Chairman’s opening remarks and start of conference

Innovation, efficiency, or both? Prioritising investment in a challenging market

Tapping new revenue streams: opportunities for card companies and customers alike

Negotiating the new regulatory landscape in cards and payments

PANEL DISCUSSION

• From credit to debit: how is changing consumer behaviour affecting card strategies?
• How has the relationship between issuers and customers been affected by the recession?
• New attitudes to risk: who are today’s profitable customers?
• Can debt be managed effectively whilst maintaining a focus on customer-care?
• Do new entrants into the market pose a threat to established players? Could they breathe new life into the industry?
• When are innovations such as contactless and mobile likely to achieve critical mass?
• Can the industry combine a lower cost model with the delivery of customer satisfaction and innovation?
• Examining the future of interchange: are there viable alternatives?
• Feeling the pinch: will regulation further squeeze profit margins?

Questions will be taken throughout the panel discussion

Refreshments

Economic factors affecting the cards and payments market

Advisory Session

What will they do next? Examining consumer behaviour

Questions

Lunch

Keynote Address: an update on key developments in the NFA’s national fraud strategy

Questions

Hackers & hustlers: exploring developments in a global crime

Retail Payment Fraud: The path of least resistance

PANEL DISCUSSION:Tackling the ever-evolving landscape of card fraud

• Building an alliance: actively engaging customers in the fight against fraud
• Convenience vs. security: balancing everyday use with customer protection
• Safety in anonymity? Should the quantity of sensitive information involved in on-line transactions be reduced?
• The information maze: where can information be most safely stored?
• Beyond direct financial loss: the wider benefits of fraud prevention
• A cost benefit analysis: is there such a thing as an ‘acceptable’ level of fraud?
• Hand in hand: the symbiosis of fraud prevention and operational excellence

Questions

Refreshments

Is a cashless society on the cards?

Speaker to be confirmed

Advisory session

Marketing towards a brighter future: clever strategies to improve retention and acquisition

Questions

Chairman’s closing remarks and end of day one

Chairman’s opening remarks

Keynote address: an update on the EU’s vision for SEPA and the PSD

Questions

Examining the future for interchange and policy interventions across Europe

The global picture in the post-recession cards market

Questions

Refreshments

Save and protect: applying lean principles as a defence against squeezed profit margins

Advisory session

Questions

Prepaid: making the case for paying in advance

Speaker to be confirmed

Questions

Lunch

Writing paper out of payments: 2018 and the end of the cheque

Questions

PANEL DISCUSSION: Exploring developments in alternative payments

• Making micropayments work for customers and systems providers alike
• The simpler the better: designing payments systems to boost checkout conversion rates
• Storing money online: the rise of the “electronic purse”
• New payments, new fraud: tackling cybercrime
• Factors affecting the regional development of alternative payment systems

Case study in m-banking

Speaker to be confirmed

The operator perspective: what place in the future of m-banking?

Money in the mobile; Nokia's move into m-payments

PANEL DISCUSSION: MOVING ON UP: THE RISE OF MOBILE BANKING

• Security risk? Can m-banking really provide increased flexibility and convenience without compromising security?
• The difficulty of promoting international m-payments between closed national networks
• It’s all down to the iPhone: the Smartphone’s role in the story of m-banking
• Age of the app.: the new competition in the banking applications arena
• Beyond the Smartphone: developing a unique concept to bring m-banking to the mainstream

Panellists to be confirmed

Chairman’s closing remarks and close of conference