The Future of Cards and Payments
Marketforce and the IEA's 3rd Annual Conference
7th & 8th July 2010, Le Méridien Piccadilly, London
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Conference Agenda
Wednesday 7 July 2010, Le Méridien Piccadilly, London
Day One
09:15
Session one: Strategic thinking for a sustainable future
09:20
Innovation, efficiency, or both? Prioritising investment in a challenging market

Marc O’Brien
Managing Director, Visa UK09:40
Tapping new revenue streams: opportunities for card companies and customers alike

Roger Lovering
Chief Executive Officer, Santander Cards10:00
Negotiating the new regulatory landscape in cards and payments

Bert Pijls
Country Business Manager, Consumer Bank UK, Citi10:20
PANEL DISCUSSION
- From credit to debit: how is changing consumer behaviour affecting card strategies?
- How has the relationship between issuers and customers been affected by the recession?
- New attitudes to risk: who are today’s profitable customers?
- Can debt be managed effectively whilst maintaining a focus on customer-care?
- Do new entrants into the market pose a threat to established players? Could they breathe new life into the industry?
- When are innovations such as contactless and mobile likely to achieve critical mass?
- Can the industry combine a lower cost model with the delivery of customer satisfaction and innovation?
- Examining the future of interchange: are there viable alternatives?
- Feeling the pinch: will regulation further squeeze profit margins?
Questions will be taken throughout the panel discussion

Roger Lovering
Chief Executive Officer, Santander Cards
Marc O’Brien
Managing Director, Visa UK
Bert Pijls
Country Business Manager, Consumer Bank UK, Citi11:00
Refreshments
Session two: The state we’re in: assessing economic and consumer trends
11:30
Economic factors affecting the cards and payments market

Trevor Williams
Chief Economist, Lloyds Banking Group11:50
Advisory Session
12.10
What will they do next? Examining consumer behaviour

Steve Willey
Head of Credit Cards & Money Transfers, moneysupermarket. com12:30
Questions
12:45
Lunch
Session three: Facing up to fraud
14:00
Keynote Address: an update on key developments in the NFA’s national fraud strategy

Dr Bernard Herdan
Chief Executive, National Fraud Authority14:20
Questions
14:25
Hackers & hustlers: exploring developments in a global crime

Tony Connell
Vice President Risk Product Management, Visa Europe14:45
Retail Payment Fraud: The path of least resistance

Lonny Kaplan
US Business Consulting Head, Cards & Payments, Cognizant15:05
PANEL DISCUSSION:Tackling the ever-evolving landscape of card fraud
- Building an alliance: actively engaging customers in the fight against fraud
- Convenience vs. security: balancing everyday use with customer protection
- Safety in anonymity? Should the quantity of sensitive information involved in on-line transactions be reduced?
- The information maze: where can information be most safely stored?
- Beyond direct financial loss: the wider benefits of fraud prevention
- A cost benefit analysis: is there such a thing as an ‘acceptable’ level of fraud?
- Hand in hand: the symbiosis of fraud prevention and operational excellence

Debbie Strickland
Functional Leader, Strategy & Fraud Management, Co-operative Financial Services
Vikki Williams
Group Head of Fraud Operations, Barclaycard
Tony Connell
Vice President Risk Product Management, Visa Europe15:30
Questions
15:45
Refreshments
Session four: A card for everyone: promoting card use across the board
16:15
Is a cashless society on the cards?
Speaker to be confirmed
16:35
Advisory session
16:55
Marketing towards a brighter future: clever strategies to improve retention and acquisition

Stuart McKeggie
Head of Cards, Sainsbury’s Bank17:15
Questions
17:30
Chairman’s closing remarks and end of day one
Thursday 8 July 2010, Le Méridien Piccadilly, London
Day Two
09:15
Chairman’s opening remarks
09:20
Keynote address: an update on the EU’s vision for SEPA and the PSD

Irmfried Schwimann
Director of Payments Systems of DG Competition, European Commission09:40
Questions
Session five: A threat to margins: tackling regulatory pressures
09:45
Examining the future for interchange and policy interventions across Europe

Christoph Baert
Senior Manager of European & Regulatory Affairs, MasterCard10:05
The global picture in the post-recession cards market

Alan Ainsworth
Head of Public Policy, Cards & International, Barclaycard10.25
Questions
10:35
Refreshments
Session six: Protecting margins with operational efficiency
11:05
Save and protect: applying lean principles as a defence against squeezed profit margins

Neil Lover
Head of Payments Strategy, Nationwide11:25
Advisory session
11:45
Questions
Session seven: Bringing innovation to the mainstream
11:55
Prepaid: making the case for paying in advance
Speaker to be confirmed
12:15
Questions
12:20
Lunch
13:35
Writing paper out of payments: 2018 and the end of the cheque

Paul Smee
Chief Executive, UK Payments Council13:55
Questions
14:00
PANEL DISCUSSION: Exploring developments in alternative payments
- Making micropayments work for customers and systems providers alike
- The simpler the better: designing payments systems to boost checkout conversion rates
- Storing money online: the rise of the “electronic purse”
- New payments, new fraud: tackling cybercrime
- Factors affecting the regional development of alternative payment systems

Martin Ott
Co-Chief Executive Officer, Moneybookers
Paul Coxhill
Marketing Director, Ukash14:40
Case study in m-banking
Speaker to be confirmed
15:00
The operator perspective: what place in the future of m-banking?

Claire Maslen
Head of NFC, O215:20
Money in the mobile; Nokia's move into m-payments

Peter Ollikainen
Director, Product and Brand Marketing, Mobile Financial Services, Nokia15:40
PANEL DISCUSSION: MOVING ON UP: THE RISE OF MOBILE BANKING
- Security risk? Can m-banking really provide increased flexibility and convenience without compromising security?
- The difficulty of promoting international m-payments between closed national networks
- It’s all down to the iPhone: the Smartphone’s role in the story of m-banking
- Age of the app.: the new competition in the banking applications arena
- Beyond the Smartphone: developing a unique concept to bring m-banking to the mainstream
Panellists to be confirmed
16:00
Chairman’s closing remarks and close of conference
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