Insurance Fraud

Julie Smith

Claims Director, Insure & Go

Biography

Scott Clayton

Claims Fraud & Investigations Manager, Zurich Financial Services

Biography

Scott Clayton manages Zurich’s Claims Investigation Unit, a 30-strong team of professionals, including field and telephone investigators, intelligence team, legal adviser and support staff. This specialist Unit is dedicated to protecting both the Customers’ and the Company’s interests, using a variety of tools and techniques to ensure that all suspicious activity is properly and thoroughly investigated.

During his 23 years with Zurich, Scott has dealt with claims across all lines of business and all distribution channels and, in a previous role, headed up the Complaints Team, managing the Company's relationship with the Financial Ombudsman Service. This involved making technical decisions, ensuring compliance with regulatory rules and protecting the Company's reputation and brand. No stranger to speaking at Industry events, Scott was previously a member of the ABI Complaint Steering Group and a co-author of the ABI's Complaint Handling Guide.

These days, as Claims Fraud & Investigations Manager at Zurich, Scott is responsible for the identification and investigation of all suspect claims across the General Business in the UK. He represents Zurich on the ABI Anti Fraud Committee and is a Board Member of the Insurance Fraud Bureau.

Kate Carr

Assistant Director, Markets and Regulation, Association of British Insurers

Biography

Steve Jackson

National Fraud Controller, Zurich Municipal

Biography

Steve Jackson is employed as National Fraud Controller with Zurich Insurance and is responsible for counter-fraud strategy within the public sector business. Formerly a police officer he was also a Special Investigator with two major loss adjusters. Steve has a passion for raising fraud awareness and is the current Chair of the North West Fraud Forum.

David Manley

Detective Inspector, City of London Police

Biography