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Operational Efficiency in Financial Services
2nd Annual Conference: The leading strategic event for operations professionals
21st & 22nd September 2009, Le Méridien Piccadilly, London
Speakers include:
Errol Damelin
Chief Executive Officer, Wonga.com
Alan Millard
Chief Operating Officer, Hiscox UK
Alan Millard
Chief Operating Officer, Hiscox UK
Biography
As Chief Operating Officer for Hiscox UK, Alan’s prime goal is to make sure that the business runs simply and efficiently. A key part of Hiscox’s success relies on their ability to rapidly respond to the market and constantly develop and improve the way services are provided.
Most of his career has been to do with managing change. Prior to Hiscox, Alan was Group Head of Technology Services at SABMiller (2nd largest global brewer). His career has been in an unusual mix of roles in financial and pharmaceutical services - at JP Morgan as a VP in Mergers & Acquisitions; at Deutsche Bank as a Director of Information Security; and strategy and change management roles in Standard Chartered Bank, AIB, and GlaxoSmithKline. He’s run teams and services around the world and worked in New York, North Carolina, Poland, Malaysia, India, and Germany.
Sean Gilchrist
Digital Banking Director, Barclays
Paul Kenmir
UK Life Chief Operations Officer, Zurich Financial Services
Paul Kenmir
UK Life Chief Operations Officer, Zurich Financial Services
Biography
Paul Kenmir is currently Chief Operations Officer in UK Life.
He joined Zurich in 1984 as an IT Systems Consultant. He has held a variety of roles in IT, Marketing, Sales, e Business, Business Change and Outsourcing. He was instrumental in the delivery of significant improvements in the UK e Business capability.
As Chief Operations Officer, Paul is responsible for the UK Life Operations, both retained and outsourced, Business Controls, Business Change and Outsourcing relationships. In addition Paul is the UK Life owner of the relationship with IT and Shared Service functions. The primary aim is to deliver exceptional customer service in the most efficient way.
John Knowles
Director, IT and Offshore Operations, Allianz
Ian Cramb
Citigroup
Conference overview:
The drive to cut costs and increase efficiencies in the financial services sector is intensifying as organisations look to free up capital and ease sluggish cash flows. However, tighter cost controls need to be balanced with preserving high standards of customer service. This conference will examine how these conflicting pressures can be reconciled and how the industry can move forward with realistic but robust operational strategies.
Related conferences:
3rd & 4th November 2009
More infoThe Future of General Insurance
The Queen Elizabeth II Conference Centre, London
