Welcome address by Marketforce

By Philip Doyle, Director, Marketforce

Chairman’s opening remarks

By Chris Oakes, Chief Executive, Consumer Credit Trade Association

KEYNOTE ADDRESS: Securing a profitable future for consumer finance

Questions from the audience

The state of the UK economy

Questions

Refreshments

Developing a sustainable approach to credit risk

Questions

Forward looking risk management – linking the economy to the individual

PANEL DISCUSSION: Modelling credit risk in a time of uncertainty

• How reliable is pre-crisis data for modelling current consumer behaviour?

• Would a greater inclusion of macroeconomic variables in risk models improve the ability to predict defaults? 
  

• How can the weaknesses in risk models exposed by the financial crisis be addressed? 
  

• To what extent could greater data sharing improve risk modelling?

Questions from the audience

Pressures on the price of credit

Questions

Introduction to the Institute of Economic Affairs

Lunch

Chairman’s remarks

By Larry Coltman, Chairman, Institute of Credit  Management

The OFT guidance on irresponsible lending

EU Consumer Credit Directive: the final countdown

Questions

PANEL DISCUSSION: Navigating the regulatory maze

• Reducing over-indebtedness while granting access to credit: how can lenders reconcile these conflicting demands?

• Can regulation alone align the lender’s commercial incentives with the best interests of borrowers?

• Borrowers unite – will the Consumer Advocate lead to greater collective action by consumers?

• To what extent will the FSA mortgage market review affect secured lending?

• What impact will the announcements by the Competition Commission have on PPI?

• How will tighter regulation on debt collection affect the demand for purchasing debt?

Questions from the audience

Refreshments

The consumer perception of credit providers

Engaging with the Web 2.0 consumer

Questions

PANEL DISCUSSION: How can lenders maximise marketing ROI?

• How can lenders make their products appeal to consumers’ recessionary mindsets?

• Social media: an untapped opportunity to market products to specific consumer segments?
  

• Which marketing channels are most effective for generating high quality leads in the current economic climate?
  

• Using aggregator sites as marketing tools: can they deliver enough quality customers to outweigh the costs of processing leads? 
  

• What implications will tighter regulation have on the marketing of credit products?

Questions will be taken from the audience

Chairman’s closing remarks and end of day one

Chairman’s opening remarks by Chris Oakes, Chief Executive, Consumer Credit Trade Association

KEYNOTE ADDRESS: Designing your debt management strategy

Indebtedness in the UK: an overview

The changing profile of debtors

Questions

Refreshments

Optimising your debt management strategy

Questions

PEER-TO-PEER DISCUSSION:

 
Delegates will now have the opportunity to discuss some of the key issues and major challenges facing the industry with their peers. The following questions can provide the starting point for discussion:

Averting debt repayment problems through pre-emptive action

• How can lenders work with consumers in the first stages of indebtedness to prevent spiralling debt?

• What is the most effective way of detecting indebtedness problems at an early stage?

• “Can’t pay” and “won’t pay”: how can these customer groups best be identified and separated?

How to get the performance you need from your debt recovery

Speaker to be confirmed.

Questions

Lunch

PANEL DISCUSSION: Building a successful working relationship with debt consolidators and IVA providers

• What impact will a more regulated debt management industry have?
• How can lenders establish a cost-efficient system to liaise with debt management companies?  
• The IVA Protocol: are creditor attitudes changing? 
• How aggressive should creditors be when negotiating debt management plans?  
• Would the negotiation process improve if creditors standardised criteria for IVAs and debt management plans? How viable is this?  
• How can creditors and debt management companies work together to help the consumer? 

Questions from the audience

Chairman’s concluding remarks and close of conference