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European Postal Services
13th Annual Conference: Transforming and modernising posts: insights from Europe’s industry leaders
23rd & 24th March 2010, Hotel Le Plaza, Brussels
Featuring Pre-conference Operations Day, 22nd March 2010, Hotel Le Plaza, Brussels
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Conference Agenda
Monday 22 March 2010, Hotel Le Plaza, Brussels
Pre-conference Operations Day
09:00
09:05
Chairman’s opening remarks
Derek Osborn
International Postal Industry Expert09:10
KEYNOTE OPENING ADDRESS - Translating operational theory into practice: engaging with your workforce
Moya Greene
President & Chief Executive Officer, Canada Post09:30
Questions
SESSION ONE: REDUCING COST AND REMOVING EXCESS CAPACITY
09:35
Running a flexible operating model: optimising efficiency across the company
Pablo Raventos
Director General, Unipost09:55
Advisory session
Erwin Lenhardt
Director of Sales and Marketing, Siemens10:15
Remodelling mail processes: simplifying sorting and delivery operations
Peter Brännström
Chief Operating Officer, Posten10:35
Questions
10:45
Refreshments
SESSION TWO: TRANSFORMING OPERATIONS - CREATING AN EFFICIENT AND MODERN POSTAL SERVICE
In the following session postal operators will present a case study on a recent structural change, modernisation project or investment in technology. They will identify the key drivers behind this transformation and how they expect it to enhance efficiency and revolutionise the service.
11:15
CASE STUDY : Investing in a New Technological Hub
Vincent Santacroce
Director ICT, Poste Italiane11:35
CASE STUDY: Developing new business areas: generating growth through innovation
Carlos Dias Alves
Chief Operating Officer, CTT Corrieos de Portugal11:55
CASE STUDY Ensuring ongoing change and modernisation in postal services
Kurt Pierloot
Chief Operating Officer – Mail & Parcels, De Post La Poste12:15
PANEL DISCUSSION: How is the postal industry investing in its future?
- Do operators need to make revolutionary rather than evolutionary changes?
- To what extent is transformation in postal operations being driven by cost control?
- Is operational change alone sufficient to counteract declining volumes and increased competition?
- What scope is there for investing in change and to what extent is funding available?
- Making wise investments: how are posts prioritising expenditure?
- What level of investment is necessary to remain competitive in the long-term?
Vincent Santacroce
Director ICT, Poste ItalianeCarlos Dias Alves
Chief Operating Officer, CTT Corrieos de PortugalKurt Pierloot
Chief Operating Officer – Mail & Parcels, De Post La Poste12:55
Lunch hosted by Accenture
SESSION THREE: STREAMS
Delegates will now join one of the following three streams. Each stream will focus on different themes and will give delegates the opportunity to approach topics in real depth.
STREAM A: USING NEW TECHNOLOGIES TO DEVELOP NEW SERVICES
Customers desire the convenience that online communication offers, and posts must therefore respond by bridging the gap between traditional mail services and online communication.
In this session postal operators and suppliers will discuss the following issues:
- Embracing online communication: investing in e-solutions
- Tailoring e-solution offerings to business customers and private individuals
- Implementing IT systems to deal with new and innovative products
- Integrating new technologies with established systems
14:05
Chairman’s opening remarks
by Senior Representative, Accenture
14:15
Investing in new solutions: e-revolution in postal industry
Aavo Karmas
Member of Board, Eesti Post14:35
Advisory session
14:55
Offering business customers a full suite of electronic transaction services
Giovanni Belli
Head of eCommunication, Strålfors Information Logistics, Posten Norden15:10
Questions and discussion followed by Chairman’s closing remarks
STREAM B: E-COMMERCE: ADAPTING THE NETWORK TO ACCOMMODATE GROWING PACKET & PARCEL VOLUMES
It is vital that postal operators diversify their services in order to remain profitable. One such way is to adapt distribution networks to accommodate the growing volume of packets and parcels generated by developments in online retailing.
In this session postal operators will discuss the following issues:
- What investment is required to adapt existing networks to deal with higher parcels volumes?
- Meeting specific customer needs: handling valuable and assorted items
- Implementing a customer-oriented approach: setting up CRM systems
- Providing the customer with real-time information: tracking dispatched items
- Communicating with the customer: ensuring accurate and on time delivery
14:10
Chairman’s opening remarks
14:15
Adapting to the e-commerce evolution: providing fast and convenient parcel delivery
Stefan Luginbühl
Head of Parcels, PostLogistics, Swiss Post14:35
Advisory session
14:55
The international B2C parcels business - a rising star in the postal portfolio
Andreas Lemmer
Product Manager B2C Parcel Europe, Deutsche Post DHL15:10
Questions and discussion followed by Chairman’s closing remarks
STREAM C: IMPROVING THE PERFORMANCE OF THE DELIVERY NETWORK
In order to remain competitive in their core mail business, operators must improve the efficiency of the delivery service whilst increasing the value for the customer.
In this session postal operators and suppliers will discuss the following issues:
- Ensuring delivery processes are efficient, flexible and fast
- How can posts adjust their delivery workforce to better reflect falling mail volumes?
- Creating synergies between multiple delivery networks
- Route optimisation: improving efficiency and reducing transportation cost
- Track & Trace: utilising technology to provide real time delivery information
- Delivering return on investment: evaluating value-enhancing technologies
14:10
Chairman’s opening remarks
14:15
Future operating concepts for delivery and applying Lean
Christian Brandt
Director of Distribution, Posten Norge14:35
Increasing efficiency and reducing cost in pre-delivery sorting processes
Bruno Volta
Project Leader, Solystic14:55
Developing the network coverage and capability to provide secure and time-critical delivery
John Coghlan
Chief Executive, DX Group15:15
Questions and discussion followed by Chairman’s closing remarks
15:30
Refreshments
SESSION FOUR: PEOPLE IN POSTAL SERVICES
16:00
Restructuring to remain competitive for the future: building a flexible workforce
Andrés Magnússon
Director of Human Resources, Posturinn16:20
KEYNOTE ADDRESS
Botond Szebeny
Secretary General, PostEurop16:40
Questions
16:50
Chairman’s remarks and close of Operations Day
Tuesday 23 March 2010, Hotel Le Plaza, Brussels
European Postal Services - Day One
09:15
Introduction to the IEA
09:20
Chairman’s opening remarks
Brian Moran
Global Postal Industry Managing Director, AccentureSESSION ONE: FACTORS SHAPING THE EUROPEAN POSTAL INDUSTRY
LEADERS FORUM – POSTAL INDUSTRY OUTLOOK
09:25
OPENING KEYNOTE ADDRESS AND WELCOME TO BRUSSELS
Examining the changing face of the postal industry: how are postal services evolving?
Peter Somers
Member of the Management Board, De Post La Poste09:45
Customer needs in 2020 and beyond: how can posts respond to these?
Thomas Kipp
Chief Executive Officer Global Mail, Deutsche Post DHL10:05
High Performance Posts: 2010 and beyond
Senior representative
Accenture10:25
Setting market priorities in a fast changing competitive environment
Pieter Kunz
Managing Director European Mail Networks, TNT10:45
PANEL DISCUSSION
- Examining new communication trends: what role can posts play?
- At what pace and to what extent will electronic communication replace physical mail?
- Short-term reaction or long-term decline in volumes – is the impact of the economic downturn irreversible?
- How is competition shaping the strategy of incumbent postal operators?
- Is the USO hindering innovation and transformation?
- Is broadband replacing post as the new USO?
- Meeting customer expectations: what new products and services should posts offer?
Peter Somers
Member of the Management Board, De Post La PosteThomas Kipp
Chief Executive Officer Global Mail, Deutsche Post DHL
Harry Koorstra
Group Managing Director, Mail, TNTSenior representative
Accenture11:25
Refreshments
SESSION TWO: REDEFINING BUSINESS MODELS FOR THE FUTURE: STRATEGIES FOR GROWTH
11:55
Taking advantage of the changing environment
Frank Marthaler
CEO Swiss Post Solutions & Member of the Board of Management, Swiss Post12:15
Keeping pace with technological innovation: restructuring the business to serve today’s customer
Lord Gary Whipp
Managing Director, New Enterprise Business, Jersey Post12:35
Demonstrating the strength of mail in today’s challenging business environment
Henri Dura
Chief Marketing & Strategy Officer, Neopost12:55
Questions
13:10
Lunch hosted by Neopost
SESSION THREE: STREAMS
Delegates will now join one of the following three streams. Each stream will focus on different themes and will give delegates the opportunity to approach topics in real depth.
STREAM A: DELIVERING VALUE TO DIRECT MAIL CUSTOMERS IN CHALLENGING ECONOMIC TIMES
14:25
Chairman’s opening remarks
Mark Eldridge
Strategy & Marketing Director, Spring Global Mail14:30
Understanding the mindset of direct mail users: the customer’s perspective
Alfred Kobe
Chairman, Postal Users Group, Federation of European Direct and Interactive Marketing Association14:50
Enabling platforms to deliver effective and value added direct mail services
Eleonora Cordaro
Business Intelligence Manager, Elsag Datamat15:10
Questions
15:20
Refreshments
15:50
Targeting growth in direct mail stimulated by e-commerce
Béatrice Roux
Chief Executive Officer, International Mail, La Poste16:10
Attracting direct mail customers with an environmentally friendly service
Matthew Neilson
Head of Environmental Solutions, Royal Mail16:30
Questions
16:40
Chairman’s closing remarks
STREAM B: A STRATEGIC OPPORTUNITY: CAPITALISING ON THE GROWTH IN E-COMMERCE
14:25
Chairman’s opening remarks
Tom Ghelen
Postal Industry, Belgium, Accenture14:30
Understanding the growth of online retailing
Jane Dyer
Director Markets and Communication, International Post Corporation14:50
Providing fast and low cost parcel delivery
Rafał Brzoska
Chief Executive Office, InPost15:10
Questions
15:20
Refreshments
15:50
Cross border commerce: how can posts capture the growth?
Ernst Hoestra
Chief Executive Officer, Cycleon16:10
Ensuring a bright future for parcel logistics: how can the industry enhance its value proposition?
Carl Gerold-Mende
Board Member, Parcel and Logistics Division, Austrian Post16:30
Questions
16:40
Chairman’s closing remarks and end of Day One
STREAM C: CREATING AN EFFICIENT AND MODERN RETAIL NETWORK
14:25
Chairman’s opening remarks
14:30
Creating a sustainable future for the Post Office network
Paula Vennells
Network Director, Post Office14:50
The Payment Services Directive: assessing the impact for the European Postal Industry
Senior representative
Western Union15:10
Questions
15:50
Benefiting from the symbiotic relationship between postal and financial services
Gérhard Derszteler
Managing Director for Accounts & Consumer Finance, Deutsche Postbank16:10
Increasing the revenue earning capabilities of the post office network
Andreas Gregoriou
Director, Department of Postal Services, Cyprus Post16:30
Questions
16:40
Chairman’s closing remarks and end of Day One
Wednesday 24 March 2010, Hotel Le Plaza, Brussels
European Postal Services - Day Two
09:15
Chairman’s opening remarks
Thomas Baldry
Senior Vice President, Global Mail Operations & International Re, Deutsche Post DHL09:20
Update from the EU Commission: progress towards liberalisation
The deadline for Member states to abolish any remaining reserved area is fast approaching. The Commission will now present an update on how the European Postal Directive is being implemented across member states.
Kamil Kiljański
Head of Unit, Postal Services, European Commission09:40
Questions
09:45
Advisory session
SESSION FOUR: THE EVOLUTION OF COMPETITIVE POSTAL MARKETS
10:10
PANEL DISUSSION: The challenge of implementing complete market liberalisation
- Matching competition models to postal markets – what are the challenges and how is a level playing field best achieved?
- Gaining access and encouraging competition – what lessons have been learned in liberalised markets?
- To what extent will liberalisation make posts more efficient?
- Does competition necessarily guarantee a better service and price for individuals?
- Assessing the scope for further consolidation – what will be the impact?
Tim Brown
Chief Executive, Postcomm
Joost Vantomme
Executive Director, Strategic & Regulatory Affairs, De Post La Poste
Sten Selander
Director Postal Affairs, Swedish Post and Telecom Agency10:50
Refreshments
SESSION SIX: OPERATING IN COMPETITIVE MARKETS: CASE STUDIES
In this session postal operators will present an overview of their experience of liberalisation: how competition has progressed in their market, the impact of competition for the incumbent, and how this has shaped postal services in their markets.
11:20
CASE STUDY: Preparing for liberalisation: what transformation is required to meet the challenge?
Dr Péter Kazár
Chief Financial Officer, Magyar Posta11:40
CASE STUDY
Luisa Fulci
Director of Marketing Services, Royal Mail12:00
CASE STUDY: What immediate opportunities exist following liberalisation of the reserved area?
Thiemo van Spellen
Commercial Manager, Sandd12:20
CASE STUDY: How are postal operators gearing up for full liberalisation?
Jean-Paul Forceville
Director of External Relations, La Poste12:40
PANEL DISCUSSION AND QUESTIONS
- To what extent will complete market liberalisation make posts more efficient?
- Does competition necessarily guarantee a better service and price for individuals?
- How are incumbents reacting to increasing competition?
- How will business models change as a result of full market opening?
- Assessing the scope for further consolidation – what will be the impact?
Dr Péter Kazár
Chief Financial Officer, Magyar PostaLuisa Fulci
Director of Marketing Services, Royal MailJean-Paul Forceville
Director of External Relations, La PosteThiemo van Spellen
Commercial Manager, Sandd13:10
Lunch
14:25
KEYNOTE ADDRESS: Social evolution in the postal sector: how are postal operators managing the transformation?
Dominique Bailly
Director of HR strategy management, La Poste14:45
Questions
SESSION SEVEN: DEVELOPING A STRONG POSITION FOR A SUCCESSFUL FUTURE
14:50
Guaranteeing a stable financial future for postal services
Dimitris Skaleos
Chief Financial Officer, Hellenic Post15:10
KEYNOTE CLOSING ADDRESS Meeting the needs of the international customer: creating a truly global presence
Iain Mclure
Chief Executive Officer, Spring Global Mail15:30
Questions
15:40
Chairman’s concluding remarks and close of conference
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