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Operational Efficiency in Financial Services
3rd Annual Conference: Bringing together the key decision makers driving operational transformation in financial services
24th June 2010, Radisson Blu Portman Hotel, London
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Speakers include:
John Knowles
Director, IT and Offshore Operations, Allianz
Julian Hynd
Director, Change & Strategy, NS&I
Bruce Jennings
National Australia Bank Group
Steve Briggs
Head of Strategic Partnerships, Co-operative Financial Services
Steve Briggs
Head of Strategic Partnerships, Co-operative Financial Services
Biography
Steve is Head of Strategic Partnerships at the Co-operative Financial Services where he is responsible for managing the strategic relationships with key IS suppliers.
When he joined CFS in 2007 he was Head of Management and Control where he was responsible for supplier strategy and management in the project delivery function as well as finance, performance measurement, demand management, risk, process management & QA as well as a Project Office.
Prior to CFS Steve worked for Barclays for four and a half years. In that time he managed the relationship between the CIO and the international and wealth businesses. Latterly he was responsible for managing the strategic relationship with Steria and was heavily involved in the renegotiation of the Barclays’ Xansa outsource deal.
Steve has also worked for Xansa and Scottish Hydro-Electric in Edinburgh and Perth.
He is married with two children, is a keen fell runner and runs the local Cub Scout pack.
Tony Brown
Managing Director, People and Change, Friends Provident
Mark Selby
Retail Integration Director, Banco Santander
Conference overview:
This conference brings together senior representatives from across the retail banking, consumer finance, general insurance and life assurance industries to debate the impact of the evolving business environment on operations. The event allows delegates and speakers from across the retail financial services sectors to share ideas and experiences on issues such as operational efficiency, customer service, outsourcing and fraud.
