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The Future of UK Postal Services
9th Annual Conference: A crucial assessment of commercial and political developments
23rd November 2010, Le Méridien Piccadilly, London
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Conference Agenda
Print ProgrammeTuesday 23 November 2010, Le Méridien Piccadilly, London
Day One
09:15
09:20
Introduction to the IEA
09:25
Chairman’s opening remarks
Session One: An industry in transition
09:30
Keynote Opening Address: A new era for Royal Mail
Moya Greene
Chief Executive Officer, Royal Mail Group09:50
Questions from the audience
09:55
Ministerial Address: A sustainable and profitable future for the UK’s postal industry
Ed Davey MP
Minister for Employment Relations, Consumer and Postal Affairs10:20
Questions from the audience
10:45
Refreshments
Session Two: A modern and dynamic service
11:15
Modernise or decline? Reviewing the challenges facing the industry
Richard Hooper CBE
11:40
Modernising mail operations: safeguarding the service
Dave Ward
Deputy Secretary General, CWU12:05
Plans and priorities for the Post Office
David Smith
Managing Director, Post Office12:30
Questions
12:45
Lunch
Session Three: Models for an evolving market
14:00
Flexible and resilient regulation for a changing market details
- Understanding today's postal market and the needs of its users
- What is the 'right' regulatory framework going forward?
- Supporting the growth and development of competition
Tim Brown
Chief Executive, Postcomm14:20
Providing customers with choice details
- Bringing the benefits of competition to everyone
- Can regulation adapt? Challenges for a new regime
- Driving innovation in a declining market
Nick Wells
Chief Executive Officer, TNT Post UK14:40
Building the right model for an evolving market
Steve Patrick
Group Sales & Marketing Director, UK Mail Group15:00
Panel Debate: What is the future of the competitive market and the USO? details
- Is a level playing field within reach?
- Could a reduction in the amount of regulation have an adverse impact on competition?
- Is the USO in its current form, irrelevant for the needs of today's users?
- How can the regulatory framework support the growth of direct mail and packets?
- Pros and cons: what will be the impact of regulatory reform on the UK market?
- Do the role and duties of the regulator require redefinition?
Tim Brown
Chief Executive, PostcommNick Wells
Chief Executive Officer, TNT Post UKSteve Patrick
Group Sales & Marketing Director, UK Mail Group15:30
Refreshments
Session Four: Capitalising on a growing market
16:00
The outlook for e-retail
Andrew Starkey
Delivery Director, IMRGStrategic Forum: Innovation in e-retail: meeting the needs of an expanding market details
- Network requirements for successful services
- Driving down delivery failure: what are the options?
- The role of reverse logistics in enhancing the customer experience
- Speed vs. reliability vs. flexibility: achieving a first-class service
16:20
Choice and convenience for online-shoppers
Mark Lewis
Managing Director, Collect+16:40
Revolutionising e-retail: a new approach to home delivery
Tom Allason
Founder & CEO, Shutl17:00
The whole package: the right services for e-retail details
Speaker to be confirmed
17:20
Questions and discussion
17:15
Chairman’s closing remarks and close of conference
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