Water 2009
10th Annual Conference: Regulation, recession, sustainability and competition: adapting successfully to the challenges ahead
14th & 15th October 2009, Le Méridien Piccadilly, London
Conference Agenda
Wednesday 14 October 2009, Le Méridien Piccadilly, London
Day One
KEYNOTE OPENING ADDRESS: Presenting the Government’s strategy for water: ensuring a sustainable future

Rt Hon. Hilary Benn MP
Secretary of State for Environment, Food & Rural AffairsQuestions
SESSION ONE: STRATEGIC DISCUSSION FORUM – THE CURRENT PRIORITIES FOR THE WATER INDUSTRY
Weathering the financial storm: how can the water industry mitigate the impact of recession?

Frédéric Devos
Chief Executive Officer - Veolia Water UK, Ireland & Northern EuPanel discussion: PR09 and beyond
- Assessing the long-term implications of Ofwat’s proposals on customer satisfaction and service levels
- How has the availability and cost of capital changed over the past year? How should this influence Ofwat’s decision regarding cost of capital?
- What is the long-term outlook for water’s financeability?
- How realistic are the proposed capital expenditure plans for AMP5 in the current economic climate?
- Investing in operational efficiency versus reducing customer demand: how are priorities shifting?
- Achieving sustainability: how can the industry successfully balance environmental, financial and social considerations?
- Encouraging innovation: what are the barriers and how can they be overcome?
Questions will be taken from the floor throughout the discussion

Frédéric Devos
Chief Executive Officer - Veolia Water UK, Ireland & Northern Eu
Stephen Kay
Managing Director, Cambridge Water
Allison Bainbridge
Group Finance Director, Kelda GroupRefreshments
SESSION TWO: THE IMPACT OF REGULATION ON LONG-TERM STRATEGY
How can regulation help to create a sustainable future for water?
As the water industry reaches a critical juncture in its development, this session will provide an excellent opportunity for delegates to hear Ofwat’s perspective about the challenges ahead, prior to the publication of its final determinations.

Regina Finn
Chief Executive, Ofwat
Regina Finn
Chief Executive, Ofwat
Biography
Regina Finn is the Chief Executive of Ofwat, the water regulator for England and Wales. She has extensive experience regulating utility sectors, including the electricity and natural gas sectors in Ireland, the telecommunications, post and electricity sectors in Guernsey in the Channel Islands and the communications sector in Ireland.
Striking a balance between long-term sustainability and the immediate priorities of PR09

Philip Green
Chief Executive Officer, United Utilities
Philip Green
Chief Executive Officer, United Utilities
Biography
Philip Green became Chief Executive of United Utilities PLC in February 2006. United Utilities is one of the largest utilities (water, gas, and electricity) companies in the UK, ranked mid-way in the FTSE100, with a market cap of £3bn+ after recently returning £1.5bn to shareholders. During the last three years it has restructured and strengthened management, created strategic focus through some disposals, and improved operational performance.
In 2003 Philip was appointed CEO of P&O Nedlloyd, one of the largest container shipping companies in the world, and a joint venture between P&O and Royal Nedlloyd. He led the company to its successful listing as Royal P&O Nedlloyd BV in Amsterdam in April 2004. Under his leadership operating profit increased from $77m in 2003 to approximately $550m in 2005. In August 2005, the company was acquired at a share price of €57 compared to a market price of less than €10 in 2003.
He was previously Chief Operating Officer at Reuters Group plc, which he joined in 1999. His responsibilities included the design and implementation of a global change management programme. From 1990 to 1999 he was at DHL, the global market leader for cross-border express delivery, becoming Chief Operating Officer for Europe and Africa.
He holds an MBA from the London Business School and a BA (Hons) from the University of Wales.
Philip is a member of the Commission for Skills and Employment. He is also a Director of Business in the Community, and Chairman of BitC’s Environment Campaign. He is a Trustee of the Philharmonia Orchestra.
He was born in 1953 and is married with two daughters.
Regulation, sustainability, and the long-term outlook

Keith Richards
Director of Regulation, South West WaterResponding to the efficiency and customer satisfaction challenge

Martin Wells
Vice President, Utilities, Capgemini
Martin Wells
Vice President, Utilities, Capgemini
Biography
Martin has worked at the senior executive and operational levels of the largest utility companies in the UK and Ireland, helping household-name clients in the electricity and water industries to transform customer service and increase efficiency in front and back offices, and in the field. He has 15 years’ experience of programme and change management, CRM and customer operations, human performance management and outsourcing, all gained in the utilities sector. Currently he is working with a number of our UK water clients to help them respond to the challenges they face in AMP5.

Ian Moore
Director, Energy and Utilities Centre of Excellence, Capgemini
Ian Moore
Director, Energy and Utilities Centre of Excellence, Capgemini
Biography
Ian has 30 years’ experience in global energy, and was exploration co-ordinator at Chevron before joining Capgemini in 1997. He helps international blue chip companies to keep abreast of leading industry practice, drawing on his specialist knowledge of business and IS strategy development and technology management, as well as his programme and change management skills. A recognised thought leader for Digital Oil Fields of the Future, he has spoken on the subject at many conferences. Clients that Ian has worked with include household-name energy companies and the UK government.
Questions
Introduction to the IEA by Philip Booth, Editorial and Programme Director
Lunch
SESSION THREE: RESPONDING EFFECTIVELY TO THE FINANCIAL CRISIS
INVESTMENT AND FINANCEABILITY FORUM
In an unstable financial climate, the water industry faces the challenge of meeting the financing requirements for its ambitious investment programmes. As the PR09 process nears completion and Ofwat’s final decision about the cost of capital will shortly be released, three expert speakers from different parts of the industry will examine the key issues surrounding investment and financeability for the future:
- How have water company ratings been affected by the financial turmoil and what might the long-term implications be of Ofwat’s initial proposals?
- What has been the impact on access to and cost of capital over the past year?
- Could a split cost of capital ever be feasible?
- How have attitudes to gearing changed?
- How significant a threat is deflation looking forwards? Are there sufficient safeguards in place to mitigate risk for investors?
- How is regulatory risk affecting investor confidence? The implications of competition on financeability
- How can water attract investment in the long term? Does the financing structure need to be revised?
How have water credit ratings fared over the past year and what are the key drivers of ratings?

Peter Kernan
Managing Director, Standard & Poor’sWhat are the most appropriate financing models for the current economic climate?

Mike McKeon
Finance Director, Severn TrentIs water still an attractive prospect for investment? The investor perspective

Steven West
Director – Energy & Utilities, BNP Paribas FortisQuestions and discussion
Refreshments
SESSION FOUR: PROVIDING AN AFFORDABLE SERVICE FOR CUSTOMERS
The impact of the economic downturn on revenues and affordability

Martin Kane
Director of Customer Relations, Severn TrentGuaranteeing a fair and affordable resource for the consumer: the outcomes of the Walker Review

Anna Walker
Chair, Independent Review of Household Charging for Water and Sewerage Services
Anna Walker
Chair, Independent Review of Household Charging for Water and Sewerage Services
Biography
Anna was appointed to lead a review of charging for household water and sewerage services in August 2008.
She has wide ranging experience in the public sector particularly in regulation, the needs of disadvantaged customers and the interrelationship between economic and environmental issues.
Anna was appointed as chair of the Office of Rail Regulation in July 2009 the statutory board which is the combined economic and safety regulatory authority for Great Britain’s rail network.
Prior to that, Anna was Chief Executive of the Healthcare Commission which was created in April 2004 and regulates both public and private sector healthcare.
She was Director General, Land Use and Rural Affairs at Defra from 2001-2004. Her responsibilities there included drawing up a new rural policy following the foot and mouth outbreak. . She was also responsible for a review of the regulation Defra was responsible for worked on Defra’s strategy as a then newly established department.
Anna was Director General, Energy at the Department of Trade and Industry (1998-2001) – responsible for all aspects of the government’s energy policy including the regulation of the energy industry. She was Deputy Director General at the Office of Telecommunications regulating the telecommunications industry from 1994-98. Anna joined the Department of Trade and Industry in 1975 following jobs at the British Council and the Confederation of British Industry,. She was Assistant Private Secretary to the Secretary of State for Industry (1977-79). She is a member of the new National Consumer Council which brings together the functions of the National Consumer Council energywatch and postwatch.
Anna is married and lives in London. She has 3 daughters: When time allows, she likes to travel, cycle and walk.
Questions
Chairman’s closing remarks and end of day one
Please join us for a drinks reception after the conference
Thursday 15 October 2009, Le Méridien Piccadilly, London
Day Two
Chair’s opening remarks

Alan Sutherland
Chief Executive Officer, Water Industry Commission for Scotland
Alan Sutherland
Chief Executive Officer, Water Industry Commission for Scotland
Biography
Alan Sutherland was the Water Industry Commissioner from November 1999, when the position was created. During that time, he developed a framework for economic regulation of Scottish Water.
Under his leadership, the Water Industry Commission of Scotland (WICS) introduced competition into the Scottish business market for water, becoming the first country worldwide to do so. Since the implementation of competition to Scotland in April 2009, over a third of Scottish businesses have benefitted from changing supplier or negotiating a better deal.
On June 30th 2009 WICS published its draft determination on Scottish Water charges for 2010-14. Once finalised, this determination will see price rises for Scottish Water consumers fixed below the rate of inflation for the next five years, representing savings on water bills for both household and business customers in Scotland. WICS final determination is due to be announced in November 2009.
Alan continues to lead WICS in its mission to further the value delivered to water customers by suppliers and to raise awareness of the benefits of competition both throughout Scotland and across the world. Alan has a MBA and MA from the University of Pennsylvania and a MA (Hons) from the University of St Andrews.
SESSION FIVE: RESPONDING TO THE CLIMATE CHANGE CHALLENGE – MITIGATING AND ADAPTING TO ITS IMPACT
What impact will climate change have on water resources? A long-term forecast

Professor John Beddington
Government Chief Scientific Advisor and Head, Government Office for ScienceBuilding asset resilience in the face of adverse operating conditions
- How will climate change impact upon asset security?
- Investing in asset resilience: how can infrastructure cope with more frequent extreme weather events?
- Developing an effective risk profile and incorporating climate considerations into long-term business strategy
- Does existing technology provide appropriate solutions, or is further investment in research and development required?

David Elliott
Director of Planning & Asset Management, Wessex WaterQuestions
SESSION SIX: CUSTOMERS IN FOCUS
In this session, starting at 10:05, each speaker will present a short 10 minute address sharing their perspective on how to achieve optimum customer service and high levels of consumer satisfaction. They will outline the current challenges and propose strategies for the future. This will be followed by 15 minutes of discussion and questions.

Dame Yve Buckland
Chair, CC WaterSESSION SEVEN: MAXIMISING WATER RESOURCES THROUGH IMPROVING EFFICIENCY
Fibre innovation and technology in the water industry

Dafydd Thomas
Chief Technical Officer, i3 Group Limited
Dafydd Thomas
Chief Technical Officer, i3 Group Limited
Biography
Dafydd Wyn Thomas has over 28 years experience in the fibre optic industry. He commenced his career with Pilkington Communication Systems as a Quality Engineer and progressed through to Production Manager, Plant Manager and finally Operations Director until the then named Pinacl Communication Systems was bought out by Tyco in 2001.
At this time with his wealth of industry knowledge and expertise Dafydd decided to create ‘Fibre Associates’. Fibre Associates Ltd started supplying H2O Networks Ltd in 2003, and after 6 years as a supplier, Fibre Associates Limited was acquired by i3 Group Ltd in February 2009.
As CTO of i3 Group Limited, Dafydd’s vision is to continue developing cost effective solutions for the deployment of fibre infrastructure which will be used to revolutionise an ageing network. I3 Group is committed to the ongoing FIBRECITY® network and FIBREZONE® network programmes and the deployment of high speed broadband, typically 100Mbit/s FTTH (Fibre To The Home).
This may be achieved by utilising a water company’s existing infrastructure including sewers, fresh water and storm drains, iin order to provide the water companies with alternative revenue streams. In addition we have the ability via the fibre network to have a real-time activity reporting for monitoring / metering & sensing which will yield lower operating costs and increased efficiencies.
Questions
Refreshments
Reducing water use: is metering the answer?

Jean Spencer
Director of Regulation & Executive Director, Anglian Water
Jean Spencer
Director of Regulation & Executive Director, Anglian Water
Biography
Jean Spencer was appointed as Regulation Director with Anglian Water in May 2004. Prior to joining Anglian Water, she held a number of positions with Yorkshire Water and Kelda, including Head of Regulation, Head of Internal Audit and Regulatory and Accounting Controller.
A qualified chartered accountant, Jean began her career at Grant Thornton in 1980. In 1984 she joined the Audit Commission, leaving in 1989 to join Yorkshire Water.
During 2006-2008, Jean chaired the Steering Group for Waterwise's Evidence Base for Large-scale Water Efficiency in Homes. The Evidence Base brought together and analysed for the first time around twenty large-scale water company water efficiency retrofit projects, and produced cost-benefit data and scenarios to inform water company and regulatory delivery of retrofit programmes, to help the supply-demand balance as demand increases, and supply is threatened as a result of climate change. The Evidence Base was used by water companies and Ofwat in the PR09 process. The Steering group has now reconvened to deliver phase 2 of the evidence base.
Efficient investment in structural rehabilitation at Northumbrian Water: managing leakage, burst and interruption levels through time

Colum Goodchild
Water Asset Strategy Manager, Northumbrian Water
Colum Goodchild
Water Asset Strategy Manager, Northumbrian Water
Biography
- Academic background in Environmental Sciences and Water Management (posh Geography).
- Joined Essex & Suffolk water as a graduate trainee in 2000, working in various areas of the business before finding a home in Water Distribution.
- From 2002 responsible for overseeing maintenance and refurbishment activities on the Companies strategic network (big pipes). Also, co-ordinating investment activities in the Distribution Network arena. I developed skills in engineering and finance.
- Transferred to Northumbrian Water in 2006 to compile the Company’s period review submission for water networks – analysing investment needs to compile a robust forecast for the 2010-2015 period. Also managing the day to day activity of the Asset Strategy team responsible for all water assets.
- Recently completed an MBA with Durham University
- Actively involved with my local church in Durham – sitting on the PCC and helping out with the youth group.
Managing our carbon, managing our business, making a difference

Yvette de Garis
Head of Environmental Strategy, Thames WaterPanel discussion
The above speakers will now form a panel to examine the following issues:
- How can operational efficiency be further improved? Are the ambitious efficiency targets for AMP5 realistic?
- How can water reduce its carbon emissions? Optimising waste streams, using renewable energy, employing new technologies
- Tackling leakage: what further progress can be made?
- Preventing pollution at the source: what are the most energy-efficient solutions?
- How can the industry take a more multi-party approach to discussions about future water use and demand?
Lunch
SESSION EIGHT: DEBATING THE ROLE OF COMPETITION IN THE WATER INDUSTRY
In this session, speakers will each present a different competitive model and outline its advantages. This will be followed by audience questions and debate to assess the benefits and limitations of competition in the water industry.
Innovation and competition in water: what are the implications of the Cave Review and the next step for policy?

Martin Cave
Director, Centre for Management Under Regulation, Warwick Business SchoolWhat are the implications of competition for long-term strategy?

Keith Harris
Director of Finance and Policy, Wessex Water
Keith Harris
Director of Finance and Policy, Wessex Water
Biography
Keith Harris has 20 years of experience in utilities specialising in regulation, competition and government affairs, capital markets and mergers and acquisitions.
Keith oversaw the 1994, 1999, 2004 and 2009 Price Reviews and had the dubious pleasure of being the global head of regulation at Azurix, Enron's water subsidiary. He was then integral to protecting Wessex Water and realising value from the Azurix group upon Enron's collapse.
After gaining an Economics degree with a specialisation in the privatisation of public utilities, Keith continues to study the increasingly important part that utility companies play in delivering social and sustainability policies. He introduced Wessex Water’s innovative “Assist” social water tariff, and pioneered the company’s approach to contracting with farmers not to pollute water sources.
He is a member of the Water UK Council and Steering Committee and is Vice Chairman of Norton Radstock Regeneration Limited.
How has competition benefitted consumers in Scotland?

Mark Powles
Chief Executive, Business Stream
Mark Powles
Chief Executive, Business Stream
Biography
Mark Powles joined newly formed Business Stream in March 2007. Since then he has created a dynamic, customer focused company that successfully operates in the non-household Scottish retail market.
Powles brings a wealth of relevant senior management experience operating in highly regulated, competitive retail service markets across travel, transport and Financial Services, with Companies such as Sealink Stena Line, National Express Group and AEGON UK.
At Business Stream, Powles has created a strong, sustainable brand where the customer sits at the heart of all activities and business is retained on merit by the strength of the products, services and value for money it provides. Since 2008 customer satisfaction has increased to 81% and the range of services was expanded from 6 to 57 and Business Stream won best business performance at the European Utility Awards.
Questions and discussion
KEYNOTE CLOSING ADDRESS: The Conservative vision for the water industry

Nick Herbert MP
Shadow Secretary of State for Environment, Food & Rural AffairsQuestions
Chair’s final remarks and close of conference
- Registration Terms
- Privacy Policy
- Sitemap
- Contact us
- © 2009 Marketforce
Site designed by New Brand Vision Group










