The IEA and Marketforce's Inaugural Conference
The Future of Cards and Payments
Responding to margin pressure; embracing an era of payments innovation 2nd & 3rd July 2008, Le Méridien Piccadilly, London
Conference Menu:
Select a day to view:
The Future of Cards and Payments - Programme - 2nd July
09:15 -
Welcome address by Marketforce
Juliet Knight, Director, Marketforce
09:20 -
Chairman’s opening remarks
Jane Adams
Editor, European Card Review
Jane Adams
Editor, European Card Review
SESSION ONE: THE OUTLOOK FOR THE INDUSTRY – SEPA AND BEYOND
-
09:25 -
PANEL DISCUSSION
Nana Banerjee- Who will be the winners and losers under SEPA?
- How will continuing regulatory change affect the market order?
- How far will the new payments institutions revolutionise competition?
- How quickly will consolidation of the payments industry happen and how far will it go?
- How is the industry responding to margin pressure?
- Which payments technologies are going to take off and what implications will this have?
Questions will be taken from the floor
Head of Citi Cards, Citibank
Roger Alexander
President, Elavon Merchant Services Europe
Jeremy Nicholds
Executive Vice President, Commercial Development Group, Visa Europe
10:20 -
Refreshments
SESSION TWO: REGULATORY CHANGE – THE CHALLENGES AND OPPORTUNITIES
-
10:50 -
Cards: an open and competitive market?
Gertrude Tumpel-Gugerell
Member of the Executive Board, European Central Bank
-
11:15 -
Transforming European payments: evaluating the impact of SEPA
Gerard Hartsink
Chairman, European Payments Council
-
11:40 -
Opening up the European payments market: embracing fairer, faster payments
Paul Smee
Chief Executive, The Payments Council
-
12:05 -
Questions and discussion
-
12:20 -
Lunch
-
13:45 -
ECONOMIC ANALYSIS
Trevor Williams
Chief Economist, Lloyds TSB Corporate Markets
-
14:05 -
Questions and discussion
SESSION THREE: UNDERSTANDING THE CUSTOMER
-
14:15 -
What does the customer want?
Sarah King
Director, Henley Centre Headlight Vision
-
14:40 -
Whose customer is it anyway? The retailer’s perspective
Alisdair Gray
Director, British Retail Consortium
-
15:05 -
Questions and discussion
-
15:15 -
Refreshments
SESSION FOUR: ATTRACTING AND RETAINING A PROFITABLE CUSTOMER BASE
-
15:45 -
Customer expectations: building a deeper understanding to deliver greater satisfaction
Tony Sellers
Head of Payments Service Management, Cooperative Financial Services
-
16:05 -
Creating added-value services for card products to promote customer loyalty
Ewald Judt
Managing Director, PayLife Bank
-
16:25 -
PANEL DISCUSSION
- How can you identify who your most profitable customers are?
- Building loyalty: how can the industry best retain the valuable customer?
- Should players aim to increase margins or their market share?
- How can payment service providers be truly innovative?
- To what extent is today's payments market a commoditised one?
- To what extent is the customer willing to pay for improved products and services?
16:45 -
Chairman’s closing remarks and end of day one
Footer Navigation
Opportunities:
Conference: