The IEA and Marketforce’s 3rd Annual Conference
Claims Forum 2008
Achieving success in challenging times 10th & 11th June 2008, One Whitehall Place, London
Conference Menu:
"The newly named Claims Forum has always delivered a high quality agenda with enough variety to engage with the diverse audience. This year's line up should prove no exception and will stimulate interesting and thought-provoking debate. Conferences aren't just about being lectured to for a day, they should be a catalyst for delegates to go away and make positive changes to their industry."
Ian Jones, Head of Claims, First Assist Insurance
Select a day to view:
Claims Forum 2008 - Programme - 10th June
09:15 -
Welcome address by Marketforce
09:20 -
Chairman’s opening remarks
Simon Gifford
Claims Director, Towergate Partnership
Simon Gifford
Claims Director, Towergate Partnership
SESSION ONE - MARKET TRENDS AND THEIR IMPACT ON CLAIMS
-
09:25 -
PANEL DISCUSSION - Claims in context
David Williams
Claims Director, AXA Insurance
Peter Ablett
Commercial Director, Confused.com
Simon Gifford
Claims Director, Towergate Partnership
-
10:10 -
Questions and discussion
-
10:25 -
Refreshments
SESSION TWO - IMPROVING ALL-ROUND PERFORMANCE IN CLAIMS
-
10:55 -
CASE STUDY: Lloyd’s of London - Achieving operational efficiency
Kent Chaplin
Head of Claims, Lloyd’s of London
-
11:15 -
Delivering effective claims handling
Dennis Fois
Business Development Manager, Fineos Corporation
-
11:35 -
How can we reduce costs whilst maintaing excellent service?
Dane Looseley
Divisional Claims Manager , Allianz
-
11:55 -
Questions and discussion
-
12:10 -
Introduction to the IEA
John Blundell, Director General, Institute of Economic Affairs
-
12:15 -
Lunch
SESSION THREE - SUPPLY CHAIN SOLUTIONS: WHERE NEXT?
-
13:30 -
Improving and streamlining the supply chain
Jeremy Baker
Property Claims Supply Manager, Allianz
-
13:50 -
Questions and discussion
SESSION FOUR - AT THE CENTRE OF IT ALL: FOCUS ON THE CUSTOMER
-
14:00 -
PANEL DISCUSSION - At your service: enhancing the customer experience
George Bentley
Client Services Director, GAB Robins
David Stoddard
Customer Services Director, Lloyds TSB Insurance
David Bonehill
Claims Manager, Ecclesiastical Insurance
-
14:45 -
Questions and discussion
-
15:00 -
Refreshments
SESSION FIVE - RESPONDING TO CHANGING WEATHER PATTERNS
-
15:30 -
Flood claims: where do we go from here?
David King
Director of Water Management, Environment Agency
-
15:50 -
Best practice: ensuring an effective response to weather-related events
John Kenny
Chief Claims Manager, NFU Mutual
-
16:10 -
KEYNOTE CLOSING ADDRESS - Best practice: closing the loop between claims and underwriting
Stephen French
Chief Underwriting Officer, ACE Bermuda International
-
16:30 -
Questions and discussion
-
16:45 -
Chairman’s closing remarks and end of day one
Footer Navigation
Opportunities:
Conference: