The IEA & Marketforce's 6th Annual Conference
The Future of Consumer Finance
Revitalising lending and risk management strategies 11th & 12th November 2008, One Whitehall Place, London
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"In this current climate of economic uncertainty, The Future of Consumer Finance conference provides an invaluable opportunity for key decision-makers to engage in stimulating discussion on the future of the industry. This conference combines high-calibre speakers with an interesting and varied agenda highlighting the key issues facing consumer finance providers. I look forward to participating."
Anthony Coombs, Chairman, S&U Plc
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The Future of Consumer Finance - Programme - 11th November
DAY ONE
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09:10 -
Introduction to Marketforce
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09:15 -
Chairman’s opening remarks
Mick McAteer
Founder and Director, Financial Inclusion Centre
SESSION ONE: THE FALLOUT FROM THE CREDIT CRUNCH: THE OUTLOOK FOR LENDING IN THE CURRENT ECONOMIC CLIMATE
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09:20 -
The state of the UK economy
Martin Ellis
Head of Group Economics, HBOS
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09:40 -
Examining the UK’s debt cycle
Alec Chrystal
Professor of Money and Banking; Associate Dean and Head of Faculty, Cass Business School
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10:05 -
Questions
SESSION TWO: STRATEGIES FOR THE NEW CREDIT MARKET
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10:15 -
Defining your lending policy
Derik Farrar
Head of UK Consumer Lending, Barclays Bank
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10:35 -
Optimising operational performance
Neil Whittaker
Vice President, Hitachi Consulting
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10:55 -
Questions
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11:05 -
Refreshments
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11:35 -
Capitalising on strong customer relations in a changing market
Mark Austin
Head of Consumer Credit, Visa Europe
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11:55 -
Questions
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12:05 -
Lunch hosted by Hitachi Consulting
SESSION THREE: DEBT RECOVERY IN A HIGH-RISK CLIMATE
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13:45 -
Developing your arrears management strategy
Rae Miller
Head of Unsecured Credit Arrears Management, HBOS
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14:05 -
An optimum debt collection approach: improving efficiency
Andrew Fairburn
Business Consultant, Target Group Ltd
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14:25 -
The IVA in 2009
Melanie Giles
Director, Jones & Giles
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14:45 -
How is the debt sale market evolving?
Dave Berry
Director, Lewis Group
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15:05 -
Questions
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15:20 -
Refreshments
SESSION FOUR: AGGREGATOR AND COMPARISON SITES: WHAT DO THEY MEAN FOR MARGINS?
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15:50 -
PANEL DISCUSSION
For the consumer finance industry, online aggregators and price comparison sites hold an increasingly dominant position with regards to consumer choice. Here, our panel of experts discuss the pros and cons of the proliferation of this industry, before opening the discussion to the floor.Stuart Glendinning
Managing Director, Money Channels, Moneysupermarket. com
Darren Cook
Head of News & Press, Moneyfacts.co.uk
Justin Basini
Head of Brand Marketing, Capital One
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16:35 -
Chairman’s closing remarks and end of day one
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