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  • 20:20 Customer Experience Summit 2016

    20:20 Customer Experience Summit Highlights

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  • Jamie Brighton, Adobe

    5 Minutes with Adobe

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  • James Bolle, InMoment

    5 Minutes with InMoment

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  • Andrew Clayton, Bupa

    Designing an Experience that Inspires Loyalty

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  • Toby Horry, Digital Marketing Director, Tesco

    The importance of digital for a physical business

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  • Darren Bentham, Executive Partner, Water, in Global Business Services at IBM

    Customer of one: IBM on customer service in utilities

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  • Eileen Brown, Head of Customer Experience, Northern Gas Networks

    3 Mins with Eileen Brown, Head of Customer Experience, Northern Gas Networks

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  • Rob Kerner, Strategy Director, Customer Experience, Royal Bank of Scotland

    2 minutes with Rob Kerner, Strategy Director, CX, RBS

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  • Felicity Singleton, Head of Policy & Departmental Engagement, GDS

    Case Study: The GDS and a service-oriented approach to government

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  • Free webinar available to watch on-demand.

    Webinar: Creating a customer-centric banking model

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