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European Post and Parcel Services

Europe's leading strategic event for the post & parcel industry

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European Post & Parcel Services is the world’s top strategic conference covering the key themes of e-commerce delivery, mail fulfilment, postal operations, retail outlets, and cross border trade. This year’s event will see presentations from top executives representing Europe’s leading postal operators. As always, fun networking activities will form a major part of the agenda; delegates will have the opportunity to develop contacts and relationships with over 200 senior delegates from around the world.

Speakers

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Why attend this conference in 2015:

  • 2014 saw delegates attending from over 35 global delivery operators
  • The agenda in 2015 will include more top chief executives than ever before
  • Featuring an exclusive presentation from Flirtey, the world’s first and only drone delivery company
  • A unique and entertaining networking experience with speed networking, treasure hunts, and evening entertainment
Koen Van Gerven
Koen Van Gerven

Chief Executive Officer

bpost

Georg Pölzl
Georg Pölzl

Chairman of the Board & Chief Executive Officer

Austrian Post

Wagner Pinheiro de Oliveira
Wagner Pinheiro de Oliveira

President

Correios do Brasil

Ken Ardali
Ken Ardali

Director, International E-Commerce Business Development EMEA

Alibaba Group

Lina Minderiene
Lina Minderiene

Chief Executive Officer

Lithuanian Post

Marc Pontet
Marc Pontet

Chief Executive Officer

Asendia

Ingimundur Sigurpálsson
Ingimundur Sigurpálsson

Managing Director & Chief Executive Officer

Iceland Post

Matt Sweeny
Matt Sweeny

Chief Executive Officer

Flirtey

Neil Ashworth
Neil Ashworth

Chief Executive Officer

Collect+

Peter Hesslin
Peter Hesslin

Chief Executive Officer

DHL Freight Sweden

Werner Stengg
Werner Stengg

Head of Unit: Online and Postal Services, DG Internal Market

European Commission

Seiki Fukuda
Seiki Fukuda

Executive Vice President

Japan Post Service

Stephen Agar
Stephen Agar

Managing Director Consumer and Network Access

Royal Mail Group

Philippe Bajou
Philippe Bajou

Managing Director of the Retail Brand

La Poste

Thomas Baldry
Thomas Baldry

Senior Vice President Global Mail Germany

Deutsche Post

David Muntañola Prosper
David Muntañola Prosper

Commercial & Marketing Director

Correos y Telegrafos

Marek Cynowski
Marek Cynowski

E-Commerce Director

Poczta Polska

Martin George
Martin George

Chief Marketing and Commercial Officer

Post Office

Peter Umundum
Peter Umundum

Board Member - Parcels & Logistics Division

Austrian Post

David Broadway
David Broadway

Managing Director

CFH Docmail

Alan Barrie
Alan Barrie

Director of Operations & Technology

International Postal Corporation

Géraldine Proust
Géraldine Proust

EU Legal Affairs Adviser

FEDMA

Harald Kunczier
Harald Kunczier

Head of Strategy & Group Development

Austrian Post

Mark Harrison
Mark Harrison

Head of Markets

International Postal Corporation

Alexandru Petrescu
Alexandru Petrescu

Chief Executive Officer

Posta Romana

Boris Novak
Boris Novak

Chief Executive Officer

Post of Slovenia

Boris Winkelmann
Boris Winkelmann

Chief Executive Officer

DPD Germany

Dieter Bambauer
Dieter Bambauer

Chief Executive Officer PostLogistics Switzerland

Swiss Post

Nick Wells
Nick Wells

Chief Executive Officer

Whistl

Morten Boesen
Morten Boesen

Vice President & Head of Production Development

PostNord

Aku Happo
Aku Happo

Vice President, E-Commerce

Itella

Linda van Zomeren
Linda van Zomeren

Director HR Operations

PostNL

Luís Paulo
Luís Paulo

Director Sustainability and Environment

CTT Correios de Portugal

Dr Eva Savelsberg
Dr Eva Savelsberg

Vice President Logistics Division

INFORM

Brody Buhler
Brody Buhler

Global Managing Director

Accenture

Senior representative
Senior representative

Quintiq

Senior representative
Senior representative

Keba

Print Programme Download Brochure

Day 1

View details »


09:00

Welcome address by David Saunders, Managing Director, Marketforce

09:05

Chairman’s opening remarks

Session One: CEO Forum
09:10

Focusing on the end user: how can postal operators become more customer-centric?

Georg Pölzl
Georg Pölzl

Chairman of the Board & Chief Executive Officer

Austrian Post

09:25

A holistic business model: balancing mail and parcels business to drive profit

Koen Van Gerven
Koen Van Gerven

Chief Executive Officer

bpost

09:40

Rebranding the postal service in line with strategic goals and current trends

Wagner Pinheiro de Oliveira
Wagner Pinheiro de Oliveira

President

Correios do Brasil

09:55

Advisory session

Brody Buhler
Brody Buhler

Global Managing Director

Accenture

10:15

Panel discussion

  • What revisions are needed to the USO to account for declining mail volumes?
  • How can posts ensure a strong mail business going forward?
  • In what ways can delivery organisations expand the size of the e-commerce market?
  • How quickly is cross-border e-commerce expected to expand?
  • What role are retailers likely to take in the delivery aspects of e-commerce?
  • How should posts align digital and retail services with the delivery elements of the business?
  • What role does innovation play in developing new services and solutions?
  • Is full or part privatisation the logical trend following liberalisation?
Koen Van Gerven
Koen Van Gerven

Chief Executive Officer

bpost

Georg Pölzl
Georg Pölzl

Chairman of the Board & Chief Executive Officer

Austrian Post

Wagner Pinheiro de Oliveira
Wagner Pinheiro de Oliveira

President

Correios do Brasil

Brody Buhler
Brody Buhler

Global Managing Director

Accenture

11:00

Refreshments

Session Two: E-tailers as a force for change in e-commerce delivery

Competition for market share of the booming e-commerce market is becoming increasingly fierce. Many e-tailers and online shopping platforms are showing greater interest in delivery standards as extensions of their brand. Some e-tailers have even gone so far as to develop their own delivery solutions.

11:30

Case study: Proactive partnerships between delivery providers and e-tailers

The move towards privatisation around the world provides opportunities for new forms of partnership between retailers and postal operators. In an unprecedented move, Alibaba Group has invested in SingPost and made provision for future joint-ventures and closer collaboration. This presentation will explore how the partnership will enable both Alibaba and SingPost to benefit from the other’s unique expertise to develop international e-commerce in Southeast Asia.

Ken Ardali
Ken Ardali

Director, International E-Commerce Business Development EMEA

Alibaba Group

11:50

Delighting online customers through improved collaboration

  • What are the key delivery requirements for online customers?
  • The impact of a poor delivery experience on an e-tailer’s brand
  • How can delivery organisations and e-tailers work together to develop tailored solutions?
David Muntañola Prosper
David Muntañola Prosper

Commercial & Marketing Director

Correos y Telegrafos

12:10

Advisory session

12:30

Case study: Rolling out online food delivery in Austrian urban centres

  • The ideal partner: capitalising on the post’s delivery expertise
  • Working with supermarkets to develop tailored solutions
  • Innovative sealed boxes: safety, temperature control, and safeguarding hygiene standards
  • What is the appetite for same-day food delivery?
Peter Umundum
Peter Umundum

Board Member - Parcels & Logistics Division

Austrian Post

12:50

Questions

13:00

Lunch hosted by Accenture

Session Three: Streams
Stream A: Returns as an integral part of the value-chain Stream B: Opportunities in digital services
View full stream » View full stream »

14:15 Chair’s opening remarks

14:20 Overcoming obstacles to cross border returns: customs laws and systems integration

14:40 Advisory session

15:00 Aiming for excellence: simple, cheap and transparent returns solutions

15:20 Questions

14:15 Chair’s opening remarks

14:20 Case study: A one-stop-shop platform for SME customers

Marek Cynowski

E-Commerce Director

Poczta Polska

14:40 Advisory session

15:00 Better customer engagement through digital channels

Ingimundur Sigurpálsson

Managing Director & Chief Executive Officer

Iceland Post

15:20 Questions

15:30

Refreshments

Session Four: Returning to the core business – realising the value of letters and direct mail

Despite the decline in letter volumes, for many postal organisations they remain a major source of revenue. Even a small reduction in the rate of decline can represent a significant amount of revenue in real terms. This session will demonstrate how postal operators are working to re-establish mail as a vital mode of communication in an omni-channel world.

16:00

Re-positioning the physical letter for a digital world

  • Assessing the benefits of slowing the rate of reduction in volumes 
  • The value of the letter: comparing the letter as a communication channel
  • How can mail and e-commerce be combined strategically?
  • Developing letter business through customer engagement and value-add services
David Broadway
David Broadway

Managing Director

CFH Docmail

16:20

Advisory session

16:40

Driving uptake of mail with offerings across the value-chain

  • An omni-channel approach: synergies between mail and digital services
  • Providing corporate clients with platforms and tools to create and track mailing campaigns
  • Timing is key: the need for predictability of delivery date in mailing campaigns
  • Segmentation services: maximising postal data to build up customised databases 
Stephen Agar
Stephen Agar

Managing Director Consumer and Network Access

Royal Mail Group

17:00

Panel discussion: A strategic re-focus on mail

  • Where will the trend of reduction in letter volumes reach a plateau?
  • What operational changes and investment is needed to make mail cost effective?
  • Do clients appreciate the value of mail as a communication channel?
  • Is the cost of letters as a channel a prohibitive factor?
  • How can posts leverage their data for increased success in direct marketing?
  • What elements of direct mail services should be outsourced?
Géraldine Proust
Géraldine Proust

EU Legal Affairs Adviser

FEDMA

Mark Harrison
Mark Harrison

Head of Markets

International Postal Corporation

David Broadway
David Broadway

Managing Director

CFH Docmail

Stephen Agar
Stephen Agar

Managing Director Consumer and Network Access

Royal Mail Group

17:30

Chairman’s closing remarks and end of day one

Day 2

View details »


09:30

Chairman’s opening remarks

Session Five: The changing role of postal services in society
09:35

Fit for service? Opening the debate on the future of postal regulation

  • Is the current vision of the USO out of date? 
  • Revisions needed to bring the USO in line with current industry trends
  • Extending regulatory oversight beyond incumbents to encompass the broader parcel market
Werner Stengg
Werner Stengg

Head of Unit: Online and Postal Services, DG Internal Market

European Commission

09:55

Questions

10:00

Case study: A modernised and competitive postal service: prospects for IPO

We are soon to see a fresh round of privatisation as governments look for ways of increasing competitiveness and ensuring a better deal for customers. In this presentation, Seiki Fukuda will outline Japan Post Service’s strategic priorities for organisational change and how it intends to improve profitability and operational efficiency in preparation its IPO.

Seiki Fukuda
Seiki Fukuda

Executive Vice President

Japan Post Service

10:20

Advisory session

10:40

Panel discussion: The impact of ownership structures on postal operators

  • Is privatisation set to be the future for all incumbent operators?
  • What are the prerequisites for full or part privatisation?
  • What challenges are involved in corporatisation?
  • What opportunities for diversification are presented by new sources of equity and cross border ventures?
  • How should posts incorporate subsidiaries into their existing business model?
  • Is there a conflict between the needs of citizens and maximising shareholder value?
  • How do ownership structures affect service quality?
  • As ownership structures change, are revisions to the USO needed? 
Thomas Baldry
Thomas Baldry

Senior Vice President Global Mail Germany

Deutsche Post

Harald Kunczier
Harald Kunczier

Head of Strategy & Group Development

Austrian Post

Seiki Fukuda
Seiki Fukuda

Executive Vice President

Japan Post Service

11:10

Refreshments

Session Six: Streams
Stream A: E-commerce growth beyond international boundaries Stream B: Making the most of the point-of-contact network
View full stream » View full stream »

11:40 Chairman’s opening remarks

11:45 Fostering cross-border cooperation across Europe

Alan Barrie

Director of Operations & Technology

International Postal Corporation

12:05 Case study: Becoming the European gateway for Chinese e-commerce

Lina Minderiene

Chief Executive Officer

Lithuanian Post

12:25 Advisory session

12:45 Enabling retailers to make the most of international trade

Marc Pontet

Chief Executive Officer

Asendia

13:05 Questions

11:40 Chairman’s opening remarks

11:45 Making consumer-led changes: re-imagining the in-store experience

Martin George

Chief Marketing and Commercial Officer

Post Office

12:05 Filling the gap: banking services for ‘underbanked’ citizens

Philippe Bajou

Managing Director of the Retail Brand

La Poste

12:25 Advisory session

12:45 Panel discussion: Exploring the future of customer contact

Neil Ashworth

Chief Executive Officer

Collect+

Philippe Bajou

Managing Director of the Retail Brand

La Poste

Martin George

Chief Marketing and Commercial Officer

Post Office

13:15

Lunch

Session Seven: The future of delivery? Alternative last mile solutions
14:15

Pie in the sky? How realistic is the proposition of commercial drone delivery?

  • The business case for investment in drones for last-mile delivery
  • How safe and practical are drones in crowded urban areas?
  • The regulatory barriers to commercial drone use 
  • A rental culture: how could faster aerial delivery change shopping habits?
Matt Sweeny
Matt Sweeny

Chief Executive Officer

Flirtey

14:35

Case study: ‘My Ways’ – trialling crowd sourced delivery

  • Is crowd sourcing a feasible way of conducting deliveries?
  • Issues of trust and security in crowd sourcing
  • The advantages of crowd sourcing for rural deliveries
  • Developing a mobile app and using a points system for payment
Peter Hesslin
Peter Hesslin

Chief Executive Officer

DHL Freight Sweden

14:55

Questions

15:05

Chairman’s closing remarks and end of conference

Operations Day

View details »


09:30

Welcome address by David Saunders, Managing Director, Marketforce

09:35

Chairman’s opening remarks

Session One: Reinventing the post for the digital age
09:40

Leaders’ Forum

  • Growing pains: how can organisational transformation best be handled?
  • Does privatisation provide posts with the opportunity to be more operationally agile?
  • Are delivery organisations struggling to match the rate of e-commerce growth?
  • What are the limitations of automated systems?
  • How can posts provide flexibility and choice in the last mile while keeping costs down?
  • Beyond CSR: what is the business case for investment in eco-friendly technologies?
Boris Novak
Boris Novak

Chief Executive Officer

Post of Slovenia

Alexandru Petrescu
Alexandru Petrescu

Chief Executive Officer

Posta Romana

Dieter Bambauer
Dieter Bambauer

Chief Executive Officer PostLogistics Switzerland

Swiss Post

Senior representative
Senior representative

Quintiq

10:40

Advisory session

Senior representative
Senior representative

Quintiq

11:00

Questions

11:05

Refreshments

Session Two: Organisational change in the face of an evolving commercial environment

Forward thinking delivery organisations are adapting operationally to take better advantage of new business opportunities. This session will focus on how these changes need to be managed skilfully in order to guide employees successfully through the transition and minimise friction. 

11:35

Operational positioning to provide mail, packets and parcel solutions for SMEs

Most postal organisations are structured around developing business with large retailers, yet SMEs represent a significant portion of the market. As a result, posts are investing in new systems and solutions to cater for SMEs. This presentationwill analyse the priorities of SME customers and consider how posts can manage this business most cost-effectively.

Nick Wells
Nick Wells

Chief Executive Officer

Whistl

11:55

Advisory session

Dr Eva Savelsberg
Dr Eva Savelsberg

Vice President Logistics Division

INFORM

12:15

The human element: transforming the workforce and achieving worker buy-in

As postal organisations invest in automation and digital technology, it is essential that they build up a suitably qualified and experienced workforce equipped with the relevant skills for the modern age.  This presentation will explore the opportunities for retraining and internal mobility, as well as strategies for maintaining high morale throughout the transformation.

Linda van Zomeren
Linda van Zomeren

Director HR Operations

PostNL

12:35

Questions

12:45

Lunch

Session Three: Cutting edge innovations for the last mile
14:00

Leveraging parcel terminals for consumer oriented last-mile delivery

  • Delivering first time, every time: delighting customers while saving costs and time
  • Creating a comprehensive network: advantages of parcel terminals for local retailers
  • The importance of a fast and user-friendly self-service interface
  • Maximising parcel terminals for smoother e-commerce returns
Aku Happo
Aku Happo

Vice President, E-Commerce

Itella

14:20

Advisory session

Senior representative
Senior representative

Keba

14:40

Advanced track and trace: operational solutions for flexibility and choice

  • More accurate time-slots: maximum transparency and convenience
  • Options for rearranging mode and time of delivery
  • Using technology to provide a more personalised service
  • Reducing the environmental and financial impact of wasted journeys
Boris Winkelmann
Boris Winkelmann

Chief Executive Officer

DPD Germany

15:00

Modernising last mile fleets for greater sustainability and cost control

  • The business case for sustainable strategies: balancing the initial investment with lower service costs
  • Limitations of vehicle range: electric vehicles as solutions for last mile and inner city logistics
  • Experimenting with alternative fuels and cleaner freighting options
  • Adopting a holistic sustainability programme: shared values in the workforce and eco-driving
Luís Paulo
Luís Paulo

Director Sustainability and Environment

CTT Correios de Portugal

15:20

Questions

15:30

Refreshments and speed networking

Session Four: Optimising postal infrastructure
16:10

Advisory session

16:30

Building flexibility and efficiency into sortation and distribution infrastructure and systems

  • Redesigning sorting and distribution centres for an efficient network
  • Processes for cost cutting: automated sorting and off-shoring address recognition
  • Building in resilience to seasonal peaks and troughs in demand
  • Flexible approaches for varying delivery requirements and irregular shaped items
Morten Boesen
Morten Boesen

Vice President & Head of Production Development

PostNord

16:50

Questions

17:00

Chairman’s closing remarks and end of Operations Day

Sponsors

INFORM GmbH

www.inform-software.com/

Not to get trapped in today but to be able to build the bridge into the future is one of the key challenges for postal and parcel operators today. Operating a smart network is essential as such an agile network enables them to maintain the right balance between service level and cost efficiency, ensuring sustainable operations in the long term.

INFORM’s SyncroTESS Smart Network Toolkit offers intelligent network and yard management solutions facilitating such an agile network. With efficient optimization algorithms and integrated real-time control, this software toolkit is the enabler for a company to prosper today while preparing for the future. 

 
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VAT charged at Austrian 20%

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  • 15% discount for 3 attendees
Attendees Until 19/12/14 Until 13/02/15 Standard rate
European Postal Services and Operations Day €1,945.00 + VAT
= €2,334.00
€2,145.00 + VAT
= €2,574.00
€2,375.00 + VAT
= €2,850.00
European Postal Services Only €1,445.00 + VAT
= €1,734.00
€1,595.00 + VAT
= €1,914.00
€1,745.00 + VAT
= €2,094.00
Postal Operations Day Only €995.00 + VAT
= €1,194.00
€1,145.00 + VAT
= €1,374.00
€1,255.00 + VAT
= €1,506.00
Subtotal 5 €995 + VAT
= €1,194.00
€1,105 + VAT
= €1,422.05
€1,205 + VAT
= €1,660.05
Discount   - €0 + VAT
- €0
TOTAL 8 €7,960 + VAT
= €9,552.00

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