Now in its 19th year, European Post & Parcel Services will explore how major players in the delivery space can operate as dynamic, 21st Century businesses that can increase profitability while improving services.
This year's forum comes at an exciting time for the industry, with operators adapting and modernising in the digital age. With ongoing growth in parcel volumes being countered by a continued decline in letter mail, organisations are having to reassess priorities and transform themselves while simultaneously challenging emerging threats; and this conference provides the insights and networking opportunities you need to stay ahead of the curve.
Royal Mail Group
Wednesday, 16th March 2016
Session One: CEO Forum
Looking to the future of postal services in Southern Europe
Speaker to be confirmed
Panel discussion and questions
- How can incumbents best manage the USO despite continued letters decline?
- What can operators do to maintain the relevance of letter mail?
- Is continued growth in e-commerce translating to revenue growth for posts?
- Increasing cross-border: how will proposed regulatory intervention benefit posts?
- Diversifying operations: nurturing novel ventures suited to existing expertise
- Is privatisation a necessary consequence of industry evolution?
- How must the incumbent’s relationship with the retail network change?
- What emerging innovations are likely to be the most disruptive?
Session Two: Getting the service proposition right for the customer
- Understanding customer desire: the key success factor for e-tail
- What can carriers do to improve the services available to retailers?
- Looking to the future: strategies for deeper collaboration
- How are mobile commerce and the demands of connected customers evolving in 2016?
- Why are retailers struggling to catch-up with the ‘uber-fication of everything’?
- Offering global insights into the challenges faced by retailers in 2016
- Practical solutions to close the expectation gap
- Engaging the customer and prioritising preferences
- Recognising diversity and offering a range of services
- Developing a balanced strategy suited to all customers
Leveraging technology to create an exemplary service for businesses and consumers
Norway Post has introduced RFID technology on packets, allowing value to be added to a wider range of products without altering specialised and industrialised letter operations. This improves the service for both business customers and end consumers; and the rollout, operations and future opportunities will all be explored in this session.
Session Three: Streams
- Stream A: Ensuring a sustainable branch network that serves incumbents’ needs
- Stream B: A focus on urban logistics
Modernising a British institution and safeguarding its future
With the Post Office’s separation from Royal Mail, it became essential for the Post Office to be independently viable. An extensive modernisation programme to preserve the network of 11,500 branches is now in progress. This session will look at the scheme in-depth and critically explore its successes and challenges.
Banks, retailers and postal organizations worldwide are facing similar challenges with regard to adapting, optimizing and thriving in their daily business. Rapid changes in customer behaviour and shopping habits have sparked a digital upheaval within their industries. Today’s postal customers expect to be able to carry out their postal transactions anytime and anywhere, and to have this flexibility embedded in a convenient experience that meets their individual needs. This session will focus on cross-industry best-practices and discuss innovative ideas for the postal branch transformation.
Reacting to the growing importance of financial services to the business
While CTT has offered financial services through the branch network for some time, it initiated comprehensive plans for a full bank offering in 2015. In this session, these plans will be outlined in detail, the opportunities explored and the future for the service mapped out.
- An evolving environment: highlighting the challenges of inner city delivery
- Pre-delivery consolidation: simplifying city logistics and improving service
- How scalable is a city-focused delivery model?
Developing innovative ways to meet the evolving needs of online shoppers
Canada Post is aiming to take customer convenience to new levels with its first Drive-Thru Parcel Centre, which is also equipped with self-service terminals and a fitting room to enable instant and easy returns. In this session, Misko Kancko will explain how the initiative improves user experience, while also exploring how it can improve the bottom line during a period of business transformation.
Session Four: Maintaining volumes and increasing revenue by adding value to mail
- Assessing uncomfortable truths: recognising unabated letter volume decline
- Why are companies reducing the amount of business mail sent?
- How could track-and-trace technologies be leveraged to add value?
The money transfer industry moves over $601bn per year, with 76% (≈$456bn) flowing to developing countries. These person-to-person money transfers – remittances – make a significant difference in the lives of those receiving them and play an important role in the economies of developing countries. Post Offices are an excellent channel for remittances, and this session will explore how businesses can grasp the opportunities that they create to boost revenue and add value to their product portfolio while providing more choice for customers.
- The power of direct marketing: a tangible, engaging tool
- Broadening the customer base: developing a diverse product portfolio
- What opportunities are there to further grow the revenue stream?
Making the business case for direct mail: what benefits are there for major brands?
Thursday, 17th March 2016
Session Five: How will a Single Digital Market impact cross-border e-commerce?
The Digital Single Market: why is it essential to continued e-commerce growth?
Panel discussion and questions
- Online vs offline? To what extent are e-tail and delivery already aligned?
- What would the benefits of a Single Digital Market be for posts?
- Why is there resistance to widespread change from some interested parties?
- What challenges must be overcome before an integrated market exists?
- How long will it take for the impact of an integrated digital market to become tangible?
- What is being done to bring companies of all sizes into the discourse?
Session Six: Investing in a viable future for postal service operations
Putting power in the hands of the postman
Over the course of more than two years, La Poste has equipped all postmen with a Personal Digital Assistants called a Facteo. These are as versatile as smartphones, and some personal use is allowed to boost morale. In this session, the logic for enabling postmen in this way will be detailed, and the early successes and challenges of the project explored.
- The importance of having adaptable and high-tech operations bases
- Designing operations effectively: making the most of existing assets
- Reacting to parcel trends: investing in flexibility
- How can better hardware drive broader business growth?
Speaker to be confirmed
Session Seven: Disruptive developments in delivery services
- The IoT: devices sharing data in real time to provide enhanced services
- Which devices are already online and what still needs to be connected?
- Imagining usage cases for the Internet of Postal Things
- 3D printing across Europe: a still nascent industry?
- Contextualising 3D printing as a potential delivery solution
- What obstacles might this innovation face?
Speaker to be confirmed
Making the sharing economy work for delivery
Peer-to-peer international delivery is not new, but PiggyBee takes a radical approach by encouraging users to take payment in like-for-like services rather than direct payment – a lift from the airport or a drink with a local, perhaps. Trading in notions of the sharing economy, this session explores how the company hopes to change how we think about delivery.
Tuesday, 15th March 2016
Session One: Operating the post as a dynamic, 21st century business
In this session, each participant will speak for a few minutes about the current operational challenges that their organisation faces, how these are being overcome, and issues and opportunities for the industry more broadly. This will be followed by a panel discussion and questions from the audience.
- Diversifying the service portfolio: what new delivery options are customers demanding?
- How can cost increases be minimised as the service portfolio increases?
- What opportunities does automation create and what challenges does it cause?
- Driving operational efficiency by capitalising on the potential of data
- Getting delivery right: how can first time delivery rates be increased?
- Urban vs rural logistics: developing an adaptable proposition
- How can the workforce best be motivated in a rapidly evolving sector?
- Grasping opportunities for growth: overcoming the challenges of international operations
- Working with partners to develop the operations strategies of the future
Session Two: Tackling the challenges of advanced parcel logistics
- Quality and cost in cross-border: the biggest threat to continued e-commerce growth
- The need for convergence: how incompatible are systems used by national posts?
- Looking ahead: what progress is being made in increasing compatibility?
Big Data is science, no fiction. Algorithms are shaping the planet of parcel logistics. The next decade will be data driven, but do we really have the right tools to fully explore the unknown? Agile Optimization is a concept that takes human/computer interaction, rapid response to change and decision making quality to a new level. This presentation gives insights into agile optimization projects and demonstrates how an agile working environment can act as a catalyst for higher motivation and performance.
- Increasing the range of returns options available
- Are customers willing to pay for a returns service?
- Cross-border returns: an insurmountable challenge?
Speaker to be confirmed
Session Three: Developing and nurturing a workforce suited to the modern world
- Encouraging flexibility: a modern workforce for a modern industry
- How can staff standards consistently be maintained and improved?
- What opportunities does subcontracting allow operators?
- Why is it so essential to keep employees informed of operational changes?
- Utilising technology: bringing the employee into the company discourse
- Looking to the future of employer-employee relations
Panel discussion and questions
- Why is change essential to the evolution of the postal workforce?
- How can the need for change best be communicated to employees?
- How can standards be maintained during institutional transformation?
- Maintaining engagement: listening to and accommodating the fears of staff
- Protecting the most valuable asset: what can be done to increase retention rates?
- Developing training strategies suited to the needs of the modern post
- Empowering through technology: which innovations are most important?
- Looking to the future of workforce management in the sector
Session Four: A spotlight on sustainability: driving operational efficiency for the future
Taking an environmentally-conscious approach to delivery in Paris
The Green Link employs a team of 70 ‘eco-deliverers’ to transport 3500 packages across Paris daily. The firm uses electric scooters to minimise emissions and employs data analytics technologies and urban logistics techniques to maximise efficiency. This session will explore why this approach works so well in Paris and will look towards the future of the business.
CTT’s sustainability journey: looking towards the future of environmental efficiency
Who will you meet?
European Post & Parcel Services is regularly attended by the most senior delegates from over 35 countries.
Here is a breakdown of last year's attendees:
Here is a sample list of companies that attended last year:
- Amber Road
- Anton Debatin
- Austrian Post
- Canada Post
- CEP Research
- CFH Total Document Management
- Citizens Advice
- CMS Network
- Copenhagen Economics
- Correios do Brasil
- Correos y Telegrafos
- Croatian Post
- CTT - Correios de Portugal
- Dataform Paper Processing
- Deutsche Post
- DHL Freight
- Document Exchange Network GmbH
- Endicia - DYMO
- Escher Group
- Esri UK
- Euronet Worldwide
- European Commission
- European Envelope Manufacturers Association
- First Rate Exchange Services
- Guernsey Post
- Hewlett Packard
- Honeywell Scanning & Mobility
- HP Enterprise Services
- Integrated Skills
- International Post Corporation
- Japan Post Service
- K Hartwall
- Kratzer Automation
- Kyburz dxp
- La Poste
- Latvia Post
- Lazoto Express
- Lithuanian Post
- Lockheed Martin
- Lyngsoe Systems
- Magyar Posta
- Nova Poshta
- Pitney Bowes
- Poczta Polska
- Post Greenland
- Post of Slovenia
- Post Office
- Postal Technology International
- Postcode Anywhere
- Posti Group
- Qatar Post
- Ria Money Transfer
- RouteSmart Technologies
- Royal Mail Group
- Siemens AG
- Spring Global Mail
- Swiss Post
- T Systems
- T Systems International
- Technische Universität München
- Triangle Management Services
- Wincor Nixdorf
- Zebra Technologies Europe
Accenture is a global management consulting, technology ...... More »
INFORM specializes in Agile Optimization Software to ...... More »
To develop solutions for the automation of the first and ...... More »
“Declining volumes in the traditional core mail ...... More »
NEOPOST is the number two global provider of mailing ...... More »
Every business has its planning puzzles, some large, ...... More »
Ria Money Transfer
Ria, the third largest money transfer company and ...... More »
RouteSmart Technologies enables parcel and postal ...... More »
www.soti.net... More »
Wincor Nixdorf is a supplier of IT solutions and ...... More »
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