European Postal Services - Programme - 23rd March

OPERATIONS DAY, Monday 23rd March 2009

SESSION ONE: BUILDING OPERATIONS FIT FOR THE 21ST CENTURY: THE MODERNISATION CHALLENGE

09:25 -
KEYNOTE OPENING ADDRESS: Investing for success: becoming modern, dynamic and competitive
Ninian Wilson
Director of Operations, Royal Mail Letters
09:45 -
Reducing costs and improving operational efficiency at Austrian Post
Walter Hitziger
Member of the Management Board - Mail Division, Austrian Post
10:05 -
Advisory session
10:25 -
PANEL DISCUSSION
- Where are posts focusing investment capital?
- What will operational strategy look like in the mid term?
- How can technology be aligned with overall strategic objectives?
- The race for success: are posts keeping up with technological change?
- Resulting job losses: are posts managing this process effectively?
Questions and comments will be taken throughout the panel discussion

10:45 -

Refreshments

SESSION TWO: IMPROVING THE SPEED AND QUALITY OF POSTAL SERVICES

11:15 -
How can posts effectively measure and improve all-round performance levels?
Aavo Karmas
Member of the Management Board, Eesti Post
11:35 -
The importance of reliable, high-speed automation in modern postal operations
Paolo Baldelli
Director, Processes & Technologies, Poste Italiane
11:55 -
Key factors for improved quality and performance in mail processing
Massimo Mortola
Marketing Manager, Elsag Datamat
12:15 -
Coping with market developments: increasing future efficiency in the mail chain
Marco van Grinsven
Manager Logistic Strategy - Mail Division, TNT Post
12:35 -
Questions and discussion
12:55 -
Lunch

SESSION THREE:

STREAM A: CREATING A NETWORK FIT FOR THE ERA OF E-COMMERCE

14:10 -
The challenges and opportunities of new trends in mail
Aku Happo
Business Line Director, Itella Logistics
14:30 -
Advisory session
14:50 -
A customer perspective: working with operators to ensure a first class service

Speaker to be confirmed
15:10 -
Questions and discussion

STREAM B: NEW SOLUTIONS FOR THE DELIVERY NETWORK

14:10 -
Innovation in the distribution network
Kurt Pierloot
Chief Operating Officer - Mail & Parcels Operations, De Post La Poste and Odar Eeckhout, Human Resources Director – Business Partner Mail & Parcels Operations , De Post La Poste
14:30 -
Advisory session
14:50 -
Constructing an effective delivery network: assessing the key challenges

Speaker to be confirmed
15:10 -
Questions and discussion

STREAM C: NEW SERVICES FOR THE CUSTOMER

14:10 -
Success in hybrid mail: a convenient and economical option for postal users
Russell Beattie
Director, British Forces Post Office
14:30 -
Advisory session
14:50 -
Tracking and tracing capabilities: ensuring transparency and accessible information

Speaker to be confirmed
15:10 -
Questions and discussion

15:25 -

Refreshments

SESSION FOUR: EMPOWERING AND INSPIRING STAFF FOR EFFECTIVE OPERATIONS

15:55 -
PANEL DISCUSSION: Successfully managing change in challenging times
- How can leaders inspire and motivate staff after job losses?
- Training and continuous development: encouraging workers to embrace new technology
- Understanding the dynamics of a heavily unionised environment
- The next generation: are posts attracting bright young talent?
- Encouraging cultural change: becoming a forward-thinking organisation
- Supporting innovation and entrepreneurship: listening to and implementing new ideas
- Is communication with staff on all levels adequate and how could it be improved?
Mark Michiels
Director Human Resources and Organisation, De Post La Poste
Sari Suono
HR Director – Mail Communications, Itella
Marius Zabielskas
Head of Human Resources and Legal Affairs Department, Lithuanian Post

16:40 -

Chairman’s closing remarks and end of Operations Day

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