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The IEA & Marketforce's 11th Annual Conference

European Postal Services

A first class event!

11th, 12th & 13th March 2008, Berlin Intercontinental Hotel

Conference Menu:

"A really important event, for the opportunity and depth of the subjects dealt with, and for their importance for the Postal World at this time of deep change."
CTT Correios de Portugal

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European Postal Services - Programme - 11th March

OPERATIONS DAY, Tuesday 11th March 2008

09:30 -

Chairman's opening remarks
Elmar Toime
Director, E Toime Consulting

SESSION ONE: BENCHMARKING FORUM – SHARING BEST PRACTICE IN EFFICIENT OPERATIONS AND TECHNOLOGY

09:35 -
Becoming a first class post: the search for technological excellence
Dr Keith Ulrich
Head of Technology and Innovation Management, Deutsche Post World Net
09:55 -
La Poste: facing competition in an opening and changing market
Jean-Paul Forceville
Director of External Relations, La Poste Group
10:15 -
Hybrid mail: effectively transforming postal operations
Andrea Porcu
Head of Business Development, International Sales
10:35 -
DISCUSSION PANEL
The above speakers will stay on stage to discuss issues in best practice and take questions from the audience.
- How do we tackle the issue of fixed costs?
- Dealing with legacy systems
- Ensuring cost-effectiveness in technology spend
- What is an optimal people-to-automation ratio?
- How do we measure efficiency and performance effectively?
- Looking to new technologies: the search for superior operations

10:55 -

Refreshments

SESSION TWO: MANAGING A MODERNISATION PROGRAMME

11:25 -
Modernising De Post: implementing change
Olivier van der Brempt
Director Logistics Strategy & Technology, De Post – La Poste
11:50 -
An update on the REMA project: managing one of the largest projects of its kind
Peter Stoop
Director of Business Technology Center, Swiss Post
12:15 -
Questions

12:30 -

Lunch

SESSION THREE
Delegates will now have the opportunity to attend one of the following workshops.

WORKSHOP A: GETTING MAIL IN ORDER – SEQUENCING AND SORTING TO ROUTE
Chaired by Derek Osborn, Director, E-BISS International

14:00 -
Implementing walk-order sorting at Norway Post
Christian Brandt
Distribution Director, Norway Post
14:20 -
Reviewing sequencing: analysing the effects, with a special case study on the Austrian Post
Hermann Schaffer
Head of Process Management, Letter Division, Österreichische Post
14:40 -
Automatic flats sequencing: realising efficiency improvements and integrating sequencing into the postal operation
Hokan Thorén
Sales Director, Siemens
15:00 -
Extended questions and discussion

WORKSHOP B: NEW WAYS OF INTERACTING WITH THE CUSTOMER
Chaired by Elmar Toime, Director, E Toime Consulting

14:00 -
Making ‘Intelligent Mail’ operational for 2009
Thomas Day
Senior Vice President, Intelligent Mail and Address Quality, United States Postal Service
14:20 -
The electronic mailbox: developing expertise in digital information management
Juhani Strömberg
Vice President, Corporate Development, Itella Corporation
14:40 -
Capitalising on opportunities in retail networks: improving the customer experience and service offering
Joseph Sultana
Managing Director, Swift Retail
15:00 -
Extended questions and discussion

WORKSHOP C: KEEPING TRACK OF MAIL/MEASURING PERFORMANCE
Chaired by Clive Fearn, Supply Chain and Post Marketing Manager, Zebra Technologies Europe

14:00 -
Improving quality using barcode tracking throughout the postal process
Hordur Jonsson
Managing Director Post Offices, Iceland Post
14:20 -
From idea to autoID at TNT
Sybren Tuinstra
Divisional Manager Strategic Innovation, TNT Express
14:40 -
RFID letter mail
François Gillet
Strategy & Business Development Director, SOLYSTIC
15:00 -
Extended questions and discussion

15:20 -

Refreshments

SESSION FOUR: ENVIRONMENT AND SUSTAINABILITY FORUM

15:50 -
KePol: environmental care using first and last mile solutions
Ernst Schacherl
Vice President, KEBA
16:10 -
DISCUSSION PANEL
Panellists will discuss the following issues and will take questions from the audience.
- Are environmental concerns currently impacting on operations? What impact are they likely to have going forwards?
- How do postal operators need to respond?
- How can delivery network technologies be utilised to lower environmental impact?
- Is now the time for online solutions and hybrid mail to take off?
- Will environmental concerns drive new technology?
Thomas Day
Senior Vice President, Intelligent Mail and Address Quality, United States Postal Service
Ron Wiener
Founder and Chief Executive, Earth Class Mail
Dr Keith Ulrich
Head of Technology and Innovation Management, Deutsche Post World Net
Ingemar Persson
Secretary General, PostEurop
Ernst Schacherl
Vice President, KEBA