The Future of Digital Banking
Jun 05-06 2017

The Future of Digital Banking

Pushing the boundaries of digital innovation

Marriott Grosvenor Square, London

What does the future of banking look like? What role will banks assume in their customers’ digital lives? Find out at The Future of Digital Banking!

200+ bankers from across the globe will come together for two days packed full of exclusive insights on topics including open banking, a mobile-first model, AI, blockchain and more. Hear from a mixture of incumbent banks, challengers, FinTechs and tech giants and forge a new pathway towards digital excellence.

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Print Programme

Monday, 5th June 2017

Welcome address by Juliet Knight, Director, Marketforce
Chair’s opening remarks

Session One: Welcoming a new age of banking

Keynote address

Leading the charge: setting a gold standard in digital innovation

Sigga Sigurdardottir

Managing Director – Chief Customer and Innovation Officer UK


Advisory session
Breathing new life into banking
Mark Mullen

Chief Executive Officer

Atom Bank

Exploring new territories: the rise of GAFA in financial services
Russell Pert

Business Partner Lead – Retail Banking


Leader's Forum

Revolutionising the industry: paving the way for a truly digital future

  • Banking in 2025: what will the industry look like?
  • What is holding banks back from achieving total digitisation?
  • What are the key components to implementing a culture of digital innovation?
  • To what extent is implementing a digital-only strategy a viable option for banks?
  • Real-time banking: how are banks responding to customer demands for instant services?
  • GAFA: what role will they assume in banking?
  • What impact will the opening up of APIs have on the banking industry?
  • To aggregate or to be aggregated: understanding the impact of FinTechs
Mark Mullen

Chief Executive Officer

Atom Bank

Ruchir Rodrigues

Senior Managing Director, Digital Banking


Helen Page

Chief Marketing Officer


Russell Pert

Business Partner Lead – Retail Banking


Cristina Cordovez de Villeneuve

Chief Digital Officer

BNP Paribas


Session Two: Personalisation in practice

Setting a benchmark for personalisation
  • Nurturing loyalty: how can personalisation help build positive emotional attachments?
  • 2020 vision: optimising data to build tailored products and services
  • Crossing the line: when personalisation goes too far
  • Standing out from the crowd: how personalisation can help maintain a competitive edge
Ricky Knox

Chief Executive Officer

Tandem Bank

Title to be confirmed
Case study to be confirmed
Case study: B by CYBG

A bank designed by customers, for customers

Using artificial intelligence, the B mobile banking app by CYBG delivers a truly tailored service to its customers. Learning and evolving on every step of the customer journey, CYBG has discovered how digital can be applied in meaningful ways to enhance customer experience. Helen Page will discuss how B has successfully responded to a shift in customer demands for tailored and instant digital banking experiences on the go.

Helen Page

Chief Marketing Officer


Lunch hosted by Earnix

Session Three: Streams

Stream A: Delivering cultural change
Shaping the banking workforce of tomorrow
  • Embedding a digital culture: what does this mean? 
  • What can be done to equip staff with the necessary skill set to better serve customers in the digital age?
  • More than a bank: what role will banks likely have in their customers’ lives in ten years’ time?
  • Procuring the best talent: identifying the right skills sets
Clara Barrabes Solanes

Global Head of Transformation, Talent and Culture


Advisory session

To encourage the exchange of best practice, delegates will be able to choose between one of three workshops relating to a new banking culture and the role of staff in an era of digital innovation. At the end of the workshop, the conference will come back together for fifteen minutes so that the most interesting conclusions from each workshop can be shared with all the delegates.


Workshop 1


Implementing a new culture in banking

This workshop will focus on what exactly a digital culture in banking looks like and how it can be effectively implemented across all areas of the organisation.

Workshop 2

Training and recruiting a workforce fit for a digital age

This workshop will provide delegates with practical lessons on how to train staff to be digitally adept and how to attract and recruit the best digitally-savvy talent to stay competitive.

Workshop 3

Aligning technological change with cultural change

This workshop will focus on the challenges facing banks in their efforts to align technological change with cultural change and explore how these may be overcome.



Clara Barrabes Solanes

Global Head of Transformation, Talent and Culture


Will Beeson

Head of Innovation and Operations


Stream B: A spotlight on cyber security
In order to encourage open discussion about the challenges and opportunities facing the industry, this session will take place under Chatham House Rule.

Emerging cyber threats: a warning to the industry

From Mossack Fonseca, to Ashley Madison to Tesco Bank, high-profile hacks make news headlines every other week. Hackers leave no stone unturned in their attempts to infiltrate every aspect of our lives. The banking sector must pull up its socks in preparation for such attacks. A Senior Representative will explore the growing cybersecurity threat to the banking industry and the new risks innovative technologies bring with them.  

Advisory session
Moving towards greater and more effective cyber resilience
  • Identifying the weak spots: in which areas are banks most at risk from cyber attacks? 
  • How can legacy systems be made more secure?
  • What new technologies can be introduced to improve defences?
  • What impact will the GDPR have on cyber security strategies?
Vivienne Artz

Managing Director


Peer-to-peer discussion Maintaining vigilance: uniting against a common enemy

Delegates will have the chance to discuss at their tables how greater collaboration in the industry could lead to a decline in successful cyber attacks. The audience will then feed back their ideas to the Chair and speakers for comment Topics to be discussed may include:

  • What are the current obstacles facing cross-industry collaboration and how can these be overcome?
  • Is data sharing the key to preventing and detecting security breaches?
  • Setting common standards: how can security within third party agencies be ensured?

Session Four: The rise of machines

Gathering speed: exploring the potential of AI and automation
  • In which areas of banking are we seeing the greatest uptake of AI and automation?
  • Automating banking: what are the limitations?
  • Will intelligent machines supplement or supplant the existing workforce?
  • Beyond basic customer service: where else can AI and automation succeed?
Advisory session
Case study: Royal Bank of Scotland

Delivering an engaging AI chatbot experience

Jane Howard

Managing Director, Branch & Private Banking

Royal Bank of Scotland

Champagne keynote address

Tomorrow’s World: pushing the boundaries of artificial intelligence 

David Isbitski

Chief Evangelist Alexa and Echo


Chair’s closing remarks and end of day 1

Tuesday, 6th June 2017

Breakfast Roundtable

A spotlight on innovation labs

Sign up beforehand for limited places at our breakfast roundtable, where a leading expert will guide discussion over continental breakfast and coffee.

Chair’s opening remarks

Session Five: Exploring the open banking eco-system

Open APIs: transforming the banking landscape
Sophie Guibaud

Vice President European Expansion & UK Managing Director

Fidor Bank

Advisory session
Panel discussion

Open banking: preparing the industry for major restructuring

  • What impact will the opening up of APIs and data have on the industry?
  • To what extent will open APIs encourage healthy collaboration and competition?
  • Can the fragmentation of standards be avoided? Is it necessarily a bad thing?
  • A customer-centric open banking strategy: building systems fit for purpose
  • Identifying the security risks with open banking: ensuring customer data remains safe
  • The road ahead: what are the next steps for banks?
Sophie Guibaud

Vice President European Expansion & UK Managing Director

Fidor Bank

Pol Navarro Gonfaus

Digital Innovation & Transformation Director

TSB Bank

Álvaro Martín Enríquez

Chief Economist of Digital Regulation


Daniel Kjellèn

Chief Executive Officer & Founder


Refreshments and enhanced networking

Session Six: A happy marriage – finding the perfect FinTech partner

Keynote address

FinTech champions: putting start-ups at the forefront of banking innovation 

Eileen Burbidge

Partner, Passion Capital

FinTech Special Envoy, HM Treasury

Advisory session
New approaches to FinTechs: minimising risk, maximising returns
  • To what extent are FinTechs essential to the ongoing success of the industry?
  • How can the risk of investing in FinTechs be mitigated?
  • Mentor vs. back-seat investor: what role should banks play with FinTechs?
  • Where next? Which areas of banking are ripe for FinTech innovation?
Fireside chat

FinTech partnerships: reimagining the banking industry

  • Ensuring compatibility: what do banks and FinTechs need to look out for?                      
  • Dual-brand service, white label deals or integration? Finding the perfect partnership
  • Open APIs: what impact will this have on banks and FinTechs?
  • Building sustainable, long-term partnerships: identifying best practice
  • How can board-level stakeholders be convinced of the advantages of partnerships?
  • Maintaining control: what is the key to balancing two separate cultures?
Natasha Kyprianides

Group Head of Digital Banking & Innovation

Hellenic Bank

Ken Villum Klausen

Chief Executive Officer

Lunar Way


Session Seven: Moving towards a mobile-first business model

Delivering truly engaging mobile banking experiences
  • Exceeding expectations: what do customers really want from their banking apps?
  • Exploring the potential of value-added services: becoming more than just a bank
  • Maximising partnerships with FinTechs to deliver truly engaging mobile experiences
  • Real-time mobile banking: identifying and overcoming the challenges
Hugo Cornejo

Head of Design

Monzo Bank

Advisory session
Case study: WeChat

Building an all-purpose mobile ‘super-app’

With a customer base of over 700 million users and counting, WeChat’s rise to the top has been stratospheric. More than just a messaging app, WeChat has been named by Chinese consumers as one of the most relevant brands today, and is used across China for payments, online shopping, booking hospital appointments and more. A Senior Representative will chart the growth and popularity of the ubiquitous social media giant and explore its foray into financial services.


Session Eight: A blockchain masterclass

Realising the full potential of blockchain
  • Blockchain 101: what is blockchain and how will it transform the banking industry?
  • What are the best use cases in blockchain to date?
  • Achieving scalability: what are the challenges and how can these be overcome?
  • Aligning blockchains with current back-office systems: how can the two be harmonised?
  • Standardisation of applications: what are the advantages and how can it be encouraged?
Richard Crook

Head of Innovation Engineering

Royal Bank of Scotland

Advisory session
Keynote closing address

Distributed ledger technology: the future of banking?

Chair’s closing remarks and end of conference

Print Programme

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Who attends? 

The Future of Digital Banking attracted over 200 attendees including Chiefs, Directors and Heads of Digital Channels, Multichannel, Strategy and Innovation, Transformation, New Products, Mobile, Social Media and more, from over 110 companies across the banking sector including:

  • Abanka
  • AIB Group
  • Ailleron
  • Akbank
  • Aldermore Bank
  • Appian Corporation
  • Appway
  • Arion Bank
  • Atos
  • Auriga
  • Backbase
  • Banca Nazionale del Lavoro
  • Bank of Ireland
  • Bank Zachodni WBK
  • Barclays Bank
  • BBVA Group
  • BNP Paribas
  • BNP Paribas Asset Management
  • BookingBug
  • CaixaBank
  • Cassiopae
  • Ceska Sporitelna
  • CGI Group
  • Cheque & Credit Clearing Company
  • Citibank
  • Citi Private Bank
  • CivilisedBank
  • Close Brothers Group
  • Close Motor Finance
  • Connective
  • ContactPartners
  • Cortal Consors
  • Coutts & Co
  • Credit Europe Bank
  • Currence Ideal
  • Customer Buyology
  • Deloitte
  • Die Software
  • Earnix
  • EBA Clearing
  • Ecobank
  • Equiniti
  • ERGO Insurance
  • Europol
  • Eversheds
  • EY
  • Ffrees
  • Fidelity Worldwide Investment
  • Fidor Bank
  • Financial Network Analytics
  • Fintech Finance
  • First Capital Cashflow
  • First Direct
  • First Ukrainian International Bank
  • FIS
  • Fiserv
  • Five Degrees Solutions
  • Fujitsu
  • Garanti Bank
  • GB Group
  • GFT Technologies
  • Hewlett Packard
  • HSBC Bank
  • ICICI Bank
  • Indonesia Financial Services Authority
  • Infosys Finacle
  • Intelligent Environments
  • Intesa Sanpaolo
  • Italoeuropeo
  • KBC Group
  • KD Life PDC
  • Kontomatik
  • La Caixa
  • Ljubljana University
  • Mapa Research
  • Masthaven Bank
  • Microsoft
  • Mindtree
  • Money Advice Service
  • Monzo Bank
  • National Savings & Investments
  • Nationwide
  • NetSol Technologies
  • Nordea Bank
  • NUMBER26
  • Nykredit Group
  • OpenWay Group
  • Ortec Finance
  • Pcubed
  • Personetics Technologies
  • Rabobank Group
  • Reply
  • Retail Banking Research
  • Royal Bank of Canada
  • Royal Bank of Scotland
  • Santander
  • Sapiens
  • Sopra Group
  • Startupbootcamp FinTech
  • Strands
  • Sword Apak
  • Tandem Bank
  • Target Group
  • Teradata
  • The Collinson Group
  • The Nostrum Group
  • Tieto
  • Tobias and Tobias
  • Turkiye Is Bankasi
  • UniCredit Group
  • Verisec
  • Vojvodjanska Banka
  • Webroot Software


Save 15%
Group bookings of 3 or more people will receive an automatic 15% discount.
- +
£845.00 + VAT Until 31/03/17
£945.00 + VAT Until 12/05/17
£1,045.00 + VAT Standard
- +
£1,195.00 + VAT Until 31/03/17
£1,295.00 + VAT Until 12/05/17
£1,445.00 + VAT Standard

* This rate is available for providers of retail financial services only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this rate. The price remains at the discretion of the conference producers, whose decision is final.

Venue Details

Marriott Grosvenor Square, London
Grosvenor Square London W1K 6JP

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