The Future of Digital Banking brings together 200+ bankers from across the globe to discuss the key issues shaping the industry in this era of digital innovation.
At this premium conference, explore how banking will be moulded by the evolving digital landscape. Hear from key decision makers at global incumbents, as well as challenger banks and start-ups.
Why delegates attended this year:
- Heard from C-level executives at BBVA, BNP Paribas and CaixaBank
- Explored data-driven CX designs that will surprise and delight the next generation of customers
- Gained unique insight into the potential of physical assets in the digital age
- Learnd about the latest banking innovations in cybersecurity and blockchain
- Debated the future of banking in the face of increasing disintermediation
- Networked with senior figures of leading European and worldwide banks
Wednesday, 29th June 2016
Session One: The digital strategies of the future
Overcoming the barriers of building a truly digital bank
- Setting the priorities: how can banks develop an action plan for tackling total digitisation?
- What is the best way of demonstrating the value of digitisation to the board?
- How should the customer appetite for digital-only services be assessed?
- Deciding which voice to listen to: how can banks balance the needs of opposing parties?
- How can a corporate culture be established that supports innovative digitisation efforts?
- What opportunities do strategic partnerships offer for aiding digital transformation?
Session Two: Leveraging your data to satisfy the digital customer
- Actionable insights from data: how to go above and beyond in delighting customers
- What new data-driven value propositions would really engage customers?
- Banks as financial advisors? Understanding banking’s role in the customer’s life
- Partnering with third parties to deliver an enhanced customer experience
Data-driven digital engagement strategies
During this section delegates will have the opportunity to discuss the questions below between themselves and post their conclusions on Twitter using #banking16. The panellists will then discuss the results.
- How can data sources be best integrated to get a holistic view of the customer?
- Empathetic analytics? How can data help achieve emotional attachments?
- Which are the greatest barriers to exploiting the potential in social media data?
- What insight can behavioural economics give in creating digital engagement strategies?
- What is the role of human agents in a customer relationship led by cognitive computing?
Session Three: Streams
- Stream A: Channel strategies in the digital era
- Stream B: Developing technology that enables total digitisation
The vision of the branch in 2020: building a network of digitally-enabled outlets
There are differing views on the future of high street branches, but there is an increasing number of initiatives focused on building digitally-enabled physical touchpoints. Joe McCarthy from AIB, a bank pioneering digital branches, will share insight into successful digital relationship management through branches.
- All things to all people: achieving excellence on all channels
- Multiple channels, one back-end: developing seamless information flow across all touchpoints
- Consistent customer experience on intermediary channels: working with third parties
Preparing for new digital channels
- How can banks keep up with changing device and platform usage?
- How can customer engagement and personalisation strategies be harmonised on multiple devices?
- How well-prepared are banks to take on evolving mobile capabilities and connected devices?
- What opportunities do wearables offer for innovative banking solutions?
- Social media banking: is this the future of digital customer engagement?
- Playing whack-a-mole: how can a consistent and timely adoption strategy be established for all emerging channels?
From legacy to digital readiness in four years
In this presentation Jani Krasovec from Abanka will provide key insights on how Abanka is transforming from legacy IT into a digitally ready company, explaining the technical and organizational changes the company has undergone. Finally, his vision of future development in Abanka from the technical point of view will be explained.
Powering the mobile-only bank
Mobile-only banks are at the forefront of digital banking and pose a major challenge to traditional high-street institutions. Christian Rebernik from Number26 will demonstrate how a seamless and compliant customer experience can be achieved on purely digital channels.
- Why Knowing Your Customer is more than just KYC
- How to break down information silos with Case Management
- Exploring ways to leverage structured and unstructured data for better insights
- Strategies for going paperless and mobile with digitisation
Prioritising technological investments
In this session delegates will have 15 minutes to discuss how banks can decide which technological investments to prioritise, after which their insights will be fed back to the panel. Points to consider include:
- Are banks going to be leaders or followers in technological advancements?
- To what degree is it important to consider customer perception of new technologies and their response to changes in the front-end?
- How can bank leaders plan for long-term goals in the face of short-term issues?
- What are the best ways for banks to budget for the trial and error of innovation?
- Demonstrating the returns: how can banks maintain ongoing investments in digital developments?
Session Four: Digital disruption: the road ahead
- Seeing beyond the hype: exploring potential and realistic blockchain use cases
- Best practices for addressing and overcoming technological and regulatory challenges
- The Future of Money: blockchain as the vehicle for building a cashless society
- Big Data and analytics: analyze this, predict that
- Payments: Future of Money & Transaction Banking 2.0
- Open Banking: Building a transparent banking system
- From P2P to blockchain: evaluating the landscape of digital disruptors
- Joining banks with third party providers: creating the digital platforms for API banking
- The vision for the future of banking in the age of open APIs and FinTech collaboration
- The secrets of successful partnerships between established banks and nimble start-ups
- Need for scale: implementing new customer-focused business models in the mass market
- The merits of incubation: driving initial innovation in tandem with start-up disruptors
Thursday, 30th June 2016
The evolving FinTech landscape
Sign up beforehand for limited places at our breakfast roundtable, where Liz Lumley, global FinTech expert will draw on her experiences working with start-ups to introduce and guide discussion over a continental breakfast and coffee.
What is digital? Redefining banking for the digitally-enabled customer
Session Five: The future of digital security and authentication
Building resilience to cybercrime
With increasing attacks on financial institutions, building resilience and resistance to cyber-threats is essential in our increasingly digital economy. Olivier Burgersdijk will outline how Europol is working to ensure the necessary countermeasures to cyber-attacks are in place.
- Tying customers to their true identity: the future of biometric authentication
- Digitising the paperwork: verifying documents without physical interaction
- Changing customer perceptions of digital authentication processes
- Single online identifier: hype or hope?
- Building collaboration: how can security and innovation teams work better together
- Expecting the unexpected: ensuring high standards of security in new functionalities
- Recognising opportunities: which innovations could significantly improve digital security?
- Delays, scale backs and failures: why is digital transformation in banking so difficult?
- Best practices and pitfalls: lessons from the retail sector
- Omnichannel leaders: adopting a successful and scalable platform-based approach
- Striking a balance: how to avoid compromising security or customer experience
Balancing innovation, security and customer experience
- Are a seamless customer experience and high standards of security mutually exclusive?
- In their current state, are banks capable of providing 24/7 security for the 24/7 customer?
- How can data protection concerns be harmonised with the push for innovation?
- Legal and compliance: how can approval be gained for digital improvements?
- How much security risk needs to be taken when implementing new systems and services?
- How can disruption of customer experience be minimised when testing innovation?
- The irresponsible customer? How can safety be guaranteed without limiting usability?
Session Six: The building blocks of digital success – the potential of your people
- From ideation to deployment: identifying your senior innovation ambassadors
- Creating an employee experience that matches the customer experience
- Maximising employee potential: maintaining an innovative, digitally-enabled workforce
- Demonstrating ROI: the indicators of a successful digital innovation culture
The human vs the automated: understanding where each adds value
In this session, two digital and customer experience experts will be interviewed on the opportunities in automating processes and how they fit alongside changing customer-facing roles. Topics to be considered include:
- Decreasing the number of employees and implementing automated systems – is it cost effective?
- Eliminating human error? How is automation beneficial for banks?
- How can banks retrain their low skill workers for new tasks in the wake of automation?
- Is it necessary to maintain a back-up workforce for when automated systems go down?
- The need for the human touch: how can banks maintain empathy with its customers?
- What will be the future of digital relationship management?
Interviewees: Alex Letts, Robert Hemphill
Session Seven: Negotiating the digital playing field - combatting disintermediation
buddybank: marking a true discontinuity in the banking industry
UniCredit’s brand new capital-light and mobile-only bank is founded on a super-secure, light and adaptable new “Open API” IT architecture and designed to transform the “fintech attack” into a business opportunity, creating an ecosystem of the most successful startups.
- Staying relevant and competitive in an increasingly commoditised and disrupted space
- Evaluating the threats: how will disruption and disintermediation evolve post-PSD2?
- Exploring the opportunities: how can banks make use of other institutions’ open APIs?
Being a small niche bank in Sweden, Forex Bank has been able to leverage the latest technology and deploy systems at the very frontend of available technology. With an innovative approach they have outsourced their ID-infrastructure, built their own mobile Forex ID and on that being able to build a wide range of new, user friendly mobile banking services.
Predicting the disruptions and technology of the future
In this session delegates will have the opportunity to vote on questions surrounding potential disruptive innovations in digital banking. The panel will then offer their thoughts on the audience’s responses and reflect on the future direction of the industry. Issues will include:
- Which are the most promising recent innovations and technological developments?
- Watch this space: how can truly innovative and disruptive technologies be recognised?
- In what ways can banks assess the impact emerging technologies might have on them?
- Who will emerge as the leader of digital innovations?
- What might the future landscape of digital banking look like by 2025?
Differentiation in the digital age
The Future of Digital Banking attracted over 200 attendees including Chiefs, Directors and Heads of Digital Channels, Multichannel, Strategy and Innovation, Transformation, New Products, Mobile, Social Media and more, from over 110 companies across the banking sector including:
- ABN AMRO
- AIB Group
- Aldermore Bank
- Appian Corporation
- Arion Bank
- Banca Nazionale del Lavoro
- Bank of Ireland
- Bank Zachodni WBK
- Barclays Bank
- BBVA Group
- BNP Paribas
- BNP Paribas Asset Management
- Ceska Sporitelna
- CGI Group
- Cheque & Credit Clearing Company
- Citi Private Bank
- Close Brothers Group
- Close Motor Finance
- Cortal Consors
- Coutts & Co
- Credit Europe Bank
- Currence Ideal
- Customer Buyology
- Die Software
- EBA Clearing
- ERGO Insurance
- Fidelity Worldwide Investment
- Fidor Bank
- Financial Network Analytics
- Fintech Finance
- First Capital Cashflow
- First Direct
- First Ukrainian International Bank
- Five Degrees Solutions
- Garanti Bank
- GB Group
- GFT Technologies
- Hewlett Packard
- HSBC Bank
- ICICI Bank
- Indonesia Financial Services Authority
- Infosys Finacle
- Intelligent Environments
- Intesa Sanpaolo
- KBC Group
- KD Life PDC
- La Caixa
- Ljubljana University
- Mapa Research
- Masthaven Bank
- Mondo Bank
- Money Advice Service
- National Savings & Investments
- Nordea Bank
- Nykredit Group
- OpenWay Group
- Ortec Finance
- Personetics Technologies
- Rabobank Group
- Retail Banking Research
- Royal Bank of Canada
- Royal Bank of Scotland
- Sopra Group
- Startupbootcamp FinTech
- Sword Apak
- Tandem Bank
- Target Group
- The Collinson Group
- The Nostrum Group
- Tobias and Tobias
- Turkiye Is Bankasi
- UniCredit Group
- Vojvodjanska Banka
- Webroot Software
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