The Future of Digital Banking: Asia Pacific
Mar 21-22 2017

The Future of Digital Banking: Asia Pacific

Staying one step ahead in the banking revolution: succeeding in an ever-changing technological era

Suntec, Singapore

The Future of Digital Banking: Asia Pacific brings together 150+ bankers from across the Asia Pacific region and beyond to share insights and discover innovations in banking for the digital age.  

Now in its second year, this banking conference will provide a platform for key decision makers at global incumbents, local banking players and start-ups to share the most exciting developments in banking and how it will affect the future for banks, FinTechs and the customer.

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Highlights for 2017:

  • Hear from C-level executives at DBS, Yoma Bank and Evergrowing Bank
  • Speakers from Singapore, Thailand, China, Myanmar, India, Indonesia and more
  • Gained unique insight from FinTechs working on Financial Inclusion
  • Understand the growing relevance of self-service banking
  • Network with senior figures of leading Asian and worldwide banks

Speakers

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Programme

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Tuesday, 21st March 2017

09:00
Welcome address by Marketforce
09:05
Chair’s opening remarks

Session One: Achieving digital banking excellence – a view from the top

09:10
The game changer is upon us: the impact of blockchain
Antony Lewis

Director of Research

R3CEV

09:30
Advisory session
09:50
Leaders’ forum

From conception to execution: putting innovation strategies into practice

  • Ongoing digital transformation: remaining at the forefront of change
  • Developing an action plan for digitisation: what are the key elements?
  • Exceeding expectations: ensuring innovation strategies remain customer-centric
  • Aligning internal culture to support digitisation: ensuring the workforce is on board
  • Eradicating silos and putting digital at the heart of every team
  • Disruptors and challengers: what lessons can be learnt?
  • What are the opportunities for banks to partner strategically?
Antony Lewis

Director of Research

R3CEV

HuiHui Li

President, Global Business Management; Deputy GM, Strategic Development

Evergrowing Bank

Hal Bosher

Chief Executive Officer

Yoma Bank

10:20
Refreshments

Session Two: Satisfying the digital customer – strategies for success

10:50
Keeping pace with changing customer expectations
  • What has changed? How have other industries shaped expectations?
  • What digital experiences can banks offer to delight the customer?
  • What new roles could banks play in a customer’s lives?
  • Preparing for the future: how can banks be ready for tomorrow’s customer?
Worachat Luxkanalode

Senior Vice President, Head of Retail E-Business

Krungsri Bank

11:10
Customer autonomy: self-service banking for the digitally-savvy
  • Increase customer loyalty through successful 24/7 banking experiences
  • To what extent are customers ready for digital-only services?
  • How can banks maintain a customer relationship when removing human input?
  • Customer support: ensuring the necessary help is provided throughout self-service
11:30
Advisory session
11:50
Unlocking opportunities in a mobile-first world

With an average of 3 hours spent on mobile devices daily, consumers expect brand experiences to be relevant, immediate, and of utility. Learn about how financial services brands can harness the power of mobile-first platform Facebook to reach customers who matter, when it matters.

Rowan Spinks

Client Partner, SEA Financial Services

Facebook

12:10
Micro-moments: seizing opportunities in the fractured customer journey

In a world without limits, what would the ultimate customer-orientated company look like? Now is the time to find out.

During this session delegates at their tables will have the opportunity to create a company that has top customer experience. A nominated representative from each table will then share their conclusions with the Chair and our experts for comment. 

 

Katherine Unson

Consumer Insights and Strategy

Google

12:30
Questions
12:45
Lunch

Session Three: M-banking – the only channel of the future?

14:00
The smartphone generation: how to capture and retain a new type of customer
  • What does a market-leading mobile banking experience look like? 
  • Building a compelling proposition for acquiring new customers 
  • Seamless customer onboarding: the key to rapid growth?
  • Mobile PFM: the importance of adding value to the banking experience
Stephanie Myers

Vice President Digital Channels

HSBC

14:20
Advisory session
14:40
Case study: DBS

Launching India’s first mobile-only bank: capitalising on biometrics and AI

Always the innovator, DBS announced last year that it had launched India’s first mobile-only bank, digibank. Using biometrics and AI, digibank offers customers a whole new way of banking. With no form filling, no branch visiting, and no lengthy processes needed, digibank is a paperless, signature-less and branchless bank. One year on, what has DBS learnt from its experience? 

Chandrashekhar Bhide

FinTech Mentor

15:00
Panel discussion

Is a mobile-only strategy viable?

  • What are the merits and limitations of a mobile-only business model?
  • The bank in your pocket: why do customers love a handheld bank?
  • How best can you fulfil customer needs once the human touch has been removed?
  • Branchless banking: what needs to be included when making banking mobile?
  • Mobile for everyone: how do different generations’ needs differ?
  • What impact will developments in payments have on bank’s mobile strategy?
  • In a mobile-only world: what does success look like?
Zhi Ying

Analyst

Forrester

Chandrashekhar Bhide

FinTech Mentor

Manish Agarwal

Vice President, Interactive & Innovation

Kotak Mahindra

15:30
Refreshments and enhanced networking

Session Four: Digital disruption – moving beyond the hype

16:10
Open API banking: heralding a new age of collaboration and innovation
  • Will Asia have open banking regulation of the kind we have seen in Europe?
  • What are the opportunities for incumbents and FinTechs?
  • Security: what are the risks and how can they be overcome?
  • A vision for 2025: what might a more open banking landscape look like?
Neal Cross

Chief Innovation Officer

DBS

16:30
Maintaining channel connectivity when undergoing transformation
David Tan

First Vice President – Big Data Analytics Group

UOB

16:50
Advisory session
17:10
The state of disruption in digital banking
Zhi Ying

Analyst

Forrester

17:30
Questions
17:40
Chair’s closing remarks and end of Day 1

Wednesday, 22nd March 2017

09:00
Chair’s opening remarks

Session Five: Regulating digital banking

09:05
Regulators’ Panel

Facilitating innovation in banking: finding the right regulatory approach

09:25
Advisory session
09:45
Questions

Session Six: Digital security and authentication – new threats, new opportunities

09:50
Balancing fraud prevention with customer satisfaction
  • How has technological advancement made customers more vulnerable? 
  • Understanding and overcoming where security impacts the customer experience
  • How can banks help customers become more fraud-savvy?
Fandhy H. Siregar

Senior Vice President, Head of IT Governance, Risk & Cyber Security

Bank Commonwealth Indonesia

10:10
Exploring the potential of biometrics
  • What are the limitations of current verification methods? 
  • Tying customers to their true identity: how will biometrics lead the charge?
  • Changing customer perspectives: taking biometrics mainstream
  • Beyond mobile banking: how can biometrics be used more widely in the industry?
10:30
Advisory session
10:50
Questions
11:00
Refreshments

Session Seven: Mapping the future of digital payments

11:30
Advisory session
11:50
Panel discussion

Understanding the digital payments landscape

  • What should banks’ strategy be with respect to mobile?  
  • Push payments: is bypassing acquirers the future?
  • How can the challenges of cross-border payments be overcome?
  • P2P payments: who will dominate in that market?
  • Social media payments: linking banks to social profiles for near-instant transfers
  • Why might Blockchain technology be fundamental to the payments industry?
  • How can digital aid the push towards a cashless society?
  • Exploring what is next for payments: what does the future hold?
Bhaskar Katta

Regional Chief Operating Officer

ANZ

Rakhil Fernando

Chief Executive Officer

Kashmi

Aleema Seadath

Business Leader, Personal Payments – Asia Pacific

Mastercard

Session Eight: The FinTech revolution

12:20
Fireside chat

Making the most of the FinTech revolution: working together to benefit the customer

The FinTech revolution has given the banking industry great opportunities for learning and collaborating. This session will explore how banks can look outside of themselves and partner with FinTechs to combine expertise for the customer.

Steven Tong

Managing Director

Startupbootcamp

Felix Tan

Managing Director

The FinLab

12:50
Lunch

Session Nine: Digital as a driver of financial inclusion

14:05
Case study: Globe Cash

Reaching untapped markets through a mobile phone

Mohamed Abbas

Co-founder

One Lyst

14:25
Advisory session
14:45
Questions
14:55
Panel discussion

Using digital to bank the unbanked: exploring the opportunities

  • How commercially viable is a financial inclusion strategy? Finding the ROI
  • What possibilities does an increasingly digital economy offer for financial inclusion? 
  • How can digital channels be used to encourage unbanked customers to join your bank?
  • Prepaid wallets: are these the key to enabling people to accept cashless payments
  • Sending money home: how can remittances be made as easy as possible?
  • How can social media be used to check those without a credit rating?
Chee Seng Liew

Advisor

Co-Operative Bank

Aidil Zulkifli

Co-Founder

UangTeman.com

Prajit Nanu

Co-Founder and Chief Executive Officer

Instarem

Mohamed Abbas

Co-founder

One Lyst

Session Ten: The future of digital banking – the next steps

15:15
Ask the experts

Assessing emerging technologies and their potential impact

With new technologies continually coming on stream, it is important for banks to anticipate the next big thing. Through discussion at their tables delegates will devise a single critical question to be answered by our experts. 

Balaji Natarajan

Head, Cash Management & Client Solutions

ANZ

15:45
Chair’s closing remarks and end of conference

Print Programme

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Who attends?

Here is a sample list of companies that attended in 2016:

  • Allianz Group
  • Amazon Web Services
  • American Express
  • ANX International
  • ANZ Banking Group
  • AozoraBank
  • Atos
  • Aviva
  • AXA Group
  • Bangkok Bank
  • Bank Bukopin
  • Bank Indonesia
  • Bank Islam Brunei Darussalam
  • Bank Negara Malaysia
  • Bank of New Zealand
  • Bank of the Philippines Islands
  • Bank Rakyat
  • BankMobile
  • Barclays
  • BehavioSec
  • BMW Financial Services
  • BNP Paribas
  • Bualuang Securities
  • Celent
  • CIMB
  • Citibank
  • CITIC Group
  • Credit Suisse
  • Customers Bank
  • Daimler South East Asia
  • DBS Bank
  • DD Die Denkfabrik
  • Deutsche Bank
  • Emerio
  • Evergrowing Bank
  • Facebook
  • First Gulf Bank
  • Fiserv
  • Forrester Research
  • Go Bear
  • Google
  • helloPay
  • Hong Kong Monetary Authority
  • HSBC
  • ICICI Bank
  • i-exceed technology solutions
  • Infosys
  • JP Morgan Asset Management
  • Kasikornbank
  • Liberty Mutual Insurance
  • MasterCard
  • Matchmove
  • Maybank
  • Mercedes Benz Financial Services
  • MetLife
  • Nordea Bank
  • Oliver Wyman Group
  • Palo IT Singapore
  • Pegasystems
  • RHB Bank
  • Salesforce
  • Siam Commercial Bank
  • Singapore FinTechConsortium
  • Standard Chartered Bank
  • StartupbootcampFinTech
  • Strands
  • ThanachartBank
  • UangTeman
  • UBS Wealth Management
  • United Overseas Bank
  • Vietnam International Bank
  • VP Bank
  • Webroot Software
  • Westpac Banking Corporation
  • YoloPay

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