This pioneering conference is a must-attend for anyone at the forefront of digital innovation initiatives and those looking to gain insight into the latest developments in banking and the impact of emerging technologies.
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Tuesday, 15th November 2016
The bank of the future: creating, building and maintaining a truly digital bank
- Mobile-first vs mobile-only: which will be the predominant business model of the future?
- Remote selling: will eIDAS pave the way for electronic contracts to become the norm?
- Laying the basis for digitisation and innovation: how is the role of IT directors evolving?
- In what ways does internal culture have to change to support a truly digital bank?
- How might regulation be both a friend and foe to digital innovation efforts?
- What opportunities does an increasingly digital economy and financial inclusion offer?
Branchless banking: engaging the digital generation
The banking market is seeing a steady emergence of digital-only competitors. Andrei Kozliar, from the branchless Touch Bank, will share his insight into branchless banking and engagement strategies and outline how technological innovations can help delight digital native customers.
- Understanding and evaluating the limitations of traditional contact centres
- Integrating face-to-face and digital: exploring customer expectations and reactions
- More than technology: training and engaging staff with new communication styles
Building relationships in the digital age
In this session delegates will have the opportunity to vote on the questions surrounding increasing automation of banking services and the value of physical contact. The panellists will offer their thoughts on the audience’s responses and reflect on the future direction of the industry. Issues to be discussed include:
- How limiting is customers’ lack of trust in digital channels and how can it be challenged?
- What will be the future of branches as physical touchpoints?
- How can the needs of branch-centric and totally digital customers be balanced?
- Can automation create value for customers or is it just a drive for increased efficiency?
- Will artificial intelligence and similar innovations replace face-to-face interactions?
- What are the best ways for increasing engagement and loyalty in digital native users?
From learning algorithms to AI: humanising the machine
In this session, delegates will listen to a number of short presentations from customer experience and data analytics experts, providing insight into customer-focused use cases and best practices for the latest innovations.
16.40 Machine learning: the next level of big data anlytics
Speaker: Jordi Nin Guerrero
16.50 Cognitive computing: improving customer interactions
Speaker to be confirmed
Anticipating the impact of emerging technologies and customer behaviours
In this session, two senior banking technology and customer experience experts will be interviewed by the chair on their views on innovation, emerging technologies, and customer adoption. Issues to be covered will include:
- What are the best strategies for spotting and evaluating future trends?
- Blockchain, IoT, and AI: what technologies hold the most potential for banking services?
- What are the best models for evaluating and anticipating customer behaviour?
- Trial and error: how can predications be optimised and the effects of failure minimised?
- Incumbent adaptation or Uber moments: who will lead digital innovation?
Further speakers to be confirmed
Wednesday, 16th November 2016
- From ideation to deployment: nurturing collaboration throughout product development
- Evaluating the scale, scope, and timeline of implementation strategies for new ideas
- Profitable partnerships: defining success metrics and demonstrating ROI
Profiting from open APIs in banking
With PSD2 mandating the opening up of banking APIs, new models for FinTech collaboration and open API banking have emerged. A leading innovator in the area, Stefan Weiss from Fidor Bank will introduce one such model and examine how banks can benefit from the new regulation.
This house believes start-up innovation is better than in-house R&D
In this session speakers will have seven minutes each outlining their arguments for or against the above motion followed by a discussion with the audience. At the end delegates will vote whether they agree or disagree with the motion or are unsure.
Proposing the motion: Speaker to be confirmed
Opposing the motion: Maurizio Poletto
- The bank in your palm: opportunities in mobile banking and geolocation
- The customers’ voice: strategies for uncovering the needs of end users
- Designing personalised engagement strategies without becoming intrusive
Enhancing the banking experience with personal financial management tools
Smart tools that analyse and manage customers’ accounts are an increasingly popular way of creating value for digital banking users. A senior representative from Fintonic will explore how PFM tools can increase customer satisfaction and deliver long-term benefits for both parties.
Value-added propositions: envisaging the future role of banks
During this section delegates will have the opportunity to discuss the questions below between themselves and post their conclusions on Twitter using #digibanking16. The panellists will then discuss the results.
- Value-added services: marketing gimmick or significant shift in core attitudes?
- Gamification, discount codes and vouchers: what are the best value-added offerings?
- How will increasing commoditisation impact the role of core banking services?
- How can retail banks better integrate themselves into their customers’ lives?
- How likely are lifestyle portals to become dominant and what will be the role of banks?
- To what extent should banks be approaching their customers through social media?
Further speaker to be confirmed
- Exploring blockchain use cases and best practices for retail banking
- Hype or hope: evaluating the shortcomings and potential of the technology
- Road ahead: what further developments are needed to unlock blockchain’s full potential?
- Fingerprints, retina, heartbeat, voice and face: exploring biometric identification
- National identity schemes: evaluating the realities and the benefits for banks
- Changing customer perceptions: exploring the barriers to mass adoption
- Exploring the potential future applications of IoT and beacon technology
- Understanding how the technological barriers and privacy concerns can be addressed
- What to expect next: how significant will the Internet of Things be for banking by 2025?
Speaker to be confirmed
The following companies attended in 2015:
- AIB Group
- Aktif Bank
- Alternatifbank AS
- Banca Comerciala Carpatica
- Banco Santander
- Bank Hapoalim
- Banka Kombëtare Tregtare
- BNP Paribas
- bpost bank
- Burgan Bank
- Capital Bank Kazakhstan
- Centre for European Policy Studies
- Cortal Consors
- Dubai Islamic Bank
- Emirates NBD
- Erste Bank
- Garanti Bank
- Hypo Alpe Adria Bank
- ICICI Bank UK
- ING Bank
- Ing Diba Bank
- Jyske Bank
- Komercni Bank
- Kotak Mahindra
- mBank S.A
- Nordea Bank
- OTP Bank
- Permanent TSB
- Piraeus Bank
- Raiffeisen Bank
- SNS Bank
- Tekstil Bank AS
- Turkiye Is Bankasi
- UniCredit Bulbank
- Yapi Kredi Bank
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