With high-level speakers from the top private banks and wealth management firms, The Future of Private Banking & Wealth Management is the leading strategic forum to discuss the key industry issues of today and tomorrow.
As client demands are changing companies must adapt in order to find routes to success in an increasingly complex and competitive environment. To achieve this, a greater understanding of different clients and their needs is required in order to deliver a valued service. Delegates came together in November to formulate strategies to respond to these challenges.
Why delegates attended?
What was discussed?
Wednesday, 4th November 2015
This is the beginning of the conference
Session One: A new dawn for private banking and wealth management?
Following the financial crisis, private banks and wealth managers are finally seeing light at the end of the tunnel, and a successful year seems likely to underpin growth in the future. Opening this summit, leaders from the industry will deliver a keynote speech concerning vital issues facing the industry. These will be followed by a discussion introducing the strategic implications of these changes and how they are encouraging new thinking, new business models, and attracting new clients.
Session Two: Demonstrating added value through exceptional client experience
11.35 Citi’s Project Sheen: using on-boarding to improve the customer journey
A revolution is underway at Citi, with innovate new approaches to client management, such as Project Sheen, radically changing the way technology is used. Onboarding has been targeted as a vital moment of interaction with clients, and Tim Tate will talk about how Sheen can improve the experience for clients, both at the start of a relationship and through providing usable data as the relationship develops.
Tim Tate, Global Head of Digital Strategy, Citi Private Bank
11.55 One step further: enhancing CaixaBank customer experience through technological innovation
CaixaBank’s The Wall has been developed with the aim of facilitating greater client engagement with the bank. The Wall allows financial advisors to interact with clients regardless of age or gender in a relaxed environment, similar to that which you would find on social media platforms such as Facebook. As a result, client engagement has dramatically increased. Here, Laura Comas will discuss the ongoing success of The Wall and CaixaBank’s innovative approaches to improving their customer’s online experiences.
Laura Comas, Business Development Director, Private & Premier Banking, CaixaBank
Session Three: Embracing digital strategies to stay relevant for all client segments
Credit Suisse: putting digital transformation at the heart of private banking
Digital engagement has been the great white whale of private banking in recent years. At Credit Suisse, Marco Abele has been leading one of the most ambitious digital strategies. Building from the ground up, Credit Suisse are putting digital transformation at the heart of their business and hope to use technology to improve services for clients old and new. Here, Marco will share some insight into their success.
Overcoming the barriers to digital leadership
Following on from the previous presentations, this section of the programme is designed to encourage honest debate among all attendees and to give delegates a chance to get to grips with the challenges presented by digital transformation. Delegates will have fifteen minutes to discuss key topics before each table is given the opportunity to ask one carefully crafted question to the expert panel. Topics include:
- How to obtain boardroom and client buy-in for digital transformation
- The challenges of integrating digital and face-to-face engagement
- Whether social media is more effective as a marketing channel or a client relationship tool
- How to encourage a culture of innovation within private banks and wealth managers
Session Four: Evolving business models for a changing market
SigFig: blending technology and expertise
SigFig is one of the most innovative players in global wealth management, with personal expertise blended with excellent technology to create the world’s leading robo-advice service. In this presentation Mike Sha will talk about how their digital and highly agile business model was designed to specifically target a new generation of clients.
To explore how business models are changing in the industry, industry leaders who have experienced the challenges and successes of implementing new business models will each deliver some remarks about their experience before being interviewed by an independent third party.
- How has consolidation changed the industry? Should we expect more to come?
- What does the future hold for boutique services?
- Will we see increasing specialisation as firms focus on servicing particular types of clients?
- Is operating at scale compatible with the requirement to respond effectively to innovation?
Interviewer: George King, Managing Director, Head of Portfolio Strategy, RBC Wealth Management
The future of private banking
Companies that attended in 2015:
- ABN AMRO
- AIB Group
- Arbuthnot Banking Group
- Arion Bank
- AXA Wealth
- Barclays Bank
- Barclays Wealth
- Baringa Partners
- Citi Private Bank
- Close Brothers Asset Management
- Coutts & Co
- Credit Suisse
- Edmond de Rothschild Asset Management
- EFG Asset Management
- Grant Thornton
- Heartwood Investment Management
- Herbert Smith Freehills
- HSBC Private Bank
- Irish Life Assurance
- Julius Baer Group
- Keefe Bruyette & Woods
- M&G Investments
- Nordea Bank
- Nykredit Group
- Pioneer Investments
- Rathbones Brothers
- RBC Wealth Management
- Rothschild Private Banking & Trust
- Royal Bank of Scotland
- Sand Aire Investment
- SEI Investments
- SG Hambros Bank
- Societe Generale
- Standard Bank
- St James's Place Wealth Management
- UBS Wealth Management
- Vestra Wealth
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