In its fifth year, Cards & Payments Innovation Europe brought together the major players from across the continent in order to debate the future of this rapidly evolving industry.
With customers expecting increasingly effortless payments, yet great divergences still existing across Europe, now is the time to look critically at where the sector is headed. The conference covered everything from mobile wallets to P2P and social payments, engagement and the in-store experience. With senior representatives from major banks, card schemes, merchant acquirers, payment processors in attendance, delegates gained an unrivalled level of insight into this progressive industry.
Why delegates attended in 2015:
Monday, 23rd November 2015
Session One: The future of payments: assessing opportunities and threats
Session Two: Customer-centric innovations making payments direct, social and safe
Offering security and speed to British customers at the check-out
Launching in autumn 2015, Zapp has partnered with major UK banks and high-street retailers to offer a tokenised and integrated payments solution. Innovatively, the solution allows users to see their bank balance at the point of sale, thereby integrating m-banking and payments. In this session, the rollout will be detailed and the impact on customers explained.
- The impact of non-traditional methods and new regulatory initiatives on payments
- Behavioural economics: what payment facilities do customers actually want?
- Regulatory regime change: innovation as a compliance issue
- The Platform Economy: what is it and why is it coming to financial services?
- Achieving maximum reach and conversion: designing with users and merchants in mind
Luxembourg’s established and extending payments solution
In Luxembourg, the Digicash app has been integrated by four prominent banks and downloaded by over 10% of the population. It allows for P2P payments and an in-store functionality using QR codes, beacons and NFC technology. In this session, the reasons for its success will be outlined and the importance of being all-encompassing detailed
Session Three: Maintaining engagement in the moments that matter
- How are user attitudes to payment methods changing and their demands evolving?
- What can be done to maximise the value added for the user?
- Recognising friction: what frustrates the user and how can it be overcome?
- How can banks enforce their central position in mobile payments?
- P2P experience in instant payments
- P2X as a roadmap for evolution within the ecosystem
Session Four: A spotlight on startups: an in-depth look at tomorrow’s major disruptors
In this session, four fintech startups working in payments will each pitch their company’s idea and explain why their innovation is essential. Following this, a panel discussion will evaluate the impact that these startups could have on the payments ecosystem
Tuesday, 24th November 2015
Digitising the in-store experience: the appeal for both retailers and customers
Session Five: Digital wallets: an inevitable and dramatic shift in payments?
On the one hand banks consider payments a commodity service with no possibilities to distinguish themselves from their competitors. On the other hand we see new players (Apple, Facebook, Google, Fintech…) entering the payments space. This might seem rather strange! Why do new international players enter such a market? Tom Lambrecht, Business Development Manager at Sopra Banking Software will explain the hidden agenda behind the battle over the payments space.
There is now a lot happening in an area once well-known to banks: the payments landscape. New competitors are changing the game. In this presentation, Arlette Broex will explore what banks should do to maintain the relationship with the customer and play an important role in the revolution of retail.
Mobile Voting and Panel Discussion
Major breakthroughs are taking place in mobile payments. In the last few months Apple Pay has gone live with more than 500 banks and Samsung Pay and Android Pay have gained traction, but mobile carriers are losing ground and banks are indecisive about whether to partner or pursue independent HCE/cloud-based solutions. This session will explore recent developments, asking what role banks can play in the new value chain, what the best routes to achieving reach/relevance are, and how a futureproof strategy can be ensured.
Session Six: Ensuring a secure and trusted payments infrastructure
- What new vulnerabilities are emerging technologies and trends creating?
- Wrestling with an agile enemy: how can we get ahead of the fraudsters?
- Fostering international collaboration to tackle cybercrime
25 years of secure, easy, trusted payments via card or app… on route to the wallet
In this session, Kris de Ryck will detail how the company has built user trust over 25 years. He will also explore why users continue to trust its ever-evolving services, focusing on innovation and future challenges in card and mobile payment standards in the Belgian market.
Session Seven: Blockchain and the future of payments
Panel Discussion and Questions
- Is the blockchain really a more important innovation than Bitcoin?
- Why would the decentralised nature of blockchain speed up transactions?
- Networks of trust: how could the blockchain force out established players?
- How can retail banks adopt blockchain technology to offer new services?
- Would the adoption of blockchain technology lead to a more open ecosystem?
- The regulatory question: how will governments try to intervene?
- Could cybercriminals exploit the blockchain?
- Will other emerging technologies supersede blockchain before it becomes mainstream?
The evolution of mobile commerce: an introduction to Samsung Pay
Companies that attended include:
- ABN AMRO
- Barclays Bank
- Burgan Bank
- CashorCard POS
- Chess iX
- Currence Ideal
- Deutsche Bank
- Discover Financial Services
- Erste Bank
- ING Bank
- International Card Services
- Intesa Sanpaolo
- Israel Credit Cards
- KBC Group
- LHV Pank
- MBNA Europe Bank
- QIWI Bank
- Rabobank Group
- Raphaels Bank
- Saudi Arabian Monetary Agency
- Sopra Group
- Wincor Nixdorf
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