20:20 Customer Experience Summit
Jul 04-05 2017

20:20 Customer Experience Summit

etc.venues St Paul's, London

250+ Senior Attendees, 30+ Hand-picked Speakers, 14 Focused Sessions, 6 Interactive roundtables



The 3rd annual 20:20 Customer Experience Summit brought together 250+ global customer experience leaders and innovators to share insights and ideas to inspire your CX transformation.

Over two days, delegates heard from thought leaders representing traditional players and new disruptors on key developments in the field, and what they view as the future of CX strategy. Presented with the opportunity to learn from expert speakers and fellow customer experience professionals, they took away fresh ideas on how to become a successful CX leaders.

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Highlights in 2016

  • Heard from the experts on how to ensure customer centricity remains at the heart of company strategy
  • Took part in discussions on how best to demonstrate return on investment
  • Explored the possibilities of personalisation
  • Discovered the best ways to maintain channel development as technology advances
  • Learned about developing emotional connections with your customers through surprise and delight
  • Discussed the most innovative developments in customer experience, including disruption, predicting the next big thing and real-time monitoring and decisioning

Our 2016 Speakers

View all speakers »

It was more than just a conference

Customer Experience Summit - Breakfast Roundtables, P2P Meetings, Breakout sessions, Evening Reception


Who attends?

20:20 Customer Experience Summit is regularly attended by 250+ senior CX professionals from across a huge variety of industries including retail, transport, financial services, media, telecoms, utilities and many more. Companies that have previously attended include:

  • 3 UK
  • Adrian Swinscoe
  • Allianz Group
  • Argos
  • Asda Group
  • AT Kearney
  • Atom Bank
  • Banco Santander
  • Bank of Cyprus UK Limited
  • Bank of Ireland
  • Barclays Bank
  • Bawag PSK
  • Best Western Hotels
  • Bouvet
  • British Gas
  • BT
  • Budapest Gas Works Company
  • BUPA
  • Business Stream
  • CaixaBank
  • Carrot Insurance
  • Chiltern Railways
  • Cisco Systems
  • Citipost
  • citizenM hotels
  • CivilisedBank
  • Clarabridge
  • Coca Cola
  • Colmar Brunton
  • Comotion
  • Correos y Telegrafos
  • Coventry Building Society
  • Customer Buyology
  • Dilax
  • Direct Line Group
  • Direct Marketing Association
  • Doddle
  • Dublin Airport Authority
  • EDP Europe
  • Electricity North West
  • Equiniti
  • Erste Bank
  • First Group
  • GB Energy Supply
  • Geberit
  • Go Ahead Group
  • Google
  • Green Man Gaming
  • Greggs
  • GTR
  • Heathrow
  • HelloFresh
  • Hilton
  • Hiscox
  • House of Fraser
  • HSBC Bank
  • INDEVCO
  • InMoment
  • Investec
  • Investec Asset Management
  • John Lewis Partnership
  • Kofax
  • Lexmark International
  • LV=
  • Mando Group
  • Marks & Spencer
  • Matalan
  • Medallia
  • Mondo Bank
  • MotoNovo Finance
  • National Grid
  • New Look Group
  • Nisbets
  • Nissan Motors
  • Nordea Bank
  • Northumbrian Water
  • Ofgem
  • Permanent TSB
  • Phoenix Group
  • Pins
  • Post Office
  • Rabobank Group
  • RBS Cards
  • Renault
  • RWE npower
  • Sainsbury's
  • Santander
  • Scottish Water
  • Screwfix Direct
  • Shell
  • Southeastern
  • SpareBank 1 Forsikring
  • Startupbootcamp FinTech
  • STRATE
  • Synectics Solutions
  • The Caravan Club
  • The Co-operative Bank
  • The Co-operative Insurance
  • The Observer Effect
  • Transport for London
  • UK Power Networks
  • Vizolution
  • VocaLink
  • Vodafone Group

Register

0%
Save 15%
- +
£795.00 + VAT
- +
£1,295.00 + VAT
Discount
-£315.00
VAT
£150.00
TOTAL
£1250.00


Venue Details

etc.venues St Paul's, London
200 Aldersgate, London, EC1A 4HD

Venue Website »

Keep Updated





The 20:20 Customer Experience Network is a cutting edge hub that brings together customer experience professionals to gain insights and share opinions. Sign up for free to:  

  • Access exclusive videos, expert blogs, articles, speaker presentations & much more
  • Participate in polls, debates and conversation
  • Connect with your industry peers around the globe

 


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