20:20 Customer Experience: Financial Services
Mar 29 2017

20:20 Customer Experience: Financial Services

Radisson Blu Portman, London

20:20 Customer Experience: Financial Services is the premier customer experience conference that brings together over 150 professionals from banking, insurance, life assurance and more.

Innovative, forward-thinking and futuristic: this event focuses on the cutting-edge of customer experience, from the Internet of Things to AI. Innovation and CX leaders at incumbents and C-level representatives from challengers will deliver insight into these revolutionary topics, as well as fundamental issues such as omnichannel and personalisation. With new interactive formats – including our new Hackathon60 – join us to be a part of the movement guiding future customer experience excellence.


Gain insight from the challengers and incumbents breaking the mould as they look to the future in our Leaders’ Forum



Hear from innovation leaders as they delve into the hot topics at the cutting edge of customer experience



Make the most of interactive formats, including our Hackathon60, to shape the conversation and take away unparalleled insights



Discover how ground-breaking technologies, from AI to IoT, are poised to be the next frontier in customer experience



Join 150+ senior professionals leading the customer experience movement and capitalise on our extensive networking opportunities


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2016 Speakers

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Why delegates attended this year:

  • Gained a board-level perspective from customer experience leaders
  • Explored how insight and analytics can be exploited to improve the customer journey
  • Discussed the obstacles and opportunities in building a true omnichannel service
  • Gained insights into how you can orient your operations and processes around the customer’s demands.
  • Discussed how to improve loyalty through customer feedback and engagement
  • Learnt how advancing technology and new challengers will transform customer expectations
  • Took advantage of unparalleled networking opportunities with fellow professionals from across the financial services sector.

Who attends?

Companies that attended last year included:

  • 1st Central
  • Adrian Swinscoe
  • Ageas
  • AIB Group
  • Al Rayan Bank PLC
  • Allianz Group
  • Aviva
  • AXA Group
  • Bactest
  • Barclays Group
  • BGL Group
  • BookingBug
  • Bright Grey
  • BrightCultures
  • Caja Laboral Euskadiko Kutxa
  • Campaign for Community Banking
  • Canada Life
  • Capital Chase
  • Close Brothers Group
  • Confirmit
  • ContactPartners
  • Customer Buyology
  • Deloitte
  • EDM
  • Euroclear
  • Fintech Finance
  • Henley Business School
  • Hiscox
  • Hood Group
  • Interactive Intelligence
  • Investec
  • iRise
  • John Lewis Insurance
  • Just Retirement
  • K2
  • KBC Group
  • KNIF Insurance
  • Lithium
  • Lloyds Banking Group
  • LV=
  • M&G Investments
  • MatsSoft
  • Maze & Partners
  • MetLife
  • Metro Bank
  • National Savings & Investments
  • Network Research
  • Nordea
  • Open Text
  • ORC International
  • PA Consulting Group
  • Partnership
  • Personetics Technologies
  • Phoenix Group
  • Pierre Audoin Consultants
  • Principality Building Society
  • Prudential
  • Qubit
  • QuestBack
  • RaboDirect
  • RBS Cards
  • Retail Banking Research
  • Royal Bank of Scotland
  • Royal London Group
  • RSA Group
  • Saga Group
  • Santander
  • SAS
  • Sberbank
  • SEB Group
  • Serco Group
  • Sopra Group
  • Standard Life Group
  • Swiss Post
  • Target Group
  • Tesco Bank
  • Tesco Underwriting
  • Towry
  • Turn2Us
  • UniCredit Group
  • University of Nottingham
  • Verisec
  • West Bromwich Building Society

Last year's attendee breakdown


Save 15%
Group bookings of 3 or more people will receive an automatic 15% discount. Prices listed exclude VAT.
- +
£795.00 + VAT
- +
£595.00 + VAT

*This rate is only available to financial institutions, including banks and insurers. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for thisrate. The price remains at the discretion of the conference producers, whose decision is final.

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