The European Insurance Fraud Summit provides the perfect platform to gain a pan-European perspective on the latest developments in detection and prevention from leading insurers. Join us in November to discuss new tactics deployed by fraudsters and share best practice in the fight against insurance fraud.
Offering a packed agenda, this event will help to refine your organisation’s counter-fraud strategy through practical case studies and presentations from industry experts. Get involved with the dialogue by taking part in interactive sessions such as mobile voting, tweet-based panel discussions and champagne roundtables.
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Highlights for 2016
Monday, 14th November 2016
Prioritising fraud detection and prevention in a modern insurer
Session One: The digital insurer – offering fraudsters a free pass?
- To what extent have online channels introduced new opportunities for fraudsters?
- On the move: how worried should insurers be about mobile fraud?
- Does the consumer’s ability to hide behind a digital façade increase opportunistic fraud?
- How has digitisation made it easier for organised fraudsters to evade detection?
- Grasping the value of insurance data: why is this valuable commodity at risk?
- The dangers of the dark web: a marketplace for stolen identities
- What measures should insurers take to protect their data from attack?
Seamless online journeys: a stress-free route to fraud?
- To what extent are counter-fraud measures considered when designing digital strategies?
- Fast and frictionless customer journeys: where are the main touch points for fraud?
- Will fear of losing competitive advantage mean that a certain level of fraud is tolerated?
- Getting the balance right: safeguards that don’t make the honest feel criminalised
- What role can analytics play in enabling more targeted fraud checks?
- How will SIUs have to adapt to cope with new threats in the digital age of insurance?
Session Two: Fighting back: using digital strategies to combat fraud
- Forcing login via social media: a strategy for verifying genuine customers
- Which demographics best suit this approach?
- What ancillary benefits can taking a more social approach bring?
- How is telematics data and in-car technology being used to disprove fraudulent claims?
- To what extent can ‘smart’ devices leave criminals looking stupid?
- Deterrent, threat or opportunity? How do fraudsters perceive the Internet of Things?
- A target for tampering: how at risk from cyber-attack are internet-enabled devices?
In this presentation, the Chief Executive Officer of Everledger will explain how blockchain technology facilitates the creation of unchangeable records of diamond ownership, authenticity and provenance. The Everledger distributed ledger contains the details of almost one million diamonds, thus protecting insurance companies from fraudulent claims for bogus jewels. The same technology could be used to digitise other assets and help end inflated and fraudulent claims.
Session Three: Attacking application fraud
- How can insurance forms be designed to ‘nudge’ consumers to tell the truth?
- What impact do honesty declarations have on consumers' propensity to lie?
- Beyond applications: how else can behavioural insights encourage honest interactions?
- How effective are predictive analytics at anticipating fraud?
- What are the most common ‘red flags’ for fraud on applications?
- Acting on outputs: how should analytic data influence the focus of SIU investigations?
Speaker to be confirmed
Session Four: Organisational transformation in the fight against fraud
- All in this together: cultivating an ethos of responsibility across the organisation
- Strategies for success: from raising staff awareness to supporting whistle-blowers
- Establishing effective mechanisms for fraud detection and prevention
- Greed or need? What drives some employees to commit fraud?
- Is it just as important to ‘Know Your Employee’ as it is to ‘Know Your Customer’?
- Assessing the risk: the importance of reviewing anti-fraud processes
Fraud is fast, flexible and innovative: Is this true of your SIU?
At their tables, delegates will discuss different strategies for running the most effective SIU possible. There will be twenty minutes for sharing ideas over drinks before nominated representatives from each table share their groups’ ideas with the panel for comment.
Example questions include:
- What are the main barriers to building a dynamic team and how can these be overcome?
- Is there a danger that face-to-face skills will be side-lined in favour of digital abilities?
- How can a culture of innovation be fostered without letting standards slip?
Further speakers to be confirmed
Tuesday, 15th November 2016
Connected crimes: placing insurance fraud in a wider criminal context
Session Five: Data sharing – the key to tackling fraud
Sharing best practice: national approaches to sharing data
In this session, delegates will use their mobile phones to vote on a series of questions concerning the current state of data sharing, how it could be made more effective, the potential barriers to overcome and the benefits of doing so. Panellists will discuss the results as they appear. Example questions include:
- How great a barrier do data protection laws pose to fraud data sharing in your country?
- What mechanisms best allow the sharing of data whilst protecting privacy?
- By what strategies could data sharing be made more effective?
- What are the biggest barriers to greater data sharing?
Sharing data internationally: improbable or impossible?
- Thinking internationally: what is the current data sharing landscape?
- What are the greatest challenges inherent in increasing cross-border sharing?
- General Data Protection Regulation: is it a cause for concern?
- What are the next steps to wider data sharing and how can the industry take them?
Further speaker to be confirmed
Session Six: Focus on cross-border fraud
- What types of cross-border fraud are most prevalent?
- What new trends are emerging?
- How successful have collaborative initiatives been in tackling cross-border fraud?
- Are fraud departments doomed to fail without cross-border data sharing?
Collaborating to address cross-border fraud
In this session, delegates have the opportunity to tweet comments and questions to the panel for discussion. Example questions include:
- Is the most important first step to ending cross-border fraud the creation of fraud registers in all EU countries?
- What lessons can be learnt from the Green Card system with regard to collaboration?
- Which countries have successfully worked together to crack down on organised fraud rings?
- What role does globalisation play in facilitating cross-border fraud?
- How will the new data protection regulation impact insurers?
- What can be done to open up communication channels between insurers across different countries?
Lessons from fraud in online gaming
Speaker to be confirmed
Session Seven: Changing society’s attitudes towards insurance fraud
- Why isn’t insurance fraud a priority for European governments?
- How can insurers lobby for reform more effectively?
- What role should national associations of insurers play in supporting insurers?
Communicating the consequences of fraud
Further details to be confirmed.
The European Insurance Fraud Summit regularly attracts 100+ senior attendees from the leading insurance companies from across Europe. Companies that attended in 2015 include:
- Allianz Group
- Assurant Solutions
- AXA Group
- BAE Systems Detica
- City of London Police Force
- Covéa Insurance
- Delta Lloyd Group
- Diligence International Group
- Generali Group
- Gen Re
- Gjensidige Forsikring
- Inform GmbH
- ING Insurance
- Insurance Guarantee Fund, Poland
- ISO Verisk Analytics
- Law Commission
- Munich Re
- Rabobank Group
- Royal Institute for International Relations
- RSA Group
- Slovenian Insurance Association
- Synectics Solutions
- Van Ameyde
- VU University Amsterdam
- Zurich Global Corporate
- Zurich Insurance Group
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*This rate is available for insurance companies, brokers, underwriters, managing agents and aggregators only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this rate. The price remains at the discretion of the conference producer, whose decision is final.
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