The European Insurance Fraud Summit
Nov 14-15 2016

The European Insurance Fraud Summit

Sharing the latest counter-fraud innovations from across Europe

NH Collection Grand Hotel Krasnapolsky, Amsterdam

Event Documentation

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The European Insurance Fraud Summit provided the perfect platform to gain a pan-European perspective on the latest developments in detection and prevention from leading insurers. We discussed new tactics deployed by fraudsters and shared best practice in the fight against insurance fraud.

The European Insurance Fraud Summit helped to refine your organisation’s counter-fraud strategy through practical case studies and presentations from industry experts. The event featured interactive sessions such as mobile voting, tweet-based panel discussions and champagne roundtables.

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Highlights of 2016

  • Benefited from a board-level view with the Chief Executive Officer of Folksam
  • Discussed insurer’s online vulnerabilities and discovered how to protect your organisation from digital threats
  • Got up to date with new developments in data analytics to combat fraud at all stages in the insurance cycle
  • Explored the latest innovations in detection through telematics and blockchain technology
  • Networking with 100+ senior insurance professionals from across Europe

By the end of this event our attendees were able to outline the latest developments in fraud detection and prevention and summarise how their organisation can improve their counter-fraud strategy.

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Our 2016 Speakers

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Key topics from the following countries



2016 Programme

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Monday, 14th November 2016

09:30
Welcome address by Matthew Edwards, Head of Production, Marketforce
09:35
Chair’s opening remarks
David Hertzell

Chairman of the Insurance Fraud Taskforce

British Government Insurance Fraud Taskforce

09:40
Keynote Address

Prioritising fraud detection and prevention in a modern insurer

Jens Henriksson

President and Chief Executive Officer

Folksam

10:00
Questions

Session One: The digital insurer – offering fraudsters a free pass?

10:05
Cyber hackers want your customer data
  • Grasping the value of insurance data: why is this valuable commodity at risk?
  • The dangers of the dark web: a marketplace for stolen identities 
  • What measures should insurers take to protect their data from attack?
Tom Engly

Chief Security Officer

Tryg

10:25
Fraud Prevention: a key driver of profitability
  • The impact of fraud prevention on profitability in the digital age
  • Determining the effectiveness and efficiency of fraud prevention at the claims stage
  • Delivering a step-change in underwriting profitability through real-time fraud analytics
  • Case studies showing the impact of fraud prevention using digital assets to best effect
Aleksandar Vidovic

CEO

Salviol Global Analytics

11:05
Panel Discussion

Seamless online journeys: a stress-free route to fraud?

  • To what extent are counter-fraud measures considered when designing digital strategies?
  • Fast and frictionless customer journeys: where are the main touch points for fraud?
  • Will fear of losing competitive advantage mean that a certain level of fraud is tolerated?
  • Getting the balance right: safeguards that don’t make the honest feel criminalised
  • What role can analytics play in enabling more targeted fraud checks?
  • How will SIUs have to adapt to cope with new threats in the digital age of insurance?
Luis Charlo

Regional Director of Operations, EMEA

Mapfre

Aleksandar Vidovic

CEO

Salviol Global Analytics

11:40
Refreshments

Session Two: Fighting back: using digital strategies to combat fraud

12:10
Utilising the Internet of Things to catch out crooks
  • How is telematics data and in-car technology being used to disprove fraudulent claims?
  • To what extent can ‘smart’ devices leave criminals looking stupid?
  • Deterrent, threat or opportunity? How do fraudsters perceive the Internet of Things?
  • A target for tampering: how at risk from cyber-attack are internet-enabled devices?
Paola Scarabotto

Head of Business Intelligence and Product Engineering

Groupama

12:30
Questions
12:35
Peer to Peer Discussion

Exploring online technologies as tools to fight fraud

Digital technologies offer numerous opportunities to prevent fraud, in this session delegates will have the opportunity to discuss amongst themselves for 10 minutes the efficacy of these technologies against fraud and how they might be incorporated into existing fraud strategies. Each table should elect a representative to feedback the group’s conclusion to the chair during the final 10 minutes.  

  • Which online technologies have the most potential for fighting fraud? 
  • Is social media an effective weapon against fraud, or does it only offer diminishing returns?
  • How ready are insurers to harness the power of Internet of Things to catch fraudsters?
  • A double-edged sword: are insurers taking the threat from digital technologies seriously?
  • How can digital channels be used to sway public opinion on fraud? 
13:05
Lunch

Session Three: Attacking application fraud

14:05
A nudge towards the truth: applying behavioural insights to encourage honesty
  • How can insurance forms be designed to ‘nudge’ consumers to tell the truth? 
  • What impact do honesty declarations have on consumers' propensity to lie?
  • Beyond applications: how else can behavioural insights encourage honest interactions?
Joanne Reinhard

Senior Advisor

Behavioural Insights Team

14:25
Exploring emerging global trends in general insurance fraud and digital transformation

In this presentation leading insurance technology firm FRISS will share the key findings from its Insurance Fraud & Digital Transformation Survey, which incorporates the views of over 150 insurance companies from 25+ countries. Marc Mulder will examine the industry’s approach to fraud challenges and explore opportunities new technologies hold for insurers.

Marc Mulder

Chief Commercial Officer

FRISS

14:45
Identifying application fraud: exploring best practice
  • What are the most common ‘red flags’ for fraud on applications?
  • How effective are predictive analytics at anticipating fraud?
  • Acting on outputs: how should analytic data influence the focus of SIU investigations?
Adele Sumner

Head of Fraud Intelligence and Strategic Development

RSA Group

15:05
Questions
15:15
Refreshments

Session Four: Organisational transformation in the fight against fraud

15:45
Addressing the enemy within: a chief risk officer’s perspective on internal fraud
  • Greed or need? What drives some employees to commit fraud?
  • Is it just as important to ‘Know Your Employee’ as it is to ‘Know Your Customer’?
  • Assessing the risk: the importance of reviewing anti-fraud processes
Robert Pusz

Chief Risk Officer

Aegon Polska

16:05
Challenges facing insurance fraud investigators
  • Identifying the challenges and barriers facing insurance fraud investigators from in-depth research 
  • Analysis of insurers and agencies current preventative strategies   
  • Are your counter fraud strategies in alignment with these current challenges, or are you vulnerable?  
Dr Michael Skiba

Lead Faculty, Criminal Justice & Fraud Management Program

Colorado State University

16:25
Questions
16:35
Champagne Roundtables

Fraud is fast, flexible and innovative: Is this true of your SIU?
At their tables, delegates will discuss different strategies for running the most effective SIU possible. There will be twenty minutes for sharing ideas over drinks before nominated representatives from each table share their groups’ ideas with the panel for comment.
Example questions include:

  • What are the main barriers to building a dynamic team and how can these be overcome? 
  • Is there a danger that face-to-face skills will be side-lined in favour of digital abilities?
  • How can a culture of innovation be fostered without letting standards slip?

Further speakers to be confirmed

Davy de Grave

Special Investigations Unit

AIG

Viktorija Katilienė

Head of Claims Process and Control Management Division

Lietuvos Draudimas

17:05
Chair’s closing remarks
David Hertzell

Chairman of the Insurance Fraud Taskforce

British Government Insurance Fraud Taskforce

17:10
End of day one and drinks reception

Tuesday, 15th November 2016

09:30
Chair’s opening remarks
John Beadle

Head of Counter Fraud and Financial Crime

RSA Group

09:35
Keynote Address

Connected crimes: placing insurance fraud in a wider criminal context

Geert Delrue

AML/CFT Expert - Detective Commissioner

Law Enforcement

09:55
Questions

Session Five: Data sharing – the key to tackling fraud

10:00
Panel Discussion

Sharing best practice: national approaches to sharing data  

  • How great a barrier do data protection laws pose to fraud data sharing in your country?
  • What mechanisms best allow the sharing of data whilst protecting privacy?
  • By what strategies could data sharing be made more effective?
  • What are the biggest barriers to greater data sharing?

 

Axel Boucher

Head of Underwriting Anti-Fraud

Allianz

Adele Sumner

Head of Fraud Intelligence and Strategic Development

RSA Group

Paola Scarabotto

Head of Business Intelligence and Product Engineering

Groupama

10:45
Fireside Chat

Sharing data internationally: improbable or impossible?

  • Thinking internationally: what is the current data sharing landscape? 
  • What are the greatest challenges inherent in increasing cross-border sharing?
  • General Data Protection Regulation: is it a cause for concern?
  • What are the next steps to wider data sharing and how can the industry take them?
Viktorija Katilienė

Head of Claims Process and Control Management Division

Lietuvos Draudimas

Jelle Smits

Claims Manager

Dutch Motor Insurance Bureau & Dutch Motor Guarantee Fund

11:25
Refreshments

Session Six: Focus on cross-border fraud

12:00
Peer to Peer Panel Discussion

Fraud without boundaries: the European problem 

Cross-border fraud continues to grow despite collaborative industry efforts to stop it, in this session delegates will have the opportunity to discuss for 10 minutes how cross-border fraud manifests in their country and the best strategies to combat it. Each table should elect a representative to feedback the group’s conclusion to the chair during the remaining 10 minutes of the session. 

 

  • What types of cross-border fraud are most prevalent in your country?
  • What new trends in cross-border fraud are emerging?
  • How successful have collaborative initiatives been in tackling cross-border fraud?
  • Are fraud departments doomed to fail without cross-border data sharing?
12:20
Tweet Wall Panel Discussion

Collaborating to address cross-border fraud
In this session, delegates have the opportunity to tweet comments and questions to the panel for discussion. Example questions include:

  • Is the most important first step to ending cross-border fraud the creation of fraud registers in all EU countries?
  • What lessons can be learnt from the Green Card system with regard to collaboration?
  • Which countries have successfully worked together to crack down on organised fraud rings?
  • What role does globalisation play in facilitating cross-border fraud?
  • How will the new data protection regulation impact insurers?
  • What can be done to open up communication channels between insurers across different countries?
Jelle Smits

Claims Manager

Dutch Motor Insurance Bureau & Dutch Motor Guarantee Fund

Roland Woerner

Senior Consultant

WoernerConsult

13:00
Lunch

Session Seven: Changing society’s attitudes towards insurance fraud

14:05
Moving insurance fraud up the political agenda
  • Why isn’t insurance fraud a priority for European governments?
  • How can insurers lobby for reform more effectively?
  • What role should national associations of insurers play in supporting insurers?
Zekeriya Tavlaşoğlu

Fraud & Risk Monitoring Manager

Insurance Information & Monitoring Centre, Turkey

14:25
Consumer fraud: changing legal landscape and the impact on disputes
  • Recent changes to the law on fraud and implications for insurers
  • Consumer expectations around insurance claims: minimising the risk of disputes
  • Best practice for dealing with complaints concerning fraud 
Melissa Collett

Consultant, Formerly Senior Ombudsman at Financial Ombudsman Service

Ministry of Justice

14:50
Questions
14:55
Chair’s closing remarks
John Beadle

Head of Counter Fraud and Financial Crime

RSA Group

15:00
End of conference

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Who attends?

The European Insurance Fraud Summit regularly attracts 100+ senior attendees from the leading insurance companies from across Europe. Companies confirmed for 2016 included:

  • Allianz Group  
  • Tryg  
  • AIG  
  • Zurich Insurance Group  
  • Folksam Group  
  • AXA Group  
  • Gjensidige Forsikring  
  • Groupama  
  • Lietuvos Draudimas  
  • AEGON  
  • RSA Group  
  • MAPFRE  
  • Delta Lloyd Group         
  • If P&C Insurance  
  • Generali Group  
  • Uniqa  
  • Greenval Insurance Company  
  • DAS Group  
  • Aviva
  •  Insurethebox  
  • Sompo Japan Insurance  
  • Moderna Försäkringar

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Gold Sponsor

Salviol Global Analytics

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Venue Details

NH Collection Grand Hotel Krasnapolsky, Amsterdam
Dam, 9 1012 JS Amsterdam Netherlands

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