The European Insurance Fraud Summit
Nov 14-15 2016

The European Insurance Fraud Summit

Sharing the latest counter-fraud innovations from across Europe

NH Collection Grand Hotel Krasnapolsky, Amsterdam

The European Insurance Fraud Summit provides the perfect platform to gain a pan-European perspective on the latest developments in detection and prevention from leading insurers. Join us in November to discuss new tactics deployed by fraudsters and share best practice in the fight against insurance fraud.

Offering a packed agenda, this event will help to refine your organisation’s counter-fraud strategy through practical case studies and presentations from industry experts. Get involved with the dialogue by taking part in interactive sessions such as mobile voting, tweet-based panel discussions and champagne roundtables.

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Highlights for 2016

  • Benefit from a board-level view with the Chief Executive Officer of Folksam
  • Discuss insurer’s online vulnerabilities and discover how to protect your organisation from digital threats
  • Get up to date with new developments in data analytics to combat fraud at all stages in the insurance cycle
  • Explore the latest innovations in detection through telematics and blockchain technology
  • Network with 100+ senior insurance professionals from across Europe
     

Speakers

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Key topics from the following countries

Key topics by European country


Programme

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Monday, 14th November 2016

09:00
Welcome address by Juliet Knight, Director, Marketforce
09:05
Chair’s opening remarks
09:10
Keynote Address

Prioritising fraud detection and prevention in a modern insurer

Jens Henriksson

President and Chief Executive Officer

Folksam

09:30
Questions

Session One: The digital insurer – offering fraudsters a free pass?

09:35
Understanding new vulnerabilities in the digital age
  • To what extent have online channels introduced new opportunities for fraudsters? 
  • On the move: how worried should insurers be about mobile fraud?
  • Does the consumer’s ability to hide behind a digital façade increase opportunistic fraud?
  • How has digitisation made it easier for organised fraudsters to evade detection?
Riccardo Gili

Head of Anti-Fraud, International Claims Officer and Claims Digital Transformation Leader

AXA Group

09:55
Cyber hackers want your customer data
  • Grasping the value of insurance data: why is this valuable commodity at risk?
  • The dangers of the dark web: a marketplace for stolen identities 
  • What measures should insurers take to protect their data from attack?
Tom Engly

Chief Security Officer

Tryg

10:15
Advisory session
10:35
Panel Discussion

Seamless online journeys: a stress-free route to fraud?

  • To what extent are counter-fraud measures considered when designing digital strategies?
  • Fast and frictionless customer journeys: where are the main touch points for fraud?
  • Will fear of losing competitive advantage mean that a certain level of fraud is tolerated?
  • Getting the balance right: safeguards that don’t make the honest feel criminalised
  • What role can analytics play in enabling more targeted fraud checks?
  • How will SIUs have to adapt to cope with new threats in the digital age of insurance?
Riccardo Gili

Head of Anti-Fraud, International Claims Officer and Claims Digital Transformation Leader

AXA Group

Iain Harper

Digital Director

ZugarZnap

Luis Charlo

Regional Director of Operations, EMEA

Mapfre

11:10
Refreshments

Session Two: Fighting back: using digital strategies to combat fraud

11:40
Distinguishing friend from fraudster: spotlight on social media
  • Forcing login via social media: a strategy for verifying genuine customers
  • Which demographics best suit this approach? 
  • What ancillary benefits can taking a more social approach bring?
Iain Harper

Digital Director

ZugarZnap

12:00
Utilising the Internet of Things to catch out crooks
  • How is telematics data and in-car technology being used to disprove fraudulent claims?
  • To what extent can ‘smart’ devices leave criminals looking stupid?
  • Deterrent, threat or opportunity? How do fraudsters perceive the Internet of Things?
  • A target for tampering: how at risk from cyber-attack are internet-enabled devices?
Paola Scarabotto

Head of Business Intelligence and Product Engineering

Groupama

12:20
Advisory session
12:40
Case Study: Everledger - the diamond standard in fraud detection

In this presentation, the Chief Executive Officer of Everledger will explain how blockchain technology facilitates the creation of unchangeable records of diamond ownership, authenticity and provenance. The Everledger distributed ledger contains the details of almost one million diamonds, thus protecting insurance companies from fraudulent claims for bogus jewels. The same technology could be used to digitise other assets and help end inflated and fraudulent claims.

Leanne Kemp

Chief Executive Officer

Everledger

13:00
Questions
13:10
Lunch

Session Three: Attacking application fraud

14:25
A nudge towards the truth: applying behavioural insights to encourage honesty
  • How can insurance forms be designed to ‘nudge’ consumers to tell the truth? 
  • What impact do honesty declarations have on consumers' propensity to lie?
  • Beyond applications: how else can behavioural insights encourage honest interactions?
Joanne Reinhard

Senior Advisor

Behavioural Insights Team

14:45
Advisory session
15:05
Data analytics as a tool for identifying application fraud
  • How effective are predictive analytics at anticipating fraud?
  • What are the most common ‘red flags’ for fraud on applications?
  • Acting on outputs: how should analytic data influence the focus of SIU investigations?

Speaker to be confirmed 

15:25
Questions
15:35
Refreshments

Session Four: Organisational transformation in the fight against fraud

16:05
Building a fraud-conscious culture
  • All in this together: cultivating an ethos of responsibility across the organisation
  • Strategies for success: from raising staff awareness to supporting whistle-blowers
  • Establishing effective mechanisms for fraud detection and prevention
David Snow

Head of Fraud and Special Investigations, Ireland

Zurich

16:25
Advisory session
16:45
Addressing the enemy within: a chief risk officer’s perspective on internal fraud
  • Greed or need? What drives some employees to commit fraud?
  • Is it just as important to ‘Know Your Employee’ as it is to ‘Know Your Customer’?
  • Assessing the risk: the importance of reviewing anti-fraud processes
Robert Pusz

Chief Risk Officer

Aegon Polska

17:05
Questions
17:10
Champagne Roundtables

Fraud is fast, flexible and innovative: Is this true of your SIU?
At their tables, delegates will discuss different strategies for running the most effective SIU possible. There will be twenty minutes for sharing ideas over drinks before nominated representatives from each table share their groups’ ideas with the panel for comment.
Example questions include:

  • What are the main barriers to building a dynamic team and how can these be overcome? 
  • Is there a danger that face-to-face skills will be side-lined in favour of digital abilities?
  • How can a culture of innovation be fostered without letting standards slip?

Further speakers to be confirmed

David Snow

Head of Fraud and Special Investigations, Ireland

Zurich

Vera Sønsthagen

Head of SIU, Norway

Gjensidige

Davy de Grave

Special Investigations Unit

AIG

17:45
Chair’s closing remarks
17:50
End of day one and drinks reception

Tuesday, 15th November 2016

09:15
Chair’s opening remarks
09:20
Keynote Address

Connected crimes: placing insurance fraud in a wider criminal context

Geert Delrue

AML/CFT Expert - Detective Commissioner

Law Enforcement

09:40
Questions

Session Five: Data sharing – the key to tackling fraud

09:45
Mobile Voting Panel Discussion

Sharing best practice: national approaches to sharing data
In this session, delegates will use their mobile phones to vote on a series of questions concerning the current state of data sharing, how it could be made more effective, the potential barriers to overcome and the benefits of doing so. Panellists will discuss the results as they appear. Example questions include:

  • How great a barrier do data protection laws pose to fraud data sharing in your country?  
  • What mechanisms best allow the sharing of data whilst protecting privacy?
  • By what strategies could data sharing be made more effective?
  • What are the biggest barriers to greater data sharing?
Axel Boucher

Head of Underwriting Anti-Fraud

Allianz

Julien Cipriani

Head of Fraud P&C

AXA Global P&C

Adele Sumner

Head of Fraud Intelligence and Strategic Development

RSA Group

10:15
Advisory session
10:35
Fireside Chat

Sharing data internationally: improbable or impossible?

  • Thinking internationally: what is the current data sharing landscape? 
  • What are the greatest challenges inherent in increasing cross-border sharing?
  • General Data Protection Regulation: is it a cause for concern?
  • What are the next steps to wider data sharing and how can the industry take them?

Further speaker to be confirmed

Viktorija Katilienė

Head of Claims Process and Control Management Division

Lietuvos Draudimas

11:00
Refreshments

Session Six: Focus on cross-border fraud

11:30
Fraud without boundaries: the European problem
  • What types of cross-border fraud are most prevalent? 
  • What new trends are emerging?
  • How successful have collaborative initiatives been in tackling cross-border fraud?
  • Are fraud departments doomed to fail without cross-border data sharing?
Maria Fernanda Guerriero

Head of Fraud, Spain

Zurich

11:50
Advisory session
12:10
Tweet Wall Panel Discussion

Collaborating to address cross-border fraud
In this session, delegates have the opportunity to tweet comments and questions to the panel for discussion. Example questions include:

  • Is the most important first step to ending cross-border fraud the creation of fraud registers in all EU countries?
  • What lessons can be learnt from the Green Card system with regard to collaboration?
  • Which countries have successfully worked together to crack down on organised fraud rings?
  • What role does globalisation play in facilitating cross-border fraud?
  • How will the new data protection regulation impact insurers?
  • What can be done to open up communication channels between insurers across different countries?
Maria Fernanda Guerriero

Head of Fraud, Spain

Zurich

Jelle Smits

Claims Manager

Dutch Motor Insurance Bureau & Dutch Motor Guarantee Fund

Roland Woerner

Senior Consultant

WoernerConsult

12:40
Out of industry case study

Lessons from fraud in online gaming

Speaker to be confirmed 

13:00
Questions
13:05
Lunch

Session Seven: Changing society’s attitudes towards insurance fraud

14:20
Moving insurance fraud up the political agenda
  • Why isn’t insurance fraud a priority for European governments?
  • How can insurers lobby for reform more effectively?
  • What role should national associations of insurers play in supporting insurers?
Zekeriya Tavlaşoğlu

Fraud & Risk Monitoring Manager

Insurance Information & Monitoring Centre, Turkey

14:40
Questions
14:45
Case Study: Public awareness campaign

Communicating the consequences of fraud
Further details to be confirmed.

Vera Sønsthagen

Head of SIU, Norway

Gjensidige

15:05
Questions
15:10
Chair’s closing remarks
15:15
End of conference

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Who attends?

The European Insurance Fraud Summit regularly attracts 100+ senior attendees from the leading insurance companies from across Europe. Companies that attended in 2015 include: 

  • Ageas
  • AIG
  • Aksigorta
  • Allianz Group
  • Amlin
  • Assurant Solutions
  • Aviva
  • AXA Group
  • AXOM
  • BAE Systems Detica
  • City of London Police Force
  • Covéa Insurance
  • Delta Lloyd Group
  • Diligence International Group
  • DNB
  • Eika
  • Euroins
  • EY
  • Folksam
  • Fraudynamics
  • FRISS
  • Generali Group
  • Gen Re
  • Gjensidige Forsikring
  • GlobalOptions
  • IBM
  • INFORM
  • Inform GmbH
  • ING Insurance
  • Insurance Guarantee Fund, Poland
  • Iovation
  • ISO Verisk Analytics
  • Law Commission
  • Munich Re
  • NN-Group
  • Rabobank Group
  • Roundcube
  • Royal Institute for International Relations
  • RSA Group
  • SAS
  • Slovenian Insurance Association
  • Synectics Solutions
  • Van Ameyde
  • VU University Amsterdam
  • Zurich Global Corporate
  • Zurich Insurance Group

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Venue Details

NH Collection Grand Hotel Krasnapolsky, Amsterdam
Dam, 9 1012 JS Amsterdam Netherlands

Venue Website »

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