Innovation in ASEAN Insurance
Jan 24-25 2017

Innovation in ASEAN Insurance

Exploring practical strategies to ensure success in a changing technological landscape

JW Marriott, Jakarta

Documentation

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The ASEAN insurance industry is filled with both opportunities and challenges; expanding smartphone usage, a growing middle class, the rise of millennials and an ever-increasing awareness for the importance of insurance are transforming the industry. The need to respond to the changes means the call for innovation has never been stronger.

Innovation in ASEAN Insurance is the premier platform to learn from industry leaders and discover key lessons from across the region. Presentations, case studies, and ask the expert sessions will help you successfully navigate your way through an ever-changing environment.

The 2017 event will bring exclusive content and thought-leadership from senior figures at the biggest insurance companies and the market changing InsurTech companies in the region. Bringing all corners of the insurance ecosystem together this event will provide practical knowledge on how your organisations can keep pace to drive success.

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Highlights for 2017

  • Digest knowledge and experience from leaders of some of the biggest insurance companies including AXA, Generali, AIG, Zurich and SunLife
  • Gain a unique perspective on microinsurance with a case study from BIMA Mobile
  • Meet some of the most innovative InsurTech start-ups including PasarPolis and PolicyPal
  • Broaden your knowledge by hearing about all the hottest topics including: innovation in distribution; digitising the agents; customer experience
  • Gain insight through high-level content, including presentations, ask the experts and interactive panel discussions
  • For two days, be surrounded by like-minded senior industry professionals in an environment that encourages learning and sharing

 


Speakers

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Programme

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Tuesday, 24th January 2017

09:15
Welcome address by Marketforce
09:20
Chair’s opening remarks
Mark Greenwood

International Director

Chartered Insurance Institute

09:30
Opening Keynote Address

•        How Insurtech start-ups are changing impacting the industry

•        How Incumbents are focused too much on incremental digital innovation

•        LumenLab’s innovation model and missions

•        7 Predictions for Life Insurance  

Zia Zaman

Chief Innovation Officer

MetLife Asia

Session One: Transforming insurance – successful strategies for today and tomorrow

09:50
Embracing innovation in a slow moving industry: cultivating a culture of change
Paul-Henri Rastoul

Country Chief Executive Officer

AXA

10:10
Developing Enablement Platform for Digital Insurance
Woody Mo

President and Chief Executive Officer

eBaoTech

10:30
Leaders’ Forum

Building the insurer of the future

  • The limitations of insurance today: pinpointing areas for improvement
  • Understanding how insurers’ current digital strategies are failing customers
  • How best can insurers respond to the needs of today’s customers?
  • Anticipating the future customer: how to respond to the customer of tomorrow?
  • What lessons can be learnt from other industries?
  • What can we learn from other markets who have already begun digital transformation?
  • Changing technology: minimising business interruptions and ensuring a smooth transition
  • How can you ensure that security remains strong as technology advances?
Paul-Henri Rastoul

Country Chief Executive Officer

AXA

Bill Johnston

President Director

Chubb Life Insurance Indonesia

Alberto Hanani

President Director

Sarana Lindung Upaya

Zia Zaman

Chief Innovation Officer

MetLife Asia

11:10
Refreshments

Session Two: Innovation in the ASEAN customer experience

11:40
Keeping pace with changing consumer behaviour: inspiring customer delight
  • Customer expectations: how have they evolved in recent years? 
  • Providing a standard of service that delights the customer
  • What technological advances can be used to move customer experience forward?
  • Preparing for the customer of tomorrow: optimising your strategy
Edy Tuhirman

Chief Executive Officer

Generali Indonesia

12:00
Using data to enhance the customer experience
  • Navigating the many data sources: which are the most useful?
  • Enhancing interpretation: translating data into valuable insight 
  • How can data be appropriately used to build a relationship that matters?
  • What industries should insurers look to for inspiration on data usage?
Faisal Nasution

Chief Customer Officer

Manulife

12:20
Innovating toward omni-channel customer experiences
  • How are customer embracing digital for insurance ?
  • What are the expectations of customer today and tomorrow for insurance ?
  • Does digital replace or augment existing channels ?
  • How does an insurer go about building the capabilities for omni-channel experiences ?
Andrew Taggart

Partner

PwC

12:40
Artificial intelligence – AIA’s exploration into the latest in customer experience
Troy Barnes

Chief Customer Experience Officer

AIA Malaysia

13:00
Questions
13:10
Lunch

Session Three: A new era in claims operations? The potential new technology

14:05
Moving claims online: smoother operations, happier customers
  • Identifying the trouble spots in claims operations
  • How can new innovations best be used to cut both costs and claims leakage?
  • Understanding the potential of robotics and artificial intelligence
  • Maintaining an emotional connection when reducing human input
  • Using the data you collect to build a closer ongoing relationship with the customer
  • Claiming via your smartphone: will this become a reality?
Ignatius Hendrawan

Head of Claims Management

PT Asuransi Allianz Utama Indoneisa

14:25
Advisory session
14:35
Questions

Session Four: Fraud prevention and detection - innovating to keep pace

14:50
Using new data sources & advanced analytics to outsmart fraudsters
  • How can data be used to counteract new vulnerabilities in the digital age?
  • What new sources of data are most effective in revealing fraudulent behaviour?
  • The power of predictive analytics: understanding the opportunities
Rista Qatrini Manurung

Director of Legal and Compliance

PT AIA Financial

15:10
Laying the foundation for innovation
  • Candid introspection: Are we transferring our problems to consumers?
  • Trust: Is there too much insurance with too little protection?
  • Bringing an alternate to insurance, start protecting people holistically
  • Universal Safety Account: Simplifying the approach, empowering consumers and completing the market
Ravindra Mohan

Vice President - Business Development

Aetins

16:00
Panel Discussion

Innovating in the fight against fraud: ensuring best practice

  • Which data sources are most useful in detection and how can they best be analysed?
  • How can cross-industry sharing of data and best practice be improved?
  • What useful information can be gleaned from the Deep and Dark Webs to prevent fraud?
  • How can effective fraud detection be combined with superb customer experience?
  • What elements of the customer journey can be re-designed to encourage truthfulness?
  • How can a counter-fraud mentality across the organisation?
Rista Qatrini Manurung

Director of Legal and Compliance

PT AIA Financial

John Shew

Chief Information Technology Officer

RHB Insurance

Elizabeth Goodbody

Advisor (Consulting)

PwC Indonesia

Session Five: Pursuing new business strategies through digital technology

16:30
The state of digital insurance
Zhi Ying

Analyst

Forrester

16:50
Case Study: BIMA Mobile

Insuring the uninsured - how mobile can drive insurance penetration

BIMA is a leading insurance tech player, using mobile technology to disrupt the global insurance industry and encourage financial inclusion. Tapping into growing mobile phone penetration whilst providing the poorest families with insurance, BIMA Mobile is accessing new customers all over the world and providing protection to those who previously seemed impossible to reach. 

Puay Lim Yeo

Regional Manager – SEA Asia

BIMA Mobile

17:10
Closing Keynote Address: Social Media, Social Good & Good Business - Can they fit together? A case study
Philippe Danielski

President Director

Zurich Indoonesia

17:20
Questions
17:30
Chair’s closing remarks and end of Day 1

Wednesday, 25th January 2017

09:30
Chair’s opening remarks
Asif Saleem

Chief Digital Officer and Partner, Cognitive Solutions

IBM Indonesia

Session Six: Distribution channel innovation

09:35
Distributing to the millennials: should mobile be the priority?
  • How do the needs of millennials differ from the traditional customer base? 
  • Hyper-connectivity: assessing the importance of social media and mobile
  • What needs to be done to cater to this new generation successfully?
Everett Leonidas

Digital Innovation and New Business

Aviva Digital Garage

09:55
Case Study: PasarPolis

The first insurance comparison website

PasarPolis is changing the way people research and purchase insurance. The website allows customers to compare premiums and buy insurance by answering as little as three questions. The founder, Cleosent Randing, focuses on ease, simplicity and speed for his customers. In this presentation Cleosent will explain why how the aggregation and comparison model is the future of buying insurance.

Cleosent Randing

CEO and Co-Founder

PasarPolis

10:15
Building the digital analytics infrastructure for Bancassurance in the times of data explosion
Sreenath Manghat

Head of Insurance & Retail Wealth

Bank Muscat

10:35
Enabling Digital Sales using PRUSmart – Prudential Indonesia’s Experience
Nick Holder

Chief Operating Officer

Prudential Indonesia

10:55
Panel Discussion

Predicting the future of distribution

  • What are the major challenges of selling to the customer of today and tomorrow?
  • What is the right distribution strategy for today’s environment?
  • How can insurers do to drive further success in bancassurance?
  • How could tech partnerships drive better distribution across the insurance ecosystem?
  • How will digital and technological progress disrupt distribution?
  • What new distributors are likely to emerge in the digital age?
  • The future of distribution: exploring advancements in mobile applications
Arya Himawan

Investment and Bancassurance Product Management Head RFB

BTPN

Cleosent Randing

CEO and Co-Founder

PasarPolis

Sreenath Manghat

Head of Insurance & Retail Wealth

Bank Muscat

11:25
Refreshments

Session Seven: Regulating insurance to encourage progress

11:55
Case Study: The Tariff Regime in Indonesia

Working together with stakeholders for healthy growth

Wayan Pariama

Chief Marketing Officer

Adira Insurance

12:15
Questions

Session Eight: Revolutionising the way agents do business

12:20
Digitising the agent sales force
  • Modernising the backbone of the insurance industry: are we ready for the challenge? 
  • Enabling swifter business via tablets and mobile
  • What other digital strategies could potentially increase agent effectiveness?
  • How to ensure a receptive response: bringing agents on board
Norman Nugraha

Chief Agency Officer

Sharia Sun Life Financial Indonesia

12:40
Do digital initiatives in insurance really give returns?
Vivek Mannige

Chief Executive Officer

AccelTree Software

13:00
Questions
13:05
Lunch

Session Nine: Laying the foundations for innovation – creating an agile organisation

14:20
Panel Discussion

Transforming operations for digital success 

  • How great are the impediments legacy systems present? How can these be overcome?
  • What legacy transformation strategies have insurers worldwide found most effective?
  • Agile project management: how effective are techniques such Scrum and DevOpps
  • What breeds a culture of innovation? How can insurers move away from legacy thinking?
  • Stimulating internal collaboration: what works best?
  • Are insurers suffering from a lack of innovation skills? How can the right talent be attracted?
Joao Neiva

Head of Innovation, IT and Business Change

Zurich Topas

Everett Leonidas

Digital Innovation and New Business

Aviva Digital Garage

Napaporn Supaton

Vice President, Digital Interaction and Technology Incubator

Prudential Thailand

Samuel Rajkumar

APAC Regional Delivery Manager

AIG

Mangesh Vaitla

Co-founder and Executive Director

C2L BIZ

Session Ten: InsurTech – the future possibilities for insurers and start-ups

14:50
Lightning pitch: PolicyPal

PolicyPal enables users to manage their policies all in one place and helps them understand whether they are over or under insured. This simple, user-friendly tool demystifies the complexities of insurance. PolicyPal has big plans for the future! 

Val Jihsuan

Founder and Chief Executive Officer

PolicyPal

15:00
Lightning pitch: DIYInsurance

Do It Your way Insurance is Singapore's first Life Insurance Comparison Web Portal launched in June 2014. DIYInsurance empowers customer to make informed decisions about their insurance purchases.  

Eddy Cheong

Head of DIYInsurance

DIYInsurance

15:10
Questions
15:15
Fireside Chat

Working together for innovation: the key success factors of partnership

  • Why partner? What are the key benefits?
  • Identifying the right partner: what should you look for?
  • A win-win situation: ensuring that the partnership works for both parties
  • What are the most common challenges and how can these be avoided?
  • Learning from the banks and FinTechs: how best to follow their example
Verapat Chantaravannakul

Chief Information Technology Officer

FWD Thailand

Glenn Ong

Cofounder

Fixir

15:45
Blockchain: a reality for insurance?
  • What is blockchain: a brief introduction to distributed ledger technology
  • How could blockchain revolutionise insurance operations?
  • Using smart contracts for automatic claims processing via a distributed ledger
  • What role could blockchain play in reducing insurance fraud?
  • What does blockchain mean for today’s insurers in the near to medium term?
Neil Katkov

SVP, Asian Financial Services

Celent

16:05
Questions
16:10
Chair’s closing remarks and end of conference

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Who attends? 

This strategic, content-lead insurance event will invite a host of attendees from the ASEAN region including insurance providers, banks and bancassurance, reinsurance, regulation, InsurTech and aggregators. Here is a list of companies who attend our Asian financial services events. 

Insurance providers:

  • Ageas
  • AIA
  • AIG
  • Allianz
  • Aviva
  • AXA
  • Etiqa Insurance & Takaful
  • FWD Group
  • Generali Group
  • Great Eastern
  • Liberty Mutual Insurance
  • MetLife
  • MSIG
  • Prudential
  • PT AIA Financial
  • PT Asuransi Allianz Utama Indonesia
  • PT Commonwealth Life
  • SCOR
  • SunLife Philippines
  • Zurich Insurance
  • Zurich Topas

Other financial institutions, regulators, InsurTech and advisors: 

  • ANZ Bank
  • Aozora Bank
  • Atos
  • Bangkok Bank
  • Bank Bukopin
  • Bank Indonesia
  • Bank Islam Brunei Darussalam
  • Bank Negara Malaysia
  • Bank Rakyat
  • Bank of the Philippines Islands
  • BIMA Mobile
  • CIMB
  • DBS Bank
  • Go Bear
  • Google
  • Hearsay Social
  • HSBC
  • ICICI Bank
  • Infosys
  • KPMG
  • Maybank
  • PasarPolis
  • PolicyPal
  • RHB Bank
  • Salesforce
  • Siam Commercial Bank
  • Standard Chartered Bank
  • Thanachart Bank
  • UOB
  • Vietnam International Bank
  • Vietnam Prosperity Bank
  • Westpac Bank

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Venue Details

JW Marriott, Jakarta
Kawasan Mega Kuningan Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No. 1 & 2 Jakarta Daerah Khusus Ibukota Jakarta 12950 Indonesia

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