If you’re dedicated to defending your customers and your industry from fraudsters, and you want to share ideas with more than 130 of your peers, Insurance Fraud is the conference you need to attend in 2017.
From application all the way through to conviction, over 15 senior speakers will be sharing their insights taken from across general insurance, on how the industry can better collaborate and refine counter-fraud tactics.
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Monday, 6th March 2017
- Which emerging types of fraud pose the greatest threat to the industry?
- Responding to the growing threat of cyber-fraud
- Imbedding a counter-fraud mentality across the organisation
The Insurance Fraud Taskforce
- What must the industry do to drive the Taskforce recommendations forward?
- What support does the industry need from government to reduce fraud?
- How can cross-industry sharing of knowledge and best practice be improved?
- What gaps in industry data sharing must the Insurance Intelligence Hub address?
- How can consumer mistrust in the industry be overcome to lesson opportunistic fraud?
- What would encourage aggregators to play a more active role in fraud prevention?
- How might Brexit impact efforts to counter cross-border fraud?
- What new sources of data offer the most value in investigating fraud?
- Balancing investigation and intrusiveness: sourcing and deploying information
- How can new data sources be successfully incorporated into wider fraud strategies?
- A double-edged sword: guarding against fraud enabled by new technologies
Widening industry data sharing across all lines
Data has proven a powerful weapon against fraud in motor and as the cost of fraud escalates in lines such as travel and pet, efforts are ongoing to coordinate data sharing across general insurance. This interview will examine the efficacy of existing sharing initiatives and explore the potential of the Insurance Intelligence Hub to focus counter-fraud efforts. Key discussion will points include:
- How can existing data resources be used more effectively?
- Which product lines could benefit most from increased fraud data?
- What impact will a more centralised data sharing platform have on fraud?
- What are the key success factors for the Insurance Intelligence Hub?
Interviewer - David Williams, Commercial Lines & Personal Intermediary, Axa Group
- How can speed of quote be balanced against the need to detect fraud?
- What elements of the customer journey can be re-designed to encourage truthfulness?
- What can be done to minimise customer distress when false positives occur?
- How can counter-fraud and customer experience teams collaborate more effectively?
- In what ways might fraud data and technology improve the customer experience?
- Exploring the complex behavioural drivers of opportunistic fraud
- How can insurance policies and applications be designed to encourage honesty?
- Educating the public of the wider costs of fraud
Machine Learning: responding to an evolving threat landscape
As fraudsters become more adept at concealing fraudulent activity and devise new ways to game the system, Annarita Roscino will explore the potential role of Machine Learning in the battle against fraud.
In this presentation Leanne Kemp will explain how blockchain technology facilitates the creation of permanent records of diamond ownership, authenticity and origin. The Everledger distributed ledger contains details of almost one million diamonds, protecting insurance companies from claims for counterfeit jewels. Blockchain could be used to keep a record of other assets, providing customers and insurers with the means to manage claims in a transparent, responsive and irrefutable manner.
- How widespread is professionally enabled fraud?
- What can be done to limit the incentives for enablers to encourage fraudulent claims?
- How can honest claimant firms be empowered to identify more fraudulent claims?
- How can communications be improved between insurers and regulators?
- What impact will moving the regulation of CMCs to the FCA have on fraud?
- What additional powers might regulators require to effectively police enablers?
Last year's event attracted an impressive spectrum of senior job titles from across the industry, including directors and C-level professionals with relevant titles including Counter Fraud, Financial Crime, GI Fraud Strategy, Underwriting and Claims Fraud.
- Agria Pet Insurance
- Allianz Group
- BAE Systems
- CEGA Group
- CGI Group
- Chartered Insurance Institute
- CHMC Ltd
- Cigna Insurance Services
- City of London Police Force
- Covéa Insurance
- DAC Beachcroft
- DAS Group
- Direct Line Group
- Forbes Solicitors
- Greenval Insurance Company
- Helvetia Group
- Hill Dickinson
- Ibex Insurance
- Insurance Fraud Bureau
- KGM Motor Insurance
- Law Commission
- Leeds Metropolitan University
- Motor Insurers' Bureau
- OP Financial Group
- Perpetuity Research & Consultancy International
- Regis Mutual Management
- RSA Group
- Synectics Solutions
- Tesco Underwriting
- The Co-operative Insurance
- The Cotswold Group
- Tokio Marine Kiln
- Zurich Global Corporation
- Zurich Insurance Group
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*This rate is available for insurance companies, brokers, underwriters, managing agents and aggregators only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this rate. The price remains at the discretion of the conference producers, whose decision is final.
"I’m looking forward to some lively interaction with the delegates in my session!"
Steve Jackson, Head of Financial Crime, Covéa Insurance
"I always enjoy attending this conference. It is very informative hearing first hand the challenges and successes my friends and colleagues in the industry are tackling. From a travel perspective, our sector is targeted globally and so all ideas, initiatives and support is greatly appreciated."
Ian Jones, Head of Technical Claims Management, AXA Travel Insurance
"I look forward to exploring the latest techniques insurance fraudsters are using to exploit vulnerabilities. Understanding the criminals' tray of thinking is a much underestimated technique for thinking about prevention."
Professor Martin Gill, Director, Perpetuity Research and Consultancy International
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