Insurance Fraud
Mar 06 2017

Insurance Fraud

Innovation and collaboration: uncover the latest
advances at the UK’s leading event

Radisson Blu Portman, London

If you’re dedicated to defending your customers and your industry from fraudsters, and you want to share ideas with more than 130 of your peers, Insurance Fraud is the conference you need to attend in 2017.

From application all the way through to conviction, over 15 senior speakers will be sharing their insights taken from across general insurance, on how the industry can better collaborate and refine counter-fraud tactics. 

key reasons to attend


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Speakers

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Programme

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Monday, 6th March 2017

09:00
Welcome address by Juliet Knight, Director, Marketforce
09:05
Chairman’s opening remarks
09:10
Opening keynote address: A view from the top: a board level perspective on Fraud
  • Which emerging types of fraud pose the greatest threat to the industry?
  • Responding to the growing threat of cyber-fraud
  • Imbedding a counter-fraud mentality across the organisation 
Amanda Blanc

Group Chief Executive Officer, Chair of IFB

AXA

Session One: Reforming the fight against insurance fraud

09:30
The Taskforce one year on: progress to date and next steps

The Insurance Fraud Taskforce

David Hertzell

Chairman of the Insurance Fraud Taskforce

British Government Insurance Fraud Taskforce

09:50
Advisory session
10:10
Leaders’ Forum
Collaborating to tackle fraud across the industry: working towards a common goal
  • What must the industry do to drive the Taskforce recommendations forward?
  • What support does the industry need from government to reduce fraud?
  • How can cross-industry sharing of knowledge and best practice be improved?
  • What gaps in industry data sharing must the Insurance Intelligence Hub address?
  • How can consumer mistrust in the industry be overcome to lesson opportunistic fraud?   
  • What would encourage aggregators to play a more active role in fraud prevention?
  • How might Brexit impact efforts to counter cross-border fraud?
Amanda Blanc

Group Chief Executive Officer, Chair of IFB

AXA

David Hertzell

Chairman of the Insurance Fraud Taskforce

British Government Insurance Fraud Taskforce

Tom Gardiner

Head of Fraud

Aviva

Cate Wright

Head of Fraud

Gocompare.com

10:40
Refreshments

Session Two: The value of data in fraud – exploring new opportunities

11:10
Emerging customer facing technologies as a source of data to combat fraud
  • What new sources of data offer the most value in investigating fraud?
  • Balancing investigation and intrusiveness: sourcing and deploying information
  • How can new data sources be successfully incorporated into wider fraud strategies?
  • A double-edged sword: guarding against fraud enabled by new technologies
Paul Middle

Global Telematics Partnering Director

RSA Group

11:30
Advisory session
11:50
Questions
12:00
Interview

Widening industry data sharing across all lines

Data has proven a powerful weapon against fraud in motor and as the cost of fraud escalates in lines such as travel and pet, efforts are ongoing to coordinate data sharing across general insurance. This interview will examine the efficacy of existing sharing initiatives and explore the potential of the Insurance Intelligence Hub to focus counter-fraud efforts. Key discussion will points include:

  • How can existing data resources be used more effectively?
  • Which product lines could benefit most from increased fraud data?
  • What impact will a more centralised data sharing platform have on fraud?
  • What are the key success factors for the Insurance Intelligence Hub?

Interviewer - David Williams, Commercial Lines & Personal Intermediary, Axa Group  

Ben Fletcher

Director

Insurance Fraud Bureau

Kaushik Patel

Head of Data Services

Motor Insurers' Bureau

12:20
Lunch

Session Three: Keeping honest customers on-side in the war against fraud

13:35
Fireside Chat
Fulfilling customer expectations without sacrificing fraud prevention 
  • How can speed of quote be balanced against the need to detect fraud?
  • What elements of the customer journey can be re-designed to encourage truthfulness?
  • What can be done to minimise customer distress when false positives occur?
  • How can counter-fraud and customer experience teams collaborate more effectively?
  • In what ways might fraud data and technology improve the customer experience?
Tom Gardiner

Head of Fraud

Aviva

David Phillips

Claims Validation Technical Manager

NFU Mutual

13:55
Advisory session
14:15
Behavioural economics: the subtle solution to opportunistic fraud
  • Exploring the complex behavioural drivers of opportunistic fraud
  • How can insurance policies and applications be designed to encourage honesty?
  • Educating the public of the wider costs of fraud
Greg B Davies, PhD

Associate Fellow, Said Business School, University of Oxford

Founder, Centapse

14:35
Title to be confirmed
Dylan Bourguignon

Chief Executive Officer

so-sure Insurance

14:55
Questions
15:05
Refreshments

Session Four: Technological innovations in prevention and detection

In this session, senior experts will each outline key fraud trends and how they are being addressed in specific insurance lines before taking questions from the floor

15:35
Case study

Machine Learning: responding to an evolving threat landscape 

As fraudsters become more adept at concealing fraudulent activity and devise new ways to game the system, Annarita Roscino will explore the potential role of Machine Learning in the battle against fraud. 

Annarita Roscino

Head of Predictive Analytics

Zurich Insurance Group

15:55
Advisory session
16:15
Blockchain and fraud: the potential of a distributed ledger

In this presentation Leanne Kemp will explain how blockchain technology facilitates the creation of permanent records of diamond ownership, authenticity and origin. The Everledger distributed ledger contains details of almost one million diamonds, protecting insurance companies from claims for counterfeit jewels. Blockchain could be used to keep a record of other assets, providing customers and insurers with the means to manage claims in a transparent, responsive and irrefutable manner.    

Leanne Kemp

Chief Executive Officer

Everledger

16:35
Questions

Session Five: Developing a robust approach to professionally-enabled fraud

16:45
Combatting professionally enabled fraud: the SRA’s approach

Crispin Passmore

Executive Director of Policy

Solicitors Regulation Authority

17:05
Advisory session

17:25
Panel discussion
Weeding out the bad apples: a more joined up strategy for professional enablers
  • How widespread is professionally enabled fraud?
  • What can be done to limit the incentives for enablers to encourage fraudulent claims?
  • How can honest claimant firms be empowered to identify more fraudulent claims?
  • How can communications be improved between insurers and regulators? 
  • What impact will moving the regulation of CMCs to the FCA have on fraud?
  • What additional powers might regulators require to effectively police enablers?
Crispin Passmore

Executive Director of Policy

Solicitors Regulation Authority

Scott Clayton

Claims Fraud & Investigations Manager

Zurich Insurance Group

Andrew Pagett

Counter Fraud

Ageas Insurance

17:55
Chair’s closing remarks and end of conference

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Attendees

Last year's event attracted an impressive spectrum of senior job titles from across the industry, including directors and C-level professionals with relevant titles including Counter Fraud, Financial Crime, GI Fraud Strategy, Underwriting and Claims Fraud.


Attendee breakdown


  • Agria Pet Insurance
  • Allianz Group
  • Amlin
  • Aviva
  • AXA
  • BAE Systems
  • BLM
  • Brodies
  • CEGA Group
  • CGI Group
  • Chartered Insurance Institute
  • CHMC Ltd
  • CIFAS
  • Cigna Insurance Services
  • City of London Police Force
  • comparethemarket.com
  • Covéa Insurance
  • CRIF
  • DAC Beachcroft
  • DAS Group
  • Direct Line Group
  • DWF
  • Featurespace
  • Forbes Solicitors
  • Fraudmatters
  • GNP
  • Gocompare.com
  • Greenval Insurance Company
  • Helvetia Group
  • Hill Dickinson
  • Hiscox
  • Ibex Insurance
  • IBM
  • IIL
  • Insurance Fraud Bureau
  • Iovation
  • KCOM
  • Kennedys
  • Keoghs
  • KGM Motor Insurance
  • Law Commission
  • Leeds Metropolitan University
  • LV=
  • Majesco
  • Motor Insurers' Bureau
  • OP Financial Group
  • Perpetuity Research & Consultancy International
  • RDT
  • Redde
  • Regis Mutual Management
  • RSA Group
  • Sapiens
  • SAS
  • SSP
  • Synectics Solutions
  • Tesco Underwriting
  • The Co-operative Insurance
  • The Cotswold Group
  • Tokio Marine Kiln
  • Travelers
  • Tughans
  • VeracityID
  • Weightmans
  • Wipro
  • Zurich Global Corporation
  • Zurich Insurance Group

Register

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Group bookings of 3 or more people will receive an automatic 15% discount. Prices listed exclude VAT.
- +
£745.00 + VAT Until 10/02/17
£845.00 + VAT Standard
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£895.00 + VAT Until 10/02/17
£995.00 + VAT Standard
Discount
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TOTAL
£1250.00

*This rate is available for insurance companies, brokers, underwriters, managing agents and aggregators only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this rate. The price remains at the discretion of the conference producers, whose decision is final.


     

"I’m looking forward to some lively interaction with the delegates in my session!"

Steve Jackson, Head of Financial Crime, Covéa Insurance

 

"I always enjoy attending this conference. It is very informative hearing first hand the challenges and successes my friends and colleagues in the industry are tackling. From a travel perspective, our sector is targeted globally and so all ideas, initiatives and support is greatly appreciated."

Ian Jones, Head of Technical Claims Management, AXA Travel Insurance

 

"I look forward to exploring the latest techniques insurance fraudsters are using to exploit vulnerabilities. Understanding the criminals' tray of thinking is a much underestimated technique for thinking about prevention."

Professor Martin Gill, Director, Perpetuity Research and Consultancy International

     



Venue Details

Radisson Blu Portman, London
22 Portman Square, London W1H 7BG

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