The Insurance Fraud Summit is a must-attend event for those wanting to keep on top of the regulatory, technological and social developments in the fight against fraud.
Highlights from March 2016:
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"I’m looking forward to some lively interaction with the delegates in my session!"
Steve Jackson, Head of Financial Crime, Covéa Insurance
"I always enjoy attending this conference. It is very informative hearing first hand the challenges and successes my friends and colleagues in the industry are tackling. From a travel perspective, our sector is targeted globally and so all ideas, initiatives and support is greatly appreciated."
Ian Jones, Head of Technical Claims Management, AXA Travel Insurance
"I look forward to exploring the latest techniques insurance fraudsters are using to exploit vulnerabilities. Understanding the criminals' tray of thinking is a much underestimated technique for thinking about prevention."
Professor Martin Gill, Director, Perpetuity Research and Consultancy International
Thursday, 10th March 2016
Session One: Working together to combat fraud
The Insurance Fraud Taskforce
- How can the whole company cooperate to fight fraud?
- Cultivating an ethos that anticipates, challenges and reports suspicious behaviour
- In what ways can you improve detection of fraud at the customer-facing level?
Is collaboration the key to combatting fraud?
- How effective have the industry’s collaboration initiatives been to date?
- What are the key impediments to collaboration and how could they be overcome?
- Reviewing legislative change – is further reform still needed?
- How can technology facilitate collaboration?
- What are the implications of recent data protection legislation?
- What improvements could aggregators and brokers make in the fight against fraud?
- Cross-border collaboration: what more can be done to combat fraud internationally?
Session Two: Fraud prevention strategy in a customer-centric age
- A victimless crime? Understanding public perception
- How can publicity and media be used to change attitudes?
- “The price of doing business” – the danger of being seen to tolerate fraud
- Will an increase in the insurance premium tax drive an increase in opportunistic fraud?
- How can essential fraud prevention procedures be made as frictionless as possible?
- MyLicence: how big a difference is it making?
- What potential do analytics have to reduce the inconvenience for the customer?
- Maintaining a gold standard: how can we keep the customer onside?
- The customers’ digital fingerprint: building profiles based on Big Data insights
- Win-win situation: customer profiles that streamline quotes and anti-fraud checks
- Addressing customers’ privacy and data protection concerns
- Looking ahead: mapping the future of fraud prevention in the connected age
Session Three: Update from the Insurance Fraud Bureau
IFB Vision 20:20: expanding the remit of the Insurance Fraud Bureau
Session Four: Fraud trends in focus
In this session, senior experts will each outline key fraud trends and how they are being addressed in specific insurance lines before taking questions from the floor
Session Five: How can data and analytics help in the fight against fraud?
- Which data source offers the greatest potential?
- What opportunities does social media present?
- Tracking the criminal online: understanding the potential limitations
- Drowning in a data deluge? Prioritizing data collection and usage
- How can insurers use data innovatively to fight fraud?
- Using predictive analytics to support fraud investigation
- What are the right questions to ask in order to gain the most insight?
Session Six: Cyber-criminality and the digital fraudster - the fight of the future
Professor Martin Gill is a criminologist who has recently collaborated with the ABI on a report looking into the psychology of fraudsters and what motivates them to commit fraud.
Fraud in the digital age: trends and patterns
- An update from IFED: investigation and conviction of the fraudster
- What are the emerging types of fraud?
- Organised vs opportunistic: understanding the underlying psychology of fraud
- How is technology providing more opportunities for fraud?
Keeping up with fraudsters: understanding the Deepnet and the Dark Web
- How are criminals accessing the Deepnet? What are the greatest vulnerabilities?
- The Dark Web: identifying communications between criminals
- The challenges of accessing the Dark Web
- TOR: the opportunities it creates for the insurer and the anonymous fraudster
Last year's event attracted an impressive spectrum of senior job titles from across the industry, including Underwriting/Claims Fraud Manager, Counter Fraud Director/Manager, Head of Financial Crime, Head of GI Fraud Strategy and Partner -Head of Counter Fraud.
- 1st Central
- Agria Pet Insurance
- Allianz Group
- Association of British Insurers
- Assurant Solutions
- BAE Systems
- Berrymans Lace Mawer
- Browne Jacobson
- Certus Communications Consultants
- Chaucer Insurance
- City of London Police Force
- Clyde & Co
- Covéa Insurance
- Cunningham Lindsey
- Direct Line Group
- Ecclesiastical Insurance Group
- Eldon Insurance Services
- Elite Insurance Company
- Engage Mutual Assurance
- Esure Insurance
- FBD Insurance
- Gjensidige Forsikring
- Hastings Insurance Group
- HM Treasury
- Hogan Lovells
- Impetro Consulting
- Inceptum Insurance
- Insurance Fraud Bureau
- Law Commission
- Markerstudy Group
- McKinsey & Company
- Ministry of Justice
- Motor Insurers' Bureau
- NFU Mutual
- Open GI
- Ordnance Survey
- PKF Littlejohn
- Retail Fraud Uncovered
- RSA Security
- Swinton Group
- Synectics Solutions
- Tesco Underwriting
- The A&A Group
- The Co-operative Insurance
- The Credit Hire Organisation
- UK Rehabilitation Council
- Ultimate Insurance Solutions
- Zurich Insurance Group