Insurance Fraud Summit
Mar 10 2016

Insurance Fraud Summit

Combatting fraud in the digital age

Radisson Blu Portman, London

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The Insurance Fraud Summit is a must-attend event for those wanting to keep on top of the regulatory, technological and social developments in the fight against fraud. 

Highlights from March 2016:

  • Quizzed the Chairman of the Insurance Fraud Taskforce on the findings of the final report
  • Explored topics never previously covered in fraud, such as customer experience strategics and cyber-criminality
  • Took part in focused, in-depth discussions on home, travel, pet and liability insurance
  • Discovered how criminologists are uncovering new trends in fraud and what this means for the industry
  • Learnt how IFED are collaborating with insurers to combat fraud from newly-appointed Head of the company, Oliver Little
  • Networked with 150+ senior experts to build and develop business relationships

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"I’m looking forward to some lively interaction with the delegates in my session!"

Steve Jackson, Head of Financial Crime, Covéa Insurance


"I always enjoy attending this conference. It is very informative hearing first hand the challenges and successes my friends and colleagues in the industry are tackling. From a travel perspective, our sector is targeted globally and so all ideas, initiatives and support is greatly appreciated."

Ian Jones, Head of Technical Claims Management, AXA Travel Insurance


"I look forward to exploring the latest techniques insurance fraudsters are using to exploit vulnerabilities. Understanding the criminals' tray of thinking is a much underestimated technique for thinking about prevention."

Professor Martin Gill, Director, Perpetuity Research and Consultancy International



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Thursday, 10th March 2016

Welcome address by Marketforce Business Media Ltd
Chairman’s opening remarks
Ant Gould

Director of Faculties

Chartered Institute of Insurers

Session One: Working together to combat fraud

Keynote Address

The Insurance Fraud Taskforce

David Hertzell

Chairman of the Insurance Fraud Taskforce

British Government Insurance Fraud Taskforce

Building a fraud conscious culture
  • How can the whole company cooperate to fight fraud?
  • Cultivating an ethos that anticipates, challenges and reports suspicious behaviour
  • In what ways can you improve detection of fraud at the customer-facing level?
Ursula Jallow

Head of Intelligence and Crime Solutions


Leaders’ Forum

Is collaboration the key to combatting fraud?                                                                  

  • How effective have the industry’s collaboration initiatives been to date?
  • What are the key impediments to collaboration and how could they be overcome?
  • Reviewing legislative change – is further reform still needed?
  • How can technology facilitate collaboration?
  • What are the implications of recent data protection legislation?
  • What improvements could aggregators and brokers make in the fight against fraud?
  • Cross-border collaboration: what more can be done to combat fraud internationally?
Ashton West

Chief Executive

Motor Insurers’ Bureau

Ursula Jallow

Head of Intelligence and Crime Solutions


Richard Davies

Global Chief Fraud Control Officer and Head of Fraud


Tom Gardiner

Head of Fraud & Loss Prevention



Session Two: Fraud prevention strategy in a customer-centric age

Insurance fraud in the public eye: changing perceptions
  • A victimless crime? Understanding public perception
  • How can publicity and media be used to change attitudes? 
  • “The price of doing business” – the danger of being seen to tolerate fraud
  • Will an increase in the insurance premium tax drive an increase in opportunistic fraud?
Richard Davies

Global Chief Fraud Control Officer and Head of Fraud


Balancing the customer experience with fraud prevention: the need for speed
  • How can essential fraud prevention procedures be made as frictionless as possible?
  • MyLicence: how big a difference is it making?
  • What potential do analytics have to reduce the inconvenience for the customer?
  • Maintaining a gold standard: how can we keep the customer onside?
Tom Gardiner

Head of Fraud & Loss Prevention


Stopping fraud at the front door: the power of data in creating customer convenience
  • The customers’ digital fingerprint: building profiles based on Big Data insights
  • Win-win situation: customer profiles that streamline quotes and anti-fraud checks
  • Addressing customers’ privacy and data protection concerns
  • Looking ahead: mapping the future of fraud prevention in the connected age
Kevin Reid

Head of Fraud Solutions



Session Three: Update from the Insurance Fraud Bureau

Keynote Address

IFB Vision 20:20: expanding the remit of the Insurance Fraud Bureau

Ben Fletcher


Insurance Fraud Bureau


Session Four: Fraud trends in focus

In this session, senior experts will each outline key fraud trends and how they are being addressed in specific insurance lines before taking questions from the floor

Steve Jackson

Head of Financial Crime

Covéa Insurance

Ian Jones

Head of Technical Claims Management

AXA Travel Insurance

Scott Clayton

Claims Fraud & Investigations Manager

Zurich Insurance

Mike Brown

Head of Counter Fraud Intelligence

Direct Line Group


Session Five: How can data and analytics help in the fight against fraud?

Exploring the potential of data sources in the fight against fraud
  • Which data source offers the greatest potential?
  • What opportunities does social media present?
  • Tracking the criminal online: understanding the potential limitations
  • Drowning in a data deluge? Prioritizing data collection and usage
Adele Sumner

Head of Fraud Intelligence and Strategic Development

RSA Group

Translating data into insight
  • How can insurers use data innovatively to fight fraud?
  • Using predictive analytics to support fraud investigation
  • What are the right questions to ask in order to gain the most insight?
Annarita Roscino

Head of Analytical Development

Zurich Insurance


Session Six: Cyber-criminality and the digital fraudster - the fight of the future

Understanding how the fraudster operates: exploiting opportunity

Professor Martin Gill is a criminologist who has recently collaborated with the ABI on a report looking into the psychology of fraudsters and what motivates them to commit fraud.

Professor Martin Gill


Perpetuity Research and Consultancy International

Fireside chat

Fraud in the digital age: trends and patterns

  • An update from IFED: investigation and conviction of the fraudster
  • What are the emerging types of fraud?
  • Organised vs opportunistic: understanding the underlying psychology of fraud
  • How is technology providing more opportunities for fraud?
Professor Martin Gill


Perpetuity Research and Consultancy International

Oliver Little

Head of IFED

City of London Police

Closing Keynote Address

Keeping up with fraudsters: understanding the Deepnet and the Dark Web

  • How are criminals accessing the Deepnet? What are the greatest vulnerabilities?
  • The Dark Web: identifying communications between criminals
  • The challenges of accessing the Dark Web
  • TOR: the opportunities it creates for the insurer and the anonymous fraudster
Emlyn Butterfield

Course Leader Computer Forensics and Computer Security & Ethical Hacking

Leeds Beckett University

Chairman’s closing remarks and close of conference

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Last year's event attracted an impressive spectrum of senior job titles from across the industry, including Underwriting/Claims Fraud Manager, Counter Fraud Director/Manager, Head of Financial Crime, Head of GI Fraud Strategy and Partner -Head of Counter Fraud.

Attendee breakdown

  • 1st Central
  • 360Globalnet
  • Ageas
  • Agria Pet Insurance
  • Allianz Group
  • Amlin
  • Association of British Insurers
  • Assurant Solutions
  • Audatex
  • Aviva
  • BAE Systems
  • Berrymans Lace Mawer
  • Brodies
  • Browne Jacobson
  • BT
  • Callcredit
  • Carpenters
  • CDL
  • Certus Communications Consultants
  • Chaucer Insurance
  • City of London Police Force
  • Clyde & Co
  • Covéa Insurance
  • CRIF
  • CSC
  • Cunningham Lindsey
  • Direct Line Group
  • DWF
  • Ecclesiastical Insurance Group
  • Eldon Insurance Services
  • Elite Insurance Company
  • Engage Mutual Assurance
  • Equifax
  • Esure Insurance
  • Experian
  • FBD Insurance
  • FICO
  • Gjensidige Forsikring
  • GlobalOptions
  • Hastings Insurance Group
  • HM Treasury
  • Hogan Lovells
  • Hyland
  • IIL
  • Impetro Consulting
  • InAuth
  • Inceptum Insurance
  • Insurance Fraud Bureau
  • Iovation
  • Kennedys
  • Keoghs
  • Law Commission
  • LexisNexis
  • LV=
  • Markerstudy Group
  • McKinsey & Company
  • Ministry of Justice
  • Motor Insurers' Bureau
  • NFU Mutual
  • Open GI
  • Optilab
  • Ordnance Survey
  • PetProtect
  • PKF Littlejohn
  • Retail Fraud Uncovered
  • RSA Security
  • Simplyhealth
  • Swinton Group
  • Synectics Solutions
  • Tesco Underwriting
  • The A&A Group
  • The Co-operative Insurance
  • The Credit Hire Organisation
  • Travelers
  • UK Rehabilitation Council
  • Ultimate Insurance Solutions
  • Unisys
  • VÍS
  • Weightmans
  • Zurich Insurance Group

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