The Motor Insurance Summit
Mar 28 2017

The Motor Insurance Summit

Staying one step ahead in the age of innovation

The Waldorf Hilton, London

Now in its 5th year, The Motor Insurance Summit addresses the key challenges facing motor insurers, from claims transformation to customer engagement and retention. Expert speakers from 10 insurers will examine how the industry can ensure profitability and remain ahead of the curve in today’s customer-centric and digital age.

With its strong strategic focus, the event provides the perfect platform for leading figures from insurers, brokers, aggregators, the supply chain and regulators to engage in a meaningful discussion on the future of the industry.

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Why attend in 2017?

  • Examine the implications of driverless vehicles with the CEO of Admiral
  • Benefit from practical case studies on customer engagement and autonomous vehicles
  • Discover Italy’s experience of telematics with Generali
  • Hear the perspectives of 10 leading insurers
  • Network with over 140 senior decision makers from across the industry

Speakers

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Programme

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Tuesday, 28th March 2017

09:00
Welcome address by Juliet Knight, Director, Marketforce
09:05
Chairman’s opening remarks

Session One: The changing face of the motor insurance industry

09:10
Opening keynote address

A driverless future? The long-term perspective

David Stevens, CBE

Chief Executive Officer

Admiral Group

09:30
Case Study

Since 2014 Aviva has implemented a ‘digital first’ strategy with heavy investments in the digital sphere. In this presentation Colm Holmes will discuss the steps necessary to achieve a true digital transformation and what outcomes this leads to for new and existing customers.

Colm Holmes

Chief Executive Officer UK GI

Aviva

09:50
Insight from Italy: extending telematics to the mass market
Steve Hales

Global Head of Connected Insurance

Generali

10:10
Advisory session

10:30
A strategic look at the industry: current and future priorities
10:50
Leaders’ forum

Responding to technological and regulatory change 

  • How can the industry ensure profitability in challenging conditions?
  • Seizing the potential of digitalisation: what will successful innovation look like?
  • Disruption in the industry: what role will InsurTech play?
  • Gearing up for autonomous vehicles: what must the industry do to prepare?
  • Data-driven value-added services: is this the key to long-term customer retention?
  • What role can better data sharing between aggregators and insurers play?
  • Going direct: why are some players adopting this strategy while others are abandoning it?
  • What further regulatory changes can be expected and what might the impact be?
David Stevens, CBE

Chief Executive Officer

Admiral Group

Colm Holmes

Chief Executive Officer UK GI

Aviva

Steve Treloar

Managing Director, General Insurance

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Steve Hales

Global Head of Connected Insurance

Generali

Simon McCulloch

Commercial Director

comparethemarket.com

11:20
Refreshments

Session Two: Transformation in the claims sphere

11:50
Harnessing technology: streamlining the claims process
  • Where are we now in terms of digitalisation? 
  • Introducing self-service into claims: how far can this be taken?
  • Automating the claims process: the potential of machine learning and artificial intelligence
  • Overcoming the challenge of integrating automation with human empathy
Ian Currie

UK Motor & Injury Claims Director

RSA Group

12:10
Advisory session
Senior Representative

Redtail Telematics

12:30
Questions

12:40
Panel Discussion

Reforming the claims industry

  • What are the next steps in the journey to reforming whiplash claims? 
  • What can be done to counteract the activities of CMCs and nuisance calls? 
  • How can the insurance industry and legal profession work together to reduce fraud? 
  • Transforming attitudes: what role can education play in preventing fraud? 
  • Remaining one step ahead: how might new data and technology help detect fraud?
  • How might eCall and telematics radically transform claims?

 

Ian Currie

UK Motor & Injury Claims Director

RSA Group

Deborah Evans

Chief Executive

Association of Personal Injury Lawyers

Jeremy Trott

Head of Claims Operations

Allianz Insurance

13:05
Lunch

Session Three: Driving customer engagement and retention

14:20
The regulatory context: an update from the FCA on renewal pricing
14:40
Case study: Direct Line

Differentiating on service: evaluating the success factors

In 2014, Direct Line moved away from a relentless focus on price in its advertising campaigns, seeking instead to differentiate itself as a service-led proposition. In this case study, Gus Park will evaluate the results of this approach, focusing in particular on customer retention.

Gus Park

Commercial Director

Direct Line Group

14:55
Case study: Smartdriverclub

The power of value-added services

Smartdriverclub offers an innovative array of value-added services with its plug & play telematics device, including location tracking, crash assistance, self-diagnostic and from 2017 onwards, Wi-Fi. In this presentation, Penny Searles will explore how this strategy has translated into longer and more enduring relationships with customers.

Penny Searles

Chief Executive Officer

Smartdriverclub

15:10
Advisory session
15:30
Panel discussion

Retaining customers in a price-sensitive market

  • What will be the impact of the FCA reforms? Will customers shop around more? 
  • Differentiating on price vs. service: which strategies suit which customers?
  • How can digital be used to better engage customers?
  • What is the real relationship between CX and retention? How can the right metrics be embedded?
  • To what extent can gamification strengthen engagement?
  • How can telematics be used as the basis of a value-added proposition?
Gus Park

Commercial Director

Direct Line Group

Penny Searles

Chief Executive Officer

Smartdriverclub

Gary Lucas

Head of Customer Experience

1st Central

16:00
Refreshments

Session Four: Industry game changers

16:30
The potential of the Internet of Things: a developing ecosystem
  • Which areas of IoT should insurers be prioritising?
  • Advances in self-diagnostics, data capture and connectivity
  • Transforming new data into a value-added service
  • Grasping the potential to better understand customers and underwrite risk
Matthew Thomas

Strategy and Planning Director

Ageas

16:50
Advisory session
17:10
Case study

Exploring the latest developments in autonomous vehicles

17:30
Panel discussion

Preparing for the age of autonomous cars

  • What is the likely timeframe for the mass adoption of autonomous cars?
  • Lessons from abroad: what legislative change is needed for autonomous vehicles?
  • How can the Government develop the UK as a global centre of expertise?
  • What types of policies will have to be developed for autonomous vehicles?
  • Individual vs. product liability: where will the onus lie?
  • What relationships will emerge between manufacturers and insurers?
  • What will differentiate the winners from the losers in the race to insure autonomous cars?
David Williams

Technical Director, AXA Insurance

Chair of the Automated Driving Insurer Group

Iain Forbes

Head of the Centre for Connected and Autonomous Vehicles

Department for Transport/Department of Business, Innovation and Skills

Matthew Thomas

Strategy and Planning Director

Ageas

18:00
Chair’s closing remarks

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Who attends?

Attendee Breakdown

 

Last year's attending companies at The Motor Insurance Summit


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