The Motor Insurance Summit
Mar 07 2016

The Motor Insurance Summit

Staying one step ahead in the age of innovation

The Waldorf Hilton, London

Event Documentation

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The Motor Insurance Summit addresses the key challenges facing motor insurers, from effective claims management to digital customer engagements. This conference asks how insurers can lead the future of customer-centric innovation and drive the evolution of the industry in the digital age. 

With its strong strategic focus and speakers from all aspects of the industry, the event gives actionable insights to delegates on how to address the most pressing questions in motor insurance and start meaningful debate with senior figures in the industry.

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Highlights in 2016:

  • Heard from CEOs and senior executives from some of the largest insurance companies and brokers, including Ageas, RAC, Zurich Insurance Group and Fresh! Insurance Services
  • Got the very latest updates on regulation from the drivers of regulatory changes, discussed the operational impacts and benchmarked responses against competitors
  • Benefitted from a significant focus on technological trends, including presentations and panel discussions on digitalisation and in-car developments
  • Engaged in strategic debate on claims management and heard from the key players in addressing compensation culture in the UK
  • Networked with key influencers and over 90 key figures in motor insurance from the top 20 major insurance companies

5 Key Questions from Motor Insurance Summit

     

Speakers

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Programme

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Monday, 7th March 2016

09:00
Welcome address by Juliet Knight, Director, Marketforce
09:05
Chairman’s opening remarks
Iain Harper

Digital Director

ZugarZnap

Session One: Navigating the changing landscape of motor insurance

09:10
Building the bridge from the present to the future of motor insurance
Andy Watson

Chief Executive Officer

Ageas UK

09:25
Success in telematics and the road ahead
Nick Walker

Managing Director, Telematics

RAC

09:40
Data, technology, and the reducing cost of motor insurance
Kenny Leitch

Global Telematics Director

RSA Group

09:55
Leaders’ Forum: putting changes into motion
  • What are the best business models on the road to profitability?
  • Can all companies gain from a telematics offering?
  • How can the obstacles of digitalisation for insurance companies be overcome?
  • Changes in regulation - is it helping or hindering insurers' efforts to increase margins?
  • How can processes be modernised in order to reduce costs and deliver a superior service?
  • What should the role of the FCA be in regulating a highly competitive market?
  • How can processes be modernised in order to reduce costs and deliver a superior service?
  • Driverless cars and the Vnuk ruling – are insurers prepared to take on new types of vehicles?
  • How can insurers engage and connect with their customers in the digital age?
Andy Watson

Chief Executive Officer

Ageas UK

Nick Walker

Managing Director, Telematics

RAC

Kenny Leitch

Global Telematics Director

RSA Group

Lisa Powis

Chief Executive Officer

Fresh! Insurance Group

10:30
Refreshments

Session Two: Driving claims transformation

11:00
Managing claims cost – a strategic approach
  • Why have the LASPO reforms not been more successful in curbing claims costs?
  • Streamlining the claims process through automation and digitalisation
  • Service delivery – the customer perspective
  • What will be the impact of eCall on claims?
Karl Helgesen

UK Chief Claims Officer

Zurich Insurance

11:20
Telematics contribution to the claims room
Dr Colin Smithers

Founder and Chief Executive Officer

Redtail Telematics

11:40
Putting the brakes on fraud with MyLicence and the NCD database
  • The road so far: success stories of MyLicense
  • Sharing information while maintaining competitive advantage? The MIB perspective
  • Ways to tackle the bureaucratic and technological challenges
  • Cooperation with the insurance industry to smooth the process of regulatory change 
Byron Shepherd

Service Delivery Manager – MyLicence

Motor Insurers’ Bureau

12:00
Panel Discussion

Tackling claimant culture

  • How should the industry address the culture of fraudulent claims?
  • What should insurers and aggregators do to educate customers on the effects of fraud?
  • Confronting whiplash claims – who should take responsibility?
  • How effective have regulatory efforts been so far? What are the priorities for the future?
  • Building better fraud detection and prevention technology – is this the answer?
  • What should be the role of claims management companies and solicitors?
Byron Shepherd

Service Delivery Manager – MyLicence

Motor Insurers’ Bureau

Karl Helgesen

UK Chief Claims Officer

Zurich Insurance

Deborah Evans

Chief Executive Officer

Association of Personal Injury Lawyers

Adam Gooch

Head of Insurer Protection and Claims

Coverbox Holdings Ltd

12:35
Keynote Address

Regulating the motor insurance industry – update from the FCA 

The Financial Conduct Authority has conducted a number of reviews into motor insurance competition, including sales of add-ons most recently. Michael Sicsic will explore present actions and future plans and priorities in ensuring a fair deal for customers.

Michael Sicsic

Head of Department, Retail GI & Protection, Supervision Division

FCA

12:50
Questions
12:55
Lunch

Session Three: Technology and insurance – innovating in the digital age

13:55
Accelerating innovation in motor insurance
  • Merging the old with the new: innovating in an established insurance provider
  • Key disruptive trends: the threats and opportunities
  • Research and Development in insurance: the role of strategic partnerships 
Dan Freedman

Head of Motor Development

Direct Line Group

14:15
The digital journey - smoothing the bumps along the road
  • Creating a trading focused customer experience programme
  • Modernising existing channels: enhancing mobile and online customer portals on legacy systems
  • Personalisation in the world of price comparison
Andrew Mackie

International Digital Consultant

Travelers

14:35
Telematics – what was the question?
  • Exploring global trends and enabling technology developments
  • The Insurance Value Chain: evaluating the benefits of telematics propositions
  • Looking ahead: the future vision of technology-enabled insurance policies
Martin Williams

Managing Director

Octo Telematics

14:55
The evolution of telematics – providing more than insurance
  • Not just risky drivers: creating a proposition attractive to the mass market
  • The impact of driver behaviour feedback on customer relations and road safety
  • Changing the face of motor claims with preventative measures through telematics
  • The future of customer-centric insurance policies and value-added services
Ed Rochfort

Product Director

Carrot Insurance

15:15
Questions
15:30
Refreshments

Session Four: The future of automotive developments

16:00
Case study: The LUTZ Pathfinder project in Milton Keynes
  • Who’s liable? Inferences from current research and challenges for legislators
  • What’s next? Predictions for the future of driverless technology
Neil Fulton

Programme Director

Transport Systems Catapult

16:15
Case study: The GATEway project in Greenwich
  • The future of autonomous vehicles in urban multimodal transport systems
  • Technological and cyber security risks – implications for insurance
Dr Nick Reed

Academy Director & GATEway Project Leader

Transport Research Laboratory

16:30
The future of motoring – the government’s perspective
  • The cars of tomorrow: connected vehicles and autonomous technology
  • Visions for the future of personal mobility in the UK
  • The policy implications - what does it mean for motor insurers?
Martin Ellis

Policy Lead, Centre of Connected and Autonomous Vehicles

Department of Transport

16:50
The future of motoring – an insurer’s perspective
  • Insuring connected customers – the impact of larger adoption of connected cars
  • Harvesting the benefits of technological developments
  • The pathway to autonomous vehicles – the insurer’s stand on liability
Glen Clarke

Head of Telematics

Allianz

17:10
Mobile voting

Looking ahead – data and in-car technology

In this session delegates will have the opportunity to vote on the questions surrounding automotive developments and its impact on motor insurance. The panel will offer their thoughts on the audience’s responses and reflect on the future direction of the industry.

  • What is the timeframe for mass adoption of new in-car technologies: connected cars, partially-autonomous and fully-driverless vehicles?
  • How is the evolution of in-car technology likely to affect the insurance industry?
  • Will data captured within cars mean the end of insurer-provided telematics devices?
  • How will data ownership issues shape motor insurance?
  • Who will control access to data?
  • Can the current structure of the industry accommodate the challenges that wider adoption of these new technologies would bring?
  • Is there enough clarity on the risks and costs of technology malfunction? 
Daniel O'Byrne

Public Affairs Manager

AXA Group

Neil Fulton

Programme Director

Transport Systems Catapult

Dr Nick Reed

Academy Director & GATEway Project Leader

Transport Research Laboratory

Glen Clarke

Head of Telematics

Allianz

Martin Ellis

Policy Lead, Centre of Connected and Autonomous Vehicles

Department of Transport

17:40
Chair’s closing remarks and end of conference, followed by drinks reception
Iain Harper

Digital Director

ZugarZnap

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Who attends?

Attendee Breakdown

Over 140 attendees from 85 companies attended in March 2016, including:

  • 1st Central
  • AGEAS
  • Allianz Group
  • Altus
  • Arthur J. Gallagher
  • Association of Personal Injury Lawyers
  • Audatex
  • Aviva
  • AXA Group
  • Baringa Partners
  • Belron International
  • Berrymans Lace Mawer
  • BGL Group
  • BNP Paribas Ardilaun Ltd
  • Civil Service Insurance Society
  • Confused.com
  • Covéa Insurance
  • Coverbox Holdings Limited.
  • Cuvva
  • DAC Beachcroft
  • Direct Line Group
  • Enterprise Rent A Car
  • Eurotaxglass
  • Financial Conduct Authority
  • FMG Support
  • Fresh! Insurance Services Group
  • Greenval Insurance Company
  • Hastings Insurance Group
  • HDI-Gerling
  • Hubio
  • Irwin Mitchell
  • Jaguar Land Rover
  • Kennedys
  • LV=
  • Lyons Davidson
  • MCE Insurance
  • Moorestephens
  • Motor Insurers' Bureau
  • One Call Insurance
  • Partner Reinsurance Company
  • Pohjola Bank
  • Prudential Regulation Authority
  • RAC
  • RSA Group
  • Saga Group
  • SSP
  • Thatcham Research
  • The Co-operative Insurance
  • The Integrated Care Clinics
  • Total Accident Management
  • Transatlantic Reinsurance Company
  • Transport Research Laboratory
  • Transport Systems Catapult
  • Weightmans
  • WNS Assistance
  • Zurich Insurance Group

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Sponsors

Danlaw

Danlaw has a long history of innovation in the ...... More »

Octo Telematics

Octo Telematics is the global leader in Insurance ...... More »

Redtail Telematics

Founded in 2008, REDTAIL Telematics is an established ...... More »


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Exhibitor

CRIF Decision Solutions

CRIF Decision Solutions, part of the CRIF Group, has ...... More »


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Media Partners

Bodyshop

bodyshop magazine is the leading, independent automotive ...... More »

Chartered Insurance Institute

The Chartered Insurance Institute is the leading ...... More »

MyLicence

MyLicence makes it easier for vehicle owners to get an ...... More »

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