Now in its 5th year, The Motor Insurance Summit addresses the key challenges facing motor insurers, from claims transformation to customer engagement and retention. Expert speakers from 10 insurers will examine how the industry can ensure profitability and remain ahead of the curve in today’s customer-centric and digital age.
With its strong strategic focus, the event provides the perfect platform for leading figures from insurers, brokers, aggregators, the supply chain and regulators to engage in a meaningful discussion on the future of the industry.
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Why attend in 2017?
Tuesday, 28th March 2017
A driverless future? The long-term perspective
Since 2014 Aviva has implemented a ‘digital first’ strategy with heavy investments in the digital sphere. In this presentation Colm Holmes will discuss the steps necessary to achieve a true digital transformation and what outcomes this leads to for new and existing customers.
Responding to technological and regulatory change
- How can the industry ensure profitability in challenging conditions?
- Seizing the potential of digitalisation: what will successful innovation look like?
- Disruption in the industry: what role will InsurTech play?
- Gearing up for autonomous vehicles: what must the industry do to prepare?
- Data-driven value-added services: is this the key to long-term customer retention?
- What role can better data sharing between aggregators and insurers play?
- Going direct: why are some players adopting this strategy while others are abandoning it?
- What further regulatory changes can be expected and what might the impact be?
- Where are we now in terms of digitalisation?
- Introducing self-service into claims: how far can this be taken?
- Automating the claims process: the potential of machine learning and artificial intelligence
- Overcoming the challenge of integrating automation with human empathy
Reforming the claims industry
- What are the next steps in the journey to reforming whiplash claims?
- What can be done to counteract the activities of CMCs and nuisance calls?
- How can the insurance industry and legal profession work together to reduce fraud?
- Transforming attitudes: what role can education play in preventing fraud?
- Remaining one step ahead: how might new data and technology help detect fraud?
- How might eCall and telematics radically transform claims?
Differentiating on service: evaluating the success factors
In 2014, Direct Line moved away from a relentless focus on price in its advertising campaigns, seeking instead to differentiate itself as a service-led proposition. In this case study, Gus Park will evaluate the results of this approach, focusing in particular on customer retention.
The power of value-added services
Smartdriverclub offers an innovative array of value-added services with its plug & play telematics device, including location tracking, crash assistance, self-diagnostic and from 2017 onwards, Wi-Fi. In this presentation, Penny Searles will explore how this strategy has translated into longer and more enduring relationships with customers.
Retaining customers in a price-sensitive market
- What will be the impact of the FCA reforms? Will customers shop around more?
- Differentiating on price vs. service: which strategies suit which customers?
- How can digital be used to better engage customers?
- What is the real relationship between CX and retention? How can the right metrics be embedded?
- To what extent can gamification strengthen engagement?
- How can telematics be used as the basis of a value-added proposition?
- Which areas of IoT should insurers be prioritising?
- Advances in self-diagnostics, data capture and connectivity
- Transforming new data into a value-added service
- Grasping the potential to better understand customers and underwrite risk
Exploring the latest developments in autonomous vehicles
Preparing for the age of autonomous cars
- What is the likely timeframe for the mass adoption of autonomous cars?
- Lessons from abroad: what legislative change is needed for autonomous vehicles?
- How can the Government develop the UK as a global centre of expertise?
- What types of policies will have to be developed for autonomous vehicles?
- Individual vs. product liability: where will the onus lie?
- What relationships will emerge between manufacturers and insurers?
- What will differentiate the winners from the losers in the race to insure autonomous cars?
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*This rate is available for insurance companies, brokers, underwriters, managing agents and aggregators only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this rate. The price remains at the discretion of the conference producer, whose decision is final.