The road ahead for the Nordic insurance industry is filled with both opportunities and challenges; as wider global trends impact the market and new technologies further transform the industry, calls for innovation continue to intensify. The Future of Nordic Non-Life Insurance is the premier platform to learn from those leading the way and discover key lessons to successfully navigate your way in an ever-changing environment.
Building on the success of the previous two years, the 2017 event promises to be the biggest and best yet, delivering delegates with exclusive and pioneering content from leading figures at the biggest insurance companies from across the region. Focused sessions, applied industry case-studies and stimulating panel discussions will provide practical knowledge on how organisations can enhance their relevancy and success.
Tuesday, 7th March 2017
Being an agile insurer in a time of uncertainty
- Staying ahead of the curve: how can insurers adapt to remain relevant?
- In what ways are consumer needs changing with the advent of new technologies?
- What changes are likely to occur in the distribution of insurance products?
- How will technological change affect the design of insurance products and customer portfolios?
- Differentiation and diversification: how important are value-added services in future offerings?
- What will the future insurer-insured relationship look like?
- Creating a culture of innovation: what must insurers do to transform a risk-averse industry?
- Which changes will have the biggest impact on non-life insurance over the next 10 years?
Pursuing internal disruption: lessons from Tryg
This case study will examine Tryg’s pioneering strategies to innovate from within. From creating a newly established innovation department, to building relationships with entrepreneurs in The Camp, Tryg has fully committed itself to finding future-proof business solutions in a rapidly changing environment. Delegates will benefit from unparalleled insight into how to effectively engage with those outside of the industry and how to disrupt internally before external forces beat you to it.
- How do macro trends and InsurTech start-ups impact insurance?
- The importance of agility: what must insurers do?
- How can you reform your organisation to embrace innovation?
- Building innovative and durable tools: insurance core systems, portals, clouds?
Out of industry perspective: Nordnet
Nordnet is a shining example of a bank that has achieved excellent online customer experiences, whilst keeping overhead costs low. In this case study, delegates will get the chance to hear insight from beyond the insurance industry as Sameela Wanniatchi describes the evolution of Nordnet, and how it has furthered its own success in a competitive market.
Realising the potential of the smart home
This case study will explore the unique smart home proposition offered by Neos, an exciting disruptive force in the UK insurance market. Daniel Knight, Chief Product Officer at Neos, will outline the company’s original approach to connecting with the customer on the basis of mitigating risk using the Internet of Things. Delegates will learn how new types of data can be utilised, resulting in the most detailed understanding of the customer possible and a new approach to risk management.
Taking telematics to the next level
This case study will look at NEM Forsikring’s new and exciting app that monitors customers’ driving. NEM Forsikring has bypassed the black box and moved towards mobile devices to track how customers drive, the data from which will be used to determine premiums. Delegates will hear about this innovative initiative and learn how insurers can offer more to their customers through technological advances.
New frontiers in risk understanding and mitigation: grasping the opportunities
Delegates will have the opportunity to discuss the following questions at their tables before feeding back to the Chair and speakers for comment.
- What technologies offer the greatest potential to help model risk better?
- When are new technologies expected to be widely adopted?
- What obstacles stand in the way of adopting new technologies? How can these be overcome?
- Risk transfer to risk prevention: is this the way ahead?
- Shifting the focus from annual renewal: will pay-as-you-go insurance change future propositions?
- Giving the customer what they want: how can greater flexibility be built into products?
- Dealing with declining risk: where can new sources of revenue be found?
- Tackling the realities of big data: assessing the challenge ahead
- Key lessons for enhancing the use of collected data
- Deriving value and meaning: improving data interpretation
- Future data strategies: where next?
Insurance companies across the globe are recognizing the advantages that advanced predictive analytics like Machine Learning can deliver across their enterprise. All areas of the business, from Sales & Marketing, to Pricing and Underwriting, and Claims Management can become competitive advantages when the powerful insights from predictive analytics are infused into the process. Learn how modern technology now makes it possible to integrate these powerful insights directly into your everyday workflow.
Harnessing advanced analytics to defeat organised crime
This case study will examine the data strategies being used by Gjensidige Forsikring to combat organised crime in the Nordic region. Delegates will benefit from key lessons in how the use of advanced analytics has positively impacted the fraud team’s operations and efficiency.
Wednesday, 8th March 2017
- Knowing your customer: what do they want in times in need?
- Inspiring customer delight through heartfelt communication: defining a plan of action
- Recruiting for emotional intelligence: what attributes should insurance organisations look for?
- Equipping staff with the skills and information necessary for dealing with delicate situations
Connecting and engaging: exploring the future role of insurers in customers’ lives
In this session, delegates will vote on their mobile devices on a variety of questions relating to the insurer-insured relationship. Results will be relayed to our panel of industry experts who will discuss the implications. Topics to be discussed will include:
- How can insurers successfully build strong relationships with Millennials?
- Identifying pain points: what are the sources of customer dissatisfaction? How can these be overcome?
- What are the foundations of loyalty?
- Embedding yourself into the customers’ life: what is the right balance of communication?
- At what point does digital communication become frustrating for the customer?
- What more can insurers offer their customers beyond traditional products and services?
- Pinpointing the problem: why is fraud on the rise?
- Digitalisation: a double-edged sword?
- Which new data sources are most valuable in the fight against fraud?
- Using social media to the insurers’ advantage: strategies for success
- Overcoming the operational challenge: updating systems for better fraud detection
Update from Finansinspektionen
Blockchain in action: lessons from Everledger
Blockchain is the buzzword of the moment across financial services, but there are questions over how it is going to tangibly affect the insurance industry and how companies can adopt this new technology. In this case study, delegates will discover how blockchain is being used by Everledger to stop fraud and implement transparency in global supply chains.
Peer-to-peer insurance: transforming the traditional insurance offering
In this case study delegates will hear from Inspeer, a French organisation revolutionising traditional risk models through offering peer-to-peer insurance. With the aim of making insurance fair, Inspeer has come up with a unique way to sell to customers whilst ensuring value for money.
- How are customer needs changing in the advent of the sharing economy?
- What must insurers do to adapt and deal with this trend?
- In what ways is the sharing economy complicating risk?
- Dealing with underinsurance: how can this be rectified?
InsurTech: friend or foe?
- Is InsurTech likely to disrupt the Nordic insurance industry? In what timeframe?
- What area is most ripe for disruption?
- How can insurers keep pace with innovative new entrants?
- Avoiding difficulties: what are the key obstacles to a successful InsurTech partnership?
- How can you ensure partnerships meet the needs of both sides?
- Lessons from abroad: what can be learnt from the UK experience of InsurTech?
The Future of Nordic Non-Life Insurance is regularly attended by over 100 senior insurance professionals from across the Nordic region. Here is a sample of companies that attended in 2016:
- Dina Försäkringar
- ERGO Insurance
- Federation of Finnish Financial Services
- Folksam Group
- Gjensidige Forsikring
- Guidewire Software
- Hive by Britsh Gas
- HUGIN Expert
- If P&C Insurance
- Købstædernes Forsikring
- LB Forsikring
- Lietuvos Draudimas
- Moderna Försäkringar
- Munich Re
- NEM Forsikring
- Nemi Forsikring
- Norwegian School of Economics
- OP Financial Group
- Oracle Corporation
- RSA Group
- Suomen Keskinäinen Lääkevahinkovakuutusyhtiö
- TIA Technology
- Zurich Insurance Group
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* This rate is available for insurance companies, brokers, underwriters, managing agents and aggregators only. Service providers, including consultants, outsourcing service providers, IT providers and solicitors are not eligible for this rate. The price remains at the discretion of the conference producers, whose decision is final.
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