Marketforce

Register now » Email me the brochure »

Now in its 15th year, The Future of General Insurance builds upon the past years’ successes and is now bigger and better than ever. Over three days the Data and Analytics Forum, the General Insurance Summit, and the all new Commercial Insurance Forum will deliver more content than before, giving you the skills and know-how to understand, implement and adapt to the latest issues and trends in this highly competitive industry.

Speakers

View all speakers »

Key reasons to attend:

  • Hear from industry leaders including Aviva, Zurich Insurance Group, Confused.com, LV= and more
  • Discuss the latest issues: from strategy to pet telematics and from the war on fraud to climate change
  • Learn from your peers with 350+ attendees and P2P sessions
  • Meet the innovators bringing tomorrow’s world into today

Who will you meet? 

Over 90 senior representatives from across the industry are already confirmed to attend this year's conference including: 

ACORD Global Insurance Standards Direct Line Group Motor Insurers' Bureau
AEGON Ecclesiastical Insurance Group Open GI
Ageas Insurance Elite Insurance Company RDM Group
Allianz Group Enterprise Rent A Car RSA Group
Altus ERS Saga Group
Arthur J. Gallagher Expedite Resolution SAS
Association of British Insurers Financial Conduct Authority State Street Bank & Trust
Aviva Finans Norge Sterling Insurance Company
AXA Group Flood Re Taylor Wessing
Bank Negara Malaysia Galaxy Insurance Tesco Bank
BGL Group Hedera Consulting Tesco Underwriting
Brightside Group IDT911 The Institutes
CFC Underwriting Imperial Consultants Transport Systems Catapult
Chaucer Innovations Infinite Universiti Tun Abdul Razak
Chaucer Insurance Insurance Fraud Bureau University College London
Close Premium Finance Junction Insurance Vitality Life
Confused.com Keoghs Weightmans
CRIF Lumley Jacobs Zurich Insurance Group
DAC Beachcroft LV=  
Deloitte MORE TH>N

Data and Analytics Forum - 16th November

Now in its third year, the Data and Analytics Forum is an opportunity to hear from experts in the insurance sector on the latest developments in the fast-moving field of analytics and data. Having a good data strategy is vital to the business success of every insurer, and this first day of the Future of General Insurance is an opportunity to focus in on the power of data and analytics for all aspects of the industry – including marketing, sales, claims, underwriting, fraud, and more. Providing practical advice alongside an examination of the latest trends, this will be an ideal introduction to the rest of the summit.
 

Key reasons to attend:

  • Gain key business takeaways for your organisation’s data and analytics strategy
  • Learn how to create a more personalised customer interaction
  • Hear practical case studies on how to use analytics across your organisation
  • Discover the latest trends in analytics techniques and new data sources
  • Network with leading figures and experts from across the insurance world

Jonathan Mansley Jonathan Mansley
Head of Data, Analytics and Insight,
Aviva
Laurent Kocher Paul Wishman
Group eCommerce Director,
LV=
Joost Mortier Annarita Roscino
Head of Analytical Development,
Zurich

General Insurance Summit - 17th & 18th November

The General Insurance Summit is the leading event in the insurance industry, offering two days of fresh and exciting content to address the market-critical issues affecting your business today and in the future. Incorporating a breadth of sessions on both strategy and future outlook, the Summit is the pinnacle of innovation and strategic thinking in the business.

Discover:

  • How to deliver excellence with lessons from the top
  • The new era of customer engagement
  • The talent management strategies to keep insurers ahead of the curve
  • How disruptive business models are altering the landscape
  • The technology that’s changing the face of the industry
  • How the FCA will give consumers a fair deal in 2015 and beyond
  • A whole host of industry specific streams: from product innovation to the fight against fraud and from online engagement to preparing for future hazards… The choice really is yours

Laurent Kocher Vibhu Sharma
Chief Executive Officer, UK General Insurance,
Zurich Insurance Group
Jonathan Mansley Maurice Tulloch
Chairman Global General Insurance and Chief Executive Officer, UK & Ireland General Insurance,  
Aviva
Laurent Kocher Amanda Blanc
CEO AXA Commercial Lines & Personal Intermediary,
AXA Commercial Lines & Personal Intermediary

Commercial Insurance Forum - 18th November

In commercial insurance, the broker and insurer relationship is the keystone to success. Join our array of first-class brokers and insurers at the inaugural Commercial Insurance Forum to discuss the state of the market, the areas of opportunity and the all-important insurer-broker partnership.

Learn together, with topics including:

  • Commercial lines in review
  • The changing distribution landscape
  • The opportunities of digital
  • Analytics in action: how to learn from personal lines

Jonathan Mansley Nicolas Aubert
Chief Executive Officer, UK Insurance,  
Willis
Laurent Kocher Gareth Hemming
Commercial Lines Director,
Aviva
Joost Mortier Tim Pitt
Head of Data, Analytics & Pricing,
XL Insurance

Will Greenwood

‘In light of the Rugby World Cup and to help ease you into the drinks reception, Will Greenwood will be sharing his memories of being part of the winning squad in 2003.’

Maurice Tulloch
Maurice Tulloch

Chairman Global General Insurance & Chief Executive Officer

Aviva

Vibhu Sharma
Vibhu Sharma

Chief Executive Officer, UK General Insurance

Zurich Insurance Group

Nicolas Aubert
Nicolas Aubert

Chief Executive Officer, UK Insurance

Willis

Martin Coriat
Martin Coriat

Chief Executive Officer

Confused.com

Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

John O’Roarke
John O’Roarke

Managing Director, General Insurance

LV=

Paul Jewell
Paul Jewell

Chief Underwriting Officer

Towergate

Neil Brettell
Neil Brettell

General Manager, UK Retail

Allianz Group

Vincent Branch
Vincent Branch

Chief Actuary & Chief Underwriting Officer

Vitality UK

Martin Oliver
Martin Oliver

Managing Director, Personal Lines

Arthur J. Gallagher

Matt Poll
Matt Poll

Commercial Director

MORE TH>N

Simon Green
Simon Green

Director of General Insurance & Protection

Financial Conduct Authority

Darren McCauley
Darren McCauley

Chief Underwriting Officer

Tesco Underwriting

Susan Penwarden
Susan Penwarden

Chief Underwriting Officer, Commercial & Corporate,

Aviva

Brendan McCafferty
Brendan McCafferty

Chief Executive Officer

Flood Re

Simon Mortimer
Simon Mortimer

Chief Digital Officer

Saga

Tim Yorke
Tim Yorke

Chief Operating Officer

ERS

Huw Evans
Huw Evans

Director General

ABI

David Williams
David Williams

Managing Director, Underwriting

AXA Commercial Lines & Personal Intermediary

Julie Page
Julie Page

Chief Executive Officer, UK Commercial & Consumer Practice and Managing Director

Marsh

David Baker
David Baker

Director of Group Regulatory Risk & Compliance

Direct Line Group

Gareth Hemming
Gareth Hemming

Commercial Lines Director

Aviva

Chris Woollam
Chris Woollam

Commercial Strategy & Distributions Director

UK General

Fraser Edmond
Fraser Edmond

Broker Distribution Director

Aviva

Gareth Howell
Gareth Howell

Product Director

AXA Personal Lines

Paul Wishman
Paul Wishman

Group eCommerce Director

LV=

Martyn Green
Martyn Green

Pricing and Insight Director

BGL Group

Hugh Kenyon
Hugh Kenyon

Personal Lines Pricing Director

LV=

Rob Smale
Rob Smale

Claims Director

Ageas Insurance

Chris Voller
Chris Voller

Claims Director

AXA Insurance

Ian Currie
Ian Currie

Motor & Injury Claims Director

RSA

Mark Evans
Mark Evans

Marketing Director

Direct Line Group

David McCallum
David McCallum

Group Director

Brokerbility

Tim Wallis
Tim Wallis

Chairman

Claims Portal

Cathy Taylor
Cathy Taylor

Head of Commercial Underwriting and Operations

Ageas

Ronnie Brown
Ronnie Brown

Group Digital Manager

Hiscox

Tim Pitt
Tim Pitt

Head of Data, Analytics & Pricing

XL Insurance

Annarita Roscino
Annarita Roscino

Head of Analytical Development

Zurich Insurance

Jonathan Mansley
Jonathan Mansley

Head of Data, Analytics and Insight

Aviva

Billy Ferguson
Billy Ferguson

Head of Enterprise Architecture

Allianz Group

Jeremy Trott
Jeremy Trott

Head of Operations - Claims

Allianz Insurance

Mike Brown
Mike Brown

Head of Counter Fraud Intelligence

Direct Line Group

James Burns
James Burns

Cyber, Technology & Media Underwriter

CFC Underwriting

Ben Fletcher
Ben Fletcher

Director

Insurance Fraud Bureau

Dan Fiehn
Dan Fiehn

Group Head of IT

Markerstudy Group

Steve Jackson
Steve Jackson

Head of Financial Crime

Covéa Insurance

James York
James York

Founder & Director

Worry+Peace

Steinunn Hlíf Sigurðardóttir
Steinunn Hlíf Sigurðardóttir

Managing Director - Claims

Vörður

Chris Rapley
Chris Rapley

Professor of Climate Science

University College London

Bernel Mayers
Bernel Mayers

Risk Consultant

Zurich

David Woodfield
David Woodfield

Head of Partnerships

Bought By Many

Alastair Barter
Alastair Barter

Senior Policy Officer for Business and Industry

Information Commissioner’s Office

Jez Coates
Jez Coates

Chief Engineer – Vehicle Projects

RDM Group

Chris Moody
Chris Moody

Chief Business Development Officer

Transport Systems Catapult

Rory Morgan
Rory Morgan

Head of Logistics Support, Western Europe

Iron Mountain

Craig Donaldson
Craig Donaldson

Company Secretary

Telent

Will Greenwood
Will Greenwood

World Cup-Winning Former Rugby Player

Telegraph Columnist & Sky Sports Pundit

Print Programme Download Brochure

Data & Analytics

09:00

Welcome address by Marketforce

09:05

Chairman’s opening remarks

Session One: Optimising your data and analytics approach
09:10

Establishing a coherent and comprehensive data strategy

  • Designing your data and analytics plan around your organisation’s business priorities
  • Recognising where data analytics can add the most value to your business
  • Ensuring that every department in your organisation collects and shares useful data
  • Accommodating different departmental needs whilst avoiding data silos  
Simon Mortimer
Simon Mortimer

Chief Digital Officer

Saga

09:30

Advisory session

09:50

Fostering a data-oriented organisational culture

  • Beyond data collection: focusing your business culture on data optimisation  
  • Data awareness: training your staff to ask the right questions of data
  • Making analytics outputs accessible and comprehensible at all levels
  • Implementing a change in processes to support a data-oriented culture 
Martyn Green
Martyn Green

Pricing and Insight Director

BGL Group

10:10

Mobile Voting and Panel Discussion

Data analytics in insurance: taking the industry temperature

In this session delegates will have the opportunity to vote on a series of questions regarding the use of data in the insurance industry before the panellists discuss the results. Issues to be covered include:

  • How well does the insurance industry currently use data?  
  • In which areas is there the greatest need for improvement?
  • Which new data sources are the most useful for insurers?
  • Where should your analytics skills sit within the organisation?  
  • How will the use of personal data in insurance evolve?
  • What level of investment are insurers devoting to analytics?
Martyn Green
Martyn Green

Pricing and Insight Director

BGL Group

10:40

Refreshments

Refreshments

Session Two: Towards more personalised customer interactions
11:10

The role of analytics in enhancing the end-to-end customer experience

  • Creating a positive customer journey: the power of data and analytics  
  • Using analytics to create an accurate picture of the customer journey  
  • Improving customer service through more individualised interaction
  • The complexities of omnichannel personalisation: overcoming the data challenges 
Paul Wishman
Paul Wishman

Group eCommerce Director

LV=

11:30

Towards truly analytics-driven sales and marketing

  • The role of data in creating a more integrated package of services for the customer
  • New approaches when using data to drive your up-selling and cross-selling
  • What kinds of analytics-driven messages really engage customers?
  • How can analytics drive your approach to social media in real time?

Speaker to be confirmed

11:50

Advisory

12:10

A new deal for customers: providing benefits in exchange for data

  • How are customer expectations shifting around data use and privacy?  
  • How can you encourage people to offer up more of their personal data? 
  • What new products and deals can be offered once you have more customer data?
  • Changing internal processes and systems to accommodate a more flexible offering
David Woodfield
David Woodfield

Head of Partnerships

Bought By Many

12:30

Ask the experts

Delegates will have ten minutes to discuss with colleagues what they think some of the key questions are for the future of data use in customer interactions. Delegates will then feed back their questions to the panel for comment. Topics that could be covered include: 

  • What lessons can insurers take from retailers or other financial companies? 
  • What are the opportunities and challenges of a more data-savvy customer? 
  • What additional data are customers likely to be willing to share?
  • How can this new data best be utilised?

 

       

13:00

Lunch

Session Three: Analytics and data in action – case studies
14:15

Case Study

Claims: using analytics to optimize your knowledge of the customer

  • The role of analytics in customer selection: the lessons from Vörður´s experience
  • Integrating claims effectively into your wider customer experience
  • The impact of new data sources on how Vörður communicate with customers and claimants
Steinunn Hlíf Sigurðardóttir
Steinunn Hlíf Sigurðardóttir

Managing Director - Claims

Vörður

14:35

Case Study

Underwriting: taking accuracy to the next stage

  • Shifting from portfolio to individual risk: understanding data at the granular level 
  • Finding ways of using new data sources to create a more accurate risk profile
  • Using analytics for more reliable real-time price generation
  • The potential for using analytics to insure new risks 
Annarita Roscino
Annarita Roscino

Head of Analytical Development

Zurich Insurance

14:55

Advisory session

15:15

Case Study

Fraud: how data can raise the game in the fight against fraudsters

  • Using analytics to detect anomalies in customer behaviour 
  • Linking claims and underwriting data to ensure comprehensive fraud detection
  • Making the most of data sharing across the industry
Steve Jackson
Steve Jackson

Head of Financial Crime

Covéa Insurance

15:35

Questions

15:45

Refreshments

Session Four: The future of personal data – new data sources; new regulation
16:15

Data privacy: a view from the regulator

 A representative from the Information Commissioner's Office will give an update on the upcoming General Data Protection Regulation and highlight the areas that will have an impact on the insurance sector.  

16:35

Advisory

16:55

A vision of the future: personal data as a transferable and exchangeable commodity

Dan Fiehn
Dan Fiehn

Group Head of IT

Markerstudy Group

17:15

The connected future: using data from social media and the internet of things

  • How can insurers use social media data within the limits of personal privacy? 
  • Driverless cars and in car technology: working with motor manufacturers
  • M2M technology: from sensors in the home to pet tracking and wearable devices
  • What new questions could data from new technology answer? 
Jonathan Mansley
Jonathan Mansley

Head of Data, Analytics and Insight

Aviva

17:35

Chairman’s closing remarks and drinks reception

GI Summit Day 1

09:00

Welcome address by Marketforce

09:05

Chairman’s opening remarks

Session One: Leaders’ Forum – delivering excellence in insurance
09:10

A global perspective on the world’s leading insurance market

Vibhu Sharma
Vibhu Sharma

Chief Executive Officer, UK General Insurance

Zurich Insurance Group

09:30

Helping customers find the best deals: the next stage in the aggregator evolution

Martin Coriat
Martin Coriat

Chief Executive Officer

Confused.com

09:50

Showcasing the value of general insurance: engaging future customers

John O’Roarke
John O’Roarke

Managing Director, General Insurance

LV=

10:10

Advisory Session

10:30

Panel Discussion

Adapting to new market conditions and new customer needs: strategies for success

  • Where is the economy headed? What are the prospects for market growth?
  • Two years later: how have the FCA and PRA affected the industry? What’s next?
  • Problems of perception? What do consumers think and expect of their insurers?
  • How will organisations continue to differentiate in the crowded UK market?
  • Which innovations are the greatest disruptors? How will insurers respond?
  • The onward march of digitalisation: what next for distribution and service?
  • What are the greatest challenges and opportunities the industry will face in 2016?
Vibhu Sharma
Vibhu Sharma

Chief Executive Officer, UK General Insurance

Zurich Insurance Group

Martin Coriat
Martin Coriat

Chief Executive Officer

Confused.com

John O’Roarke
John O’Roarke

Managing Director, General Insurance

LV=

11:00

Refreshments

Session Two: Building a new era for customer engagement
11:30

Mobile Voting & Panel Discussion

The UK public trusts its insurers less than any other country in Europe – and less than it trusts the banks it blames for the financial crisis. In this session, delegates will vote on a series of questions about why this is the case and what the industry can do to reverse the trend. The panel will discuss the results. Issues will include:

  • Price, experience or past events: what’s at the heart of dissatisfaction?
  • From commissions to renewal pricing: how important is transparency – or its lack?
  • Overcoming ‘grudge purchase’ attitudes: what value can be added and where?
  • Who is best placed to lead the way in improving public perceptions?
Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

Neil Brettell
Neil Brettell

General Manager, UK Retail

Allianz Group

Martin Oliver
Martin Oliver

Managing Director, Personal Lines

Arthur J. Gallagher

12:00

Case Study

Vitality: How an innovative business model radically changes customer engagement

Vitality core purpose is to make people healthier and enhance and protect their lives. This case study will explore the Vitality business model and share perspectives on the value for customers, Vitality and society.

Vincent Branch
Vincent Branch

Chief Actuary & Chief Underwriting Officer

Vitality UK

12:15

Advisory Session

12:30

Questions

12:35

Keynote Address

Maurice Tulloch
Maurice Tulloch

Chairman Global General Insurance & Chief Executive Officer

Aviva

12:55

Questions

13:00

Lunch

Session Three: Streams
Stream A: Claims – delivering customer focus and cost efficiencies Stream B: Online engagement – acquisition and retention in the digital age Stream C: Risk and underwriting – preparing for future hazards
View full stream » View full stream » View full stream »

14:15 The future of the Claims Portal: retaining the momentum for change

Tim Wallis

Chairman

Claims Portal

14:35 Title to be confirmed

Frederic Valluet

Solutions Director, Insurance

MarkLogic

14:55 Questions

15:00 Panel Discussion

Rob Smale

Claims Director

Ageas Insurance

Jeremy Trott

Head of Operations - Claims

Allianz Insurance

Chris Voller

Claims Director

AXA Insurance

Frederic Valluet

Solutions Director, Insurance

MarkLogic

14:15 Reinvigorating insurance broking: moving relationships online

14:35 Advisory Session

14:55 Case Study

Mark Evans

Marketing Director

Direct Line Group

15:15 Questions

14:15 Snapshot update: cyber risk in the era of hyper-connectivity

James Burns

Cyber, Technology & Media Underwriter

CFC Underwriting

14:30 Snapshot update: climate change and its impact on supply chain risks

Chris Rapley

Professor of Climate Science

University College London

14:45 Advisory Session

15:00 Ask the Experts

Darren McCauley

Chief Underwriting Officer

Tesco Underwriting

Hugh Kenyon

Personal Lines Pricing Director

LV=

James Burns

Cyber, Technology & Media Underwriter

CFC Underwriting

15:25

Refreshments

Session Four: Streams
Stream D: Fraud – uncovering and outsmarting the latest threats Stream E: Operations and technology – enabling the trendsetters of tomorrow Stream F: Product innovation – meeting the needs of a new generation
View full stream » View full stream » View full stream »

15:55 Leading the way against organised fraud: the latest from the IFB

Ben Fletcher

Director

Insurance Fraud Bureau

16:15 Advisory Session

16:35 Questions

16:40 Peer-to-Peer Discussion

Mike Brown

Head of Counter Fraud Intelligence

Direct Line Group

15:55 Creating customer-centric operations for the 21st century

Tim Yorke

Chief Operating Officer

ERS

16:15 Advisory Session

16:35 Developing agile systems: accepting change as a permanent factor

Billy Ferguson

Head of Enterprise Architecture

Allianz Group

16:55 Questions

15:55 Product design in the Digital Age: a data-driven approach

Gareth Howell

Product Director

AXA Personal Lines

16:15 Advisory Session

16:35 Case Study

David Baker

Director of Group Regulatory Risk & Compliance

Direct Line Group

16:55 Questions

Session Five: The evening’s entertainment begins…
17:05

-

Will Greenwood
Will Greenwood

World Cup-Winning Former Rugby Player

Telegraph Columnist & Sky Sports Pundit

17:45

Chairman’s closing remarks and end conference

GI Summit Day 2

09:10

Chair’s opening remarks

Session Five: Enabling innovation in insurance – creating a competitive edge
09:15

Keynote Address

Talent management for the Digital Age

  • How real is the skills shortage problem? How is it affecting growth prospects?
  • Assessing current competencies: where is a talent injection most needed?
  • Committing to change: finding, keeping and engaging a new generation of insurers
  • What can the industry do together to promote insurance as a career of choice?
Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

09:30

Title to be confirmed

Jim Stikeleather
Jim Stikeleather

Chief Innovation Officer

Dell Information Services

Senior Representative
Senior Representative

Zurich Insurance

09:45

Case Study

P2P insurance: disrupting business norms

Speaker to be confirmed

10:00

Case Study

Worry+Peace: disrupting business norms with insurance for the modern shopper

James York
James York

Founder & Director

Worry+Peace

10:15

Panel Discussion

Moulding the insurers of the future: enhancing skills, processes and culture

Taking advantage of evolving customer expectations, new technologies and disruptive business models will be critical to insurers’ future success, but it hinges on how well they can adapt their existing operations. In this session, panellists will explore what needs to change, what solutions might be effective, and the challenges to implementing them.

  • Resources, regulation or risk aversion: what’s really preventing innovation?
  • Creating the will to change: who is best placed to drive a culture of invention?
  • Implementing the new strategy: is it best to be an innovator or fast follower?
  • Attracting bright new talent: what can be done to show insurance is exciting?
  • The best of both worlds: what balance should be struck between technical and softer skills?
Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

James York
James York

Founder & Director

Worry+Peace

Jim Stikeleather
Jim Stikeleather

Chief Innovation Officer

Dell Information Services

Senior Representative
Senior Representative

Zurich Insurance

10:50

Refreshments

Session Six: Regulation and policy – the outlook for insurance
11:20

An update from the FCA: giving insurance customers a fair deal in 2015 and beyond

Simon Green
Simon Green

Director of General Insurance & Protection

Financial Conduct Authority

11:40

Flood Re: enabling affordable cover for the UK’s homes

The UK’s not-for-profit flood reinsurance fund launched in 2015 to ensure that at-risk homes can get affordable cover for the flood element of their property insurance. In this presentation, the scheme’s Chief Executive will provide an update on its progress to date and its five year plan.

Brendan McCafferty
Brendan McCafferty

Chief Executive Officer

Flood Re

12:00

Advisory Session

12:20

Questions

12:30

Interview

UK insurance in the post-election landscape: prospects for enhancing the market

In this session, senior representatives from politics and insurance will be interviewed about the future of the UK insurance industry in the next Parliamentary term. 

            Interviewees to be confirmed 

12:55

Lunch hosted by Accenture Duck Creek

Session Seven: Tomorrow’s world – technology-driven change in insurance
14:20

Case Study

GPS tracking and the Internet of Things: from motor to pet telematics?

With its transformative impact on underwriting, telematics is touted by many as the future of motor insurance; the More Th>n Drive app enables customers to save up to 20% on their car insurance premiums by driving well. But the growth in telematics isn’t restricted to motor – GPS tracking of pets could be used to similarly reward customers who look after their animals well. This presentation will explore the current insurance telematics landscape and its future.

Matt Poll
Matt Poll

Commercial Director

MORE TH>N

14:40

Advisory Session

15:00

Questionss

15:10

Case Study

Green-lighting driverless cars? The VENTURER project

A Bristol-based consortium exploring the feasibility of driverless cars in the UK, VENTURER has been trialling autonomous vehicles throughout 2015.  Promising reduced pollution, congestion and accidents, the potential societal benefits are significant – and the repercussions for insurers could be profound.

David Williams
David Williams

Managing Director, Underwriting

AXA Commercial Lines & Personal Intermediary

15:30

Panel Discussion

Surviving the autonomous vehicle revolution: how must insurers adapt?

  • Legal implications for insurers and drivers: how might the RTA and liability change?
  • How great is consumers’ understanding of and appetite for autonomous vehicles?
  • What effect will motor market shrinkage have on wider business strategies?
  • How might increasingly complex vehicles affect roadside assistance?
  • What are the prospects for telematics in an autonomous car future?
  • What role will motor manufacturers play in a transformed insurance landscape?
David Williams
David Williams

Managing Director, Underwriting

AXA Commercial Lines & Personal Intermediary

Jez Coates
Jez Coates

Chief Engineer – Vehicle Projects

RDM Group

Ian Currie
Ian Currie

Motor & Injury Claims Director

RSA

Chris Moody
Chris Moody

Chief Business Development Officer

Transport Systems Catapult

16:15

Chairman’s closing remarks and end of conference

Commercial Insurance

09:00

Welcome address by Marketforce

09:05

Chair’s opening remarks

Session One: Leaders’ forum – the future of commercial insurance
09:10

Keynote Address

Working flexibly with customers and brokers: building relationships that last

Speaker to be confirmed

09:25

Delivering excellence in broking: surpassing clients’ evolving expectations

Nicolas Aubert
Nicolas Aubert

Chief Executive Officer, UK Insurance

Willis

09:40

The outlook for the SME market: changing dynamics and new opportunities

Gareth Hemming
Gareth Hemming

Commercial Lines Director

Aviva

09:55

Advisory Session

10:10

Panel Discussion

From changing distribution to increasing consolidation: commercial lines in review

  • Where is the economy headed? What are the prospects for market growth?
  • From Thematic Reviews to the Insurance Act: which changes are having the greatest effect?
  • What impact is broker consolidation having on the competitive landscape?
  • The elephant in the room: how might commission disclosure affect distribution?
  • To what extent are insurers and brokers meeting each other’s expectations?
  • How effectively is the industry delivering value in pricing and service?
  • Surviving the revolution in data and digital: how are organisations responding?
Nicolas Aubert
Nicolas Aubert

Chief Executive Officer, UK Insurance

Willis

Gareth Hemming
Gareth Hemming

Commercial Lines Director

Aviva

Julie Page
Julie Page

Chief Executive Officer, UK Commercial & Consumer Practice and Managing Director

Marsh

10:50

Refreshments

Session Two: Regulation and policy – the outlook for insurance
11:20

An update from the FCA: giving insurance customers a fair deal in 2015 and beyond

Simon Green
Simon Green

Director of General Insurance & Protection

Financial Conduct Authority

11:40

Flood Re: enabling affordable cover for the UK’s homes

The UK’s not-for-profit flood reinsurance fund launched in 2015 to ensure that at-risk homes can get affordable cover for the flood element of their property insurance. In this presentation, the scheme’s Chief Executive will provide an update on its progress to date and its five year plan.

Brendan McCafferty
Brendan McCafferty

Chief Executive Officer

Flood Re

12:00

Advisory Session

12:20

Questions

12:30

Interview

UK insurance in the post-election landscape: prospects for enhancing the market

In this session, senior representatives from politics and insurance will be interviewed about the future of the UK insurance industry in the next Parliamentary term.

Interviewees to be confirmed 

Huw Evans
Huw Evans

Director General

ABI

Session Three: Analytics in action – unlocking the value of data
14:20

Making the most of data and analytics: from better risk selection to efficiency at claims

  • Learning from personal lines success: where can analytics deliver the most value?
  • Deciding which data sources are most useful and assessing their quality
  • Ensuring the right skills mix: implications for training and recruitment
  • How critical will analytics be to future success and differentiation of service?
Tim Pitt
Tim Pitt

Head of Data, Analytics & Pricing

XL Insurance

14:40

Advisory Session

15:00

Questions

15:05

Case Study

Telematics for commercial customers – a new era in insight-driven underwriting?

Zurich’s fleet telematics product helps businesses enhance their operational efficiency, improve road and driver safety, and reduce fuel consumption and vehicle wear and tear. In return, the insurer gets a better understanding of its risks and is able to tailor its premiums and service accordingly. This session will involve a ten-minute presentation and twenty-minute Q&A exploring how successfully fleet telematics has improved underwriting profitability and to what extent it is a ‘silver bullet’ for fleet owners.

Bernel Mayers
Bernel Mayers

Risk Consultant

Zurich

Rory Morgan
Rory Morgan

Head of Logistics Support, Western Europe

Iron Mountain

Craig Donaldson
Craig Donaldson

Company Secretary

Telent

Session Four: Tackling the talent conundrum – building on existing expertise
15:35

Panel Discussion

Developing and sustaining the next generation of insurers and brokers

  • Technical, interpersonal or functional: where are skills most in need of a boost?
  • What impact has automated underwriting had on the ‘talent pipeline’?
  • Adapting skills for the data revolution: what needs to change?
  • Becoming ‘web wise’: how can brokers best prepare for further growth in e-trading?
  • Attracting new talent: how might the industry engage a new generation of specialists?
  • What more can be done to secure investment in talent as well as technology?
Paul Jewell
Paul Jewell

Chief Underwriting Officer

Towergate

David McCallum
David McCallum

Group Director

Brokerbility

Susan Penwarden
Susan Penwarden

Chief Underwriting Officer, Commercial & Corporate,

Aviva

Cathy Taylor
Cathy Taylor

Head of Commercial Underwriting and Operations

Ageas

16:05

Refreshments

Session Five: The importance of relationships in adapting to shifts in distribution
16:35

Tailoring client-provider relationships: delivering value for knowledgeable buyers

  • The importance of face-time: working with clients to understand their risks and needs
  • Every business is different: designing appropriate policies at competitive rates
  • Coming through when it matters most: ensuring a fair and superb claims experience
Julie Page
Julie Page

Chief Executive Officer, UK Commercial & Consumer Practice and Managing Director

Marsh

16:55

Advisory Session

17:15

Realising the opportunities of the digital world

  • Slicker, quicker, more cost-effective: the growth of direct-to-consumer
  • Maintaining a personal touch alongside digital channels
  • Competing in commercial direct: new opportunities for differentiation
Ronnie Brown
Ronnie Brown

Group Digital Manager

Hiscox

17:35

Panel Discussion

Strengthening insurer-broker partnerships: what more can be done?

  • How does the broker experience of insurers measure up – and vice versa?
  • What do brokers and insurers look for in their ideal partners?
  • Measuring relationship success: how can organisations gather useful feedback?
  • Ending underinsurance: how can the industry work together to improve clients’ understanding?
  • Embracing digital opportunities: how could online interactions be further enhanced?
Chris Woollam
Chris Woollam

Commercial Strategy & Distributions Director

UK General

Fraser Edmond
Fraser Edmond

Broker Distribution Director

Aviva

Derek Henry
Derek Henry

Group Carrier Relationship Director

Towergate

18:00

Chairman’s closing remarks and end of conference

Diamond Sponsor

KPMG

www.kpmg.com/uk/en/pages/default.aspx

KPMG LLP, a UK limited liability partnership, advises the general insurance sector on how to address the issues it faces whilst identifying opportunities for sustainable growth and profitability. KPMG’s experts work to provide forward-thinking insights to help insurers navigate the path to long-term success.

KPMG LLP operates from 22 offices across the UK with over 11,000 partners and staff. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.

 

Gold Sponsor

Accenture Duck Creek

www.accenture.com/duckcreek

Accenture Duck Creek delivers comprehensive P&C insurance software and SaaS solutions. Our configurable solutions are designed to work as a full end-to-end solution or as individual stand-alone components that adapt quickly and seamlessly to handle the unique needs of insurers of all sizes. With our advanced software capabilities, we enable our clients to change their business with speed, leverage data to make better decisions in a real-time environment, streamline operations and deliver exceptional customer service.

 

Dell

www.dell.co.uk

Dell insurance services provide insurance capabilities and solutions to Life insurance and Pension organisations globally. Our comprehensive & innovative set of offerings enable better customer engagement, increase operational efficiency and extend business models.

  • Data analytics capabilities to help understand and predict customer needs, cross sell and up sell and improve customer experience
  • Online and mobility solutions to enable self-service and anywhere, anytime, any device access to the product and services
  • Digitisation of existing processes to reduce operational costs, improve customer experience and achieve higher profit margins
  • Legacy modernisation services
  • Cloud platforms to enable flexibility and scalability

Dell insurance services is also the second largest BPO provider in the US in the Life and Pension space. We have more than 1,200 team members across four global operations supporting 3 million policies for over 30 large insurers.

 

MarkLogic

www.marklogic.com

For more than a decade, MarkLogic has delivered a powerful, agile and trusted Enterprise NoSQL database platform that enables organizations to turn all data into valuable and actionable information. Organizations around the world rely on MarkLogic’s enterprise-grade technology to power the new generation of information applications. MarkLogic is headquartered in Silicon Valley with offices in Boston, Chicago, Frankfurt, Houston, London, Munich, New York, Paris, Singapore, Stockholm, Sydney, Tokyo, Utrecht, Washington D.C.For more information, please visit www.marklogic.com.

 

Silver Sponsors

Atos

www.atos.net

Atos SE (Societas Europaea) is an international information technology services company with 2013 annual revenue of € 8.6 billion and 76,300 employees in 52 countries. Serving a global client base, it delivers IT services through Consulting & Systems Integration, Managed Operations, and transactional services through Worldline, the European leader and a global player in the payments services industry. With its deep technology expertise and industry knowledge, it works with clients across different business sectors: Manufacturing, Retail & Transportation; Public & Health; Financial Services; Telcos, Media & Utilities.

Atos is focused on business technology that powers progress and helps organisations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Worldline and Atos Worldgrid.

We work with the leading insurers to address strategies, people, products, processing and operating infrastructure challenges. Our clients say that our strongest differentiator is our approach, that we bring a fresh and independent perspective, founded on award winning delivery. We have worked with a wide range of clients in the Insurance market on a Global and UK level, recent engagements include: Achema, AXA, Capita, Fortis, ING, LV, Munich Re, NFUM, Resolution, Royal Liver, Swiss Re, Willis and Zurich.

For more information visit: www.atos.net

 

CGI

www.cgi-group.co.uk

Founded in 1976, CGI is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management.

We’ve been helping insurers, brokers and re-insurers, aggregators and affinity partners for over 35 years, across all market areas. Our unique capabilities allow us to help our clients prepare for tomorrow, today.

 

rant&rave

www.rantandrave.com

 

SSP

www.ssp-worldwide.com

SSP is a global provider of technology systems and solutions across the entire insurance industry, using our expertise to enable our customers to transform their business and increase their profitability. SSP provides core technology solutions, distribution and trading capability, advanced analytics and solution delivery. Our unique position in the market, including the largest market share of UK e-trading, enables us to provide leading data insight and unrivalled distribution. Our knowledge, talent and technology capabilities deliver innovative results for our customers. Working with 8 of the top 10 UK insurers, 4 of the top 10 global insurers and over 40% of UK Brokers we are the partner of choice. 

 

Sapiens

www.sapiens.com

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. Sapiens offers core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, reinsurance and retirement markets, as well as business decision management software. The company has a track record of over 30 years in delivering superior software solutions to more than 150 financial services organizations. The Sapiens team of over 1,200 professionals operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA and Asia Pacific. For more information: www.sapiens.com

 

Exhibitors

Bellis-Jones Hill

www.bellisjoneshill.com

Bellis-Jones Hill is a long term Qlik partner specialising in Business Intelligence, Analytics and Big Data for Financial Services and Healthcare organisations

We have extensive experience in financial services with an emphasis on Insurance, Asset Management and Commodity Trading.

Clients include HomeServe, RSA, LaSalle and Noble Group.

 

ICE

www.quindell.com/solutions/quindell-ice/

The ICE products are all todays’ modern insurer needs to keep ahead of the competition.

ICE Policy is a comprehensive fully configurable policy administration solution including quote and buy, full back office functionality and includes optional ICE Rating engine.

ICE Billing is a double entry insurance accounting solution featuring payment and receipt management, policy and agency billing and full bordereau reconciliation.

ICE Claims, holder of the 2015 EMEA XCelent Technology Award, is widely acknowledged as the most configurable and functionally rich claims management system available.

ICE Intelligence is an extraction, transformation, load, reporting and data warehouse solution which fully integrates with ICE products or third party solutions.

For more information visit: www.quindell.com/solutions/quindell-ice/

 

Innovation Group Software UK

www.innovation-group.com

Innovation Group Software UK have secured a reputation for excellence in our chosen markets through the knowledge, innovation and quality our people bring to global insurance product and process design. In every market, our technology empowers Insurers to deliver better, faster results, making us the global partner of choice for locally delivered insurance solutions.

 

Synetics Solutions

www.synectics-solutions.com

For over 23 years Synectics Solutions have been providing leading edge data driven solutions to help organisations harness the power of data.  From Tier-One Insurers, through to smaller entrepreneurial Underwriters and Claims Management Companies, Synectics Solutions are proud of our reputation for working closely with our Insurance clients providing them with innovative, customised and cost effective data management solutions to reduce their exposure to the risk of financial crime, assist with regulatory compliance and make their organisations more successful.

 
  • Step 1

    Number of tickets

  • Step 2

    Basket

  • Step 3

    Log in/Sign up

  • Step 4

    Attendee details

  • Step 5

    Payment

VAT charged at United Kingdom 20%

  • Please select your preferred currency for payment and invoicing
  • Payment can either be made by debit/credit card (Visa/Mastercard/Maestro/Solo) or an invoice can be requested
  • For discounts on group bookings of 3 or more people, contact us directly

Please select the rate applicable to you:

Attendees Until 23/10/15 Standard rate
The Future of General Insurance
3 day pass - attend The Data and Analytics Forum, The General Insurance Summit and The Commercial Insurance Forum
£1,445.00 + VAT
= £1,734.00
£1,595.00 + VAT
= £1,914.00
The General Insurance Summit £1,145.00 + VAT
= £1,374.00
£1,295.00 + VAT
= £1,554.00
The Data and Analytics Forum £745.00 + VAT
= £894.00
£845.00 + VAT
= £1,014.00
The Commercial Insurance Forum £745.00 + VAT
= £894.00
£845.00 + VAT
= £1,014.00
Subtotal 5 £1,105 + VAT
= £1,422.05
£1,205 + VAT
= £1,660.05
Discount   - £0 + VAT
- £0
TOTAL 8 £7,960 + VAT
= £9,552.00

Choose number of attendees to proceed to Basket

The insurer's rate is only available to insurance companies, brokers, managing agents, underwriters and aggregators. This rate is at the discretion of the conference organiser, whose decision is final.


Back to top

Copyright © 2015, Marketforce. All Rights Reserved.

Site by