The Future of General Insurance
Nov 16-18 2015

The Future of General Insurance

etc.venues St Paul's, London

General Insurance & Commercial Event Documentation

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The Future of General Insurance has now run for 15 years, building upon the past years’ successes, and is now bigger and better than ever. Over three days the Data and Analytics Forum, the General Insurance Summit, and the Commercial Insurance Forum deliver more content than ever before, giving you the skills and know-how to understand, implement and adapt to the latest issues and trends in this highly competitive industry.

Why delegates attended:

  • Heard from industry leaders including Aviva, Zurich Insurance Group, Confused.com, LV= and more
  • Discussed the latest issues: from strategy to pet telematics and from the war on fraud to climate change
  • Learned from peers with 350+ attendees and P2P sessions
  • Met the innovators bringing tomorrow’s world into today

Data and Analytics Forum - 16th November

The Data and Analytics Forum is an opportunity to hear from experts in the insurance sector on the latest developments in the fast-moving field of analytics and data. Having a good data strategy is vital to the business success of every insurer, and this first day of the Future of General Insurance is an opportunity to focus in on the power of data and analytics for all aspects of the industry – including marketing, sales, claims, underwriting, fraud, and more. Providing practical advice alongside an examination of the latest trends, this is an ideal introduction to the rest of the summit.
 

What you can expect:

  • Gain key business takeaways for your organisation’s data and analytics strategy
  • Learn how to create a more personalised customer interaction
  • Hear practical case studies on how to use analytics across your organisation
  • Discover the latest trends in analytics techniques and new data sources
  • Network with leading figures and experts from across the insurance world

General Insurance Summit - 17th & 18th November

The General Insurance Summit is the leading event in the insurance industry, offering two days of fresh and exciting content to address the market-critical issues affecting your business today and in the future. Incorporating a breadth of sessions on both strategy and future outlook, the Summit is the pinnacle of innovation and strategic thinking in the business.

Discover:

  • How to deliver excellence with lessons from the top
  • The new era of customer engagement
  • The talent management strategies to keep insurers ahead of the curve
  • How disruptive business models are altering the landscape
  • The technology that’s changing the face of the industry
  • A whole host of industry specific streams to tailor your day

Commercial Insurance Forum - 18th November

In commercial insurance, the broker and insurer relationship is the keystone to success. Our array of first-class brokers and insurers discuss the state of the market, the areas of opportunity and the all-important insurer-broker partnership.

Learn together, with topics including:

  • Commercial lines in review
  • The changing distribution landscape
  • The opportunities of digital
  • Analytics in action: how to learn from personal lines

Will Greenwood - Special Guest

Our special guest in 2015 was Will Greenwood. In light of the Rugby World Cup and to help ease everyone into the drinks reception, he shared his memories of being part of the winning squad in 2003.


Speakers

Maurice Tulloch
Maurice Tulloch

Chairman Global General Insurance & Chief Executive Officer

Aviva

Dan Fiehn
Dan Fiehn

Group Head of IT

Markerstudy Group

Vibhu Sharma
Vibhu Sharma

Chief Executive Officer, UK General Insurance

Zurich Insurance Group

Ant Gould
Ant Gould

Director of Faculties

Chartered Insurance Institute

Nicolas Aubert
Nicolas Aubert

Chief Executive Officer, UK Insurance

Willis

Martin Coriat
Martin Coriat

Chief Executive Officer

Confused.com

Amanda Blanc
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

Julie Page
Julie Page

Chief Executive Officer, UK Commercial & Consumer Practice and Managing Director

Marsh

John O’Roarke
John O’Roarke

Managing Director, General Insurance

LV=

Neil Brettell
Neil Brettell

General Manager, UK Retail

Allianz Group

Vincent Branch
Vincent Branch

Chief Actuary & Chief Underwriting Officer

Vitality UK

Paul Jewell
Paul Jewell

Chief Underwriting Officer

Towergate

Matt Poll
Matt Poll

Commercial Director

MORE TH>N

Simon Green
Simon Green

Director of General Insurance & Protection

Financial Conduct Authority

Heather Wheeler MP
Heather Wheeler MP

Chair

All-Party Parliamentary Group on Insurance & Financial Services

Darren McCauley
Darren McCauley

Chief Underwriting Officer

Tesco Underwriting

Susan Penwarden
Susan Penwarden

Chief Underwriting Officer, Commercial & Corporate,

Aviva

Brendan McCafferty
Brendan McCafferty

Chief Executive Officer

Flood Re

Simon Mortimer
Simon Mortimer

Chief Digital Officer

Saga

Tim Yorke
Tim Yorke

Chief Operating Officer

ERS

Huw Evans
Huw Evans

Director General

ABI

David Williams
David Williams

Managing Director, Underwriting

AXA Group

David Baker
David Baker

Director of Group Regulatory Risk & Compliance

Direct Line Group

Gareth Hemming
Gareth Hemming

Commercial Lines Director

Aviva

Peter Thompson
Peter Thompson

Group Director Insurance and Legal Services

BGL

Kenny Leitch
Kenny Leitch

Global Telematics Director

RSA Group

Chris Woollam
Chris Woollam

Strategy and Distribution Director

One Commercial

Themba Baloyi
Themba Baloyi

Executive Director

Discovery

Fraser Edmond
Fraser Edmond

Broker Distribution Director

Aviva

Paul Wishman
Paul Wishman

Group eCommerce Director

LV=

Martyn Green
Martyn Green

Pricing and Insight Director

BGL Group

Hugh Kenyon
Hugh Kenyon

Personal Lines Pricing Director

LV=

Rob Smale
Rob Smale

Claims Director

Ageas Insurance

Chris Voller
Chris Voller

Claims Director

AXA Insurance

Ian Currie
Ian Currie

Motor & Injury Claims Director

RSA

Mark Evans
Mark Evans

Marketing Director

Direct Line Group

David McCallum
David McCallum

Group Director

Brokerbility

David Swigciski
David Swigciski

SME Trading Director

RSA

Andrew Price
Andrew Price

Practice Leader EMEA - Motor Fleet

Zurich Risk Engineering

Tim Wallis
Tim Wallis

Chairman

Claims Portal

Nektarios Liolios
Nektarios Liolios

Co-Founder and Managing Director

Startupbootcamp FinTech

Steven Mendel
Steven Mendel

Chief Executive Officer & Co-Founder

Bought By Many

Cathy Taylor
Cathy Taylor

Head of Commercial Underwriting and Operations

Ageas

Carl Wiper
Carl Wiper

Senior Policy Officer

Information Commissioners Office

Tim Pitt
Tim Pitt

Director of Data, Analytics & Pricing

XL Catlin

Annarita Roscino
Annarita Roscino

Head of Analytical Development

Zurich Insurance

Jonathan Mansley
Jonathan Mansley

Head of Data, Analytics and Insight

Aviva

Billy Ferguson
Billy Ferguson

Head of Enterprise Architecture

Allianz Group

Jeremy Trott
Jeremy Trott

Head of Operations - Claims

Allianz Insurance

James Burns
James Burns

Cyber, Technology & Media Underwriter

CFC Underwriting

Ben Fletcher
Ben Fletcher

Director

Insurance Fraud Bureau

Derek Henry
Derek Henry

Group Carrier Relationship Director

Towergate

Steve Jackson
Steve Jackson

Head of Financial Crime

Covéa Insurance

Katrina King
Katrina King

Head of Customer Marketing

Direct Line Group

James York
James York

Founder & Director

Worry+Peace

Steinunn Hlíf Sigurðardóttir
Steinunn Hlíf Sigurðardóttir

Managing Director - Claims

Vörður

Nick List
Nick List

Fleet Intelligence European Proposition Manager

Zurich Risk Engineering

Louise Knowles
Louise Knowles

Motor Fleet Risk Consultant

Zurich Risk Engineering

Chris Rapley
Chris Rapley

Professor of Climate Science

University College London

David Woodfield
David Woodfield

Head of Partnerships

Bought By Many

Jez Coates
Jez Coates

Chief Engineer – Vehicle Projects

RDM Group

Stuart Booth
Stuart Booth

Director of Digital

RSA

Chris Moody
Chris Moody

Chief Business Development Officer

Transport Systems Catapult

Will Greenwood
Will Greenwood

World Cup-Winning Former Rugby Player

Telegraph Columnist & Sky Sports Pundit

Ed Rochfort
Ed Rochfort

Product Director

Carrot Insurance

Kevin Gaut
Kevin Gaut

Chief Technology Officer

Insurance Division SSP

Mark Fry
Mark Fry

Business Development Director, Financial Services, Insurance UK&I

Atos

Paul Dix
Paul Dix

Head of Strategy, Insurance

CGI

Navdeep Arora
Navdeep Arora

Partner, Head of Insurance Strategy

KPMG

Stuart Crisp
Stuart Crisp

UK Head of Insurance

KPMG

Justin Balcombe
Justin Balcombe

Head of General Insurance, UK

KPMG

Murray Raisbeck
Murray Raisbeck

Partner, Insurance and Investment Management

KPMG

Jim Stikeleather
Jim Stikeleather

Chief Innovation Officer

Dell Information Services

Tony Nicholls
Tony Nicholls

Managing Consultant

White Stone Organisation Development

Michael Betron
Michael Betron

Director of Product Management

FICO

Larry Jacobson
Larry Jacobson

Insurance Consultant

FICO


Programme

Download Brochure Print Programme

Monday, 16th November 2015

09:00
Welcome address by Marketforce
09:05
Chairman’s opening remarks
Stuart Booth

Director of Digital

RSA

Session One: Optimising your data and analytics approach

09:10
Establishing a coherent and comprehensive data strategy
  • Designing your data and analytics plan around your organisation’s business priorities
  • Recognising where data analytics can add the most value to your business
  • Ensuring that every department in your organisation collects and shares useful data
  • Accommodating different departmental needs whilst avoiding data silos  
Simon Mortimer

Chief Digital Officer

Saga

09:30
Exposing big data predictive analytics to the business user
  • Predictive analytics: operationalising from data to user interaction
  • Analytic strategies and social network analysis
  • How to use business processing to provide the right information to the right user
  • User interactions that empower business users rather than overwhelm them
Michael Betron

Director of Product Management

FICO

09:50
Fostering a data-oriented organisational culture
  • Beyond data collection: focusing your business culture on data optimisation  
  • Data awareness: training your staff to ask the right questions of data
  • Making analytics outputs accessible and comprehensible at all levels
  • Implementing a change in processes to support a data-oriented culture 
Martyn Green

Pricing and Insight Director

BGL Group

10:10
Mobile Voting and Panel Discussion

Data analytics in insurance: taking the industry temperature 

In this session delegates will have the opportunity to vote on a series of questions regarding the use of data in the insurance industry before the panellists discuss the results. Issues to be covered include:

  • How well does the insurance industry currently use data?  
  • In which areas is there the greatest need for improvement?
  • Which new data sources are the most useful for insurers?
  • Where should your analytics skills sit within the organisation?  
  • How will the use of personal data in insurance evolve?
  • What level of investment are insurers devoting to analytics?
Martyn Green

Pricing and Insight Director

BGL Group

Simon Mortimer

Chief Digital Officer

Saga

Larry Jacobson

Insurance Consultant

FICO

10:45
Refreshments

Session Two: Towards more personalised customer interactions

11:15
The role of analytics in enhancing the end-to-end customer experience
  • Creating a positive customer journey: the power of data and analytics  
  • Using analytics to create an accurate picture of the customer journey  
  • Improving customer service through more individualised interaction
  • The complexities of omnichannel personalisation: overcoming the data challenges 
Paul Wishman

Group eCommerce Director

LV=

11:35
Towards truly analytics-driven sales and marketing
  • Understanding the role of data in delivering the most from your sales and marketing activity
  • Ensuring you don't get left behind; what are the current "must haves"?
  • Building your data capability and how to keep evolving
  • Staying ahead of the curve; what is the next big thing?              
Katrina King

Head of Customer Marketing

Direct Line Group

11:55
A new deal for customers: providing benefits in exchange for data
  • How are customer expectations shifting around data use and privacy?  
  • How can you encourage people to offer up more of their personal data? 
  • What new products and deals can be offered once you have more customer data?
David Woodfield

Head of Partnerships

Bought By Many

12:15
Ask the experts

Utilising data to benefit customers and insurers: the outlook moving forward

Delegates will have ten minutes to discuss with colleagues what they think some of the key questions are for the future of data use in customer interactions. Delegates will then feed back their questions to the panel for comment. Topics that could be covered include: 

  • What lessons can insurers take from retailers or other financial companies? 
  • What are the opportunities and challenges of a more data-savvy customer?   
  • What additional data are customers likely to be willing to share?  
  • How can this new data best be utilised? 

 

        

Paul Wishman

Group eCommerce Director

LV=

David Woodfield

Head of Partnerships

Bought By Many

Katrina King

Head of Customer Marketing

Direct Line Group

12:50
Lunch hosted by FICO

Session Three: Analytics and data in action – case studies

14:05
Case Study
Claims: using analytics to optimize your knowledge of the customer 
  • The role of analytics in customer selection: the lessons from Vörður´s experience
  • Integrating claims effectively into your wider customer experience
  • The impact of new data sources on how Vörður communicate with customers and claimants
Steinunn Hlíf Sigurðardóttir

Managing Director - Claims

Vörður

14:25
Case Study
Underwriting: taking accuracy to the next stage 
  • Shifting from portfolio to individual risk: understanding data at the granular level 
  • Finding ways of using new data sources to create a more accurate risk profile
  • Using analytics for more reliable real-time price generation
  • The potential for using analytics to insure new risks 
Annarita Roscino

Head of Analytical Development

Zurich Insurance

14:45
Case Study
Fraud: how data can raise the game in the fight against fraudsters 
  • Using analytics to detect anomalies in customer behaviour 
  • Linking claims and underwriting data to ensure comprehensive fraud detection
  • Making the most of data sharing across the industry
Steve Jackson

Head of Financial Crime

Covéa Insurance

15:05
Questions
15:20
Refreshments

Session Four: The future of personal data – new data sources; new regulation

15:50
Big data and data protection

Carl Wiper from the Information Commissioner's Office will outline data protection issues in big data analytics and give an update on the upcoming General Data Protection Regulation and highlight the areas that will have an impact on the insurance sector.  

Carl Wiper

Senior Policy Officer

Information Commissioners Office

16:10
A vision of the future: personal data as a transferable and exchangeable commodity
Dan Fiehn

Group Head of IT

Markerstudy Group

16:30
The connected future: using data from social media and the internet of things
  • How can insurers use social media data within the limits of personal privacy? 
  • Driverless cars and in car technology: working with motor manufacturers
  • M2M technology: from sensors in the home to pet tracking and wearable devices
  • What new questions could data from new technology answer? 
Jonathan Mansley

Head of Data, Analytics and Insight

Aviva

16:50
Questions
17:05
Chairman’s closing remarks
Stuart Booth

Director of Digital

RSA

Tuesday, 17th November 2015

09:00
Welcome address by Marketforce
09:05
Chairman’s opening remarks
Stuart Crisp

UK Head of Insurance

KPMG

Session One: Leaders’ Forum – delivering excellence in insurance

09:10
A global perspective on the world’s leading insurance market
Vibhu Sharma

Chief Executive Officer, UK General Insurance

Zurich Insurance Group

09:30
Helping customers find the best deals: the next stage in the aggregator evolution
Martin Coriat

Chief Executive Officer

Confused.com

09:50
Showcasing the value of general insurance: engaging future customers
John O’Roarke

Managing Director, General Insurance

LV=

10:10
The power of alliances for innovation
Navdeep Arora

Partner, Head of Insurance Strategy

KPMG

10:30
Panel Discussion
Adapting to new market conditions and new customer needs: strategies for success
  • Where is the economy headed? What are the prospects for market growth?
  • Two years later: how have the FCA and PRA affected the industry? What’s next?
  • Problems of perception? What do consumers think and expect of their insurers?
  • How will organisations continue to differentiate in the crowded UK market?
  • Which innovations are the greatest disruptors? How will insurers respond?
  • The onward march of digitalisation: what next for distribution and service?
  • What are the greatest challenges and opportunities the industry will face in 2016?
Vibhu Sharma

Chief Executive Officer, UK General Insurance

Zurich Insurance Group

John O’Roarke

Managing Director, General Insurance

LV=

Navdeep Arora

Partner, Head of Insurance Strategy

KPMG

Martin Coriat

Chief Executive Officer

Confused.com

11:00
Refreshments

Session Two: Building a new era for customer engagement

11:30
Mobile Voting & Panel Discussion

Reflecting on fraught relations: renewing trust and creating true value for consumers

The UK public trusts its insurers less than any other country in Europe – and less than it trusts the banks it blames for the financial crisis. In this session, delegates will vote on a series of questions about why this is the case and what the industry can do to reverse the trend. The panel will discuss the results. Issues will include:

  • Price, experience or past events: what’s at the heart of dissatisfaction?
  • From commissions to renewal pricing: how important is transparency – or its lack?
  • Overcoming ‘grudge purchase’ attitudes: what value can be added and where?
  • Who is best placed to lead the way in improving public perceptions?
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

Neil Brettell

General Manager, UK Retail

Allianz Group

Martin Coriat

Chief Executive Officer

Confused.com

12:00
Case Study

Vitality: How an innovative business model radically changes customer engagement

Vitality core purpose is to make people healthier and enhance and protect their lives. This case study will explore the Vitality business model and share perspectives on the value for customers, Vitality and society.

Vincent Branch

Chief Actuary & Chief Underwriting Officer

Vitality UK

12:15
Digital innovation in insurance: an exciting future
Mark Fry

Business Development Director, Financial Services, Insurance UK&I

Atos

12:30
Questions
12:35
Keynote Address
Maurice Tulloch

Chairman Global General Insurance & Chief Executive Officer

Aviva

12:55
Questions
13:00
Lunch

Session Three: Streams

Chair: Justin Balcombe, UK Head of General Insurance Management KPMG

Stream A: Claims – delivering customer focus and cost efficiencies
14:15
Chair’s opening remarks
Justin Balcombe

Head of General Insurance, UK

KPMG

14:15
The future of the Claims Portal: retaining the momentum for change
Tim Wallis

Chairman

Claims Portal

14:35
Connected Claims: How to Lower Costs and Increase Customer Satisfaction

Claims management has a high cost associated with it.  It is also a critical moment of truth with regards to the customer experience and can be the tipping point between losing or keeping a customer.  Achieving a single, consistent and persistent view of your customer ensures efficiencies that accelerate claims management, provides a good customer experience and ensure customer loyalty.

Join us and hear how, with MarkLogic, you can create a true 360° view of your customer, incorporating data across internal systems, inter-company systems, social media and more.  

Frederic Valluet

Solutions Director, Insurance

MarkLogic

14:55
Questions
15:00
Panel Discussion
  • Assessing the impact of regulatory intervention: what’s next post-LASPO?
  • How can digital most effectively and valuably be integrated into claims interactions?
  • Incentivising customer focus: how are staff being encouraged to put customers first?
  • From supply chain management to fraud prevention: where can further costs be cut?
  • What role can analytics play in improving service and cost-efficiency at claim?
  • Predicting the claims service of 2020: what will it look like and how do we get there?
Rob Smale

Claims Director

Ageas Insurance

Jeremy Trott

Head of Operations - Claims

Allianz Insurance

Chris Voller

Claims Director

AXA Insurance

Frederic Valluet

Solutions Director, Insurance

MarkLogic

Stream B: Online engagement – acquisition and retention in the digital age
14:15
Chair’s opening remarks
Tony Nicholls

Managing Consultant

White Stone Organisation Development

14:15
Courting the 21st Century Customer: the benefits of partnership
  • Leveraging brand value and insurer expertise: the role of affinity partnerships
  • Recognising and rewarding loyalty: why insurance is well-placed to deliver
  • Being seen in a crowded market: what strategies do customers prefer?
Peter Thompson

Group Director Insurance and Legal Services

BGL

14:35
Case Study

Surviving and thriving in the age of aggregation: the insurer perspective

Aggregators have transformed the UK market, feeding consumers’ desire to compare prices online. This presentation will explore how this leading insurance group has adapted to changes in the distribution landscape by re-discovering the provenance of its flagship brand Direct Line in order to take the hassle out of insurance.

Mark Evans

Marketing Director

Direct Line Group

14:55
Questions
15:05
Brainstorming session

Reflecting on the previous presentations, delegates will have 15 minutes to discuss how the insurance industry can better engage customers digitally, after which their insights will be fed back to the panel. Points to consider include:

  • How does the digital experience in insurance compare with other financial services, and other industries?
  • What industries or companies can insurers learn the most from?
  • Digital and traditional: how can they best complement one another?
Stream C: Risk and underwriting – preparing for future hazards
14:15
Chair’s opening remarks
Ed Rochfort

Product Director

Carrot Insurance

14:15
Snapshot update: cyber risk in the era of hyper-connectivity
James Burns

Cyber, Technology & Media Underwriter

CFC Underwriting

14:30
Snapshot update: climate change and its impact on supply chain risks
Chris Rapley

Professor of Climate Science

University College London

14:45
Questions
14:55
Ask the Experts

Reflecting on the previous presentations, delegates will have five minutes to discuss the effect of growing and emerging risks on their underwriting and pricing processes. They will then have the opportunity to ask a panel of insurance experts their most important questions, such as:

  • Building a complete picture of the risk: what information is most valuable?
  • Accessing new data sources: what are the hurdles and how can these be overcome?
  • How might insurers work more effectively with customers to manage risk at source?
  • What role does and could predictive analytics play in optimising underwriting?
  • What methods can help ensure the insight is best incorporated into the pricing process?
Darren McCauley

Chief Underwriting Officer

Tesco Underwriting

Hugh Kenyon

Personal Lines Pricing Director

LV=

James Burns

Cyber, Technology & Media Underwriter

CFC Underwriting

15:25
Refreshments

Session Four: Streams

Stream D: Fraud – uncovering and outsmarting the latest threats
15:55
Chair’s opening remarks
Justin Balcombe

Head of General Insurance, UK

KPMG

15:55
Leading the way against organised fraud: the latest from the IFB

The Insurance Fraud Bureau (IFB) is transforming, aiming to become a data sharing hub for the insurance industry. Expanding its original focus on motor fraud into other at-risk lines, it is at the vanguard of the industry’s collaborative efforts to tighten its grip on fraudsters even further.

Ben Fletcher

Director

Insurance Fraud Bureau

16:15
Questions
16:25
Peer-to-Peer Discussion

Escalating the war against fraud: recent threats and suggested responses

In this session, a leading anti-fraud spokesman will give a ten-minute update on the most nascent and/or significant fraud trends affecting insurers. They will then facilitate a discussion among delegates of how these challenges could best be addressed.  Themes to consider might include:

  • Taking industry collaboration to the next level – and overcoming competitive concerns
  • Improving industry education in new threats, such as the Dark Web
  • Engaging supply chain partners to enhance fraud awareness and data-sharing
  • Making best use of aggregator relationships to detect fraud at quotation
  • Learning from and working with other financial institutions to tackle fraud
  • Optimising the use of new tools and technology at both application and claim

Steve Jackson

Head of Financial Crime

Covéa Insurance

Stream E: Operations and technology – enabling the trendsetters of tomorrow
15:55
Chair’s opening remarks
Tony Nicholls

Managing Consultant

White Stone Organisation Development

15:55
Creating customer-centric operations for the 21st century
  • Understanding customer expectations: where are insurers falling short?
  • Meeting these new demands: what are the hurdles to change?
  • Developing a multi-channel approach: where should efforts be focused?
  • Ensuring operational change is both customer-centric and cost-efficient
Tim Yorke

Chief Operating Officer

ERS

16:15
The road to becoming a true digital insurer
Paul Dix

Head of Strategy, Insurance

CGI

16:35
Developing agile systems: accepting change as a permanent factor
  • Modern, efficient, customer-centric? The current state of systems
  • The impact of new expectations: what do customers need to see changed?
  • What options are available for system upgrades?
  • Embracing digital without disrupting the day-to-day
Billy Ferguson

Head of Enterprise Architecture

Allianz Group

16:55
Questions
Stream F: Product innovation – meeting the needs of a new generation
15:55
Chair’s opening remarks
Ed Rochfort

Product Director

Carrot Insurance

15:55
Telematics- just a temporary young driver phenomenon?
Kenny Leitch

Global Telematics Director

RSA Group

16:15
Incubating innovation: the true value of data
  • Keeping pace with the competition and the disruptors: why one size no longer fits all
  • Data and innovation: two sides of the same coin
  • Removing the fear of failure: how can the cost of innovation be reduced?
Kevin Gaut

Chief Technology Officer

Insurance Division SSP

16:35
Case Study

Developing products that are right and fair for consumers: keeping focused on conduct

Since its inception, the FCA has had a keen interest in product governance and lifecycle management, prioritising the design of products and service that respond to real customer needs and long-term interests. This presentation will explore the processes that must be followed in order to develop products that are not only innovative and profitable but conform to the regulator’s expectations.

David Baker

Director of Group Regulatory Risk & Compliance

Direct Line Group

16:55
Questions

Session Five: The evening’s entertainment begins…

17:05
-
Will Greenwood

World Cup-Winning Former Rugby Player

Telegraph Columnist & Sky Sports Pundit

17:45
Chairman’s closing remarks and end conference
Stuart Crisp

UK Head of Insurance

KPMG

Wednesday, 18th November 2015

08:15
Breakfast Brainstorm

Working with startups: the challenges, approaches and opportunities

Sign up beforehand for limited places at our breakfast brainstorm, where Nektarios Liolios will draw on his experience of starting the world’s first global insurance accelerator to introduce and guide discussion over a continental breakfast and coffee.

Nektarios Liolios

Co-Founder and Managing Director

Startupbootcamp FinTech

09:10
Chair’s opening remarks
Steven Mendel

Chief Executive Officer & Co-Founder

Bought By Many

Session Five: Enabling innovation in insurance – creating a competitive edge

09:15
Keynote Address
Talent management for the Digital Age
  • How real is the skills shortage problem? How is it affecting growth prospects?
  • Assessing current competencies: where is a talent injection most needed?
  • Committing to change: finding, keeping and engaging a new generation of insurers
  • What can the industry do together to promote insurance as a career of choice?
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

09:30
Innovation in Insurance – the internet of things, analytics, innovation, and the serendipity economy

The possibility of collating instantaneous information intermediated through distributed IoT devices, coupled with powerful real-time analytics, offers the opportunity of new business & operating models providing better risk mitigation, lower claims ratios, and higher customer satisfaction.

Jim Stikeleather

Chief Innovation Officer

Dell Information Services

09:45
Case Study
Themba Baloyi

Executive Director

Discovery

10:00
Case Study

Worry+Peace: disrupting business norms with insurance for the modern shopper

James York

Founder & Director

Worry+Peace

10:15
Panel Discussion

Moulding the insurers of the future: enhancing skills, processes and culture

Taking advantage of evolving customer expectations, new technologies and disruptive business models will be critical to insurers’ future success, but it hinges on how well they can adapt their existing operations. In this session, panellists will explore what needs to change, what solutions might be effective, and the challenges to implementing them.

  • Resources, regulation or risk aversion: what’s really preventing innovation?
  • Creating the will to change: who is best placed to drive a culture of invention?
  • Implementing the new strategy: is it best to be an innovator or fast follower?
  • Attracting bright new talent: what can be done to show insurance is exciting?
  • The best of both worlds: what balance should be struck between technical and softer skills?
Amanda Blanc

Chief Executive Officer

AXA Commercial Lines & Personal Intermediary

Jim Stikeleather

Chief Innovation Officer

Dell Information Services

Senior Representative

Zurich Insurance

Themba Baloyi

Executive Director

Discovery

James York

Founder & Director

Worry+Peace

10:50
Refreshments

Session Six: Regulation and policy – the outlook for insurance

Chaired by: Ant Gould, Director of Faculties, Chartered Institute of Insurers

11:20
An update from the FCA: giving insurance customers a fair deal in 2015 and beyond
Simon Green

Director of General Insurance & Protection

Financial Conduct Authority

11:40
Flood Re: enabling affordable cover for the UK’s homes

The UK’s not-for-profit flood reinsurance fund launched in 2015 to ensure that at-risk homes can get affordable cover for the flood element of their property insurance. In this presentation, the scheme’s Chief Executive will provide an update on its progress to date and its five year plan.

Brendan McCafferty

Chief Executive Officer

Flood Re

12:20
Questions
12:20
Interview

UK insurance in the post-election landscape: prospects for enhancing the market

In this session, senior representatives from politics and insurance will be interviewed about the future of the UK insurance industry in the next Parliamentary term. 

Huw Evans

Director General

ABI

Heather Wheeler MP

Chair

All-Party Parliamentary Group on Insurance & Financial Services

12:50
Lunch hosted by Accenture Duck Creek

Session Seven: Tomorrow’s world – technology-driven change in insurance

14:20
Case Study

GPS tracking and the Internet of Things: from motor to pet telematics?

With its transformative impact on underwriting, telematics is touted by many as the future of motor insurance; the More Th>n Drive app enables customers to save up to 20% on their car insurance premiums by driving well. But the growth in telematics isn’t restricted to motor – GPS tracking of pets could be used to similarly reward customers who look after their animals well. This presentation will explore the current insurance telematics landscape and its future.

Matt Poll

Commercial Director

MORE TH>N

14:40
Questionss
14:50
Case Study

Green-lighting driverless cars? The VENTURER project

A Bristol-based consortium exploring the feasibility of driverless cars in the UK, VENTURER has been trialling autonomous vehicles throughout 2015.  Promising reduced pollution, congestion and accidents, the potential societal benefits are significant – and the repercussions for insurers could be profound.

David Williams

Managing Director, Underwriting

AXA Group

15:10
Panel Discussion
Surviving the autonomous vehicle revolution: how must insurers adapt?
  • Legal implications for insurers and drivers: how might the RTA and liability change?
  • How great is consumers’ understanding of and appetite for autonomous vehicles?
  • What effect will motor market shrinkage have on wider business strategies?
  • How might increasingly complex vehicles affect roadside assistance?
  • What are the prospects for telematics in an autonomous car future?
  • What role will motor manufacturers play in a transformed insurance landscape?
David Williams

Managing Director, Underwriting

AXA Group

Jez Coates

Chief Engineer – Vehicle Projects

RDM Group

Ian Currie

Motor & Injury Claims Director

RSA

Chris Moody

Chief Business Development Officer

Transport Systems Catapult

Murray Raisbeck

Partner, Insurance and Investment Management

KPMG

15:55
Chairman’s closing remarks and end of conference
Steven Mendel

Chief Executive Officer & Co-Founder

Bought By Many

Wednesday, 18th November 2015

08:15
Breakfast Brainstorm

Working with startups: the challenges, approaches and opportunities 

Sign up beforehand for limited places at our breakfast brainstorm, where Nektarios Liolios will draw on his experience of starting the world’s first global insurance accelerator to introduce and guide discussion over a continental breakfast and coffee.

Nektarios Liolios

Co-Founder and Managing Director

Startupbootcamp FinTech

09:10
Welcome address by Marketforce
09:15
Chair’s opening remarks
Ant Gould

Director of Faculties

Chartered Insurance Institute

Session One: Leaders’ forum – the future of commercial insurance

09:20
Delivering excellence in broking: surpassing clients’ evolving expectations
Nicolas Aubert

Chief Executive Officer, UK Insurance

Willis

09:40
The outlook for the SME market: changing dynamics and new opportunities
Gareth Hemming

Commercial Lines Director

Aviva

10:00
Panel Discussion
From changing distribution to increasing consolidation: commercial lines in review
  • Where is the economy headed? What are the prospects for market growth?
  • From Thematic Reviews to the Insurance Act: which changes are having the greatest effect?
  • What impact is broker consolidation having on the competitive landscape?
  • The elephant in the room: how might commission disclosure affect distribution?
  • To what extent are insurers and brokers meeting each other’s expectations?
  • How effectively is the industry delivering value in pricing and service?
  • Surviving the revolution in data and digital: how are organisations responding?
Nicolas Aubert

Chief Executive Officer, UK Insurance

Willis

Gareth Hemming

Commercial Lines Director

Aviva

Julie Page

Chief Executive Officer, UK Commercial & Consumer Practice and Managing Director

Marsh

10:50
Refreshments

Session Two: Regulation and policy – the outlook for insurance

11:20
An update from the FCA: giving insurance customers a fair deal in 2015 and beyond
Simon Green

Director of General Insurance & Protection

Financial Conduct Authority

11:40
Flood Re: enabling affordable cover for the UK’s homes

The UK’s not-for-profit flood reinsurance fund launched in 2015 to ensure that at-risk homes can get affordable cover for the flood element of their property insurance. In this presentation, the scheme’s Chief Executive will provide an update on its progress to date and its five year plan.

Brendan McCafferty

Chief Executive Officer

Flood Re

12:00
Questions
12:20
Interview

UK insurance in the post-election landscape: prospects for enhancing the market

In this session, senior representatives from politics and insurance will be interviewed about the future of the UK insurance industry in the next Parliamentary term.

Interviewees to be confirmed 

Huw Evans

Director General

ABI

Heather Wheeler MP

Chair

All-Party Parliamentary Group on Insurance & Financial Services

12:50
Lunch

Session Three: Analytics in action – unlocking the value of data

14:20
Making the most of data and analytics: a commercial insurer’s response to global trends
  • Shaping the industry’s future: tracking the global trends impacting insurance
  • A closer look at the importance of data and analytics in XL Catlin’s merger
  • Overcoming the challenges: how can companies achieve future analytic success?
Tim Pitt

Director of Data, Analytics & Pricing

XL Catlin

14:40
Questions
14:50
Case Study

Telematics for commercial customers – a new era in technology driven claims reduction?

Zurich’s fleet telematics product helps businesses enhance their operational efficiency, improve road and driver safety, and reduce fuel consumption and vehicle wear and tear.  Customers get a better understanding of their risks and the insurer can put the appropriate programme structures in place to encourage behavioural change. This session will involve a ten-minute presentation and twenty-minute Q&A exploring how successfully fleet telematics has improved the customer's Total Cost of Risk and also underwriting profitability and to what extent it is a ‘silver bullet’ for fleet owners.

Andrew Price

Practice Leader EMEA - Motor Fleet

Zurich Risk Engineering

Nick List

Fleet Intelligence European Proposition Manager

Zurich Risk Engineering

Louise Knowles

Motor Fleet Risk Consultant

Zurich Risk Engineering

Session Four: Tackling the talent conundrum – building on existing expertise

15:20
Panel Discussion
Developing and sustaining the next generation of insurers and brokers
  • Technical, interpersonal or functional: where are skills most in need of a boost?
  • What impact has automated underwriting had on the ‘talent pipeline’?
  • Adapting skills for the data revolution: what needs to change?
  • Becoming ‘web wise’: how can brokers best prepare for further growth in e-trading?
  • Attracting new talent: how might the industry engage a new generation of specialists?
  • What more can be done to secure investment in talent as well as technology?
Paul Jewell

Chief Underwriting Officer

Towergate

David McCallum

Group Director

Brokerbility

Susan Penwarden

Chief Underwriting Officer, Commercial & Corporate,

Aviva

Cathy Taylor

Head of Commercial Underwriting and Operations

Ageas

15:50
Refreshments

Session Five: The importance of relationships in adapting to shifts in distribution

16:10
Tailoring client-provider relationships: delivering value for astute buyers
  • The importance of face-time: working with clients to understand their risks and needs
  • Every business is different: designing appropriate policies at competitive rates
  • Coming through when it matters most: ensuring a fair and superb claims experience
Julie Page

Chief Executive Officer, UK Commercial & Consumer Practice and Managing Director

Marsh

16:30
Realising the opportunities of the digital world
  • Slicker, quicker, more cost-effective: the growth of direct-to-consumer
  • Maintaining a personal touch alongside digital channels
  • Competing in commercial direct: new opportunities for differentiation
David Swigciski

SME Trading Director

RSA

16:50
Panel Discussion
Strengthening insurer-broker partnerships: what more can be done?
  • How does the broker experience of insurers measure up – and vice versa?
  • What do brokers and insurers look for in their ideal partners?
  • Measuring relationship success: how can organisations gather useful feedback?
  • Ending underinsurance: how can the industry work together to improve clients’ understanding?
  • Embracing digital opportunities: how could online interactions be further enhanced?
Chris Woollam

Strategy and Distribution Director

One Commercial

Fraser Edmond

Broker Distribution Director

Aviva

Cathy Taylor

Head of Commercial Underwriting and Operations

Ageas

Derek Henry

Group Carrier Relationship Director

Towergate

17:30
Chairman’s closing remarks and end of conference
Ant Gould

Director of Faculties

Chartered Insurance Institute

Download Brochure Print Programme

Who attends? 

A sample of companies that confirmed to attend in 2015:

  • ACORD Global Insurance Standards
  • AEGON
  • Ageas Insurance
  • Allianz Group
  • Altus
  • Arthur J. Gallagher
  • Association of British Insurers
  • Aviva
  • AXA Group
  • Bank Negara Malaysia
  • BGL Group
  • Brightside Group
  • CFC Underwriting
  • Chaucer
  • Chaucer Insurance
  • Close Premium Finance
  • Confused.com
  • CRIF
  • DAC Beachcroft
  • Deloitte
  • Direct Line Group
  • Ecclesiastical Insurance Group
  • Elite Insurance Company
  • Enterprise Rent A Car
  • ERS
  • Expedite Resolution
  • Financial Conduct Authority
  • Finans Norge
  • Flood Re
  • Galaxy Insurance
  • Hedera Consulting
  • IDT911
  • Imperial Consultants
  • Innovations Infinite
  • Insurance Fraud Bureau
  • Junction Insurance
  • Keoghs
  • Lumley Jacobs
  • LV=
  • MORE TH>N
  • Motor Insurers' Bureau
  • Open GI
  • RDM Group
  • RSA Group
  • Saga Group
  • SAS
  • State Street Bank & Trust
  • Sterling Insurance Company
  • Taylor Wessing
  • Tesco Bank
  • Tesco Underwriting
  • The Institutes
  • Transport Systems Catapult
  • Universiti Tun Abdul Razak
  • University College London
  • Vitality Life
  • Weightmans
  • Zurich Insurance Group

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