In 2017, few would deny that the world has adopted a ‘digital-first’ attitude. But what does this mean for incumbent postal operators and major couriers? Can business models evolve to sustain competitiveness? How can traditional operations evolve and streamline to ensure sustainability?
All of these questions and more will be addressed at Marketforce’s 20th Annual European Post & Parcel Services. Taking place in Amsterdam on the 22nd and 23rd March, and preceded by the rebranded EP&PS: Innovation in Operations on the 21st, the conference will take a future-focused look at delivery services across the continent. Exploring diverse topics, from repositioning the traditional mail proposition to competing with disruptive new challengers, the event will bring together approximately 200 business leaders from across Europe and beyond. Don’t miss this chance to discover future opportunities for your business, and to tackle the future head-on.
Why attend in 2017:
Speakers confirmed for 2017
Tuesday, 21st March 2017
As the delivery market becomes increasingly competitive, innovation allows operators an opportunity to differentiate themselves and deliver an unrivalled service. This discussion will explore industry leaders’ strategies for success both today and tomorrow, from first mile through last.
- Mapping the operations landscape: what progress has been made in driving efficiencies?
- Developing and delivering new methods that align with customer desires
- Encouraging operational synergies between the letters and parcels businesses
- How can innovation help to minimise failed delivery?
- Tackling the e-commerce returns issue: delivering a quality, low-cost service
- How can good value be ensured when introducing delivery options and piloting ideas?
- Integrating diversification and new tasks into day-to-day operations
- Assessing the potential impact of automation and robotics across operations
- How can the workforce be kept involved and engaged in a rapidly evolving environment?
- Operating beyond borders: should we advocate standardisation to safeguard growth?
Complementing existing operations with an innovative, crowd-sourced network
In June 2016, bpost launched the pilot of its ‘bringr’ project – an app-enabled, crowd-sourced delivery network that connects customers and drivers directly. This session will explore why enabling the network complements, rather than competes with, existing business, and will assess the challenges and opportunities related to an operational shift of this sort.
- The LoRaWAN specification: what is it and what might it mean for the future?
- What impact will the Internet of Things have on postal operations?
- For the business and the customer: envisioning usage cases for IoT technology
A smart shipping service for e-tailers that delivers new customers for operators
SendCloud optimises shipping for smaller e-tailers and lowers costs in the process. By bulk purchasing delivery slots from multiple carriers, the platform offers discounted, non-contractually bound rates to firms, who are in turn able to offer consumers greater choice about delivery. This session will explore how the platform operates, and explain how it tackles the operational challenges that such an approach creates.
In this session delegates will have the opportunity to attend two out of three workshops. Each workshop will run in slots between 14.25–14.55 and 15.00–15.30. The workshops will be run by leading experts who will give practical lessons on different aspects of innovation. After the second round of workshops each expert will feed back to the whole room giving delegates key lessons to take away.
Workshop option 1
Encouraging innovation: supporting the development and delivery of new ideas
Workshop option 2
Maximising the operational benefits of sustainability programmes
Workshop option 3
Managing the workforce through operational change
This workshop will focus on how novel operational ideas can be fostered, assessed, supported and amplified across the business.
Speaker to be confirmed
This workshop will provide strategies for linking the ethical case for investing in sustainability with a business case that highlights operational benefits.
Stéphanie Scouppe, Sustainable Development Adviser, La Poste
This workshop will develop strategies for gaining stakeholder buy-in for operational changes and new ideas.
Mark Michiels, Chief Human Resources Officer, bpost
Each expert will feedback the most interesting findings of the workshops to the whole room.
Panel discussion and questions
- Outlining developments in grocery delivery and the wider service logistics landscape
- What makes postal incumbents well-suited to moving into grocery home delivery?
- Beyond grocery: what other types of goods fall into this category?
- How can partnerships with grocers and other companies be established and sustained?
- To what extent would fleets need to be upgraded to facilitate operations?
- Assessing innovations that tackle the challenge of delivering perishables
- How can time and temperature sensitive deliveries be priced adequately?
- Why is minimising failed deliveries even more pertinent than normal?
- What might variations in preferences across Europe mean for grocery delivery?
Wednesday, 22nd March 2017
Mapping the postal market and identifying opportunities at home and abroad
Panel discussion and questions
- Assessing the prospects of the European post and parcel markets in 2017 and beyond
- Capitalising on the Digital Single Market: supporting growth in cross-border e-commerce
- What impact will Brexit have on the European e-commerce market?
- How can continuing challenges in regards to returns best be overcome?
- What threats are emerging because of new market entrants?
- What impact is the universal service obligation continuing to have on incumbents?
- How can further value be added to letter mail?
- At home and abroad: what opportunities are there for partnerships and collaboration?
- Reshaping the workforce to match contemporary demands
- Looking towards the future and fostering a culture that supports innovation
- Why is end-to-end delivery an appealing proposition for new market entrants?
- Developing strategies to keep ahead of the competition
- Recognising where posts are advantaged and where improvement is paramount
Exploiting the value of the ‘crowd’: harnessing spare capacity to do delivery differently
Nimber connects people making journeys with individuals wanting goods delivered through a user-friendly, community-driven app. With no drivers employed directly, it has been referred to as the ‘Airbnb of delivery’. This session will explore the impact that its ongoing, pan-European rollout might have on delivery, and ask whether there may be ways to encourage collaboration as well as competition
- Why are returns volumes increasing so rapidly and what products are most affected?
- What makes managing returns a challenge for operators?
- Exploring the future of returns: turning challenges into opportunities
- What companies offer a level of service that operators should aspire to?
- How are operators utilising new channels to communicate with customers?
- Justifying technology spend through efficiency improvements
Panel discussion and questions
- Managing the requirements of both businesses and end recipients as customers
- How diverse are the demands of different kinds of customer?
- What methods of communication are available to operators?
- How can costs be kept low as interactions become increasingly complex?
- Dealing with complaints and mending damaged relationships
- How will the relationship with customers evolve in the future?
Thursday, 23rd March 2017
Exercising oversight across delivery services and safeguarding regulatory fitness
Panel discussion and questions
- What characteristics must regulatory frameworks have to be fit-for-purpose?
- Progress in parcels: how is the Digital Single Market helping to create parity?
- Maximising cross-border e-commerce in Europe: what more still needs to be done?
- Should both national and international regulators now shift focus towards USOs?
- What changes are leading to questions about the regulatory fitness of European USOs?
- How do national USOs impact transnational, third-party couriers?
- How can the regulatory framework accommodate Brexit?
- Looking to the future of regulation: what should the landscape look like post-2020?
- How has the e-commerce market grown and evolved in Asia?
- Handling imports and exports: exploring how goods enter and exit the region
- What opportunities are there for European operators to benefit from growth?
- To what extent will e-commerce across the continent continue to grow unabated?
- Standardising systems to improve operations and lower costs
- Solving the returns challenge: what can be done to make cross-border returns easier?
- Reflecting on over a decade’s continuous decline in letter mail
- Tracking successes and failures: what have operators done to reverse the trend?
- Why will letter mail continue to have a place going forward?
- What are the underlying forces driving the continued decline of letter volumes?
- Learning lessons from both the operators that reacted rapidly and those that did not
- Working with stakeholders and developing strategies to ensure future relevance
- Why have direct mail campaigns maintained relevance throughout the letters decline?
- How can technology be harnessed to add value to direct mail?
- Exploring successful partnerships and campaigns
Recognising the power of the physical letter: where next for direct marketing?
European Post & Parcel Services is regularly attended by 200+ attendees representing 90+ companies. Here is a sample breakdown of our past attendees.
- AB Lietuvos Pastas
- Austrian Post
- Avery Weigh Tronix
- Blake Envelopes
- Canada Post
- CEP Research
- Copenhagen Economics
- Correios do Brasil
- Correos y Telegrafos
- Croatian Post
- CTT - Correios de Portugal
- Cyprus Postal Services
- Deutsche Post
- Electronic & Postal Communication Authority
- Emirates Post
- Endicia - DYMO
- Escher Group
- European Commission
- European Envelope Manufacturers Association
- Honeywell Scanning & Mobility
- Hoza Logistic Means
- Integrated Skills
- International Post Corporation
- Jersey Post
- K Hartwall
- La Poste
- Latvia Post
- Lithuanian Post
- Lockheed Martin
- Lufthansa Cargo
- Lyngsoe Systems
- Magyar Posta
- National Media and Info Communications Authority
- Norway Post
- Nova Kuverta
- Ogilvy Group
- On Taap
- Open Pricer
- Pitney Bowes
- Poczta Polska
- Post Greenland
- Post of Slovenia
- Post Office
- Post Service Engineering
- Posten pa Aland
- Posti Group
- PTK Kosovo Post
- Ria Money Transfer
- RouteSmart Technologies
- Royal Mail Group
- Russian Post
- Siemens Postal, Parcel & Airport Logistic
- SKS & Partners
- State Post Bureau
- T Systems International
- The Green Link
- TREFOR Drive
- Triangle Management Services
- UPS Airlines
- Vanderlande Industries
- Western Union
- Wincor Nixdorf
- WNS Global Services
- Zebra Technologies Europe
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