The Future of E-Commerce Delivery returns to London for its 4th year this October. This strategic pan-European conference promises to explore forthcoming changes on the horizon in B2C delivery operations and customer experience.
This event will host over 130 leaders from retailers and logistics operators as they overcome challenges in domestic and cross-border e-commerce. Don’t miss this opportunity to explore a truly international perspective on topics ranging from omnichannel fulfilment to same-day delivery. With changes facing European cross-border delivery, this conference comes at a crucial time to help provide the insights and networking opportunities you need to stay ahead of the curve.
Reasons to Attend:
Work for a retailer? Look below to claim your complimentary ticket!
Want to keep updated about information regarding this conference?
Register your interest below to be the first to receive the very latest news!
Tuesday, 4th October 2016
Session One: Pursuing international growth: the future of cross-border delivery
Breaking down borders: an efficient parcel delivery market
- What are the most significant barriers to cross-border e-commerce?
- Do existing international delivery options meet consumer needs?
- How will the Digital Single Market (DSM) impact cross-border e-commerce?
- How will Britain leaving the EU affect cross-border delivery?
- Are initiatives to improve interoperability between carriers reducing delivery costs?
- Is the industry doing enough to solve the challenges unique to SME retailers?
- Can the DSM be realised without an effective cross-border returns service?
- Beyond Europe: which markets offer the greatest opportunities?
Session Two: Developing a fast and flexible operations base
Helping customers to shop with convenience and confidence
Paul Anastasiou will be talking about Asda’s toyou parcel service, launched in Q4 2015 after a two year project, Asda connected its logistics and retail assets on a next generation systems platform to enable the retailer to offer third party pick up and drop off services across its multi format estate including its drive thru collection locations.
- Why is speed of delivery so crucial to consumers?
- Developing a fulfilment network to deliver in under 90 minutes
- Ensuring a sustainable cost-base for same day delivery
- How does same day delivery help retailers to stand out in the market?
- Guiding employees through operational change and facilitating excellence
- How can the delivery operator excel at customer service?
- Getting the most out of seasonal and transient workers
- How can great customer service be rewarded?
Session Three: Streams
- Stream A: Delivering a superb customer experience
- Stream B: Optimising grocery delivery: the next step in e-commerce operations?
- Adapting delivery to life’s realities: why are choice and flexibility essential to customers?
- Improving time-slot accuracy: maximising transparency and convenience
- Gamifying delivery feedback and rewarding customer-centric employees
- What will the future of personalised delivery look like?
- Why do returns need to be taken so seriously?
- Making returns convenient for customers
- Managing returns across multiple channels: a seamless experience for customers
- How does investing in a good returns service drive loyalty and broader business growth?
- Automated deliveries and returns in stores
- Manual hand out vs. Automated pick up of Click&Collect parcels
- Instant gratification through fulfilment from store
- The convenience vs. low-cost challenge: how you can have both?
Successfully identifying what really matters to the consumer
- What is the consumer’s top priority: speed, price or flexibility?
- Is the emphasis on immediacy in delivery by retailers justifiable?
- Are greater speed and convenience compatible with free delivery?
- In what ways does a good service enhance a retailer’s brand?
- How can carriers and retailers collaborate to ensure a sustainable cost base?
- What can be done to improve the returns experience?
- Is greater personalisation the future? If so at what price?
- Evaluating the potential for growth in grocery e-commerce
- How are consumers’ e-commerce preferences impacting online grocery shopping?
- More than food: leveraging the customer relationship to drive business growth
Meeting all the consumer’s needs: optimising the delivery network for groceries
PostNord has 3-4 years’ experience with grocery home delivery service in Denmark and Sweden, adopting innovative technology to ensure fresh produce is delivered based on consumer requirements. In this session PostNord will describe how its extensive fulfilment network is evolving to meet growing consumer demand for a reliable and convenient grocery home delivery service.
Overcoming the challenges of grocery home delivery
- Can third-party operations and infrastructure be adapted for grocery delivery?
- How does handling perishables impact delivery costs?
- How is technological advancement making grocery delivery easier?
- Why is communication with the customer key to successful delivery?
- What benefits do alternative options such as Click & Drive offer?
- Is the potential for e-commerce to disrupt the grocery industry unlimited?
- How can grocery delivery drive growth in the sales of higher margin products?
Session Four: Disruption & innovation across the e-commerce landscape
- What is unique about e-commerce delivery in urban environments?
- Making the business case for environmentally friendly operations
- Will consumers view sustainable delivery options as essential in the future?
- Is this model scalable beyond urban areas?
- What benefits does a crowdsourced model have over traditional delivery models?
- Ensuring the delivery promise is fulfilled: maintaining oversight and accountability
- Incentivising drivers and rewarding great customer service
- Does crowdsourcing complement or threaten mainstream delivery models?
Delivering innovations today, creating value tomorrow
Who can you meet?
From retailers perfecting international fulfilment to operators delivering effectively across borders, The Future of E-Commerce Delivery attracts all the major players from across the retail and logistics industry. With 130+ attendees, here's a sampling of who you could meet this year:
Last year's conference was attended by 130+ senior professionals from major European posts, couriers and retailers, representing 75+ companies. Here's a sample list of who registered last year:
- Amesplan Automotive
- Approved Food
- Austrian Post
- Borusan Lojistik
- Citizens Advice
- Clifford Chance
- Coast Fashion
- Communication Workers Union
- Country Attire
- CTT - Correios de Portugal
- D2P Auto Parts
- Delhaize Group
- Denby Retail
- Deutsche Post DHL
- DHL Express
- Direct Link Worldwide
- eBay Europe
- Elaraby Group
- Ermenegildo Zegna Holditalia
- Fastway Couriers Ireland
- Guernsey Post
- Hawes & Curtis
- Hermes Logistic Group
- Ideal Shopping Direct
- Interactive Media in Retail Group
- Isle of Man Post Office
- John Lewis Partnership
- Kimberly Clark
- Latvia Post
- Laura Ashley
- Liechtensteinische Post
- Lockheed Martin
- Lucy Locket
- Lyngsoe Systems
- Marks & Spencer
- New Look Group
- New Zealand Post
- Norway Post
- Nova Poshta
- Planet Retail
- Poczta Polska
- Post Office
- Post of Slovenia
- Royal Mail Group
- Secured Mail
- Shop Direct
- SKS & Partners
- Slovenska Posta
- Spring Global Mail
- Tata Consultancy Services
- Temperley London
- Tesco Stores
- The 99p Store
- TK Maxx
- TNT Express
- Warmup PLC
The event is already in the basket. View basket
Complimentary Places for Retailers
Complimentary places are available to retailers - apply now to secure your place*
*These places only available for retailers. All places are awarded at the discretion of the event organiser whose decision is final.
Launched in 2005, CEP-Research operates a ...... More »
Ecommerce News informs its readers about the ecommerce ...... More »
Global Transport Update
Global Transport Update is a B2B information source ...... More »
Retail Gazette is an entirely open access website, easy ...... More »
Venue Website »