The Future of E-Commerce Delivery
Oct 04 2016

The Future of E-Commerce Delivery

Satisfying the customer in a competitive delivery market

Radisson Blu Portman, London

Event Documentation

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The Future of E-Commerce Delivery returns to London for its 4th year this October. This future facing conference explores the most innovative approaches to e-commerce customer experience and delivery operations from across Europe.

Hosting over 130 leaders from retailers and logistics operators, the event is an excellent opportunity to forge connections and debate the future of domestic and cross-border e-commerce. With 18 leading international speakers covering key topics ranging from same-day delivery to omnichannel fulfilment, the event provides the insights you need to stay ahead of the curve.

Reasons to Attend:

  • An outstanding senior speaker line-up including John Lewis, Zalando, Sainsbury’s Boots
  • Explore how Asda is deploying technology to enhance the customer journey
  • DPD UK shares what truly flexible delivery will look like in 2017
  • Explore topics including grocery e-commerce, returns, Click&Collect, last-mile and more
  • Network with senior peers at our drinks reception hosted by UPS - can't make the conference? Come along for a drink anyway, we'd love to see you there!

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Speakers

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Programme

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Tuesday, 4th October 2016

09:00
Welcome address by David Saunders, Managing Director, Marketforce
09:05
Chair’s opening remarks
Kiel Harkness

Director of Marketing, UK, Ireland & Nordics

UPS

Session One: Pursuing international growth: the future of cross-border delivery

09:10
Perfecting international fulfilment: becoming Europe’s leading fashion retailer
Matthew Blomley

Head of Logistics Development

Zalando

09:25
Extending a superb delivery experience to consumers across national borders
Gunnar Henriksen

Executive Vice President Division E-Commerce

Norway Post

09:40
Supporting the international ambitions of small and medium sized e-retailers
Gunnar Adalberth

Director of Business Development

UPS

10:00
Developing solutions beyond delivery
Alex Borisov

Head of International Sales

SPSR Express

10:20
Connecting brands with over 350 million Chinese e-commerce customers
Roger Morris

Head of Royal Mail Parcels

Royal Mail Group

10:35
Panel Discussion

Breaking down borders: an efficient parcel delivery market

  • What are the most significant barriers to cross-border e-commerce?
  • Do existing international delivery options meet consumer needs?
  • How will the Digital Single Market (DSM) impact cross-border e-commerce?
  • How will Britain leaving the EU affect cross-border delivery?
  • Are initiatives to improve interoperability between carriers reducing delivery costs?
  • Is the industry doing enough to solve the challenges unique to SME retailers?
  • Can the DSM be realised without an effective cross-border returns service?
  • Beyond Europe: which markets offer the greatest opportunities?
Matthew Blomley

Head of Logistics Development

Zalando

Gunnar Henriksen

Executive Vice President Division E-Commerce

Norway Post

Gunnar Adalberth

Director of Business Development

UPS

Roger Morris

Head of Royal Mail Parcels

Royal Mail Group

Alex Borisov

Head of International Sales

SPSR Express

11:00
Refreshments

Session Two: Developing a fast and flexible operations base

11:35
Case Study: Asda ToYou service

Helping customers to shop with convenience and confidence

Paul Anastasiou will be talking about Asda’s toyou parcel service, launched in Q4 2015 after a two year project, Asda connected its logistics and retail assets on a next generation systems platform to enable the retailer to offer third party pick up and drop off services across its multi format estate including its drive thru collection locations.

Paul Anastasiou

Senior Director Development, Logistics Services

ASDA

11:55
Leading the same day delivery revolution: overcoming the operational challenges
  • Why is speed of delivery so crucial to consumers?
  • Developing a fulfilment network to deliver in under 90 minutes
  • Ensuring a sustainable cost-base for same day delivery
  • How does same day delivery help retailers to stand out in the market?
Stefan Luginbühl

Head of Courier, Express & Parcels

Swiss Post

12:15
Challenging existing urban delivery models
  • Responding to emerging trends in urban delivery
  • Introducing the Tripl: a fast and flexible electric delivery vehicle
  • Versatility: complementing existing models or challenging them all together
Steen Meldgaard Laursen

Sales Director

EWII Mobility

12:35
Questions
12:45
Lunch

Session Three: Streams

Stream A: Delivering a superb customer experience
14:00
Chair's opening remarks
Kiel Harkness

Director of Marketing, UK, Ireland & Nordics

UPS

14:05
Making delivery convenient: putting the customer in control
  • Adapting delivery to life’s realities: why are choice and flexibility essential to customers?
  • Improving time-slot accuracy: maximising transparency and convenience
  • Gamifying delivery feedback and rewarding customer-centric employees 
  • What will the future of personalised delivery look like?
Elaine Kerr

Director

DPD UK

14:25
Turning returns into an opportunity
  • Why do returns need to be taken so seriously?
  • Making returns convenient for customers
  • Managing returns across multiple channels: a seamless experience for customers
  • How does investing in a good returns service drive loyalty and broader business growth?
Neil Gibbens

General Manager, Central Planning, Operations

John Lewis Partnership

14:45
Parcel lockers: improving the convenience of Click&Collect while lowering costs
  • Automated deliveries and returns in stores
  • Manual hand out vs. Automated pick up of Click&Collect parcels
  • Instant gratification through fulfilment from store
  • The convenience vs. low-cost challenge: how you can have both?
Henrik Gedde Moos

Founder

SwipBox

15:05
Panel Discussion

Successfully identifying what really matters to the consumer

  • What is the consumer’s top priority: speed, price or flexibility?
  • Is the emphasis on immediacy in delivery by retailers justifiable?
  • Are greater speed and convenience compatible with free delivery? 
  • In what ways does a good service enhance a retailer’s brand?
  • How can carriers and retailers collaborate to ensure a sustainable cost base?
  • What can be done to improve the returns experience?
  • Is greater personalisation the future? If so at what price?
Elaine Kerr

Director

DPD UK

Neil Gibbens

General Manager, Central Planning, Operations

John Lewis Partnership

Philippa McNamara

Omnichannel Experience Strategy

Boots UK

Henrik Gedde Moos

Founder

SwipBox

Stream B: Optimising grocery delivery: the next step in e-commerce operations?
14:00
Chair’s opening remarks
Peter Somers

Chief Executive Officer

Sprintpack

14:05
Grocery e-commerce: turning online into multichannel
  • Evaluating the potential for growth in grocery e-commerce
  • How are consumers’ e-commerce preferences impacting online grocery shopping?
  • More than food: leveraging the customer relationship to drive business growth
Dave Crellin

Head of Online Operations Development

Sainsbury’s

14:25
Case Study: PostNord

Meeting all the consumer’s needs: optimising the delivery network for groceries

PostNord has 3-4 years’ experience with grocery home delivery service in Denmark and Sweden, adopting innovative technology to ensure fresh produce is delivered based on consumer requirements.  In this session PostNord will describe how its extensive fulfilment network is evolving to meet growing consumer demand for a reliable and convenient grocery home delivery service.

Klaus E. Olsen

Head of Business Development, Service Logistics Solutions

PostNord

14:45
Mobility: the driving force behind e-commerce delivery
Nassar Hussain

Managing Director, Europe & South Africa

SOTI

15:05
Panel Discussion

Overcoming the challenges of grocery home delivery  

  • Can third-party operations and infrastructure be adapted for grocery delivery?
  • How does handling perishables impact delivery costs?
  • How is technological advancement making grocery delivery easier?
  • Why is communication with the customer key to successful delivery?
  • What benefits do alternative options such as Click & Drive offer?
  • Is the potential for e-commerce to disrupt the grocery industry unlimited?
  • How can grocery delivery drive growth in the sales of higher margin products?
Dave Crellin

Head of Online Operations Development

Sainsbury’s

Klaus E. Olsen

Head of Business Development, Service Logistics Solutions

PostNord

Thomas Koch

Sales Director International

Austrian Post

Nassar Hussain

Managing Director, Europe & South Africa

SOTI

15:25
Refreshments

Session Four: An Indian perspective on succeeding in e-commerce delivery

15:55
Title to be confirmed
Manish Pansari

Vice President

Myntra.com

Session Five: Disruption & innovation across the e-commerce landscape

16:15
Sustainable urban logistics: consolidation and electro-mobility
  • What is unique about e-commerce delivery in urban environments?
  • Making the business case for environmentally friendly operations
  • Will consumers view sustainable delivery options as essential in the future?
  • Is this model scalable beyond urban areas?
Sam Clarke

Director and Co-founder

Gnewt Cargo

16:35
Mobilising a marketplace to support same-day and timeslot delivery
Andy Stephen

Head of Partnerships

Flubit

16:55
What is the potential for crowdsourcing to revolutionise last mile delivery?
  • What benefits does a crowdsourced model have over traditional delivery models?
  • Ensuring the delivery promise is fulfilled: maintaining oversight and accountability
  • Incentivising drivers and rewarding great customer service
  • Does crowdsourcing complement or threaten mainstream delivery models?
Ari Kestin

Chief Executive Officer

Nimber

17:15
Keynote closing address

Delivering innovations today, creating value tomorrow

Alberto Alves Pimenta

Director, E-commerce

CTT Portugal Post

17:35
Questions
17:40
Chair’s closing remarks
Kiel Harkness

Director of Marketing, UK, Ireland & Nordics

UPS

17:45
Drinks Reception sponsored by UPS

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Complimentary Places for Retailers

Complimentary places are available to retailers - apply now to secure your place*

*These places only available for retailers. All places are awarded at the discretion of the event organiser whose decision is final.

Who can you meet?

From retailers perfecting international fulfilment to operators delivering effectively across borders, The Future of E-Commerce Delivery attracts all the major players from across the retail and logistics industry. With 130+ attendees, here's a sampling of who you could meet this year:

Here are some of the retailers already confirmed to attend this year: 

  • Adidas
  • Ahold Group
  • Aldi UK
  • Alk
  • Amber Road
  • Amesplan Automotive
  • Argos
  • Asda Group
  • ASOS
  • B&Q
  • Bettys & Taylors Group
  • Blackbay
  • Boots UK
  • Camelot UK Lotteries
  • Carrefour
  • Cimpress
  • City Harvest London
  • CitySprint
  • Cotswold Outdoor
  • Country Attire
  • Countrywide Farmers
  • CTT - Correios de Portugal
  • Debenhams
  • DPD UK
  • Du Pont de Nemours
  • Dyson
  • eBay Europe
  • Evans Cycles
  • Gnewt Cargo Ltd
  • Guernsey Post
  • Holland & Barrett Retail
  • Honest Brew
  • Hrvatska Posta
  • Huggle
  • Interactive Media in Retail Group
  • Interflora
  • Isle of Man Post Office
  • John Lewis Partnership
  • Jon Richard
  • Keba
  • K Hartwell
  • Lockheed Martin
  • Lyngsoe Systems
  • Made.com
  • Magyar Posta
  • Marks & Spencer
  • Matalan
  • Medela UK
  • Morgan Stanley
  • Morrisons
  • My Shop is Local
  • Navico
  • New Look Group
  • Next
  • Nightline-Delivers
  • Nimber
  • Norway Post
  • Ofcom
  • Osterreichische Post
  • P3 Logistic Parks
  • Popmap Ltd
  • PostNord
  • Posturinn
  • Quinitiq
  • Royal Mail Group
  • Sainsbury's
  • Secured Mail
  • Superdrug Stores
  • Swipbox
  • Swiss Post
  • Sygic
  • Temando
  • Tesco Stores
  • Transmetrics
  • UPS
  • Vistaprint
  • Waitrose
  • Wex Photographic
  • What3Words
  • Whitbread Group
  • Wincanton
  • Zalando
  • Zalora Group

Exclusive Content

Here at Marketforce, we are dedicated to bringing you the most relevant and up to date content on the pressing issues facing the industry. With this in mind, we have been busy putting together exclusive interviews for you with some of our senior speakers.

Sam Clarke, Director and Co-Founder of Gnewt Cargo

 

Ari Kestin, Chief Executive Officer of Nimber

Klaus E. Olsen, Head of Business Development, Service Logistics Solutions at PostNord

Stefan Luginbuhl, Head of Parcels National/International at Swiss Post


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UPS

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Swipbox

Swipbox offers a comprehensive, turnkey last mile ...... More »

TRIPL

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SOTI

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Venue Details

Radisson Blu Portman, London
22 Portman Square, London W1H 7BG

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