The Future of Utilities
Mar 29-30 2017

The Future of Utilities

Hilton Tower Bridge, London

The Future of Utilities - 50 Speakers, 200+ Attendees, 9 Streams, 5_ Networking Hours



The Future of Utilities, the UK’s stand out strategic utilities conference returns to London this March with the most senior line up of speakers in its 22 year history.

Addressing all of the most pressing issues for UK utilities, the event will bring together over 300 senior professionals from energy and water for two days packed full of strategic content and valuable networking. Make sure you don’t miss out on the chance to explore issues including generation, water market opening, customer acquisition and more with all of the UK’s leading utilities.

Want to keep updated about this conference?

Join Mailing List Button


Highlights for 2017:

  • Hear key insights into the most critical challenges facing the sector from the CEOs of 15 major utilities
  • Stay on top of important regulatory developments with addresses from both Dermot Noland and Cathryn Ross
  • Tailor your experience with 9 focused streams addressing customer engagement, electricity storage, asset management, investment and much more
  • Take advantage of interactive sessions and 5+ hours of networking to build relationships and ensure your key questions are addressed

Speakers

View all speakers »

Interested in speaking? 

2017 will feauture over 60 senior speakers - will you be one of them? We offer a number of ways to raise your profile, to support your goals for the event.

Get in touch about opportunities and tell us what what you can offer!

Become a Speaker Button



Programme

Download Brochure Print Programme

Wednesday, 29th March 2017

09:00
Welcome address by David Saunders, Managing Director, Marketforce
09:05
Chair’s opening remarks

Session One: Leaders’ forum

09:10
Keynote opening address

A market built for the future?

Vincent de Rivaz

Chief Executive Officer

EDF Energy

09:30
Rising to the challenge: delivering for customers and shareholders at a time of transformation
Nicola Shaw CBE

Executive Director, UK

National Grid

09:50
Delivering unrivalled service: the key to success in the new world of water?
Chris Loughlin

Chief Executive Officer

Pennon Group

10:10
Advisory session
10:30
Panel discussion and digital Q&A

Getting set for change: investing in the future of utilities following the leave vote

In this session panellists will discuss key issues facing the utilities whilst delegates will have the opportunity to suggest and vote on questions to be posed to the panel.

  • An earthquake for investment? What impact is the vote to leave likely to have on the industry? 
  • What steps can firms take to secure a sustainable supply of capital?
  • Do larger utilities have the skills and systems to compete on customer experience?
  • The reforms of a generation: what wider impacts will the industry see from water market opening?
  • Disintegration ahead? Is the integrated utility model viable in the UK over the long term?
  • Decarbonisation, security of supply and affordability: how is the balance shifting?
  • Are utilities sufficiently resilient to the pressures of changing demographics and climate?
Vincent de Rivaz

Chief Executive Officer

EDF Energy

Nicola Shaw CBE

Executive Director, UK

National Grid

Chris Loughlin

Chief Executive Officer

Pennon Group

11:00
Refreshments

Session Two: Streams - click the tab to see more details

Stream 1: Engaging the utility customer
11:30
Chair’s opening remarks

   

11:35
Providing energy as a service
  • Creating a customer-centric supplier: priorities for investment
  • How will the CMA inquiry affect the customer-supplier relationship?
  • Can incumbents retain market share in the face of rising competition?
Luke Watson

Managing Director

GB Energy Supply

11:55
Engaging with Customers and Stakeholders – meeting the Water 2020 challenge
  • Are water companies fit for retail competition? 
  • What lessons can water draw from other industries?
  • Culture, skills, systems? Where do the biggest obstacles to further engagement lie?
Simon Cocks

Chief Executive Officer

Affinity Water

12:15
Advisory Session
12:35
Panel Discussion

Differentiating through customer experience

  • Who wants to be a commodity? The importance of differentiation
  • What key steps are utilities taking to increase customer engagement?
  • Are we likely to see a new wave of tariff innovation?
  • How far have utilities come in improving their KYC?
  • How can suppliers maximise the engagement potential of smart metering? 
  • Making the most of change: how can the opportunities of the customer database and market opening be maximised?
Simon Cocks

Chief Executive Officer

Affinity Water

Steve George

Customer Services Director

South East Water

Luke Watson

Managing Director

GB Energy Supply

Andrew Beasley

Managing Director

Flow Energy

Stream 2: Securing a bright future for UK generation
11:30
Chair’s opening remarks

11:35
Resolving the trilemma: a policy perspective
  • How does the market need to be adjusted to encourage investment in generation assets? 
  • Are projected investment trajectories sufficient to meet future energy challenges?
  • Towards smarter power: enabling the growth of interconnection, storage and DSM 
Dan Monzani

Head of Security of Electricity Supply

Department of Business, Energy and Industrial Strategy

11:50
Key priorities for UK generation
  • Managing a more diverse fleet: understanding the opportunities and challenges
  • Does conventional generation pay in today’s environment?
  • Is there a ceiling on intermittent generation?
Keith Anderson

Chief Corporate Officer, ScottishPower

Chief Executive Officer, ScottishPower Renewables

12:05
Advisory session
12:25
Panel Discussion

Is the current regulatory framework fit for purpose?

  • Is the EMR up to the task or does it need overhauling?
  • To what extent is the capacity market mechanism providing security of supply?
  • What impact will Brexit have on generation?
  • How is continued uncertainty around nuclear affecting investment?
  • Should DSM and energy efficiency be playing a greater role?
  • Does today’s regulatory framework reflect an increasingly decentralised system?
Keith Anderson

Chief Corporate Officer, ScottishPower

Chief Executive Officer, ScottishPower Renewables

Dr Felix Lerch

Country Chairman, Uniper UK

Uniper

Mark Futyan

Merchant Power Director

Centrica

Dan Monzani

Head of Security of Electricity Supply

Department of Business, Energy and Industrial Strategy

Kevin Nix

Managing Director, UK Generation

RWE

Stream 3: Achieving excellence in asset management
11:30
Chair’s opening remarks

   

11:35
Effective asset management: a strategic imperative
  • Stop, look, listen: the importance of data-driven decision-making
  • How can asset managers best convert enterprise-level strategy to facts on the ground?
  • Stronger together: optimising supply chain relationships
Malcolm Horne

Head of Asset Management

Severn Trent Water

11:55
Case study

An insight into asset management best practice from outside of utilities

Speaker to be confirmed

 

12:15
Advisory session
12:35
Panel Discussion

Embracing innovation in asset management

  • How can innovative practices be best integrated into frontline operations? 
  • Data is king: ensuring an accurate understanding of asset status
  • Performing under pressure: how can utilities optimise their incident response?
  • How can utilities ensure the customer sits at the heart of asset management strategy?
  • Where in asset management is the potential for automation greatest?
  • What innovations hold the most potential?
  • How can the regulatory framework best incentivise asset innovation?
Stewart Reid

Head of Asset Management and Innovation

SSE Power Distribution

Mark Drye

Director of Asset Management

Northern Powergrid

Malcolm Horne

Head of Asset Management

Severn Trent Water

13:05
Lunch

Session Three: Streams - click the tab to see more details

Stream 1: Smart metering and the connected customer
14:20
Chair’s opening remarks

14:25
Delivering on smart: an update from the DCC
  • Key priorities for DCC through mass-installation
  • Taking stock: what lessons can we take forward for future releases?
  • How will the role of the DCC evolve going forward?
Matt Roderick

Chief Technology Officer

Data Communications Company

14:45
Making the connected home a reality
  • One giant leap for utilities: understanding the potential of the connected home
  • What do customers want from a connected home?
  • What are the biggest challenges to delivering a compelling connected home proposition?

Speaker to be confirmed

15:05
Advisory session
15:15
A revolution for the utilities customer? Understanding the potential of smart

Speaker to be confirmed

15:35
Questions
Stream 2: Building and operating a more flexible electricity network
14:20
Chair’s opening remarks

14:25
Operating the grid of the future
  • How is National Grid adapting to a changing energy system?
  • Where is the pressure of increased intermittency falling hardest? 
  • Understanding the role of innovation in meeting future system challenges
Cordi O’Hara

Director of UK System Operator

National Grid

14:45
Advisory session
15:05
Panel discussion

Meeting the challenges of tomorrow’s networks

  • How is an increasingly decentralised and unpredictable energy system impacting network operators?
  • How are DNOs taking on a more active role in network management?
  • Is National Grid’s System Operator role viable over the long term?
  • Which technologies require the most investment to meet future system challenges?
  • Understanding tomorrow’s network: consequences for incumbent generators
  • How must the regulatory framework adapt to changing facts on the ground? 
Basil Scarsella

Chief Executive Officer

UK Power Networks

Cordi O’Hara

Director of UK System Operator

National Grid

Frank Mitchell

Chief Executive Officer

ScottishPower Energy Networks

Stream 3: Three days to go: a pivotal moment for water
14:20
Chair’s opening remarks

14:25
Riding a wave of change: succeeding in the new world of water
  • Getting set for competition: instilling a customer-centric culture
  • Retaining legitimacy in the eyes of customers throughout transformation
  • Towards Water 2020: can the industry rise to the challenge?
Jo Dow

Chief Executive Officer

Business Stream

14:45
Advisory session
15:05
Panel discussion

The new face of water

  • The reforms of a generation: is the industry prepared?
  • Overcoming the data challenge: how far has the industry come?
  • How have business strategies evolved through the range of market reforms?
  • Is the industry likely to see further specialisation?
  • What lessons can we draw from non-domestic competition when considering further reforms?
  • Do water companies need to look to other industries for the skills to succeed in an open retail market?
Jo Dow

Chief Executive Officer

Business Stream

Sue Amies-King

Chief Executive

Water Plus

Colin Skellett

Chief Executive Officer

Wessex Water

Ben Jeffs

Chief Executive Officer

MOSL

15:40
Refreshments and enhanced networking

Session Four: Regulating industries under the spotlight

16:20
Title to be confirmed
Dermot Nolan

Chief Executive, Ofgem

Chair, UK Regulators Network

16:35
From monitoring monopolies to monitoring markets
Cathryn Ross

Chief Executive

Ofwat

16:50
Advisory session
17:10
Keynote closing address

Building a market that works for the customer

Ian McCaig

Chief Executive Officer

First Utility

17:30
Questions
17:40
Drinks reception

Thursday, 30th March 2017

09:00
Chair’s opening remarks

Session Five: Reinventing the utility: rethinking past models

09:05
Keynote opening address

Creating a customer-centric utility

Paul Coffey

Chief Executive Officer

RWE npower

09:25
The role of the water and sewerage company in an open market
Heidi Mottram OBE

Chief Executive Officer

Northumbrian Water

09:45
Meeting Britain’s energy challenges
Alistair Phillips-Davies

Chief Executive Officer

SSE

10:05
Providing 21st century energy and services
Mark Hodges

Chief Executive

British Gas

10:25
Advisory session
10:45
Questions
11:00
Refreshments

Session Six: Streams - click the tab to see more details

Stream 1: Appealing to tomorrow’s customer: future acquisition strategies
11:30
Chair’s opening remarks

11:35
Looking to the future of the customer relationship
  • What will customers expect from the utility of 2025?
  • Do utilities have the skills to innovate in customer service?
  • Building customer trust: how far have we come and where do threats remain?
Douglas Millican

Chief Executive Officer

Scottish Water

11:55
Advisory session
12:15
Questions
12:20
Peer-to-peer discussion and expert panel

Delivering what customers truly want

During this session delegates will discuss how customer demands are changing and how utilities must respond over the years ahead. Following discussions a nominated representative from each table will share conclusions and questions with an expert panel for comment.

12:45
Meeting the demands of tomorrow’s customers: a panel response

Meeting the demands of tomorrow’s customers: a panel response

Douglas Millican

Chief Executive Officer

Scottish Water

Eileen Brown

Head of Customer Experience

Northern Gas Networks

Dennis Palmer

Head of GB Smart Meter Programme Liaison

Smart Energy GB

Jonathan Hazeldine

Head of M&S Energy

Marks and Spencer

Stream 2: Storage: a watershed moment for electricity?
11:30
Chair’s opening remarks

   

11:35
Case Study

Operating the world’s largest energy storage fleet across multiple continents, AES has established itself as a global leader in this rapidly growing field. In this presentation Carla Tully will set out the lessons AES have drawn from their global fleet and how these could be applied to maximise the potential of storage in the UK.

Carla Tully

President, UK & Ireland

AES

11:55
Advisory session
12:15
Case study

Copley Wood: Integrating storage with renewable generation

Ivor Catto

Chief Executive Officer

RES Group

12:35
Panel discussion

Storage: enabling the growth of a transformational market

  • A whole new world of electricity? Understanding the potential impact of storage
  • How can the role of the storage in the network be reflected in regulation?
  • A powerful combination: what impact will increased EV prevalence have on storage economics?
  • How will increased storage capacity affect the economics of generation?
  • What are the most important barriers to the further development of UK storage?
  • How would existing players be affected by a rapid increase in storage capacity?
Carla Tully

President, UK & Ireland

AES

Ivor Catto

Chief Executive Officer

RES Group

Judith Ross

Head of Energy System Transformation

Ofgem

Professor Goran Strbac

Chair in Electrical Energy Systems

Imperial College London

Stream 3: Financing the next era of UK utilities
11:30
Chair’s opening remarks

      

11:35
Keeping the investment flowing: ensuring a sustainable future for UK water
  • How is Brexit likely to affect the WACC?
  • Looking to 2020: how are our strategies adapting?
  • How are macroeconomic shifts impacting financeability in water?
11:55
Advisory session
12:15
Powering investment in UK renewables
  • What are the principal barriers to further investment?
  • 20% by 2020: understanding the scale of the challenge
  • How significant is increased political and regulatory risk for future investment prospects?
Stephen Bull

SVP, Wind & CCS

Statoil

12:35
The investor perspective: are UK utilities still an attractive prospect?
  • How will the vote to leave affect investment in UK utilities? 
  • Regulated vs unregulated: how will the impact be felt in each? 
  • What steps can firms take to secure continued access to capital?
Martin McAspurn-Lohmann

Managing Director, Head of Oil & Gas and Utilities

Santander

12:55
Questions
13:05
Lunch

Session Seven: Mastering the art of innovation – taking a more scientific approach

14:15
Panel discussion

Cultivating an innovation culture

  • Do utilities have the right balance of skills internally to innovate effectively?
  • From the drawing board to the coal-face: rolling out innovations on the front line
  • How can utilities get the most from relationships with start-ups and outside innovators?
  • Where can the utilities look for innovation best practice?
  • How do Ofwat and Ofgem’s differing approaches affect innovation in water and energy?
  • How can investment in innovation projects be targeted most efficiently?
Nick Mills

Head of Waste Innovation

Thames Water

Dan Green

Head of Sustainability and Innovation

Wessex Water

Rod Willmott

Fast Track (Innovation) Director

LV=

Tim Emrich

Chief Executive Officer

UK Power Reserve

Session Eight: Meeting the challenges facing the future utility

14:45
Driving resilience in water: looking to PR19 and beyond

Following the passage of the Water Act 2014, Ofwat has a statutory duty to further resilience in UK water. In this presentation Nicci Russell will set out the principal challenges to the future secure supply of water and the measures Ofwat are considering in the run-up to PR19.

15:05
Decarbonising heat: the next great energy challenge?
  • District heating, electrification or hydrogen: evaluating the options
  • How can government incentivise the level of investment required?
  • How will customers respond to changes in heat provision?
Marcus Stewart

Head of Energy Insight

National Grid

15:25
Questions
15:30
Keynote closing address

Climate change: how must the industry respond?

Rt. Hon. Lord Deben

Chairman

Committee on Climate Change

15:50
Questions
15:55
Chair’s closing remarks and end of conference

Download Brochure Print Programme


Sponsor Us »

Silver Sponsor

Curzon

Curzon is an award-winning strategy and transformation ...... More »


Sponsor Us »

Silver Sponsor

Gentrack

Gentrack specialises in billing and CRM solutions for ...... More »


Sponsor Us »

Media Partner

The Water Report

The Water Report is a monthly print and ...... More »

Who has attended The Future of Utilities?

  • Accenture   
  • Affinity Water   
  • Alliander   
  • Amey   
  • Anglian Water   
  • Apex CoVantage   
  • Arcus Infrastructure Partners   
  • Atkins   
  • Atos   
  • Auriga Services Fund & Trust Managers   
  • Autodesk   
  • Balfour Beatty   
  • Baringa Partners   
  • BEAMA   
  • BlackRock   
  • British Energy   
  • British Gas   
  • Brookfield Utilities   
  • Canada Pension Plan Investment Board   
  • Canal & River Trust   
  • Capita Property and Infrastructure   
  • Capula   
  • Centrica   
  • CEZ Group   
  • Citizens Advice   
  • Cognizant Technology Solutions   
  • Conduit   
  • Co-operative Energy   
  • Crown Estate   
  • Danish Energy Regulatory Authority   
  • Deloitte   
  • Department for Environment, Food and Rural Affairs   
  • Department of Energy & Climate Change   
  • Department of Enterprise Trade & Investment   
  • Drax Power   
  • EC Harris   
  • Economic Insight   
  • EDF Energy   
  • EDP Renewables   
  • ElectraLink   
  • Electricity North West   
  • Eneco Energy   
  • Engage Consulting   
  • ESB Group   
  • ESB International   
  • EXL Service UK   
  • EY   
  • Ferranti Computer Systems   
  • FICO   
  • Furnell Consult   
  • GDF SUEZ Energy UK   
  • Gemserv   
  • Guernsey Electricity   
  • HM Treasury   
  • IBM   
  • IFS   
  • Intergraph UK   
  • KPMG   
  • Kuwait Oil Company   
  • Lafarge Tarmac   
  • Lithium   
  • Lloyds Banking Group   
  • Lowri Beck Services   
  • Marafiq   
  • Mizuho Corporate Bank   
  • Murphy Group   
  • National Audit Office   
  • Navigant   
  • New Power   
  • Newton Europe   
  • Northern Gas Networks   
  • Noura University   
  • Ofgem   
  • OFWAT   
  • Oliver Wyman Group   
  • Ombudsman Services   
  • Onzo   
  • Opus Trust Marketing   
  • Oxera Consulting   
  • Oxford Institute for Energy Studies   
  • Pierre Audoin Consultants   
  • PowerPlan   
  • RWE Innogy   
  • RWE npower   
  • Saxton Bampfylde   
  • Scottish Water   
  • ScottishPower   
  • SDL   
  • Severn Trent Services   
  • Siemens AG   
  • Siemens Energy   
  • Siemens Metering Services   
  • SMBC Europe   
  • Southern Water   
  • SQS   
  • SSE   
  • Tech Mahindra   
  • Teleperformance   
  • Thames Water   
  • The Water Report   
  • Turn2Us   
  • TVS Supply Chain Solutions   
  • UK Power Networks   
  • United Utilities   
  • University of Greenwich   
  • University of Oxford   
  • University of Strathclyde   
  • University of Sussex   
  • Veolia Water UK   
  • Wales & West Utilities   
  • Water Industry Commission for Scotland   
  • Weightmans   
  • Wessex Water   
  • Wheatley Associates   
  • Yorkshire Water


Venue Details

Hilton Tower Bridge, London
5 More London Place, Tooley Street, London, SE1 2BY

Venue Website »

Register

20%
Save 15%
Group bookings of 3 or more people will receive an automatic 15% discount. Prices listed exclude VAT.
- +
£745.00 + VAT Until 16/12/16
£845.00 + VAT Until 20/01/17
£1,045.00 + VAT Standard
- +
£1,145.00 + VAT Until 16/12/16
£1,145.00 + VAT Until 20/01/17
£1,445.00 + VAT Standard
Discount
-£315.00
VAT
£150.00
TOTAL
£1250.00

*The Energy & Water suppliers' rate is only available to electricity generators, licensed energy suppliers, electricity and gas transmission and distribution operators and licensed water companies currently operating in the UK market. It will be awarded at the discretion of the conference organiser whose decision is final.


Keep Updated


Copyright © 2016, Marketforce. All Rights Reserved.

Site by

Copyright © 2016, Marketforce. All Rights Reserved.

Site by