Smart Metering Forum
Nov 24-25 2015

Smart Metering Forum

The premier strategic event for the smart metering industry

Radisson Blu Portman, London

Event Documentation

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2015 is a critical stage for the smart meter implementation plan, as the industry prepares for the DCC “go-live” and main installation phase. Smart Metering Forum provides the chance to build relationships with the key energy suppliers involved in the roll-out, and to get ahead of the competition. 

Last year, over 150 key industry players attended this event, including 15 senior executives from British Gas, as well as numerous representatives from E.ON, RWE npower, ScottishPower, SSE, Ovo Energy, Smart Energy GB, and DECC.  

Why delegates attended in 2015:

  • Heard about California’s roll-out from Pacific Gas and Electric, the US’ largest utility company
  • Participated in our Leaders’ Forum with directors representing British Gas, E.ON, and SSE
  • Found out about smaller suppliers’ smart strategies from Co-op Energy and Tempus Energy
  • Gained lightning talk updates from the DCC, DSP and CSPs on “go-live” for 2016
  • Keynote address from the new Parliamentary Under Secretary of State overseeing SMIP

Speakers

Lawrence Slade
Lawrence Slade

Chief Executive Officer

Energy UK

Dr Grant Bourhill
Dr Grant Bourhill

Director of Smart Systems and Heat

Energy Technologies Institute

Ted Brown
Ted Brown

Chairman

Energy Saving Trust

Cliff Gleicher
Cliff Gleicher

Senior Director, Customer Operations Regulatory Strategy

Pacific Gas and Electric Company

Lord Bourne of Aberystwyth
Lord Bourne of Aberystwyth

Lord in Waiting (Government Whip) and Parliamentary Under Secretary of State,

Department of Energy & Climate Change

Ed Hurford
Ed Hurford

Smart Infrastructure Director

British Gas

Sam Peacock
Sam Peacock

Director of External Relations

SSE

Ramsay Dunning
Ramsay Dunning

General Manager

Co-operative Energy

Dennis Palmer
Dennis Palmer

Head of GB Smart Meter Programme Liaison

Smart Energy GB

Jonathan Simcock
Jonathan Simcock

Managing Director

Data and Communications Company

Harvey Jones
Harvey Jones

Head of Metering

Northern Powergrid

Brian Stratton
Brian Stratton

Head of Distribution Capital Delivery

UK Power Networks

Paul Clark
Paul Clark

Regulation and Smart Technology Manager

SSE

Francois Girodelle
Francois Girodelle

Head of European Product Partnerships

Nest

David Boyer
David Boyer

Project Lead – Smart Networks Plan

UK Power Networks

Peter Goodwin
Peter Goodwin

DCC Client Director

Arqiva

Richard Hampshire
Richard Hampshire

Smart Utilities Lead

CGI

Rob Searle
Rob Searle

Smart Metering Network Industry Lead

Telefonica

Jeremy Yapp
Jeremy Yapp

Deputy Director, Smart Meters

BEAMA

Rosie McGlynn
Rosie McGlynn

Head of Smart Energy and Networks Programme

Energy UK

Kev Sankar
Kev Sankar

Commercial Director

Energy & Utility Skills

Nick Butlin
Nick Butlin

Director, Operations and IT

Tempus Energy

Sarah Walker-Jones
Sarah Walker-Jones

Smart Commercial & Industry Relationship Manager

E.ON UK

Duncan Carter
Duncan Carter

Smart Metering Strategy Manager

Co-operative Energy

Giovanni Coppola
Giovanni Coppola

Innovative Services Technology

Enel S.p.A.

Sukumar Natarajan
Sukumar Natarajan

Deputy Director

Centre for Energy and the Design of Environments

Chris Bull
Chris Bull

Transformation Director – Sales and Marketing Group

Sky UK

Peter Mays
Peter Mays

Change Lead – Customer Operations

Sky UK


Programme

Print Programme

Tuesday, 24th November 2015

09:10
Welcome address by David Saunders, Managing Director, Marketforce
09:15
Chair’s opening remarks
Lawrence Slade

Chief Executive Officer

Energy UK

Session One: View from across the pond

09:20
Keynote address

Smart metering: a perspective from California

Cliff Gleicher

Senior Director, Customer Operations Regulatory Strategy

Pacific Gas and Electric Company

09:40
Questions

Session Two: Striding ahead with the roll-out

09:50
Over 2 million meters: an update on our progress
Ed Hurford

Smart Infrastructure Director

British Gas

10:05
Keeping customers at the heart of the smart metering roll-out
Sam Peacock

Director of External Relations

SSE

10:20
Smart metering from an independent supplier’s perspective
Ramsay Dunning

General Manager

Co-operative Energy

10:35
Ensuring success: insights from Sky UK
  • Balancing supply and demand: the importance of both good forecasting and agile supply    
  • Key ways to improve first time completion rate
  • Enhancing customer experience through excellent communication with ContactEngine
Chris Bull

Transformation Director – Sales and Marketing Group

Sky UK

Peter Mays

Change Lead – Customer Operations

Sky UK

10:55
Questions
11:00
Leaders’ Forum
  • Are the energy suppliers ready for the DCC “go live” in 2016?  
  • What have been the outcomes of the testing phase?
  • What are the main installation challenges, and how can these be tackled?
  • What are the unique challenges faced by independent suppliers? 
  • How can challenges connecting vulnerable and transient customers be addressed?
  • How can the industry communicate the benefits to the public?
  • Can smart metering help create a more competitive energy market?
  • How can the industry collaborate effectively on ensuring roll-out is completed by 2020?
Ed Hurford

Smart Infrastructure Director

British Gas

Ramsay Dunning

General Manager

Co-operative Energy

Sam Peacock

Director of External Relations

SSE

11:15
Refreshments

Session Three: Building effective and reliable infrastructure

11:45
Prospects for the DCC “go live” in 2016
  • The current timeline for the DCC “go live” date 
  • Lessons learned from foundation and testing
  • Tackling the steep learning curve through early life support
  • Progress on DCC enrolment and adoption for SMETS1 
Jonathan Simcock

Managing Director

Data and Communications Company

12:05
Lightning talks: Where are we at now?

12.05    Rob Searle, Smart Metering Network and Industry Lead, Telefónica

12.15    Peter Goodwin, DCC Client Director, Arqiva

12.25    Richard Hampshire, Smart Utilities Lead, CGI

Rob Searle

Smart Metering Network Industry Lead

Telefonica

Peter Goodwin

DCC Client Director

Arqiva

Richard Hampshire

Smart Utilities Lead

CGI

12:35
Panel discussion

Creating a connected network

  • Is preparation for the DCC “go live” still on track for next year? 
  • What has been the progress on System Integration Testing?
  • What needs to be done to ensure WAN “not spots” are covered?
  • When will dual-band communications hubs go online?  
  • How can the DSP overcome challenges in dealing with such large volumes of data?
  • To what extent will real-time data on power outages be available for DNOs?
  • How can cyber security issues be resolved before “go live”?
Jonathan Simcock

Managing Director

Data and Communications Company

Peter Goodwin

DCC Client Director

Arqiva

Richard Hampshire

Smart Utilities Lead

CGI

Rob Searle

Smart Metering Network Industry Lead

Telefonica

13:10
Chair’s closing remarks
Lawrence Slade

Chief Executive Officer

Energy UK

13:15
Lunch

Session Four: Creating the capacity and capability for delivery

14:30
Chair’s opening remarks
Dr Grant Bourhill

Director of Smart Systems and Heat

Energy Technologies Institute

14:35
Mobilizing the supply chain for a successful roll-out
  • An overview of SSE’s smart metering strategy
  • How can suppliers build the necessary capacity for smart metering?
  • Engaging with meter providers on delivering an effective installation programme  
Paul Clark

Regulation and Smart Technology Manager

SSE

14:55
A DNO’s perspective: overcoming resourcing challenges for smart meter delivery
  • What are DNOs doing to resource the roll-out?
  • The importance of accurate roll-out plans to prevent unnecessary bottlenecks
  • How can energy suppliers and DNOs best collaborate to keep SMIP on track for 2020?
Brian Stratton

Head of Distribution Capital Delivery

UK Power Networks

15:10
Panel discussion

Resourcing the roll-out

  • To what extent is the industry ready for roll-out in 2016?
  • Where do the biggest resourcing challenges for the roll-out lie?
  • What are the different options for meter installation available to suppliers?
  • How can the industry upskill the existing meter installation workforce?
  • Is enough being done to recruit and train new meter installers?
  • How can the industry attract meter installers to a programme with a clear end date?
  • How can the industry best collaborate and share resources to successfully install smart meters by 2020? 
  • Meeting raised expectations: how will the industry and supply chain cope with an increasing demand for meters and more advanced technology?
Kev Sankar

Commercial Director

Energy & Utility Skills

Brian Stratton

Head of Distribution Capital Delivery

UK Power Networks

Paul Clark

Regulation and Smart Technology Manager

SSE

15:50
Refreshments

Session Five: Finalizing smart meter designs

16:20
How can smart meters improve energy efficiency in the home?
  • What is the impact of IHDs on consumers’ energy usage? 
  • Which are the most effective and user-friendly designs?
  • How can other smart technologies and phone apps interact with smart meters?
  • Can industry encourage wider behavioural change towards energy consumption? 
Sukumar Natarajan

Deputy Director

Centre for Energy and the Design of Environments

16:40
Questions
16:45
Interview

Providing assurance on the designs

  • What has been the progress to date on the SMDA testing?
  • How can IHDs successfully meet customer expectations for functionality?
  • What other smart technologies can provide information on energy consumption?
  • Where does the future lie in smart meter design? 
Rosie McGlynn

Head of Smart Energy and Networks Programme

Energy UK

Jeremy Yapp

Deputy Director, Smart Meters

BEAMA

17:05
Chair’s closing remarks
Dr Grant Bourhill

Director of Smart Systems and Heat

Energy Technologies Institute

17:10
End of Day 1 followed by Drinks Reception hosted by Marketforce

Wednesday, 25th November 2015

Breakfast roundtable session

Sign up beforehand for our breakfast roundtables, where industry experts will discuss the wider impacts of smart metering over a continental breakfast and coffee. 

Smart Grids
08:45
Smart Grids

This roundtable will discuss what impact the smart metering roll-out could have on smart grids.

Discussion topics could include:

  • To what extent will smart meters enable a decentralized grid network?
  • Will smart meters enable quicker responses to power outages?
  • Can smart meters improve DNOs Demand Side Management?
David Boyer

Project Lead – Smart Networks Plan

UK Power Networks

Smart Homes
08:45
Smart Homes

This roundtable will discuss what impact the smart metering roll-out could have on smart homes.

Discussion topics could include:

  • To what extent will smart meters further smart home developments? 
  • Will there be use in future smart meters being able to interact with other devices?
  • Who will be the innovative smart home disruptors? 

Chair to be confirmed

Francois Girodelle

Head of European Product Partnerships

Nest

09:40
Chair’s opening remarks to main conference
Ted Brown

Chairman

Energy Saving Trust

Session Six: Smart innovation and disruption

09:45
Kick-off panel discussion

The smart revolution

Our industry experts will discuss the outcomes of the breakfast brainstorms, and what impact the issues discussed could have on smart metering.    

Francois Girodelle

Head of European Product Partnerships

Nest

David Boyer

Project Lead – Smart Networks Plan

UK Power Networks

10:10
Keynote address

Engaging consumers in Great Britain’s largest infrastructure project

Dennis Palmer

Head of GB Smart Meter Programme Liaison

Smart Energy GB

10:30
Questions
10:35
What smart means for the customer-led network revolution
  • Overview of the role of Northern Powergrid, and its customer-led network revolution
  • Identifying and responding to power outages more quickly
  • Utilising smart metering data to predict energy demand surges
  • Future innovation: what will smart meters mean for DNOs and their customers?
Harvey Jones

Head of Metering

Northern Powergrid

10:55
Questions
11:00
Refreshments

Session Seven: Realising value for customers in the roll-out

11:30
Value-added services on top of a metering infrastructure
  • How can mass roll-out be used as a services enabling platform?
  • Putting forward the case for electric mobility and energy efficiency in Italy
  • The PlanGridEV project and Smart Changing vision
Giovanni Coppola

Innovative Services Technology

Enel S.p.A.

11:50
Independent supplier: managing the complexity of rollout and delivering excellent customer service
  • Learning from foundation
  • Options for connecting to the DCC: opportunities and risks for the independent supplier
  • Approaches to installation and managing the risks
  • Differentiation between suppliers in the smart world
Duncan Carter

Smart Metering Strategy Manager

Co-operative Energy

12:10
Questions
12:20
Lunch

Session Eight: Creating positive customer experiences

13:35
Focussing on the customer journey for smart meters
  • Providing smart meters for pay-as-you-go customers’
  • Ensuring a positive customer experience before, during and after the installation
  • What value will smart meters bring for improving suppliers’ customer relationships? 
Sarah Walker-Jones

Smart Commercial & Industry Relationship Manager

E.ON UK

13:55
Improving energy efficiency and reducing bills for customers

Tempus Energy has developed a demand side response unit which works with smart meters to cut electricity costs by up to 20% and creates a more competitive market for electricity. This session will explore how innovations in smart technologies could improve the electricity market for both domestic and non-domestic customers. 

Nick Butlin

Director, Operations and IT

Tempus Energy

14:15
Panel discussion

Communicating the benefits of smart meters to customers

  • How can suppliers manage customer expectations on smart meters?
  • What value does regularly collected meter data have in improving customers’ lives?
  • How can customers be encouraged to take advantage of quicker and easier switching?
  • How can suppliers communicate and educate vulnerable and minority customers?
  • How can customer concerns about data sharing and security be addressed?
  • In what ways can the industry collaborate with the media to communicate the benefits?  
Nick Butlin

Director, Operations and IT

Tempus Energy

Sarah Walker-Jones

Smart Commercial & Industry Relationship Manager

E.ON UK

Dennis Palmer

Head of GB Smart Meter Programme Liaison

Smart Energy GB

Session Nine: Looking to the future

14:45
Keynote address

Realising the vision for UK-wide smart metering by 2020

Lord Bourne of Aberystwyth

Lord in Waiting (Government Whip) and Parliamentary Under Secretary of State,

Department of Energy & Climate Change

15:05
Chair’s closing remarks
Ted Brown

Chairman

Energy Saving Trust

15:10
Close of conference

Print Programme

Who attends? 

Since 2008 more than 2000 senior executives have attended our smart metering events. More than 130 senior decision makers attended in 2015 from companies including:

  • Accenture
  • Arcus Infrastructure Partners
  • Arqiva
  • BEAMA
  • British Gas
  • Centrica
  • CGI - Data Service Provider
  • Chameleon Technology
  • Co-operative Energy
  • Data and Communications Company
  • Department of Energy & Climate Change
  • E.ON
  • E.ON UK
  • EDF Energy
  • Enel
  • Energy & Utility Skills
  • Energy UK
  • Equifax
  • ES Pipelines
  • Frontier Economics
  • G4S
  • GB Energy Supply
  • Gemserv
  • Investec Asset Management
  • Lloyds Banking Group
  • Macquarie Group
  • Manx Electricity Authority
  • Mill Asset Management Group
  • National Grid
  • Nest Labs
  • Northern Powergrid
  • Ombudsman Services
  • ONZO
  • PG&E Corporation
  • Scotia Gas Networks
  • ScottishPower
  • ScottishPower Energy Networks
  • Smart Energy GB
  • SMBC
  • SSE
  • St Clements Services
  • Telefonica
  • Tempus Energy
  • Thames Water
  • Trilliant
  • UK Power Networks
  • University of Bath
  • Utility Regulator
  • Wheatley Associates
  • Wolseley UK

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Venue Details

Radisson Blu Portman, London
22 Portman Square, London W1H 7BG

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