Smart Metering Forum
Nov 29-30 2016

Smart Metering Forum

The premier strategic event for the smart metering industry

One Whitehall Place, London

With the DCC going live, the smart metering roll-out is now beginning. Key strategic and technical challenges remain, and it is vital the industry is ready to transform smart metering into an engaging and compelling proposition for customers.

Join Directors and other leaders from across the industry at Smart Metering Forum to hear mission critical updates on the roll-out and to explore how smart technologies are transforming suppliers' relationships with their customers.

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Why should you attend?

  • Hear from those leading the smart metering programme at EDF Energy and Scottish Power
  • Explore how British Gas is deploying data innovation to empower customers
  • Learn how to make the leap from smart meters to smart homes
  • Hear the industry’s first hands-on experiences with new DCC live services
  • Discover how Smart Energy GB is kicking its public engagement campaign into high gear
  • Expand your network and build relationships with more than 140 senior industry peers



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Tuesday, 29th November 2016

Welcome address by David Saunders, Managing Director, Marketforce
Chair’s opening remarks

Session One: Getting the Main Installation phase underway

Embracing smart metering to deliver a new paradigm in customer service
Andrew Ward

Smart Project Director


Making the leap to DCC Live User: an independent supplier’s perspective
Gavin Beresford

Smart Metering Programme Manager


Supporting a smooth roll-out: challenges and opportunities ahead for DNOs
Brian Stratton

Head of Distribution Capital Delivery

UK Power Networks

Title to be confirmed
Alistair Dobson

Service Operations Director


Leaders’ Forum

Strategic priorities for keeping the smart metering programme on track

  • Post go-live: are all the pieces now in place to begin mass roll-out? 
  • Is the industry on course to deliver the best possible outcome for customers?
  • How can the industry avoid resourcing bottlenecks during roll-out?
  • How can networks & suppliers collaborate to resolve installation issues more effectively?
  • Have the remaining technical challenges to the roll-out been resolved?
  • What is being done to ensure SMETS1 customers receive the benefits of smart metering?
  • How will the transition to SMETS2 lead to a more competitive & efficient energy market?
  • What other business changes are needed to extract the full benefits from smart meters?
Andrew Ward

Smart Project Director


Gavin Beresford

Smart Metering Programme Manager


Brian Stratton

Head of Distribution Capital Delivery

UK Power Networks

Paul Cooper

Programme Director, Smart Programme

RWE npower


Session Two: Empowering customers to save energy

Data innovation: generating insights that empower the customer
  • What new customer information will be available to suppliers with smart meters?
  • Using data science to understand and improve energy use within the home
  • Gamification: how can consumption data be made meaningful and engaging?
  • How can customers be encouraged to share nearer real-time consumption data? 
Neal Coady

Head of Innovation

British Gas

Encouraging and sustaining behavioural change
  • Identifying the key motivations for reducing consumption
  • Providing persistent feedback in appropriate formats
  • Is money a sustainable motivator: what more can be done to maintain engagement?
  • What impact will automation have on energy efficiency?
Dr. Kathryn Buchanan

Senior Research Officer

University of Essex

Advisory session
Panel Discussion

            Helping consumers get the most out of smart meters

  • How effective have IHDs been at encouraging behavioural change?
  • What new opportunities do apps offer for maintaining engagement?
  • How can consumption data be used to develop energy services?
  • Which energy services offer the most potential for behavioural change?
  • How can the industry ensure energy efficiency products & services are used?  
  • What different approaches are needed to help vulnerable groups change their behaviour?


Neal Coady

Head of Innovation

British Gas

Dr. Kathryn Buchanan

Senior Research Officer

University of Essex

David Brooks

Managing Director

Good Energy


Session Three: Connected homes: the next frontier for smart metering

Building the customer’s appetite for connected living
  • What are the barriers to wider adoption of connected home technology?
  • Cutting through complexity: communicating the benefits to customers
  • Smart thermostats: providing customers with a gateway into the market
  • How will the connected home help energy suppliers strengthen customer relationships?
Francois Girodelle

Head of European Product Partnerships

Nest Labs

Accelerating the transition from smart meters to connected homes
  • Promoting cross-industry collaboration to drive innovation forward
  • Supporting industry initiatives for interoperability in the connected home
  • How can industry tackle the challenges of privacy and data security?
  • How might connected home innovation foster new business models in the utilities sector?
Mark Thompson

Lead Technologist, Energy Systems

Innovate UK

Advisory Session

Panel Discussion

Helping consumers to embrace the connected home opportunity

  • What is the potential for growth in the UK connected homes market?
  • More than just a toy: can connected homes be as indispensable to life as smartphones?
  • How can the benefits of connected home technology be communicated clearly?
  • Are smart thermostats the ideal gateway for consumer entry into the market?
  • What progress has been made to ensure interoperability and flexibility?
  • How will other smart products & services enhance energy efficiency in connected homes?


Michael Jary

Director of Connected Homes


Francois Girodelle

Head of European Product Partnerships

Nest Labs

Andrew Beasley

Managing Director

Flow Energy

Mark Thompson

Lead Technologist, Energy Systems

Innovate UK


Session Four: Working with a live DCC system

The DCC is live: new capabilities and key priorities for 2017
  • A taste of DCC Live services 
  • Ensuring the DCC is stable and reliable to support the roll-out
  • Plans for future system development and subsequent releases
  • How will DCC’s role evolve as the roll-out progresses?
Jonathan Simcock

Managing Director

Data Communications Company

Advisory session
Panel Discussion

First hands-on experiences of the DCC system

  • What lessons have been learnt from end-to-end testing & early use of the DCC? 
  • What new DCC live capabilities are now being used?
  • How are DNOs using increased network visibility to improve service?
  • What should be the key priorities for the future development of the DCC?
  • Has DCC release 1.3 addressed the shortcomings of release 1.2?
  • When will the DCC be stable enough to facilitate nationwide SMETS2 rollout?
  • What progress has been made on integrating SMETS1 into the DCC?
  • What third party DCC users are emerging and what services will they offer?
Jonathan Simcock

Managing Director

Data Communications Company

Chris Thompson

Smart Metering Programme Manager

Northern Powergrid

Ash Pocock

Head of Industry Change, Regulation and External Affairs, Smart Metering Directorate

EDF Energy

Chair's closing remarks
Drinks Reception

Wednesday, 30th November 2016

Session Five: The roll-out begins: making a good impression

Ensuring the customer comes first at every stage of the programme
  • How can effective engagement facilitate a faster, smoother roll-out? 
  • Mapping the core customer journey for smart customers
  • Maintaining engagement right up to the installation point
  • How does comprehensive post-installation support strengthen customer engagement?
Jim Butler

Smart Metering Programme Director

EDF Energy

Efficient Project and Work Management can Make or Break a Smart Meter Program
Colin Beaney

Global Industry Director - Energy & Utilities


Panel Discussion

A customer-centric roll-out: collaborating effectively at installation

  • How can the industry coordinate to avoid resourcing bottlenecks?
  • What preparations have networks made to prioritise customer service during rollout?
  • What are common installation issues & how can the impact on the customer be reduced?
  • How can industry ensure stakeholders understand their responsibilities to the customer?
  • How could communication and collaboration between suppliers & networks be improved?
  • What is the best way communicate coherently with consumers during difficult installs?
  • How can the industry ensure the customer knows where to get help with their meter?
Jim Butler

Smart Metering Programme Director

EDF Energy

Chris Thompson

Smart Metering Programme Manager

Northern Powergrid

Clive Book

Head of Emergency and Metering

Wales & West Utilities

Phil Darwick

Director of Operations

GB Energy Supply

Rolling-out to SME customers: minimising business disruption
  • What different challenges do business customers face in installation?
  • Allowing flexibility in the roll-out programme for varying business schedules
  • Engaging with customers ahead of installation to minimise disruption
  • How can suppliers ensure smart metering is a compelling proposition for businesses?
Dean Ewart

Director SME Energy

British Gas


Session Six: Engaging the nation: securing consumer acceptance of smart meters

Keynote address

The voice of the smart meter roll-out: engaging and empowering the British 

Dennis Palmer

Head of GB Smart Meter Programme Liaison

Smart Energy GB

Engaging tenants with the benefits of smart metering
  • What are the key challenges of rolling-out to housing association tenants?
  • Training staff to spread the benefits of smart meters to tenants
  • How can suppliers and housing associations collaborate during the roll-out?
  • In what ways will smart metering lead to better support for vulnerable groups?
Chloe McLaren Webb

Policy Officer, Existing Homes

National Housing Federation

Transforming pre-payment customer experience
  • Challenging the status quo of the energy generation and supply market
  • Topping up: providing flexibility and convenience for customers
  • Value-added services: how can suppliers help customers save energy
  • Promoting the benefits of smart meters to vulnerable groups
Dawn Muspratt

Founding Chief Executive

Our Power Energy Supply


Session Seven: Smart infrastructure: an update & key priorities

Quick-fire updates: 

There are a number of technical challenges facing the smart metering programme and in this session the progress made towards addressing WAN “not spots” and provision of data services to 53 million meters will be discussed. This will be followed by an update on the supplier-led project to develop an alternative HAN solution for tower blocks. 

WAN coverage update: North UK
Paul Warminger

Programme Director & Head of Programme Management, Smart Metering


WAN coverage update: South & Central UK
Sarah Craig

Head of Smart Metering Implementation

Telefónica - Communications Service Provider (South and Central)

Providing key data services to 53 million smart meters
Tackling the alternative HAN challenge
Adrian Rudd

Alternative HAN Forum Chairman

Energy UK


Session Eight: Regulating smart metering: the roll-out & beyond

Fireside chat

Providing oversight and guidance for an efficient & timely roll-out

  • What are BEIS and Ofgem’s respective roles during the main installation phase?
  • Are current installation delivery plans resilient enough to withstand shocks?
  • How will delivery plans be evaluated against performance on installation milestones?
  • What action could be taken if suppliers fail to meet obligations?
  • How will the realisation of consumer benefits be monitored?
  • How will governance of the smart metering programme evolve as the roll-out progresses?
  • Beyond roll-out: what are the next policy and regulatory priorities for smart metering? 

Session Nine: The energy market after 2020

Smart energy technologies: impact on the competitive landscape
  • Emerging smart energy technologies: disruption comes to the energy market
  • How does a more connected utilities sector encourage new market entrants?
  • Serving the energy consumer of the future: are more flexible business models needed?
  • Threat or partner: can incumbents benefit from innovative new entrants? 
Dr Grant Bourhill

Director of Smart Systems and Heat

Energy Systems Catapult

Closing keynote address

From smart meters to smart grid: realising the network of the future

Chair's closing remarks
End of conference

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Who attends? 

Since 2008 more than 2000 senior executives have attended our smart metering events. More than 130 senior decision makers attended in 2015 from companies including:

  • Accenture
  • Arcus Infrastructure Partners
  • Arqiva
  • British Gas
  • Centrica
  • CGI - Data Service Provider
  • Chameleon Technology
  • Co-operative Energy
  • Data and Communications Company
  • Department of Energy & Climate Change
  • E.ON
  • E.ON UK
  • EDF Energy
  • Enel
  • Energy & Utility Skills
  • Energy UK
  • Equifax
  • ES Pipelines
  • Frontier Economics
  • G4S
  • GB Energy Supply
  • Gemserv
  • Investec Asset Management
  • Lloyds Banking Group
  • Macquarie Group
  • Manx Electricity Authority
  • Mill Asset Management Group
  • National Grid
  • Nest Labs
  • Northern Powergrid
  • Ombudsman Services
  • ONZO
  • PG&E Corporation
  • Scotia Gas Networks
  • ScottishPower
  • ScottishPower Energy Networks
  • Smart Energy GB
  • SMBC
  • SSE
  • St Clements Services
  • Telefonica
  • Tempus Energy
  • Thames Water
  • Trilliant
  • UK Power Networks
  • University of Bath
  • Utility Regulator
  • Wheatley Associates
  • Wolseley UK

Venue Details

One Whitehall Place, London
1 Whitehall, London, SW1A 2HD

Venue Website »


Save 15%
Group bookings of 3 or more people will receive an automatic 15% discount. Prices listed exclude VAT.
- +
£745.00 + VAT Until 11/11/16
£895.00 + VAT Standard
- +
£1,295.00 + VAT Until 11/11/16
£1,395.00 + VAT Standard

*This rate is only available to direct employees of licensed energy suppliers, gas distribution networks and distribution network operators currently operating in the UK market, and will be awarded at the discretion of the conference organiser whose decision is final.

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