With the DCC going live, the smart metering roll-out is now beginning. Key strategic and technical challenges remain, and it is vital the industry is ready to transform smart metering into an engaging and compelling proposition for customers.
Join Directors and other leaders from across the industry at Smart Metering Forum to hear mission critical updates on the roll-out and to explore how smart technologies are transforming suppliers' relationships with their customers.
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Speakers confirmed for 2016
Tuesday, 29th November 2016
Session One: Getting the Main Installation phase underway
Strategic priorities for keeping the smart metering programme on track
- Post go-live: are all the pieces now in place to begin mass roll-out?
- Is the industry on course to deliver the best possible outcome for customers?
- How can the industry avoid resourcing bottlenecks during roll-out?
- How can networks & suppliers collaborate to resolve installation issues more effectively?
- Have the remaining technical challenges to the roll-out been resolved?
- What is being done to ensure SMETS1 customers receive the benefits of smart metering?
- How will the transition to SMETS2 lead to a more competitive & efficient energy market?
- What other business changes are needed to extract the full benefits from smart meters?
Session Two: Empowering customers to save energy
- What new customer information will be available to suppliers with smart meters?
- Using data science to understand and improve energy use within the home
- Gamification: how can consumption data be made meaningful and engaging?
- How can customers be encouraged to share nearer real-time consumption data?
- Identifying the key motivations for reducing consumption
- Providing persistent feedback in appropriate formats
- Is money a sustainable motivator: what more can be done to maintain engagement?
- What impact will automation have on energy efficiency?
Helping consumers get the most out of smart meters
- How effective have IHDs been at encouraging behavioural change?
- What new opportunities do apps offer for maintaining engagement?
- How can consumption data be used to develop energy services?
- Which energy services offer the most potential for behavioural change?
- How can the industry ensure energy efficiency products & services are used?
- What different approaches are needed to help vulnerable groups change their behaviour?
Session Three: Connected homes: the next frontier for smart metering
- What are the barriers to wider adoption of connected home technology?
- Cutting through complexity: communicating the benefits to customers
- Smart thermostats: providing customers with a gateway into the market
- How will the connected home help energy suppliers strengthen customer relationships?
- Promoting cross-industry collaboration to drive innovation forward
- Supporting industry initiatives for interoperability in the connected home
- How can industry tackle the challenges of privacy and data security?
- How might connected home innovation foster new business models in the utilities sector?
Helping consumers to embrace the connected home opportunity
- What is the potential for growth in the UK connected homes market?
- More than just a toy: can connected homes be as indispensable to life as smartphones?
- How can the benefits of connected home technology be communicated clearly?
- Are smart thermostats the ideal gateway for consumer entry into the market?
- What progress has been made to ensure interoperability and flexibility?
- How will other smart products & services enhance energy efficiency in connected homes?
Session Four: Working with a live DCC system
- A taste of DCC Live services
- Ensuring the DCC is stable and reliable to support the roll-out
- Plans for future system development and subsequent releases
- How will DCC’s role evolve as the roll-out progresses?
First hands-on experiences of the DCC system
- What lessons have been learnt from end-to-end testing & early use of the DCC?
- What new DCC live capabilities are now being used?
- How are DNOs using increased network visibility to improve service?
- What should be the key priorities for the future development of the DCC?
- Has DCC release 1.3 addressed the shortcomings of release 1.2?
- When will the DCC be stable enough to facilitate nationwide SMETS2 rollout?
- What progress has been made on integrating SMETS1 into the DCC?
- What third party DCC users are emerging and what services will they offer?
Wednesday, 30th November 2016
Session Five: The roll-out begins: making a good impression
- How can effective engagement facilitate a faster, smoother roll-out?
- Mapping the core customer journey for smart customers
- Maintaining engagement right up to the installation point
- How does comprehensive post-installation support strengthen customer engagement?
A customer-centric roll-out: collaborating effectively at installation
- How can the industry coordinate to avoid resourcing bottlenecks?
- What preparations have networks made to prioritise customer service during rollout?
- What are common installation issues & how can the impact on the customer be reduced?
- How can industry ensure stakeholders understand their responsibilities to the customer?
- How could communication and collaboration between suppliers & networks be improved?
- What is the best way communicate coherently with consumers during difficult installs?
- How can the industry ensure the customer knows where to get help with their meter?
- What different challenges do business customers face in installation?
- Allowing flexibility in the roll-out programme for varying business schedules
- Engaging with customers ahead of installation to minimise disruption
- How can suppliers ensure smart metering is a compelling proposition for businesses?
Session Six: Engaging the nation: securing consumer acceptance of smart meters
The voice of the smart meter roll-out: engaging and empowering the British
- What are the key challenges of rolling-out to housing association tenants?
- Training staff to spread the benefits of smart meters to tenants
- How can suppliers and housing associations collaborate during the roll-out?
- In what ways will smart metering lead to better support for vulnerable groups?
- Challenging the status quo of the energy generation and supply market
- Topping up: providing flexibility and convenience for customers
- Value-added services: how can suppliers help customers save energy
- Promoting the benefits of smart meters to vulnerable groups
Session Seven: Smart infrastructure: an update & key priorities
There are a number of technical challenges facing the smart metering programme and in this session the progress made towards addressing WAN “not spots” and provision of data services to 53 million meters will be discussed. This will be followed by an update on the supplier-led project to develop an alternative HAN solution for tower blocks.
Session Eight: Regulating smart metering: the roll-out & beyond
Providing oversight and guidance for an efficient & timely roll-out
- What are BEIS and Ofgem’s respective roles during the main installation phase?
- Are current installation delivery plans resilient enough to withstand shocks?
- How will delivery plans be evaluated against performance on installation milestones?
- What action could be taken if suppliers fail to meet obligations?
- How will the realisation of consumer benefits be monitored?
- How will governance of the smart metering programme evolve as the roll-out progresses?
- Beyond roll-out: what are the next policy and regulatory priorities for smart metering?
Session Nine: The energy market after 2020
- Emerging smart energy technologies: disruption comes to the energy market
- How does a more connected utilities sector encourage new market entrants?
- Serving the energy consumer of the future: are more flexible business models needed?
- Threat or partner: can incumbents benefit from innovative new entrants?
From smart meters to smart grid: realising the network of the future
Since 2008 more than 2000 senior executives have attended our smart metering events. More than 130 senior decision makers attended in 2015 from companies including:
- Arcus Infrastructure Partners
- British Gas
- CGI - Data Service Provider
- Chameleon Technology
- Co-operative Energy
- Data and Communications Company
- Department of Energy & Climate Change
- E.ON UK
- EDF Energy
- Energy & Utility Skills
- Energy UK
- ES Pipelines
- Frontier Economics
- GB Energy Supply
- Investec Asset Management
- Lloyds Banking Group
- Macquarie Group
- Manx Electricity Authority
- Mill Asset Management Group
- National Grid
- Nest Labs
- Northern Powergrid
- Ombudsman Services
- PG&E Corporation
- Scotia Gas Networks
- ScottishPower Energy Networks
- Smart Energy GB
- St Clements Services
- Tempus Energy
- Thames Water
- UK Power Networks
- University of Bath
- Utility Regulator
- Wheatley Associates
- Wolseley UK
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*This rate is only available to direct employees of licensed energy suppliers, gas distribution networks and distribution network operators currently operating in the UK market, and will be awarded at the discretion of the conference organiser whose decision is final.