2015 is a critical stage for the smart meter implementation plan, as the industry prepares for the DCC “go-live” and main installation phase. Smart Metering Forum provides the chance to build relationships with the key energy suppliers involved in the roll-out, and to get ahead of the competition.
Last year, over 150 key industry players attended this event, including 15 senior executives from British Gas, as well as numerous representatives from E.ON, RWE npower, ScottishPower, SSE, Ovo Energy, Smart Energy GB, and DECC.
Why delegates attended in 2015:
Tuesday, 24th November 2015
Session One: View from across the pond
Smart metering: a perspective from California
Session Two: Striding ahead with the roll-out
- Balancing supply and demand: the importance of both good forecasting and agile supply
- Key ways to improve first time completion rate
- Enhancing customer experience through excellent communication with ContactEngine
- Are the energy suppliers ready for the DCC “go live” in 2016?
- What have been the outcomes of the testing phase?
- What are the main installation challenges, and how can these be tackled?
- What are the unique challenges faced by independent suppliers?
- How can challenges connecting vulnerable and transient customers be addressed?
- How can the industry communicate the benefits to the public?
- Can smart metering help create a more competitive energy market?
- How can the industry collaborate effectively on ensuring roll-out is completed by 2020?
Session Three: Building effective and reliable infrastructure
- The current timeline for the DCC “go live” date
- Lessons learned from foundation and testing
- Tackling the steep learning curve through early life support
- Progress on DCC enrolment and adoption for SMETS1
12.05 Rob Searle, Smart Metering Network and Industry Lead, Telefónica
12.15 Peter Goodwin, DCC Client Director, Arqiva
12.25 Richard Hampshire, Smart Utilities Lead, CGI
Creating a connected network
- Is preparation for the DCC “go live” still on track for next year?
- What has been the progress on System Integration Testing?
- What needs to be done to ensure WAN “not spots” are covered?
- When will dual-band communications hubs go online?
- How can the DSP overcome challenges in dealing with such large volumes of data?
- To what extent will real-time data on power outages be available for DNOs?
- How can cyber security issues be resolved before “go live”?
Session Four: Creating the capacity and capability for delivery
- An overview of SSE’s smart metering strategy
- How can suppliers build the necessary capacity for smart metering?
- Engaging with meter providers on delivering an effective installation programme
- What are DNOs doing to resource the roll-out?
- The importance of accurate roll-out plans to prevent unnecessary bottlenecks
- How can energy suppliers and DNOs best collaborate to keep SMIP on track for 2020?
Resourcing the roll-out
- To what extent is the industry ready for roll-out in 2016?
- Where do the biggest resourcing challenges for the roll-out lie?
- What are the different options for meter installation available to suppliers?
- How can the industry upskill the existing meter installation workforce?
- Is enough being done to recruit and train new meter installers?
- How can the industry attract meter installers to a programme with a clear end date?
- How can the industry best collaborate and share resources to successfully install smart meters by 2020?
- Meeting raised expectations: how will the industry and supply chain cope with an increasing demand for meters and more advanced technology?
Session Five: Finalizing smart meter designs
- What is the impact of IHDs on consumers’ energy usage?
- Which are the most effective and user-friendly designs?
- How can other smart technologies and phone apps interact with smart meters?
- Can industry encourage wider behavioural change towards energy consumption?
Providing assurance on the designs
- What has been the progress to date on the SMDA testing?
- How can IHDs successfully meet customer expectations for functionality?
- What other smart technologies can provide information on energy consumption?
- Where does the future lie in smart meter design?
Wednesday, 25th November 2015
Breakfast roundtable session
Sign up beforehand for our breakfast roundtables, where industry experts will discuss the wider impacts of smart metering over a continental breakfast and coffee.
This roundtable will discuss what impact the smart metering roll-out could have on smart grids.
Discussion topics could include:
- To what extent will smart meters enable a decentralized grid network?
- Will smart meters enable quicker responses to power outages?
- Can smart meters improve DNOs Demand Side Management?
This roundtable will discuss what impact the smart metering roll-out could have on smart homes.
Discussion topics could include:
- To what extent will smart meters further smart home developments?
- Will there be use in future smart meters being able to interact with other devices?
- Who will be the innovative smart home disruptors?
Chair to be confirmed
Session Six: Smart innovation and disruption
The smart revolution
Our industry experts will discuss the outcomes of the breakfast brainstorms, and what impact the issues discussed could have on smart metering.
Engaging consumers in Great Britain’s largest infrastructure project
- Overview of the role of Northern Powergrid, and its customer-led network revolution
- Identifying and responding to power outages more quickly
- Utilising smart metering data to predict energy demand surges
- Future innovation: what will smart meters mean for DNOs and their customers?
Session Seven: Realising value for customers in the roll-out
- How can mass roll-out be used as a services enabling platform?
- Putting forward the case for electric mobility and energy efficiency in Italy
- The PlanGridEV project and Smart Changing vision
- Learning from foundation
- Options for connecting to the DCC: opportunities and risks for the independent supplier
- Approaches to installation and managing the risks
- Differentiation between suppliers in the smart world
Session Eight: Creating positive customer experiences
- Providing smart meters for pay-as-you-go customers’
- Ensuring a positive customer experience before, during and after the installation
- What value will smart meters bring for improving suppliers’ customer relationships?
Tempus Energy has developed a demand side response unit which works with smart meters to cut electricity costs by up to 20% and creates a more competitive market for electricity. This session will explore how innovations in smart technologies could improve the electricity market for both domestic and non-domestic customers.
Communicating the benefits of smart meters to customers
- How can suppliers manage customer expectations on smart meters?
- What value does regularly collected meter data have in improving customers’ lives?
- How can customers be encouraged to take advantage of quicker and easier switching?
- How can suppliers communicate and educate vulnerable and minority customers?
- How can customer concerns about data sharing and security be addressed?
- In what ways can the industry collaborate with the media to communicate the benefits?
Session Nine: Looking to the future
Realising the vision for UK-wide smart metering by 2020
Since 2008 more than 2000 senior executives have attended our smart metering events. More than 130 senior decision makers attended in 2015 from companies including:
- Arcus Infrastructure Partners
- British Gas
- CGI - Data Service Provider
- Chameleon Technology
- Co-operative Energy
- Data and Communications Company
- Department of Energy & Climate Change
- E.ON UK
- EDF Energy
- Energy & Utility Skills
- Energy UK
- ES Pipelines
- Frontier Economics
- GB Energy Supply
- Investec Asset Management
- Lloyds Banking Group
- Macquarie Group
- Manx Electricity Authority
- Mill Asset Management Group
- National Grid
- Nest Labs
- Northern Powergrid
- Ombudsman Services
- PG&E Corporation
- Scotia Gas Networks
- ScottishPower Energy Networks
- Smart Energy GB
- St Clements Services
- Tempus Energy
- Thames Water
- UK Power Networks
- University of Bath
- Utility Regulator
- Wheatley Associates
- Wolseley UK
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