The Future of General Insurance
Nov 07-09 2016

The Future of General Insurance

including Innovation in Insurance and General Insurance Summit

etc.venues St Paul's, London

18+ hours of content, 10+ hours of networking, 55+ speakers, 15+ board-level speakers, 13 tailored streams, 300+ attendees


The Future of General Insurance is returning to London on 7th, 8th and 9th November 2016. Regularly attracting over 300 senior professionals, this conference is the UK’s most innovative insurance event, offering you the chance to hear from key influencers and stay ahead of the curve in an ever-evolving industry.

The 2016 conference boasts more content than ever before: it comprises a brand new day entitled Innovation in Insurance on the 7th, followed by the General Insurance Summit on the 8th and 9th that covers both personal and commercial lines. Over 3 days, you will gain the skills and know-how to understand, implement and adapt to the latest issues and trends in insurance.

 

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Speakers

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Programme

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Monday, 7th November 2016

09:00
Welcome address by Juliet Knight, Director, Marketforce
09:05
Chair’s opening remarks

Session One: Driving excellence in innovation strategy

09:10
Propelling the industry forward through innovation and collaboration
Francois-Xavier Boisseau

Chief Executive Officer, Insurance

Ageas Insurance

09:25
Embracing innovation in a slow moving industry
Serge Taborin

Director of Innovation and New Business

Aviva Digital Garage

09:40
Disrupting a billion pound industry: a view from the other side
Phoebe Hugh

Co-Founder and Chief Executive Officer

Brolly

09:55
Advisory session
10:15
Leaders’ Forum

Overcoming innovation inertia

  • Is it a case of innovate or die: could the insurance industry be ‘Uberised’? 
  • Where do the biggest opportunities for growth and innovation lie?
  • What are the greatest obstacles to making insurance a truly innovative industry?
  • Friend or foe: do start-ups present an opportunity or threat to incumbents?
  • How can established insurers keep pace with new entrants?
  • Being a world-class partner: what steps need to be taken to ensure effective collaboration?
  • What kinds of human resources strategies need to be adopted to further innovation efforts?
  • What will the insurance sector look like in 10 years? What will be the biggest disruptions?
Francois-Xavier Boisseau

Chief Executive Officer, Insurance

Ageas Insurance

Serge Taborin

Director of Innovation and New Business

Aviva Digital Garage

Phoebe Hugh

Co-Founder and Chief Executive Officer

Brolly

10:45
Refreshments

Session Two: Lessons from the innovators – laying the foundations for success

11:15
Understanding the fundamentals of financial services innovations: a view from abroad

Speaker to be confirmed

11:35
Questions
11:40
Data-driven innovation in insurance
  • Understanding the crucial role of data in the age of innovation
  • Determining value: what sources of data are most useful?
  • How can data be used most effectively within innovation processes?
  • Customer-focused ideation: thinking about the end result
Steven Mendel

Chief Executive Officer & Co-Founder

Bought By Many

12:00
Questions
12:05
Advisory session
12:25
Case Study

P2P insurance: revolutionising the insurance model

Lemonade, a peer-to-peer insurance company from the US, sets itself out as offering an entirely new experience for customers, one that has zero bureaucracy and is powered by technology. This case study will examine Lemonade’s approach to insurance and how this is set to change the industry.

Daniel Schreiber

Chief Executive Officer and Co-Founder

Lemonade

12:45
Questions
12:50
Lunch

Session Three: Breakout workshops

In this session delegates will have the opportunity to attend two out of three workshops. Each workshop will run in slots between 14.05–14.35 and 14.40–15.10. The workshops will be run by leading experts who will give practical lessons on different aspects of innovation. After the second round of workshops each expert will feed back to the whole room giving delegates key lessons to take away. 

     

Workshop option 1

Cultivating the culture of innovation

Workshop option 2

Developing and testing propositions at speed

Workshop option 3

Bringing winning ideas to market quickly

 

This workshop will focus on strategies to create an innovation-friendly environment, including behavioural traits to encourage and ways to eliminate barriers to progressive thinking.

 

Rod Willmott, Fast Track Innovation Director, LV=

 

This workshop will provide delegates with practical lessons on how to develop and test viable propositions quickly and fail efficiently where necessary.

 

 

Matt Poll, Co-Founder and Chief Executive Officer, Neos

 

This workshop will focus on enhancing efficiency when getting products to market, overcoming common challenges and keeping to schedule.

 

 

Iain Harper, Digital Director, Zugar Znap


14:05
Workshop A
14:35
Break/changeover
14:40
Workshop B
15:10
Advisory session
15:30
Feedback from workshops

Each expert will feedback the most interesting findings of the workshops to the whole room.

Rod Willmott

Fast Track Innovation Director

LV=

Matt Poll

Co-founder & Chief Executive

Neos

Iain Harper

Digital Director

ZugarZnap

15:45
Refreshments

Session Four: Recruitment and staffing strategies for innovation

16:15
Panel Discussion

Attracting innovation talent

  • What skill sets are most desirable for innovation in insurance?
  • Recruiting from outside: from what other industries can insurers glean talent from?
  • Why does the insurance industry continue to be an unpopular employment choice?
  • What steps need to be taken to make the industry attractive for innovative leaders?
  • Mapping the future workforce: what does it look like and how do we get there?

Further speaker to be confirmed

Steven Zuanella

Chief Digital Officer

Zurich UK

Steve Jay

Head of Innovation

MORE TH>N

Session Five: InsurTech – the revolution in insurance

This session will give delegates the opportunity to hear from organisations disrupting the insurance industry. Three InsurTech start-ups will outline how they hope to transform insurance as we know it, and what they believe the future will hold for this increasingly innovative industry.

16:45
Lightning pitch: now4cover

now4cover aims to fix the common consumer gripes about complexity, lack of transparency, dual pricing and excessive fees in insurance products. Through combining a deep understanding of the market with data, technology and pricing, now4cover is set to deliver innovative digital insurance solutions.

Michael Muzio

Chief Executive Officer

now4cover

16:50
Lightning pitch: Belong Safe

Belong Safe provides an easy and accessible, on-demand insurance product specifically targeted for the home-sharing market. Belong Safe is the world's first provider to offer pay by the day home insurance that covers the risks of having paying guests to stay, previously not covered by traditional home insurance.

Humphrey Bowles

Founder and Chief Executive Officer

Belong Safe

16:55
Lightning pitch: CatDogFish

CatDogFish is a new breed of pet insurance that aims to build the bond between pet owner and pet in a thoroughly modern way. With the guiding principles of honesty and transparency, CatDogFish is committed to making it easier to insure and protect pets.

Gabrielle Hase

Chief Executive Officer

CagDogFish

17:00
Questions
17:10
Advisory session
17:30
Fireside Chat

Partnering for innovation: understanding the key success factors

  • How can you best identify potentially successful partnerships?
  • Strategic relationships for mutual benefit: ensuring the partnership meets both sides’ needs 
  • Avoiding difficulties: what are the key obstacles to a successful relationship
  • Sharing best practice: lessons from the world of banking and FinTech
Sabine Vanderlinden

Insurance, Managing Director

Startupbootcamp

Roberta Profeta

Innovation Manager London Hub

Intesa Sanpaolo

17:55
Questions
18:00
Chair’s closing remarks

Tuesday, 8th November 2016

09:15
Welcome address by Juliet Knight, Director, Marketforce
09:20
Chair’s opening remarks

Session One: The evolution of insurance – a strategic overview

09:25
Being a cutting edge insurer: lessons from abroad
Morten Hübbe

Chief Executive Officer

Tryg

09:45
Advisory session
10:05
Leaders’ Forum

Delivering for the customer: a global perspective

  • What technology has the greatest potential to transform insurance?
  • Dealing with new risks: where do the biggest threats lie? How will this impact the industry?
  • Brokers and insurers: is the line set to become increasingly blurred?
  • The sharing economy: what does this mean for insurers and how should they respond?
  • Looking to the future: what will be the biggest changes to general insurance over the next 10 years?
Steve Treloar

Managing Director, General Insurance

LV=

Morten Hübbe

Chief Executive Officer

Tryg

Alastair Swift

Head of Corporate Risk and Broking, GB

Willis Towers Watson

10:35
Out of industry keynote address

Watch this space

10:55
Refreshments

Session Two: Streams

Stream A: Evolving the insurance proposition
11:25
Chair’s opening remarks
11:30
Insuring the sharing economy
  • In what ways is the sharing economy complicating risk?
  • What steps need to be taken by insurers to effectively deal with this ever-growing trend? 
  • Educating the customers on the scope of their existing insurance and what further cover may be required


Matthew Thomas

Strategy and Planning Director

Ageas

11:50
The potential of the Internet of Things to transform the insurance proposition
  • Pinpointing the value of new data sources 
  • Understanding the potential of the Internet of Things to transform the products and services insurers offer
  • How will underwriting change in the increasingly connected world
  • Risk prevention as an added service to the core product: is this the future?
James Hillon

Products, Pricing and Propositions Director

The Co-operative Insurance

12:10
Questions
12:15
Advisory session
12:35
Peer-to-peer Discussion

Opportunities for growth: new risks, new propositions

Delegates will have the opportunity to discuss the following questions at their tables. The audience will then have a chance to feedback to the Chair and speakers for comment.

  • Emerging trends: what new risks are set to impact insurance and the products offered?
  • What technologies offer the greatest potential to help model risk better?
  • From asset to individual: to what extent is the nexus of risk changing?
  • Shifting the focus away from annual renewal: will pay-as-you-go insurance change future propositions?
  • Giving the customers what they want: how can greater flexibility be built into products?
Stream B: Delivering superb customer experience
11:25
Chair’s opening remarks
11:30
Inspiring customer delight: bridging the gap between expectation and reality
  • Mapping the shift from then to now: the changing nature of customer expectations 
  • Measuring up to the standards customers expect: a Direct Line perspective
  • What does a future-proof customer strategy look like?
Gus Park

Commercial Director, Motor

Direct Line Group

11:50
Serving the digital customer: examining channel strategy
  • Understanding today’s channels and their respective strengths and weaknesses 
  • The importance of channel preference: effectively communicating with disparate demographics
  • Delivering a seamless omni-channel experience for each and every customer
Paul Burrows

Customer Experience & Operations Director

AXA Group

12:10
Questions
12:15
Advisory session
12:35
Peer-to-peer Discussion

Identifying and overcoming friction points in the customer journey

Delegates will have the opportunity to discuss the following questions at their tables. The audience will then have a chance to feedback to the Chair and speakers for comment.

  • · Personalisation: where do people want it and when does it become an annoyance?
  • · At what point does digital communication become frustrating for the customer?
  • · What are the main sources of customer dissatisfaction? How can these best be overcome?
  • What new bugbears and friction points may be about to emerge?  
Stream C: Commercial lines focus: unlocking the implications of the Insurance Act
11:25
Chair’s opening remarks
11:30
The Insurance Act: intended implications for the industry
Stephen Lewis

Commissioner, Commercial & Common Law

Law Commission

11:50
Questions
11:55
Advisory session
12:15
Panel Discussion

Deriving value from proactive compliance: the Insurance Act

  • To what extent has the Insurance Act enhanced fairness? 
  • How and where can the greatest value be derived from proactive and effective compliance?
  • How can new processes required by the Act be made as smooth and client friendly as possible?
  • The cost of changes: where will the principal cost burden apply?
  • What lessons can be learned from the implementation of the Consumer Insurance Act?
  • How will the Insurance Act affect underwriting and pricing?
Simon Cooter

Commercial Lines & High Net Worth Director

Covéa

Cathy Taylor

Head of Underwriting and Operations

Ageas

Tamara Goriely

Commercial and Common Law Team Manager

Law Commission

13:00
Lunch

Session Three: Streams

Stream D: Leveraging a return from big data investments
14:15
Chair’s opening remarks
14:20
Defining your data strategy: new data sources new opportunities
  • How can the full potential of new data sources best be realised?
  • Moving beyond big data as a theoretical concept: practical lessons for insurers
  • Integrating old and new data sources: overcoming technological issues
  • Sharing data for mutual benefit: bringing value to the customer and insurer
Karl Bedlow

Managing Director, Insurance

Tesco Bank

14:40
Advisory session
15:00
Case Study

Data-led decision-making

This case study will examine RSA’s approach to data and how it has led to improving customer experience. RSA will reveal key lessons in its quest to become a leader in data strategy, predictive insights and analytical excellence. 

Speaker to be confirmed

15:20
Questions
Stream E: Claims optimisation
14:15
Chair’s opening remarks
14:20
Empathetic interaction at the point of claim
  • Heart-felt communication: is this the key to inspiring deep customer loyalty?
  • Recruiting for emotional intelligence: what attributes should you look for?
  • Giving your staff the necessary skills: what kinds of training are most effective?

Speaker to be confirmed

14:40
Advisory session
15:00
Case Study

Automated and self-service claims: a win-win?

This case study will examine the changes that NEM Forsikring is making to its claims processes and how these are positively affecting both the customer and the company. Delegates will learn how increased levels of automation, a self-service claims process and an improved web-interface are bringing about greater efficiency and satisfaction. 

Carsten Møller Pedersen

Chief Executive Officer

NEM Forsikring

15:20
Questions
Stream F: Commercial lines focus: assessing the future landscape of commercial distribution
14:15
Chair’s opening remarks
14:20
Fireside Chat

The insurer-broker relationship: where will it go from here?

  • What does increasing consolidation mean for brokers, providers and customers?
  • How can insurers and brokers better meet one another’s expectations?
  • What does a successful partnership look like?
  • How can success be driven from both sides?
  • What can be done together to optimise the customer experience?
  • How is the relationship between insurers and brokers changing?
Alastair Swift

Head of Corporate Risk and Broking, GB

Willis Towers Watson

Owen Thomas

Broker Relationship Director, Global Speciality Lines & UK Commercial

RSA

14:45
Advisory session
15:05
Panel Discussion

Digital transformation of commercial lines distribution

  • Placing risk digitally: what does this look like?
  • How can digital enhance efficiency in distribution?
  • Does digital mean more and more clients will go direct?
  • How great an investment must insurers make in order to go direct?
  • Where is there appetite for direct interaction with providers?
  • How great is the disintermediation threat?
  • What will the commercial lines distribution landscape look like in 10 years’ time?
Kevan Aubrey

Head of Commercial Distribution

LV=

Chris Woollam

Strategy and Distribution Director

One Commercial

Mark Cliff

Executive Chairman

Brightside Group

15:30
Refreshments

Session Four: Streams

Stream G: Excellence in operations
16:00
Chair’s opening remarks
16:05
Uncovering the potential of Artificial Intelligence and robotics
  • Utilising Artificial Intelligence and robotics: in what areas will they have the most impact?   
  • What does adoption mean for existing business models?
  • What is the likely impact on the extent of outsourcing?
Florence Tondu-Mélique

Chief Operating Officer, Europe

Hiscox

16:25
Advisory session
16:45
Case Study

Starting small, achieving big – recognising the value of incremental change

This case study will look at how companies can deliver continuous improvement through small changes. Tim Yorke will outline how ERS is rolling out this approach, the effect it has had on efficiency within the company and the extent to which it is elevating customer experience. 

Tim Yorke

Chief Operating Officer

ERS

17:05
Questions
Stream H: Tackling fraud in 2016 and beyond
16:00
Chair’s opening remarks
16:05
Mapping the behavioural traits of fraudsters

This session will focus on tapping into the thoughts and traits of fraudulent groups and individuals, and how this understanding can be used to better predict, detect and prevent fraud.

Speaker to be confirmed

16:25
Advisory session
16:45
Exploring the Deep and Dark web
  • Demystifying the Deep and the Dark
  • How is the Dark Web used by fraudsters?
  • How can insurers glean vital information from the Deep Web in their quest to prevent and detect fraud?
Mike Brown

Head of Counter Fraud Intelligence

Direct Line Group

17:05
Questions
Stream I: Commercial lines focus: defining data strategy
16:00
Chair’s opening remarks
16:05
Case Study

Fleetcare+ Insurance

Towergate Insurance has capitalised on the opportunities that telematics provides through its Fleetcare+ initiative. This session will focus on enhanced data capture from fleets and the opportunities this has for insurers. 

Speaker to be confirmed

16:25
Advisory session
16:45
Big data and analytics: beyond the buzzwords
  • Deriving business value from the data rush
  • Assessing the principal ways in which big data can deliver fresh insights
  • What steps need to be taken to capitalise on big data and analytics?
Tim Pitt

Director of Data, Analytics & Pricing

XL Catlin

17:05
Questions

The evening’s entertainment begins…

17:15
Celebrity Champagne Keynote Address
17:45
Chair’s closing remarks, end of General Insurance Summit Day 1 and drinks reception

Wednesday, 9th November 2016

Session Five: Streams

Stream J: Building relationships that endure
09:00
Chair’s opening remarks
09:05
Forming relationships with Millennials

Speaker to be confirmed

09:25
Understanding the psychology of loyalty
  • Lessons from industries with high customer turnover
  • Outlining key factors that affect human reasoning 
  • Pinpointing drivers of loyalty for disparate demographics
  • What important steps can be taken to lessen customer turnover?
Dr Dimitrios Tsivrikos

Consumer and Business Psychologist

University College London

09:45
Creating a pricing strategy for increased customer retention
  • What are the overarching trends driving potential changes in insurance pricing?
  • From loss leader to loyal customer: re-evaluating renewals pricing 
  • Clarity for the customer: advancing transparency through better communication
  • Striking the right balance for a future-proofed pricing strategy
Peter Marissen

International Pricing Director

Admiral Group

10:05
Advisory session
10:25
Panel Discussion

Deepening customer relationships

  • Beyond traditional points of communication: when is there a need for increased contact?
  • Does digital communication impair or enable the establishment of enduring relationships?
  • Understanding customer needs: in what ways can the insurer positively embed themselves into customers’ lives?
  • How can customer understanding best be improved?
  • Effective communication: how can insurers inspire consumer trust?
  • How can extra value be added to core products?

Further speaker to be confirmed

Dr Dimitrios Tsivrikos

Consumer and Business Psychologist

University College London

Peter Marissen

International Pricing Director

Admiral Group

Stream K : Commercial lines focus: cyber risk - the opportunities and threats
09:00
Chair’s opening remarks
09:05
Cyber security: understanding and protecting against multifaceted risks
  • Assessing the extent of cyber risk: what does the data tell us? 
  • What technological advances are most likely to increase cyber risk?
  • Cyber insurance as a standalone product: moving beyond add-ons
  • Tackling underinsurance: what can be done to raise awareness?
Marcus Breese

Cyber and Professions Line Underwriter

Hiscox

09:25
Case Study

Underwriting cyber risk: tackling the complexity

This case study will look at Amlin’s approach to complex risk, specifically its cyber proposition. Delegates will gain practical insight into building an accurate risk model necessary for underwriting an effective and accurate cyber liability product.

Graeme King

Regional Head of Cyber

Allianz

09:45
Questions
10:05
Advisory session
10:25
Peer-to-peer Discussion

Opportunities and challenges of developing a new insurance line

Delegates will have the opportunity to discuss the following questions at their tables. The audience will then have a chance to feedback to the Chair and speakers for comment.

  • How can the issue of a lack of historical risk data be overcome?
  • How can these be overcome?
  • What can be done to prevent cyber breaches?
  • Is enough being done by insurers to secure their own data?
  • What will future cyber breaches look like?
10:55
Refreshments

Session Six: Streams

Stream L: Building an effective and transparent distribution market
11:25
Chair’s opening remarks
11:30
The evolving role of aggregators
  • Adding value to the insurance market: assessing the role of aggregators 
  • How can aggregators create a competitive edge in a highly saturated market?
  • What steps can aggregators take to further transparency for the customer?
Martin Coriat

Chief Executive Officer

Confused.com

11:45
Optimising the potential of price comparison

Speaker to be confirmed

12:00
Questions
12:10
Advisory session
12:30
Peer-to-peer Discussion

Envisioning the future of the distribution landscape

Delegates will have the opportunity to discuss the following questions at their tables. The audience will then have a chance to feedback to the Chair and speakers for comment.

  • What are the challenges of selling to today’s consumer?
  • Which new entrants are likely to have the greatest impact on the future of distribution?
  • Are ad-ons still a viable distribution strategy given the newly regulated climate?
  • What impact is the publication of claims ratios likely to have on market efficiency?
  • Beyond the aggregator model: what’s next?
  • How will distribution change over the next 5 years? 
Stream M: Commercial lines focus: insuring increasingly complex risks
11:25
Chair’s opening remarks
11:30
Managing global risk
  • How are the needs of global clients evolving? 
  • Understanding the complexities of global risk management programmes
  • Navigating differing legislative and regulatory regimes
  • Predicting the future of global risk management
Nuno Simão Antunes

Senior Vice President, Head of Multinational EMEA

AIG

11:50
Questions
11:55
Reputational and brand risk: the opportunities and challenges
  • How is reputational and brand risk changing in the Digital Age? 
  • What are the challenges and opportunities for insurers?
  • How can the impact of reputational or brand loss be accurately assessed and quantified?
  • Loss mitigation: what role should insurers play?
Anne Griffiths

Director, Customer Practices and Propositions

Zurich

12:15
Questions
12:20
Advisory session
12:40
Dealing with complex problems: evaluating flood responses from a commercial perspective
  • Assessing the industry’s response to last year’s extreme whether 
  • Lessons learnt: what steps need to be taken to improve industry actions?
  • Looking to the future: where should the industry be in 5 years’ time?
Gareth Hemming

Commercial Lines Director

Aviva

13:00
Questions
13:05
Lunch

Session Seven: Flashes of the future – what’s on the horizon?

14:20
Fireside Chat

Envisioning the future of automotive and the implications for motor insurance

  • How are connected and autonomous cars set to shape the future of the automotive market?
  • From car ownership to mobility: is this the way ahead?
  • Where is liability likely to lie as the mobility model changes?
  • What new insurance requirements must insurers be ready to meet?
  • Timeframe for change: when are new in-car technologies likely to mainstreams?
  • Technology-enabled insurance policies: how telematics is transforming motor insurance?
  • Adding new value: what kind of data-driven propositions will motorists find useful?
  • Pay-as-you-go insurance: is this the future?

Further speaker to be confirmed

David Williams

Technical Director

AXA

14:50
Advisory session
15:10
Case Study

Blockchain in action: lessons from SafeShare Global

SafeShare Global launched its first blockchain insurance solution for the sharing economy earlier this year. In this case study, Alexander Steinart, CEO, SafeShare Global, will outline how blockchain has enabled them to effectively engage with the sharing economy, delivering accurate and convenient insurance cover whilst keeping costs to a minimum. 

Alexander Steinart

Chief Executive Officer

SafeShare Global

15:30
Questions
15:35
Contemplating the potential of the Smart Home

Increased connectivity in the home is already transforming the utilities sector, but the potential of the connected home is much broader than this. This presentation will examine the future of the Smart Home and the opportunities it provides insurers. 

Senior representative

Hive by British Gas

15:55
Questions
16:00
Chair’s closing remarks and end of conference

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Who attends? 

Companies that attended The Future of General Insurance 2015 include:

 

  • ACORD Global Insurance Standards
  • AEGON
  • Ageas Insurance
  • Allianz Group
  • Altus
  • Arthur J. Gallagher
  • Association of British Insurers
  • Aviva
  • AXA Group
  • Bank Negara Malaysia
  • BGL Group
  • Brightside Group
  • CFC Underwriting
  • Chaucer
  • Chaucer Insurance
  • Close Premium Finance
  • Confused.com
  • CRIF
  • DAC Beachcroft
  • Deloitte
  • Direct Line Group
  • Ecclesiastical Insurance Group
  • Elite Insurance Company
  • Enterprise Rent A Car
  • ERS
  • Expedite Resolution
  • Financial Conduct Authority
  • Finans Norge
  • Flood Re
  • Galaxy Insurance
  • Hedera Consulting
  • IDT911
  • Imperial Consultants
  • Innovations Infinite
  • Insurance Fraud Bureau
  • Junction Insurance
  • Keoghs
  • Lumley Jacobs
  • LV=
  • MORE TH>N
  • Motor Insurers' Bureau
  • Open GI
  • RDM Group
  • RSA Group
  • Saga Group
  • SAS
  • State Street Bank & Trust
  • Sterling Insurance Company
  • Taylor Wessing
  • Tesco Bank
  • Tesco Underwriting
  • The Institutes
  • Transport Systems Catapult
  • Universiti Tun Abdul Razak
  • University College London
  • Vitality Life
  • Weightmans
  • Zurich Insurance Group

Photo of attendees at The Future of General Insurance 2015


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