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The IEA & Marketforce’s Inaugural Conference

The Future of Nordic Retail Banking

Tougher times ahead? Laying the foundations for continued growth

29th & 30th September 2008, Marriott Hotel, Copenhagen

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The Future of Nordic Retail Banking - Programme - 29th September

09:00 -

Introduction to the IEA

09:05 -

Chairman’s opening remarks
Brian Gannon
Former Chief Information Officer, Allied Irish Bank

SESSION ONE: NORDIC RETAIL BANKING IN CONTEXT

09:15 -
Keynote address: The outlook for the Nordic retail banking industry
Sir Brian Pitman
Senior Advisor, Morgan Stanley, and former Chairman, Lloyds TSB
09:40 -
Assessing key expansion opportunities: organic growth vs M&A
Lars Sjögren
Deputy CEO and Head of Business Development, Danske Bank
10:00 -
Strategies for survival in an increasingly globalised marketplace: what are the key strengths of savings banks?
Lars-Erik Skjutare
CEO, Sparbanken Finn
10:20 -
PANEL DISCUSSION
The above speakers will now form a panel to discuss the following issues:
- What does the future look like for Nordic banks? Challenges and opportunities
- Will there be another wave of consolidation across the Nordic region?
- How are international entrants faring in the market?
- How will stricter lending policies and decreased liquidity affect retail banking?
- What is the future for smaller banks in light of consolidation and tightened regulation?
- To what extent can niche players make inroads into the Nordic market?
- How will competition issues affect Nordic banks in the international M&A arena?
Questions will be taken from the floor throughout
10:55 -
Refreshments

SESSION TWO: CUSTOMER FOCUS

11:25 -
Understanding today’s customer
Sarah King
Director, Henley Centre HeadlightVision
11:45 -
Creating an attractive proposition to meet local market needs

Håkan Nyberg
Chief Executive Officer, EnterCard International
12:05 -
Meeting the demands of an increasingly discriminating consumer: What does today's customer demand from their bank?
Simon Baines
Head of Customer Management, Nationwide Building Society
12:25 -
Cultivating lasting relationships in an environment of extended consumer choice
Harri Lauslahti
Managing Director, Tapiola Bank
12:45 -
Questions

13:00 -

Lunch

SESSION THREE: DISTRIBUTION FORUM

14:15 -
Managing multiple channels: defining your strategy
Peter Rørsgaard
Senior Vice President, Head of Channels, Danske Bank
14:35 -
What is the next step for internet banking?
Tammo Otsasoo
Head of E-Banking, SEB
14:55 -
Questions
15:05 -
Refreshments
15:35 -
Optimising the efficiency of the branch network: what will the branch of the future look like?
Sławomir Szarkowicz
Consulting Manager, Banking, Insurance & Capital Markets, Comarch SA
15:55 -
Mobile banking: when will it fully take off?
Joakim de Leeuw
Head of Telephone and Internet Banking, SEB
16:15 -
Questions