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IEA
The IEA & Marketforce's Inaugural Conference
Financial Services Operations
Innovation for success: balancing the low cost approach with customer centricity
28th & 29th April 2008, Le Méridien Piccadilly, London
 
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Financial Services Operations - Overview

Many thanks for attending the IEA and Marketforce's inaugural Financial Services Operations conference. We hope that you found the event valuable and that is has provided food for thought. Over the two days representatives from across the financial services sector provided insights into some of the major challenges facing the industry today. Various key themes emerged throughout the conference, with particular reference to the apparent conflict between the drive to reduce costs and the need to improve customer service.

Work has already begun on next year's conference and if you would like to ensure that your views and interests are represented, please get in touch with Kerry on knorman@marketforce.eu.com.

This section of the website provides exclusive access to the conference presentations, which may be found by following the links on the left.

You may be interested in our 11th annual The Future of Retail Banking conference in June, please click here to learn more. To find details of our other forthcoming events click the "Conferences" button at the top of the page.

If you are interested in speaking opportunities at Marketforce conferences or special interest groups, please contact the Conference Production team on speakers@marketforce.eu.com.

For enquires regarding future sponsorship opportunities please contact Charlie on cmaclean@marketforce.eu.com

Speakers

Christian Torkington
Managing Director of Operations, Scottish Widows
Jem Eskenazi
Chief Information Officer, Groupama Insurances
 
David Weymouth
Group Director of IT & Operations, Royal & SunAlliance
Havana Abid
Director of Operations, Bradford & Bingley
 
Justin Kenny
Programme Director, HSBC
Bob Marsh
Head of IT Strategies and Architecture, Friends Provident
 
Daryl Booth
IT and Operations Director, Cheshire Building Society
Craig Staniland
Underwriting Director, Swiftcover.com
 
IBM
 
DatanomicNavigantTarget
 
Banking TechnologyBobsguide.comFinancial Sector Technologysilicon.com
 
IRM
 
 

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