The Outsourcing Summit - Programme - 19th November

• What can and should be outsourced?
• How is the definition of core and non-core evolving and why?
• Understanding and managing the risks
• Recognising hidden costs

• When is a large deal most appropriate?
• Where can specialists add value?
• Examining the pros and cons of using a prime contractor
• When is it right to bundle ITO with BPO?
• How does size of deal affect the strength of negotiating position?

• Examining the globalisation of IT services delivery
• How can overall business strategy and sourcing strategy be aligned?
• Multisourcing: using a mix of locations to minimise risk

• Where next for ITO?

• Assessing the quality of skills and infrastructure in different destinations
• How do cultural differences create barriers?
• Understanding the implications of government-based incentives
• Exploring trends: where is the market moving?

• Continuous innovation: seizing new opportunities in a global market
• Choosing the best mix of locations
• How can the expertise found in local markets be maximised?

• Differentiating by city not country: to what extent are local factors driving offshoring decisions?
• Understanding local cultures
• Examining the skills pipeline
• Local versus remote management: weighing up the options

• Learning from international experience: will European businesses be able to secure better contracts first time round?
• Can benefits comparable to UK and US experiences be achieved despite more restrictive labour laws?
• Anticipating customer reactions: to what extent is white labelling successful in concealing outsourcing from customers?

• Are culture, language and proximity the only factors driving growth?
• Does CEE have enough IT graduates to compete with India as an ITO destination?
• The shape of the market: which CEE countries are developing fastest?

What innovations NOA members want as part of an outsourcing agreement and what has been achieved in practice, with insights into how innovation could be better achieved in outsource agreements. The results of new research by NOA & Fujitsu Services prepared specifically for the NOA Summit, presented for the first time.

• Choosing what to outsource: which processes can be considered as non-core?
• Niche providers or large players: what should users look for?
• How can outsourcing services be procured in the most effective way?
• Will new governance models be needed to monitor the outsourcing of more complex tasks?
• Looking to the future: how might outsourcing in the public sector develop?

• Understanding team dynamics: how might your workforce react to outsourcing?
• How can the transition period be managed in a sensitive and holistic manner?

• A sector analysis: what is being outsourced and where?
• How is second generation outsourcing different?
• Assessing the emergence of the boutique provider
• A five year forecast: examining trends in the outsourcing market

• What is being learnt as the outsourcing market matures?
• What are the most effective ways of working in partnership with suppliers?
• Will working with more specialist providers provide greater value?
• How can the productivity of outsourced operations be improved?
• Is it sometimes appropriate to transform operations prior to outsourcing and if so when?

• Outsourcing, joint ventures, shared services: what can be learnt from different partnership models?
• Finding a suitable outsourcing partner: how can you assess yourselves as a potential match?
• To what extent can relationships be measured and benchmarked?

• What are the keys to maintaining your bargaining power at renegotiation?
• When is it right to retender?
• Understanding the suppliers' view of commercial viability
• How can innovation be built into the contract to ensure changing requirements are met?