The IEA & Marketforce's 10th Anniversary Conference
Retail Banking in Europe
30th & 31st March 2009, Radisson SAS Portman, London
Conference Menu:
Select a day to view:
Retail Banking in Europe - Programme - 30th March
09:00 -
Introduction to Marketforce
09:05 -
Chairman’s opening remarks
SESSION ONE: PROFITING FROM RETAIL BANKING IN TURBULENT TIMES
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09:10 -
STRATEGIC PANEL: Back to basics – is the high-leverage banking model bankrupt?
Georges Pauget
Chief Executive Officer, Crédit Agricole
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09:30 -
Adopting a tailored approach: what are the challenges of operating across diverging markets?
Roberto Nicastro
Deputy CEO, Head of Retail Division, UniCredit Group
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09:50 -
What will the industry of the future look like?
Sir Brian Pitman
Senior Advisor, Morgan Stanley, Former Chairman, Lloyds TSB
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10:10 -
Advisory Session
Speaker to be confirmed
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10:30 -
DISCUSSION PANEL
- How can margins be maintained in the current climate?
- What can be done to mitigate the current difficulties in interbank lending?
- What is the likely outlook for regulatory change?
- How important is a diverse geographical spread to managing risk?
- What is the outlook for European M&A?
- Where are the growth markets?
- What is the future for niche players and monolines?
- Who will be the winners and losers in the current economic climate?
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10:45 -
Questions
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11:00 -
Refreshments
SESSION TWO: CLIMATE EVALUATION – UNDERSTANDING & COUNTERING THE FORCES INFLUENCING BANKING
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11:30 -
Assessing the economic situation
Marco Annunciata
Global Head of Economics, UniCredit
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11:50 -
Easing interbank lending: evaluating the alternatives
Speaker to be confirmed
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12:10 -
Questions
SESSION THREE: REGULATORY CHANGE IN THE WAKE OF SUB-PRIME
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12:20 -
Looking towards a 21st century regulatory system
Speaker to be confirmed -
12:40 -
Questions
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12:45 -
Lunch
SESSION FOUR: ENSURING A FLEXIBLE PRODUCT OFFERING – RESPONDING TO CHANGING CUSTOMER DEMANDS
Delegates may choose to attend either Stream A: Savings and Investment Products: Adapting Offerings for the Risk Averse Customer or Stream B: Catering for the European Demand for Consumer Credit
Delegates may choose to attend either Stream A: Savings and Investment Products: Adapting Offerings for the Risk Averse Customer or Stream B: Catering for the European Demand for Consumer Credit
STREAM A: SAVINGS AND INVESTMENT PRODUCTS: ADAPTING OFFERINGS FOR THE RISK AVERSE CUSTOMER
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14:00 -
Deposit-based savings: how to gain market share in a competitive environment
Hugh O’Keefe
Head of Resources, Strategy & Products, Allied Irish Banks
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14:20 -
Advisory Session
Speaker to be confirmed -
14:40 -
Re-energising the investments landscape: product design for risk-averse customers
Adam Lessings
Head of European Business Development, Aviva Investors
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15:00 -
Questions
STREAM B: CATERING FOR THE EUROPEAN DEMAND FOR CONSUMER CREDIT
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14:00 -
Capitalising on the growth in consumer finance
Bart Vanhaeren
General Manager, KBC Consumer Finance
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14:20 -
Advisory Session
Speaker to be confirmed -
14:40 -
Innovation in the consumer credit proposition: the Alfa Bank example
Alexey Marey
Head of Retail Banking, Alfa Bank
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15:00 -
Questions
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15:15 -
Refreshments
SESSION FIVE: MAINTAINING MARGINS THROUGH A FOCUS ON COSTS
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15:45 -
Optimising operational efficiency
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16:05 -
Advisory Session
Speaker to be confirmed -
16:25 -
Questions
SESSION SIX: DEEPENING THE CUSTOMER RELATIONSHIP
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16:35 -
Building a personalised marketing proposition
Speaker to be confirmed -
16:55 -
Advisory Session
Speaker to be confirmed
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17:15 -
Delivering a tailored service to the mass affluent market
Gamze Akguney
Retail Marketing Director, Turk Ekonomi Bankasi
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17:35 -
Questions
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17:45 -
Chairman's closing remarks and end of day one
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