DAY ONE, Wednesday 2nd July 2008 -
09:15 -
Welcome address by John Lawrence, Marketing Director, Marketforce
-
09:20 -
Introduction to the Institute of Economic Affairs by
John Blundell, Director General, Institute of Economic Affairs
-
09:25 -
Chairman’s opening remarks
Jane Milne
Director of Business Environment, The British Retail Consortium
SESSION ONE: GROWING THE BOTTOM LINE IN A COMPETITIVE INDUSTRY -
09:30 -
Strategic panel discussion
In this session our panel of leading industry thinkers will put forward their thoughts on the most pressing strategic concerns for retailers today, before outlining their suggestions on what practical steps are required to secure success.
Nick Robertson
Chief Executive Officer, ASOS
John Murphy
Managing Director, High and Mighty
Paul O’Brien
Managing Director, Virgin Experience Days
-
10:10 -
INTERACTIVE DISCUSSION SESSION
- What are the main hurdles facing retailers in today's economic climate?
- How can the most critical improvements best be achieved?
- What examples of best practice are there to inspire the industry?
-
10:45 -
Refreshments
SESSION TWO: EXAMINING SUCCESSFUL BUSINESS STRATEGIES -
11:15 -
CASE STUDY: Finding your niche and knowing your customers
John Murphy
Managing Director, High and Mighty
-
11:35 -
CASE STUDY: Engaging customers with a strong proposition
Ella Heeks
Ethics Director and Former Managing Director, Abel & Cole
-
11:55 -
Questions
SESSION THREE: THE GREEN AGENDA AND ETHICAL RETAILING -
12:05 -
Practical steps to cater for the environmentally concerned consumer
Hilary Jones
Ethics Director, Lush
-
12:25 -
Sustainable retailing: a contradiction or an opportunity?
Dr Alan Knight OBE
Sustainable Development Commissioner, and Sustainable Development Director, Wyevale Garden Centres
-
12:45 -
Questions
12:55 -
Lunch hosted by Imparta
SESSION FOUR: ANALYSING THE ECONOMIC OUTLOOK In this session, two leading economists will outline their predictions for the economic conditions affecting the future of the retail market, highlighting some of the key challenges the industry will face in the foreseeable future. -
14:25 -
Graeme Leach's predictions for the economic conditions affecting the future of the retail market
Graeme Leach
Chief Economist & Director of Policy, Institute of Directors
-
14:40 -
Dr Peter Warburton's predictions for the economic conditions affecting the future of the retail market
Peter Warburton
Director, Economic Perspectives Limited
-
14:55 -
Discussion: how is the retail landscape changing?
SESSION FIVE: SUCCESSFUL MANAGEMENT OF HUMAN RESOURCES
SESSION SIX: BOOSTING REVENUE WITH CUSTOMER INSIGHTS -
16:10 -
Profiling the customers of the future
Tamar Kasriel
Managing Director, Futureal
-
16:30 -
Examining effective brand and marketing strategies
Rick Bendel
Executive Marketing Director, Asda
-
16:50 -
Questions
17:00 -
Chairman’s closing remarks and end of day one