The NOA & Marketforce’s 6th Annual
The Sourcing Summit
From inception to realisation: maximising opportunities through sourcing best practice 18th & 19th November 2008, The Queen Elizabeth II Conference Centre, London
Conference Menu:
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The Sourcing Summit - Programme - 18th November
DAY ONE
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09:15 -
Welcome address by Marketforce
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09:20 -
Introduction to the NOA and opening remarks by Martyn Hart, Chairman and Nigel Roxburgh, Research Director, National Outsourcing Association
SESSION ONE: DEVELOPING A STRATEGIC SOURCING APPROACH
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09:30 -
PANEL DISCUSSION: Choosing the right sourcing strategy
David Weymouth
Group Operations and IT Director, Royal & Sun Alliance
Martin Carney
Head of Group Outsourcing Centre, Lloyds TSB
Sanjiv Gossain
Vice President & UK Managing Director, Cognizant Technology Solutions
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10:30 -
Questions from the audience and discussion
11:05 -
Refreshments
SESSION TWO: MAXIMISING THE POTENTIAL OF ITO
Delegates are invited to attend one of three streams focusing on different aspects of ITO
Delegates are invited to attend one of three streams focusing on different aspects of ITO
STREAM A: GETTING THE BASICS RIGHT IN ITO
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11:40 -
Developing an ITO strategy
Speaker to be confirmed
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12:00 -
Making ITO work for you: National Rail Enquiries’ website infrastructure
Chris Scoggins
Chief Executive Officer, National Rail Enquiries
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12:20 -
Questions
STREAM B: UNCOVERING THE FUTURE OF ITO
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11:40 -
Using ITO to drive business strategy
Andy Williams
Vice President, IT Global Services, Unilever
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12:00 -
Risk management and effective governance in second generation ITO
John Cooper
Director of Consultancy, Mission Assurance and Testing
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12:25 -
Questions
STREAM C: CREATING STRATEGIC IT PARTNERSHIPS
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11:40 -
CASE STUDY: Birmingham City Council: a joint venture IT strategy
Bob Carter
Director of Strategy & Policy, Birmingham City Council
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12:00 -
CASE STUDY: HM Revenue & Customs’ Aspire ITO contract
Nigel Martin
Chief Operating Officer, Aspire and Senior Representative, HMRC
James Begley
Director, IT Sourcing & Contracts, Her Majesty’s Revenue & Customs
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12:20 -
Questions
12:30 -
Lunch
SESSION THREE: CSR AND SUSTAINABILITY WITHIN SOURCING STRATEGY
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13:45 -
Investigating the green potential of sourcing
Jon Hampson
Head of Environment Programme, Capgemini
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14:05 -
Incorporating CSR in sourcing decisions
Oliver Greenfield
Head of Sustainable Business and Markets, WWF
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14:25 -
Questions
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14:35 -
FOCUS ON PEOPLE MANAGEMENT - Assessing the impact of outsourcing on your workforce
Phil Davies
Human Resources Operations Director, Kodak
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14:55 -
Questions
15:00 -
Refreshments
SESSION FOUR: BPO AND BEYOND: UNCOVERING THE OPPORTUNITIES – AN INTERACTIVE FORUM
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15:30 -
CASE STUDIES: Examining BPO in action
Speakers will present a 15-minute case study about their company's BPO experience.
Finance and Accounting: focus on cost savings and efficiencies
Volker Kellerman, Director of Commercial Services, NHS ProfessionalsCustomer service: boosting sales whilst maintaining customer satisfaction levels
Jeremy Acklam, Business Development Director, The TrainLine
Employing shared services to improve business process efficiency
Speaker to be confirmed
BPO and efficiency: outsourcing in order to focus on key competencies
Simon Cocks, Global Procurement Director, National Grid -
16:30 -
ROUND TABLES
Each speaker will now chair a roundtable discussion to explore each of the above areas of outsourcing in more depth. Delegates will choose which one of the four tables they would prefer to join.
Topics covered in the discussion will include:
- Creating and implementing a strategy
- What are the problem areas and how can solutions be found?
- How does this outsourcing policy intermesh with additional cross-company sourcing strategies?
- Which sectors of industry are most suited to this type of outsourcing?
- Looking forward: examining new opportunities and approaches in this area
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17:10 -
Chairman’s closing remarks and end of day one
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