09:15 -
Welcome address by John Lawrence, Marketing Director, Marketforce
09:20 -
Introduction to the Institute of Economic Affairs by John Blundell, Director General, Institute of Economic Affairs
09:25 -
Chairman’s opening remarks
Guy Hains
President & CEO EMEA, Computer Sciences Corporation
SESSION ONE – THE CHANGING FACE OF THE POSTAL MARKET: HOW ARE COMPANY STRATEGIES EVOLVING? -
09:30 -
Transforming Royal Mail into a sustainable business
Adam Crozier
Chief Executive Officer, Royal Mail Group
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10:10 -
Questions
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10:30 -
Refreshments
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11:00 -
Competing with Royal Mail: combining access with an end-to-end delivery network
Nick Wells
Chief Executive Officer, TNT Post
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11:25 -
Innovation and efficiency in a changing market: the role of IS
Guy Hains
President & CEO EMEA, Computer Sciences Corporation
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11:50 -
Adapting to an evolving market: how are DX group staying competitive?
James Greenbury
Deputy Chairman and Group Chief Executive Officer, DX Group
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12:15 -
Questions
12:30 -
Lunch hosted by CSC
SESSION TWO - ENSURING SUSTAINABLE COMPETITION: WHAT IS THE FUTURE ROLE OF REGULATION? -
13:45 -
Stimulating effective competition and reducing the regulatory burden: how will this be achieved?
Nigel Stapleton
Chairman, Postcomm
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14:10 -
The future of the UK Postal Market: the need for change
Guy Buswell
Chief Executive Officer, Business Post Group
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14:35 -
CASE STUDY – Sweden: creating an effective competitive framework
Marianne Treschow
Director General, PTS, Sweden
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15:00 -
Questions
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15:25 -
Refreshments
SESSION THREE - ADAPTING TO CHANGING CUSTOMER REQUIREMENTS -
15:55 -
The changing role of mail: responding to evolving customer needs
Michael Tickner
Chief Executive Officer, Zip Mail
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16:20 -
CUSTOMER CASE STUDY: What do customers want? Analysing the prospect for long-term demand
Mike Case
Procurement Executive – Marketing Services, E.ON
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16:45 -
Creating a customer oriented business: hybrid mail and mobile technologies
John Hughes
Managing Director, Regional Mail Services
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17:05 -
Questions
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17:25 -
Chairman’s concluding remarks and close of conference