Marketforce’s 12th annual Smart Metering Forum is the most focussed and detailed conference centering on the UK’s national roll-out of smart meters. The logistical and engagement challenges of the biggest infrastructure programme in 40 years make this event a must-attend; both for key updates on the roll-out and forward looking presentations about the consequences of smart meters for the whole energy industry.
The 2020 deadline is fast approaching and the industry must come together to ensure the commitment to fit 53 million smart meters is met. Beyond this, the programme was mandated based on a promise to deliver key benefits which will impact customers and stakeholders. Join us in November and equip yourself with the tools needed to maximise the potential of this transformational project.
"Very interesting day with a good balance of speakers and subjects. Most informative and relevant to today’s challenges."
Head of Distribution Capital Delivery, UK Power Networks
Smart Project Director
Head of Connected Homes
EDF Energy Blue Lab
Head of Strategy, Planning & Governance - Smart Meters
Programme Director, Smart Metering Implementation Programme
Department of Business, Energy & Industrial Strategy
Data Communications Company
Partner, Consumer and Competition
Monday, 27th November 2017
Smart meters: transforming energy to better work for customers
Driving progress towards nationwide smart meter adoption
- What lessons can be learned from initial SMETS2 installations?
- What are the challenges to increasing the scale of the roll-out to meet installation targets?
- What role will collaboration play in improving the efficiency of the roll-out?
- Has the promised range of functionality been fully delivered?
- How has the supply chain coped with moving on from SMETS1 to SMETS2?
- Are field forces proving adequately trained to work with the new meters?
- How can suppliers continue to grow their numbers of installers and engineers?
- What can be done to improve the reputation of smart meters given delays and negative press so far?
Convincing customers to accept smart meters and engage with energy
• Has awareness of the smart meter roll-out improved among the public at large?
• What has been done so far to promote the benefits of smart meters?
• Is there value in pointing towards other industries to demonstrate the need for the SMIP?
• How can stakeholders work together to combat media misconceptions about smart meters?
• Will national uptake of smart meters impact patterns of consumer energy use?
• What effect will the roll-out have on the wider relationship between customers and suppliers?
Ask an installer: a view from the front line
The installation of smart meters is being ramped up to meet the ambitious target of installing 53 million by the end of 2020. This interview with Lauren Vazquez, one of British Gas’s Smart Energy Experts, explore the experiences faced by the roll-out team. These include how they are trained and equipped carry out installations, their role as the face of the roll-out, preparation for the move to SMETS2, and their reason for choosing the job.
Interviewer: John Geen, Smart Energy Coach, British Gas
Smart meter installer: Lauren Vazquez, Smart Energy Expert, British Gas
- How do repeat visits and aborted installations impact installers and customers?
- Can technical solutions drastically reduce the number of failed installations?
- How can DNOs’ and installers’ processes be streamlined to cut out repeat visits?
Putting together the pieces of the roll-out puzzle
Delegates will now have the chance to discuss the various challenges facing the smart meter roll-out in different zones, each led by a facilitator. After twenty minutes, the facilitators will join together for a panel to feed their findings back to the whole audience. Each zone will focus one of the following topics:
- Meter procurement
- How will manufacturers deal with the pressure of delivering enough meters in a contracting window?
- How are manufacturers coping with the switch to SMETS2?
- Meter fitting best practice
- What technical challenges typically face installers in customers’ homes?
- How can installers collaborate better with other industry players
- Workforce development
- How are training and planning being focussed to get the most out of the installation workforce?
- What are the plans for the field-force once the roll-out has been completed?
- Customer experience of installation
- Can the customer journey during the installation process be improved?
- What steps must be taken to ensure that installers meet the SMICOP?
- Improving the communication of energy use to customers and empowering them to save
- Providing a more inclusive and supportive service for vulnerable customers
- Fostering better trust in customers through more transparent and understandable billing
Regulating for a smarter energy system
Tuesday, 28th November 2017
Choosing or developing a DCC adaptor
Sign up beforehand for limited places at our breakfast roundtables, where Gavin Beresford, Head of Delivery at Ecotricity, will share experiences of connecting to the DCC, and guide discussion over continental breakfast and coffee.
The DCC is live: building a reliable network and future development priorities
- Using DCC services for better operation of distribution networks
- Preparing for the further proliferation of distributed local energy markets
- Managing the transition from DNOs to DSOs
- Integrating and analysing smart meter data to boost revenues and lower costs
- New opportunities in smart meter analytics
- Creating a strategic analytics ecosystem to bring smart meter data to life
Bringing the energy supply picture into sharper focus: moving to accurate data
- How are suppliers preparing to deal with the increase in data from smart meters?
- Will Silicon Valley-style tech companies begin to disrupt the energy industry?
- What sort of inferences will the industry look to make from consumer data?
- How will an accurate picture help with the integration of renewable and local generation?
- How can DNOs translate granular data into a better understanding of their networks?
- What is the legal framework for the collection of customer data?
- What level of data collection is acceptable to customers in exchange for improved services?
- How can it be ensured that vulnerable customers and those who don’t accept a meter will not be left behind?
In 2016 Wadebridge Renewable Energy Network, with its partners REGEN, Tempus Energy and Western Power Distribution, ran a pilot programme to trial a cheaper daytime tariff during summer months when solar generation is most prolific. This case study will address customer response to the tariff and explore the lessons learned and implications for future tariffs.
- Using smart meters as a tool to measure at-home energy generation
- Trading distributed energy recorded with a distributed ledger
- Managing distributed generation to help balance supply and demand
Translating innovation into added value for customers
- What new developments have already appeared as a result of smart meters?
- How have these impacted customer behaviour?
- Will new products require engagement from customers to deliver benefits?
- What are the most exciting examples of potential future innovations?
- What are the best methods of encouraging uptake of novel energy products?
- What impact will these innovations have further up the energy value chain?
- Identifying and neutralising potential threats before they become real dangers
- Learning lessons from past security breaches in other industries
- Using artificial intelligence in the fight against cybercrime
- Pooling security expertise through industry wide collaboration
- Demonstrating a proactive approach to cybersecurity: earning consumer trust
- Developing a fully prepared response to any breaches if and when they occur
The last line of defence: protecting a smart energy system
Speaker to be confirmed
Exploring the value of smart meters in the connected home
Since 2008 more than 2000 senior executives have attended our smart metering events. More than 130 senior decision makers attended in 2016 from companies including:
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