Smart Metering Forum
Nov 27-28 2017

Smart Metering Forum

The premier strategic event for the smart metering industry

The Waldorf Hilton, London

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Marketforce’s 12th annual Smart Metering Forum is the most focussed and detailed conference centering on the UK’s national roll-out of smart meters. The logistical and engagement challenges of the biggest infrastructure programme in 40 years make this event a must-attend; both for key updates on the roll-out and forward looking presentations about the consequences of smart meters for the whole energy industry.

The 2020 deadline is fast approaching and the industry must come together to ensure the commitment to fit 53 million smart meters is met. Beyond this, the programme was mandated based on a promise to deliver key benefits which will impact customers and stakeholders. Join us in November and equip yourself with the tools needed to maximise the potential of this transformational project.

"Very interesting day with a good balance of speakers and subjects. Most informative and relevant to today’s challenges." 
Head of Distribution Capital Delivery, UK Power Networks


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Our Speakers

  • Andrew Ward Photo

    Andrew Ward

    Smart Project Director
    ScottishPower
  • John Hutchins Photo

    John Hutchins

    Head of Connected Homes
    EDF Energy Blue Lab
  • Rebecca Beresford Photo

    Rebecca Beresford

    Head of Strategy, Planning & Governance - Smart Meters
    EDF Energy
  • Alan Over Photo

    Alan Over

    Programme Director, Smart Metering Implementation Programme
    Department of Business, Energy & Industrial Strategy
  • Angus Flett Photo

    Angus Flett

    Managing Director
    Data Communications Company
  • Rob Salter-Church Photo

    Rob Salter-Church

    Partner, Consumer and Competition
    Ofgem

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Programme

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Monday, 27th November 2017

09:20
Welcome address by David Saunders, Managing Director, Marketforce
09:25
Chair’s opening remarks
Jeremy Yapp

Flexible Energy Systems Portfolio Manager

BEAMA

09:30
Keynote opening address

Smart meters: transforming energy to better work for customers

Alan Over

Programme Director, Smart Metering Implementation Programme

Department of Business, Energy & Industrial Strategy

Session One: The road to a successful programme: the roll-out and beyond

09:55
Ramping up smart meter installation: making mass deployment a reality
Andrew Ward

Smart Project Director

ScottishPower

10:15
Looking forward: preparing to make the most of wider smart meter uptake
Melissa Gander

Managing Director, IHT

Ovo Energy

10:35
Leaders’ Forum

Driving progress towards nationwide smart meter adoption

  • What lessons can be learned from initial SMETS2 installations?
  • What are the challenges to increasing the scale of the roll-out to meet installation targets?
  • What role will collaboration play in improving the efficiency of the roll-out?
  • Has the promised range of functionality been fully delivered?
  • How has the supply chain coped with moving on from SMETS1 to SMETS2?
  • Are field forces proving adequately trained to work with the new meters?
  • How can suppliers continue to grow their numbers of installers and engineers?
  • What can be done to improve the reputation of smart meters given delays and negative press so far?
Andrew Ward

Smart Project Director

ScottishPower

Melissa Gander

Managing Director, IHT

Ovo Energy

Andrew Beasley

Managing Director

Flow Energy

11:10
Refreshments

Session Two: Selling the vision of a smarter energy market

11:40
Fireside chat

Convincing customers to accept smart meters and engage with energy

 •    Has awareness of the smart meter roll-out improved among the public at large?
•    What has been done so far to promote the benefits of smart meters?
•    Is there value in pointing towards other industries to demonstrate the need for the SMIP?
•    How can stakeholders work together to combat media misconceptions about smart meters?
•    Will national uptake of smart meters impact patterns of consumer energy use?
•    What effect will the roll-out have on the wider relationship between customers and suppliers?

 


John MacNeil

Head of Communications and Policy, Scotland

Smart Energy GB

Dr Ian Walker

Senior Lecturer in Psychology

University of Bath

12:05
Interview

Ask an installer: a view from the front line
The installation of smart meters is being ramped up to meet the ambitious target of installing 53 million by the end of 2020. This interview with Lauren Vazquez, one of British Gas’s Smart Energy Experts, explore the experiences faced by the roll-out team. These include how they are trained and equipped carry out installations, their role as the face of the roll-out, preparation for the move to SMETS2, and their reason for choosing the job.

 

Interviewer: John Geen, Smart Energy Coach, British Gas
Smart meter installer: Lauren Vazquez, Smart Energy Expert, British Gas

12:35
Lunch Sponsored by Teradata

Session Three: Managing resources to deliver an efficient roll-out

13:50
Cutting delays improving completion: streamlining the installation process
  • How do repeat visits and aborted installations impact installers and customers?
  • Can technical solutions drastically reduce the number of failed installations?
  • How can DNOs’ and installers’ processes be streamlined to cut out repeat visits?
Martin Watson

Director

Optimum Technical Services

14:10
Peer-to-peer discussion and panel

Putting together the pieces of the roll-out puzzle

Delegates will now have the chance to discuss the various challenges facing the smart meter roll-out in different zones, each led by a facilitator. After twenty minutes, the facilitators will join together for a panel to feed their findings back to the whole audience. Each zone will focus one of the following topics:

  • Meter procurement

-        How will manufacturers deal with the pressure of delivering enough meters in a contracting window? 

-        How are manufacturers coping with the switch to SMETS2? 

  • Meter fitting best practice

-       What technical challenges typically face installers in customers’ homes?

-  How can installers collaborate better with other industry players 

  • Workforce development

-       How are training and planning being focussed to get the most out of the installation workforce? 

-       What are the plans for the field-force once the roll-out has been completed? 

  • Customer experience of installation

-       Can the customer journey during the installation process be improved?

-       What steps must be taken to ensure that installers meet the SMICOP?

 

Clive Book

Head of Emergency and Metering Services

Wales & West Utilities

Ben Guest

Head of Field Force

Ovo Energy

Martin Watson

Director

Optimum Technical Services

Session Four: Smart infrastructure update

14:45
WAN coverage update: North UK
Peter Goodwin

DCC Client Director

Arqiva

14:55
WAN coverage update: South & Central UK
Michael Buckley

Head of Wholesale Serivce Management

Telefónica - Communications Service Provider (South and Central)

15:05
Reaching every customer: tackling the alternative HAN challenges
Colin Sausman

Chairman

Alternative HAN Forum

15:15
Questions
15:25
Refreshments

Session Five: Realising the benefits of smart meters for the industry and consumers

15:55
Engaging customers through smart meters: giving households power over their energy
Rebecca Beresford

Head of Strategy, Planning & Governance - Smart Meters

EDF Energy

16:10
Maximising consumer benefits while managing uncertainty
  •     Improving the communication of energy use to customers and empowering them to save 
  •     Providing a more inclusive and supportive service for vulnerable customers
  •     Fostering better trust in customers through more transparent and understandable billing
Duncan Carter

Smart Metering Strategy Manager

Co-operative Energy

16:25
Questions

Session Six: Upgrading the energy system

16:30
Smart meters, smarter system: using data to inform the energy balancing mechanism
Rob Rome

Commercial Operations Manager

National Grid

16:50
Questions
16:55
Keynote Address

Regulating for a smarter energy system 

Rob Salter-Church

Partner, Consumer and Competition

Ofgem

17:15
Questions
17:20
Chair's closing remarks and drinks reception
Jeremy Yapp

Flexible Energy Systems Portfolio Manager

BEAMA

Tuesday, 28th November 2017

08:45
Breakfast roundtable

Choosing or developing a DCC adaptor

Sign up beforehand for limited places at our breakfast roundtables, where Gavin Beresford, Head of Delivery at Ecotricity, will share experiences of connecting to the DCC, and guide discussion over continental breakfast and coffee.

Gavin Beresford

Head of Delivery

Ecotricity

09:30
Chair’s opening remarks
09:35
Keynote address

The DCC is live: building a reliable network and future development priorities

Angus Flett

Managing Director

Data Communications Company

09:55
Questions

Session Seven: Harnessing the power of large scale consumer data

10:00
Exploring the opportunities of granular distribution network data
  •     Using DCC services for better operation of distribution networks
  •     Preparing for the further proliferation of distributed local energy markets
  •     Managing the transition from DNOs to DSOs
Fiona Fulton

Smart Systems Manager

ScottishPower Energy Networks

10:20
Beyond the hype: what is the real value of analysing smart meter data?
  • Integrating and analysing smart meter data to boost revenues and lower costs
  • New opportunities in smart meter analytics
  • Creating a strategic analytics ecosystem to bring smart meter data to life
Iain Stewart

Practice Partner, Utilities and Smart Cities

Teradata International

10:40
Panel discussion

Bringing the energy supply picture into sharper focus: moving to accurate data

  • How are suppliers preparing to deal with the increase in data from smart meters?
  • Will Silicon Valley-style tech companies begin to disrupt the energy industry?
  • What sort of inferences will the industry look to make from consumer data?
  • How will an accurate picture help with the integration of renewable and local generation?
  • How can DNOs translate granular data into a better understanding of their networks?
  • What is the legal framework for the collection of customer data?
  • What level of data collection is acceptable to customers in exchange for improved services?
  • How can it be ensured that vulnerable customers and those who don’t accept a meter will not be left behind?
Jeremy Yapp

Flexible Energy Systems Portfolio Manager

BEAMA

Fiona Fulton

Smart Systems Manager

ScottishPower Energy Networks

Marc Brook

Head of IT & Smart Programme

Economy Energy

Iain Stewart

Practice Partner, Utilities and Smart Cities

Teradata International

11:15
Refreshments

Session Eight: Future energy products – tariffs, the internet of things and beyond

11:45
Case Study: Wadebridge Renewable Energy Network’s Sunshine Tariff

In 2016 Wadebridge Renewable Energy Network, with its partners REGEN, Tempus Energy and Western Power Distribution, ran a pilot programme to trial a cheaper daytime tariff during summer months when solar generation is most prolific. This case study will address customer response to the tariff and explore the lessons learned and implications for future tariffs.

Kevin Smith

Communications Director

Wadebridge Renewable Energy Network

12:05
Combining smart meters with blockchain to facilitate peer-to-peer energy trading
  • Using smart meters as a tool to measure at-home energy generation
  • Trading distributed energy recorded with a distributed ledger
  • Managing distributed generation to help balance supply and demand
Dr David Shipworth

Reader in Energy & the Built Environment

University College London

12:25
Panel discussion

Translating innovation into added value for customers

  • What new developments have already appeared as a result of smart meters?
  • How have these impacted customer behaviour?
  • Will new products require engagement from customers to deliver benefits?
  • What are the most exciting examples of potential future innovations?
  • What are the best methods of encouraging uptake of novel energy products?
  • What impact will these innovations have further up the energy value chain?
Dr David Shipworth

Reader in Energy & the Built Environment

University College London

Duncan Ellis

Chief Information Officer

Igloo Energy

John Hutchins

Head of Connected Homes

EDF Energy Blue Lab

Chris Russell

Managing Director

Tonik Energy

13:00
Lunch

Session Nine: A safe and robust system – prioritising peace of mind

14:00
Establishing best practice for preventing cyber attacks
  • Identifying and neutralising potential threats before they become real dangers
  • Learning lessons from past security breaches in other industries
  • Using artificial intelligence in the fight against cybercrime
Professor Chris Hankin

Director, Institute for Security Science and Technology

Imperial College London

14:20
Prioritising security: ensuring smart meters work for customers, not criminals
  •  Pooling security expertise through industry wide collaboration 
  •  Demonstrating a proactive approach to cybersecurity: earning consumer trust
  •  Developing a fully prepared response to any breaches if and when they occur 
Fabien Cavenne

Security Manager, Smart Metering

EDF Energy

15:20
Questions
15:30
Closing keynote address

The last line of defence: protecting a smart energy system

Speaker to be confirmed 

15:50
Questions

Session Ten: Keynote closing address

14:50
Keynote closing address

Exploring the value of smart meters in the connected home

John Hutchins

Head of Connected Homes

EDF Energy Blue Lab

15:10
Questions
15:15
Chair's closing remarks and end of conference
Audrey Gallacher

Director of Energy Supply

Energy UK

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Gold Sponsor

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Exhibitors

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Media Partners

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Who Attends?

Since 2008 more than 2000 senior executives have attended our smart metering events. More than 130 senior decision makers attended in 2016 from companies including:


energy attendees




Venue Details

The Waldorf Hilton, London
Aldwych, London, WC2B 4DD

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